loud; expensive; wifi did not work in the room

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

son is 11 yrs old) and they didn t honor the 4 breakfast although my room was for 4 to 5 person

hotel is in an excellent and easy to find location overlooking the lake and flores with car parking

delicious breakfast, excellent service and great pool for kids and adults

the pool had lounge chairs and plenty of room

was a wonderful pool and hot tub

nice room, nice view, nice pool, staff were excellent!

with view on the pool, very clean and good furniture, - including a fridge in the room

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

the pool was out of action for over two days

swimming pool

the location was great, near to flores. there was a pool on the hotel.

of the staff was amazingly kind

they also have a pool

perfect location, nice pool and restaurant

cluding the cleaners and the guy that cleaned the pool) the swimming pool was an oasis of peace very good and complete

hotel and rooms were exceptionally clean and room service is very prompt

pool was a little dirty, wifi was very slow

the wifi was really bad and we could barely load anythihng

the wifi was terrible

kids liked the pool and the room was spacious enough for the 5 of us

pool and lake view

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

they do have a small gym which isn t by the restaurant but by the rooms

i like the facilities, they were awesome, the pool and the amenities are nice.

the pool was nice.

wifi worked well too

breakfast was included and it was nice, three selections

was great, the location is ideal and also the view, nice breakfast; also the staff was kind to us, i will definitely come back sometime

room was clean and nice. awesome view with private terrace. breakfast to go on early take out.

wifi is strong

air conditioning, late check out

excellent value for money, super kind staff, awesome location, good working wifi, pleasant room!

good laundry service for a reasonable price

bed comfortable, ac and wifi good

exceptional speedy wifi within our stays in guatemala

wifi functional

06) was right next to the cleaning crew's room so we had towels, laundry and the cleaning carts outside of our room continually

i was confused how the airport shuttle worked, but that's probably on me.

near the love letters and easy walk to many restaurants and right near where all the excursion shuttles pick up

breakfast in front of lake peten itza was spectacular

we did a load of laundry and our clothes came back clean and folded

the bar pool was great, the staff was amazingly friendly and helpful, and the food was yummy

advertise shuttle service, but charged more than double of a regular taxi from the airport

good shower and good breakfast

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

very weak, intermittent wifi, no hot shower

the wifi worked well. i thought the price is good. but now i know it was too high.

air conditioning, wifi and location

good wifi in the room

great room service. good food. comfy.

lovely hotel in flores, staff were great, nice rooftop pool and bar

hotel s free shuttle was waiting for us when we arrived at the airport even though our flight was early and we

very nice hotel in the centre of flores, rooms were good, decent wifi.

got sick from undercooked eggs one morning, and the wifi connection sucks in most rooms

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned from our day trip to tikal

wifi wasn't that great at times and i brought it to their attention, but it seems they did not do

location, water refill, laundry, friendliness of the staff though no english....

the wifi signal was fine and internet was ok

the staff was very helpful and sympathetic when we had an issue and offered laundry

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

cell-phone was ripped off/stolen by one of the two shuttle drivers in santa elena, so just watch your belongings and keep them on your lap when u take

breakfast at property, generally a bit expensive and the claimed airport shuttle was not provided on way out

wifi connection is poor

wifi worked great during my entire stay

kitchen wasn't usable

the wifi was in and out. but i mean i could also survive without it for a while ;)

it doesn't have a restaurant, but it does have a kitchen and free coffee

the wifi was weak in the room but still worked ok and worked pretty well in the public areas

the wifi wasn't that strong and the walls are paper thin so you can hear everything.

wifi does not works everywhere

pool was a bit murky

wifi is fantastic

but it was fine in the lobby, at the pool and in a small sitting area on my floor

the only thing the hotel needs is lounge chairs around the pool.

the showers are good and the guys did our laundry in under 24hours

the place had a huge room with a great view and great wifi!

wifi a bit patchy but overall pretty good

othet guests had troubles with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

there s a small swimming pool and different places where you can sit and just relax

wifi be prepared to pay a little more if you want to do the early tours to tikal or for transfers

miguel where the hotel is could be bothersome after hours especially if you are travelling with kids and safety is paramount

some mayan ruins are also close by there is a small pool, just big enough for little kids to play and adults to sit and cool down while holding a drink

pool is small, more for little kids

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

can swim in the lake and use the onsite restaurant or pool facilities

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

the so called infinity pool is a very small pool and was not very inviting

the pool

wifi and ac 10/10 working really well

late check out, clean rooms

had a great time in the pool and in the lake using the water sport equipment

breakfast is very good and we had 2 delicious dinners as well

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores available via

the included breakfast was absolutely delicious and gave us the perfect start to our day

service is good, we enjoyed room service

the service was very good at the restaurant and by the pool

breakfast was good, but not impressive

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

comfortable loungers around infinity pool

i would definitely stay here as opposed to the ixpanpajul hotel because of the pool

bar near pool, lots of steps but rides offered if needed

breakfast buffet on sunday was very nice

the pool was perfect

nice staff, clean beautiful large pool

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

good food for breakfast

such beautiful grounds, the hotel cat and dogs are such a bonus, lovely docks for swimming, easy parking

breakfast was very good and energetic enough for some great walking among the mayan temples

breakfast and dinner is included, you get what is cooked

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

saw hummingbirds, toucans, and monkeys from the bar area

unless you need to work online wifi in whole region may not good all good

have a good wifi system, however while i was there

wifi reception was patchy for me.

we didn't have wifi at our house, but that is just a small detail.

wifi, easy access

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

central el remate so everything i needed was nearby and he had laundry service

no wifi

our room was simple but comfortable and the wifi worked well

don't have laundry service so we had to walk a couple of blocks to the laundry place

wifi was very good as well

wifi quality sometimes good, sometimes not

location, beautiful large rooms, great price/value, parking in a safe place, owner helps organize many things, super starting point to go to tikal

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants

they also offer a laundry service

it provides free parking and very decent wifi

wifi didn t reach our room.

strong wifi

it provides free parking and very decent wifi