were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

nice and quiet location. great facilities! i i loved the pool at night, recommended !!

the hotel has a bar with a beautiful view of the lake, the restaurant is clean and delicious we ate here everyday

excellent view of the lagoon and in walking distance from the isla . safe parking

the view and the breakfast

veral options to choose from)

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

loud; expensive; wifi did not work in the room

hotel and rooms were exceptionally clean and room service is very prompt

hotel with a very nice pool

hotel had the restaurant and bar right outside the rooms and could hear people talking a tv while trying to sleep

terrible wifi

the wifi was really bad and we could barely load anythihng

the pool was great. location was good. the room was pretty tight but comfortable beds

with view on the pool, very clean and good furniture, - including a fridge in the room

swimming pool

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

pool

of the staff was amazingly kind

cluding the cleaners and the guy that cleaned the pool) the swimming pool was an oasis of peace very good and complete

they also have a pool

the decor and pool

the pool and decor

balcony was nice along with the view, location was a plus, having a swimming pool and breakfast was great added

the pool was nice.

breakfast was excellent

dirty swimming pool, not cleaned

the free breakfast was good and the staff are all very friendly

the pool was green so we couldn t use it

pool poor

swimming pool was small but luckily we enjoyed swimming in the lake

can swim in the lake and use the onsite restaurant or pool facilities

wifi and ac 10/10 working really well

very good breakfast

breakfast was delicious, great lil pool to hang in watch watch people walk by, as well as great

we did a load of laundry and our clothes came back clean and folded

we booked our airport shuttle at the reception and all went smoothly

good shower and good breakfast

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

booked directly through gateway travels)

location. access to many small markets. nice staff. decent wifi. good hot shower.

they also did our laundry for a reasonable price

very clean wifi was good nice views

they made us a take away breakfast in the morning as we had such an early shuttle

very weak, intermittent wifi, no hot shower

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

air conditioning, wifi and location

the room was large and offered lots of space. the location was great. wifi worked well.

air conditioning, late check out

great location, helpful staff, laundry service

the wifi worked well in the room too

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

good laundry service for a reasonable price

great room service. good food. comfy.

is very noisy - general traffic, motorcycles idling, renovation works in neighbouring buildings, kids with firecrackers, and house parties at 4

got sick from undercooked eggs one morning, and the wifi connection sucks in most rooms

hotel s free shuttle was waiting for us when we arrived at the airport even though our flight was early and we

setting up the shuttle with the hotel were excellent, that foretold the welcoming and relaxed atmosphere of the

location was good, nice pool and view of lake

pool and lake view

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

the pool is too small

the wifi signal was fine and internet was ok

while the wifi was good in the room, it didn't seem to reach the roof top terrace

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned from our day trip to tikal

wifi wasn't that great at times and i brought it to their attention, but it seems they did not do

great wifi and a jetty across the road so you can just jump in a cool off

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

wifi doesn t work really good.

breakfast at property, generally a bit expensive and the claimed airport shuttle was not provided on way out

wifi was weak in the room we stayed in but great on the terrace closer to the router

and airport shuttle were handy, the ability to use the pool in another one of their properties was

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more and spent a

laundry service was ok and relatively cheap, but would not give delicate stuff there

comfy bed, great hot shower and a pool to cool down in the hot afternoon

they have laundry and restaurant

family, although a bit of a challenge finding his place he met us outside and guided us up to parking, the best view overlooking lake peten itza

welcome bubbles, pool and view

wifi and hot water didn t work

the wifi didn't work in our room

the pool was a treat on hot days

location is fine and wifi works well

kitchen was useful

the shared kitchen was so useful too

air-conditioning works well, wifi is excellent

all you need , hot water , wifi , air conditioning , lake front

we were allowed to have an early check in (7:30 am) after we spent 90 minutes waiting in a lobby ( they had many free rooms

wifi was not working a lot

unfortunately the staff lost a bag handed over with the laundry

wifi a bit patchy but overall pretty good

no wifi.

othet guests had troubles with the laundry

late check out, clean rooms

had a great time in the pool and in the lake using the water sport equipment

breakfast is very good and we had 2 delicious dinners as well

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores available via

the included breakfast was absolutely delicious and gave us the perfect start to our day

service is good, we enjoyed room service

the service was very good at the restaurant and by the pool

breakfast was good, but not impressive

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

comfortable loungers around infinity pool

i would definitely stay here as opposed to the ixpanpajul hotel because of the pool

bar near pool, lots of steps but rides offered if needed

breakfast buffet on sunday was very nice

the pool was perfect

nice staff, clean beautiful large pool

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

good food for breakfast

such beautiful grounds, the hotel cat and dogs are such a bonus, lovely docks for swimming, easy parking

breakfast was very good and energetic enough for some great walking among the mayan temples

breakfast and dinner is included, you get what is cooked

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

saw hummingbirds, toucans, and monkeys from the bar area

unless you need to work online wifi in whole region may not good all good

have a good wifi system, however while i was there

wifi reception was patchy for me.

we didn't have wifi at our house, but that is just a small detail.

wifi, easy access

wifi didn t work in my room. the kitchen needs some cleaning ud83dude05

central el remate so everything i needed was nearby and he had laundry service

no wifi

our room was simple but comfortable and the wifi worked well

don't have laundry service so we had to walk a couple of blocks to the laundry place

wifi was very good as well

wifi quality sometimes good, sometimes not

location, beautiful large rooms, great price/value, parking in a safe place, owner helps organize many things, super starting point to go to tikal

it is a 5 min walk from the laundry shop, and within a 5 min walk from many great cafes and restaurants

they also offer a laundry service

it provides free parking and very decent wifi

wifi didn t reach our room.

strong wifi

it provides free parking and very decent wifi