service is good, we enjoyed room service

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

noise of kitchen fan heard at the pool. included breakfast should be richer

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

i would definitely stay here as opposed to the ixpanpajul hotel because of the pool

breakfast not included and sadly, bad coffee

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

if you are leaving early to go to tikal, they pack small breakfast boxes to go

breakfast buffet on sunday was very nice

breakfast was very good

good food for breakfast

breakfast and dinner are provided and very good pool was cleaned daily

breakfast was very good and energetic enough for some great walking among the mayan temples

pool was not clean or operational the day i arrived

such beautiful grounds, the hotel cat and dogs are such a bonus, lovely docks for swimming, easy parking

good secure parking

no wifi, no hot water, dirty

our room was simple but comfortable and the wifi worked well

central el remate so everything i needed was nearby and he had laundry service

wifi, easy access

wifi quality sometimes good, sometimes not

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was very reasonable

parking was convenient

wifi was very good as well

location, beautiful large rooms, great price/value, parking in a safe place, owner helps organize many things, super starting point to go to tikal

the secure parking for our car was a plus

very nice stsff and free purified water station, and secure parking

wifi was rationed

they also offer a laundry service

it provides free parking and very decent wifi

garden restaurant and bar area like a sort of tropical forest bathing

excellent bar and cafe with a good menu

have a good wifi system, however while i was there

great location. friendly staff. good wifi. excellent food. peaceful and quiet.

o managed provisorily the guesthouse) was so kind and helpful,

i like the facilities, they were awesome, the pool and the amenities are nice.

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

they do have a small gym which isn t by the restaurant but by the rooms

the pool is too small

hotel and rooms were exceptionally clean and room service is very prompt

wifi was nonexistent in our room but not too bad downstairs in the restaurant but there was clearly

pool is great, with restaurant and bar

good location, private parking

staff were helpful, room was beautiful, pool was refreshing

of the staff was amazingly kind

the pool and decor

the decor and pool

cluding the cleaners and the guy that cleaned the pool) the swimming pool was an oasis of peace very good and complete

the location was great, near to flores. there was a pool on the hotel.

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd floor

with view on the pool, very clean and good furniture, - including a fridge in the room

swimming pool

the pool was out of action for over two days

we had lots of fun in the pool as well

free water refills and the shared kitchen area was nice too

the lake from the shared patio, good water pressure, wifi and hot and cold filtered water

staff is good, very clean, good location, nice shared patio and shared kitchen.

clean practical common kitchen

the shared kitchen comes in handy

rooms, comfortable beds, clean shower with hot water, good wifi, nice garden inside, lounge

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service - rooms were spacious - convenient location, right after the

hot and powerful shower. good enough wifi. big room. free drinking water. great location.

air conditioning, late check out

wifi is strong

location is fine and wifi works well

wifi and hot water didn t work

the wifi didn't work in our room

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

wifi does not works everywhere

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

loud; expensive; wifi did not work in the room

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

- not sure if there is wifi as it wasn t given to us on arrival or easy to find in our room

location strong wifi balcony

airport shuttle organization available

cell-phone was ripped off/stolen by one of the two shuttle drivers in santa elena, so just watch your belongings and keep them on your lap when u take

good wifi, although occasionally the power briefly went out

the location is about 2 minutes walk from the bus station where all shuttle buses arrive/leave

were able to get the tour to tikal and shuttle to belize cheaper than through the hotel

wifi functional

they also did our laundry for a reasonable price

very weak, intermittent wifi, no hot shower

the wifi worked well. i thought the price is good. but now i know it was too high.

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

air conditioning, wifi and location

good wifi in the room

the pool had lounge chairs and plenty of room

great location and views into lake. pool area very nice

internet connection sporadic. bar closed at 10pm

very good breakfast included in the rate

great room service. good food. comfy.

although the pool was small, our kids enjoyed it

they also have a restaurant in front on the first floor, a lounge off of the restaurant and a bar with live music in back

the kids loved the rooftop pool, the location was great for walking anywhere on the island, the room

the rooftop pool and restaurant are amazing, we hung out there most of the afternoon

the wifi signal was fine and internet was ok

it has good wifi, does offer free water

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

wifi wasn't that great at times and i brought it to their attention, but it seems they did not do

the wifi didn't work properly on my computer/phone

breakfast was delicious, great lil pool to hang in watch watch people walk by, as well as great

allowed an early check in

the bar in the pool was awesome

walking distance and overlooking the lake it s just ideal staff extremely helpful and friendly breakfast is an added

hotel, i asked how much to take us to the sunrise balloon ride and to take us to the ruins after breakfast but he said it's free and we were surprised

breakfast was excellent

the pool was nice.

wifi virtually non existing. safe in room had no key.

wifi was unusable

-breakfast could have been a bit larger

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

unfortunately the staff lost a bag handed over with the laundry

laundry service is very expensive

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

no wifi.

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one did not have any negative reviews about the wifi

lots of space to hang around with chairs, hammocks and a pool

lovely outside space including a pool

they have laundry and restaurant

all our tours were arranged and they even did our laundry

the wifi was a bit slow at times, but apart from that everything was perfect during our stay.

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

no gym. the pool was freezing and underwhelming.

the pool

can swim in the lake and use the onsite restaurant or pool facilities

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

pool is awesome

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores available via

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

breakfast