good breakfast, great room service

fantastic friendly staff amazing food and room service

comfortable and modern hotel, good room service, staff was friendly and keen to help.

we ordered room service and it arrived promptly and was very tasty

minutes walking distance, alternative was room service

it has a private parking so there is no problem to park your car

big, free parking

very spacious room in a quiet area ! plenty of free parking and modern facilities

wifi good, parking free, cleanliness

no explanation, there was a little fridge pretending to be a mini bar again unplugged

the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

the room service food was of a

room service but we wanted a light meal in the evening

staff room service

the wifi connection was intermittent and bad. the door to our room was very difficult to open

ow and unsecured); the key card for the room often didn't work.

great room service with reasonable prices

i tried the room service on my first evening after a long day, the service was quick although i didn't get my

acoustic isolation of the rooms, clean, room service is good, options of continental or buffet breakfast

the room service is also very nice

no tea/coffee facilities in room or room service. continental breakfast very expensive.

amenities eg: room service, bike hire. friendly welcoming staff.

limited selection on the room service menu and limited times to order but that is only minor.

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

great bathroom. kids loved the spanish candy at the reception.

no gym, no swimming pool, no roof top bar.

it was a great stay with wonderful rooms and super nice room service staff

large room, tv, nice breakfast, non-stop reception, clean

wifi worked really well

excellent breakfast, comfy bed, easy to walk everywhere from here

breakfast served to table due to the virus but with a wide selection of food

room service coffee could have been warmer

all good but strange there is no room service in a 4* hotel

breakfast is not available for a very long time, there is no room service outside of breakfast hours which personally i find ridiculous at a hotel of that price

not offering room service

no room service after 10

great location to visit san sebastian. nice as a pension! cleaning room service every day.

wifi strength is not that strong, but it my be my

wifi was quite slow.

good wifi and kettles and mugs are available on request

took our own tea bags)

the only negative for us was the room service lasagne my husband ordered, it was appalling, cold in the middle but it didn t spoil

no room service or bath robes

room service food was shocking.

- amazing view from the room and rooftop - parking conveniently located under the hotel - good room service - friendly staff and very

the room service and bar isn t 24/7 - both stop at 11

we had some problems with room service

room service was odd

bar / room service was a bit chaotic - suspect it was slightly understaffed

we tried twice to order room service, but it was not available.

the minibar was not refilled and the room service nearly not existing

a bonus is the restaurant bar downstairs

has bar and restaurant

cleanliness super comfy & the bar restaurant had the nicest staff at night

were told the bar and restaurant closed at 10

wifi not good

the hotel accommodated our early start on one morning by providing room service breakfast

we thought the lack of spa or pool would be an issue, it really isn't

everything except the bar service. relay perfect room, wonderful staff and super clean

expensive bar compared to other bars in the area

bar with excellent cocktails and snacks prepared by engaging staff

room service was very thorough and the staff engaging

wifi is not too good dometimes

wifi,, was a pain

location, cleanliness, hot shower, balcony, wifi, warm

wifi in our room in some places was not that good, so if you need high speed, you must be in a

view, amazing staff, room service menu also decent

room service has limited options

view on the bay very good room service and very professional team from concierge, people at the desk and lady at the room

breakfasts were up to standard, as was the room service and the restaurant

complimentary for such an expensive hotel - ordered a bucket of ice from room service and cost 3 euro

we ordered room service a couple of times and it was always extremely quick and delicious

we couldn t find how to have room service either and it was one of those nights where we need to eat without drama or going far

hotel in a brilliant location with fabulous restaurant/room service

e hotel's restaurant) was to die for

room service was held open beyond closing so that we can be served with delicious basque choices

-free parking

there was a family who let their kids run about until 10

also has laundry

location was beautiful and perfect for us, there was easy parking, the room was perfect

the to/from san sebastian bus stops just outside the hotel are a real plus point as parking in san sebastian itself is a nightmare

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

the room service hamburger was delicious as were the little extra touches you d expect from this

food at every meal whether akelare, room service or oteiza

left the staff rushing around multiple errors on our room service orders

room service menu is rather limited

did not make use of it though)

room service food was ice cold

quality and price of the food of the room service

room service was not very good

poor choice of room service poor choice of food and wine and champagne on roof terrace

no room service or spa

was a bit expensive in room service

amazing view, exiting interior, comfort, style, everything was excellent! room service was great

but room service made up for it

limited vegetarian options in hotel restaurants and room service

location, staff, breakfast and our room

staff, convenient location, clean, breakfast

location was great! staff was friendly and helpful. the breakfast was wonderful!

gs, toast,

just everything! location, staff, rooms, breakfast

poor wifi, signal kept dropping out basic continental style breakfast, nothing hot poor bed linen, could

nicely decorated rooms, great wifi and shower units

very poor wifi

wifi was strong and free, and my shower had seriously magnificent water pressure

good bed, and located above a side street that was quiet, so no problems sleeping; excellent wifi

room service was very prompt

served as part of the room service menu was disappointing, presentation, selection, menu, ingredients, quality all itself

food offering no room service available until bar open anyway, so just from 7

spots looked a little frayed and aging, no onsite restaurant although room service was decent

return breakfast is delicious staff was really nice, they gave us chocolates and water everyday room service food was very good as

surprisingly comfortable king-size bed, room service, decent breakfast and free parking

ample parking

check-in; wifi

few little cosmetic things like not all light bulbs were working, wifi channels tripped over each other and shower bracket didn't work properly

hotel in san sebastian, helpful hosts that provided all the details in advanced, large parking lot

big parking area even if you travel with trailer

ee sparkling wine), soap & shampoo with nice smell, good breakfast

easy parking was a great bonus

super welcoming and nice staff, right off the highway, spacious parking available

parking secure right next to the hotel

swimming/jacuzzi pool tiles very slippery, as you would expect swimming pool tiles to be perhaps, but little grip

and if you think you ll take a nice dip in the pool think again

couple of the bar staff could have made a bit more effort to be friendly

location was great, wonderful terrace bar outside, good breakfast buffet & professional and nice staff

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room