the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

the room service food was of a

room service but we wanted a light meal in the evening

staff room service

the wifi kept dropping even when i reported it was not fixed

size room, comfy beds, great shower, small gym available

the staff were so helpful and they arranged room service for us when we arrived after a long day of driving

fantastic friendly staff amazing food and room service

room service stopped before 10:30

we ordered room service and the food was good

t must choice) or food delivery service

big, free parking

it has a private parking so there is no problem to park your car

very spacious room in a quiet area ! plenty of free parking and modern facilities

no explanation, there was a little fridge pretending to be a mini bar again unplugged

wifi good, parking free, cleanliness

great room service with reasonable prices

i tried the room service on my first evening after a long day, the service was quick although i didn't get my

acoustic isolation of the rooms, clean, room service is good, options of continental or buffet breakfast

the room service is also very nice

no tea/coffee facilities in room or room service. continental breakfast very expensive.

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

the room service hamburger was delicious as were the little extra touches you d expect from this

food at every meal whether akelare, room service or oteiza

room service menu is rather limited

left the staff rushing around multiple errors on our room service orders

it was a great stay with wonderful rooms and super nice room service staff

wifi was terrible in my room

wifi was extremely poor, breakfast is poor, the cleaning staff entered in our room while we were

the cleanest the decor and the breakfast

breakfast served to table due to the virus but with a wide selection of food

they have their own bar and restaurant downstairs

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly especially in the mornings as it served businessmen off to work who also held

were told the bar and restaurant closed at 10

clean rooms and great food in the neighbourhood bar and restaurant downstairs

out after that), and then on the last night being called down from my room as someone in the bar had not paid their bill

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

limited selection on the room service menu and limited times to order but that is only minor.

amenities eg: room service, bike hire. friendly welcoming staff.

great bathroom. kids loved the spanish candy at the reception.

poor quality internet wifi connection on the 8th floor. very weak signal.

wifi was available

staff who went above and beyond especially seeing we had 3 little kids, free coffee and tea and muffins during the day, cheap breakfast, surrounded by nature

very handy for the amusement park if you have kids - but not close as to be intrusive

also has laundry

towels to go to the beach good quality breakfast good location especially if you have a car as parking is almost

no room service

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

not offering room service

the room service breakfast was excellent and very generous

breakfast is not available for a very long time, there is no room service outside of breakfast hours which personally i find ridiculous at a hotel of that price

great location to visit san sebastian. nice as a pension! cleaning room service every day.

took our own tea bags)

small but clean and comfortable room, good wifi, very nice and helpful staff.

good wifi and kettles and mugs are available on request

there wasn't any wifi and signal wasn't great in our room but this really didn't bother us.

balcony, separated toilet/shower, large shower, room service

the minibar was not refilled and the room service nearly not existing

we had some problems with room service

we tried twice to order room service, but it was not available.

no room service either

the only negative for us was the room service lasagne my husband ordered, it was appalling, cold in the middle but it didn t spoil

room service was easy and fast parking was easy and secure and available staff friendly and

expensive breakfast for room service

no room service or bath robes

poor room service options

the hotel accommodated our early start on one morning by providing room service breakfast

bar with excellent cocktails and snacks prepared by engaging staff

overall, one of the nicest hotel staff ever met, even though so professional, either at the bar or the reception, with a special 5 stars aaa mention deserved by the receptionist marin

the breakfast could be better.

expectations, the upgrade offered allow us to feel as royalty, the facilities, staff, interior, breakfast, the view of the balcony, the location

breakfasts were up to standard, as was the room service and the restaurant

great room service

view, amazing staff, room service menu also decent

breakfast with good view out over the concha good room service good cuisine in restaurant excellent outlook from sea view balconies extraordinarily

however, when i called the people in charge of the room service they changed the pillowcase and brought new towels

room service was very thorough and the staff engaging

nuary)room

we stayed for one night with our dog and didnt have to pay the pet fee

wifi,, was a pain

wifi is not too good dometimes

we ordered room service a couple of times and it was always extremely quick and delicious

hotel in a brilliant location with fabulous restaurant/room service

great hotel. great staff. amazing food/room service. great location.

we couldn t find how to have room service either and it was one of those nights where we need to eat without drama or going far

e hotel's restaurant) was to die for

did not make use of it though)

room service food was ice cold

quality and price of the food of the room service

room service was not very good

poor choice of room service poor choice of food and wine and champagne on roof terrace

just everything! location, staff, rooms, breakfast

location was great! staff was friendly and helpful. the breakfast was wonderful!

gs, toast,

staff were very friendly, rooms clean and spacious, good variety for breakfast

staff, convenient location, clean, breakfast

amazing view, exiting interior, comfort, style, everything was excellent! room service was great

no room service or spa

was a bit expensive in room service

limited vegetarian options in hotel restaurants and room service

the room service food wasn't great

poor wifi, signal kept dropping out basic continental style breakfast, nothing hot poor bed linen, could

nicely decorated rooms, great wifi and shower units

very poor wifi

wifi was strong and free, and my shower had seriously magnificent water pressure

good bed, and located above a side street that was quiet, so no problems sleeping; excellent wifi

ough limited choice to

free parking

super welcoming and nice staff, right off the highway, spacious parking available

easy parking was a great bonus

the snack bar provided good menu of light meals

spots looked a little frayed and aging, no onsite restaurant although room service was decent

i ordered tea as part of room service

room service was very prompt

food offering no room service available until bar open anyway, so just from 7

served as part of the room service menu was disappointing, presentation, selection, menu, ingredients, quality all itself

surprisingly comfortable king-size bed, room service, decent breakfast and free parking

lovely big room and the fastest wifi i ve ever seen in a hotel

parking on the property allowed us to travel to different local places and even to get to old town

reliable wifi connection

check-in; wifi

swimming/jacuzzi pool tiles very slippery, as you would expect swimming pool tiles to be perhaps, but little grip

and if you think you ll take a nice dip in the pool think again

couple of the bar staff could have made a bit more effort to be friendly

location was great, wonderful terrace bar outside, good breakfast buffet & professional and nice staff

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room