the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous food at exceptionally good prices

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel which was central to the town which was a vibrant

guests have access to the first floor as well where they have a kitchen and a living room

the village is basically dead after 9 but the hotel does have a restaurant and bar (closed tues the night of our visit) but the views from room and the terrace are superb it felt

small kitchen facilities available and restaurant-bar attached to the property if you don't want to cook

room service every

didn't make it downstairs for dinner due to timing issues with our kid's bedtime, but room service was hands down the best i've ever had - very timely, well presented, and the food is

even the bar prices were reasonable for a hotel of this

easy parking

was great, food very good, staff very helpful room was big and clean and well catered for the dog parking

ftover from the restaurant i'd imagine), plus many other

playground on site so kept the kids happy

private off-road parking

free parking was also available

they even gave me an extra gf roll filled with items from the breakfast bar to eat on my

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

bar and restaurant are really really nice

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

hotel, tapas in the bar good, comfortable, very friendly and helpful staff

free parking

great parking

free on site parking too

super welcoming and nice staff, right off the highway, spacious parking available

nice extra with the free bar of champagne and popcorn

wifi good, parking free, cleanliness

no explanation, there was a little fridge pretending to be a mini bar again unplugged

bar open till late hours

very spacious room in a quiet area ! plenty of free parking and modern facilities

staff, comfy stay, great parking and also dog friendly

nice breakfast

breakfast and nice room

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

swimming/jacuzzi pools good, but not necessarily the main attraction for ourselves

the spa bath was very relaxing

minutes walking distance, alternative was room service

the staff were so helpful and they arranged room service for us when we arrived after a long day of driving

room service excellent

fantastic friendly staff amazing food and room service

room service stopped before 10:30

the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

room service menu is rather limited

food at every meal whether akelare, room service or oteiza

left the staff rushing around multiple errors on our room service orders

the room service hamburger was delicious as were the little extra touches you d expect from this

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

the double room was very nice and in an romantic environment. wifi sufficient. welcoming staff.

i had to then start all over again half an hour later to find someone who could help me with wifi and and give me advice on the hotel food and town

room service but we wanted a light meal in the evening

the room service food was of a

staff room service

, wifi password was not initally provided, water bottle in minibar wasn't provided after roomservice

breakfast and gym were excellent

food in restaurant/ bar was good

free parking next door

clean room, comfy bed and ac available, friendly staff, parking is very close

nice clean hotel, room was a good size with air condition, wifi connection very good and a nice restaurant for dinner

nice late check out option of 12pm

the room service is also very nice

thought the 13 euros breakfast charge was a little pricey and the dining room service seemed to suffer from understaffing - for example they were slow to react to the

dog with us so not allowed in any public area of the hotel, which we understand unfortunately the room service menu was very

no room service with very limited food

no tea/coffee facilities in room or room service. continental breakfast very expensive.

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

it was a great stay with wonderful rooms and super nice room service staff

the cleanest the decor and the breakfast

excellent wifi connection

breakfast served to table due to the virus but with a wide selection of food

breakfast was fine

limited selection on the room service menu and limited times to order but that is only minor.

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

amenities eg: room service, bike hire. friendly welcoming staff.

fantastic breakfast and nice little extra touches in the room and a very comfy bed

excellent breakfast. good location

room service coffee could have been warmer

all good but strange there is no room service in a 4* hotel

no room service after 10

no room service

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

the free parking with always free slots

the availability of a laundry room was unexpected and useful

it has safe , ample parking

helpfulness so near by bus to city centre yet in the peaceful countryside with fab views and free parking

the free parking was a bonus

tapas bar was awesome - food extraordinarily tasty

has bar and restaurant

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly especially in the mornings as it served businessmen off to work who also held

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

were told the bar and restaurant closed at 10

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

easy, onsite parking

free parking is a plus as well

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for motorbike short walk into town plenty of restaurants

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for our

great location to visit san sebastian. nice as a pension! cleaning room service every day.

took our own tea bags)

wifi was quite slow.

small but clean and comfortable room, good wifi, very nice and helpful staff.

also, the wifi doesn t work either