room service and food overall was great

the gym was small but comfortable

service was excellent, all staff were very friendly. the spa is the hidden gem here.

no hot water. bad food. ugly decoration. cold pool. hard bed

pool

horrible music in the pool

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

room service was reasonably quick

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

the pool is exceptional and huge, built around the old aqueduct and the grounds are beautiful

giant swimmingpool perfect both for swimmers and for little kids

breakfast and staff very good. attention very good

the breakfast on the terrace was great and we had the pool to ourselves most of the time

great pool too

the breakfast on the terrace was great and we had the pool to ourselves most of the time

great view of lake, and the breakfast was fantastic

nice location, excellent services, big pool

great historical buildings and lovely grounds/pool

internet in the rooms, the pool was not very clean, staff talked in front of our window both mornings at 8am

loved the historical room, the private pool, and the jacuzzi

the spa was amazing

the hotel is so nice, relaxing, meet with nature at the pool and chill music

very nice boutique hotel, beautiful pool and gardens

perhaps have more options in the restaurant menu and more service at the pool.

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

pool is like a little oasis without any disturbing noises from traffic or constructions etc

the pool looked amazing and also the jacuzzi, we

very confortable space and amazing attention. feels like home. great pool

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

the pool is beautiful and rooms are large and comfortable they feel brand new

swimming pool is small but nice and warm

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating

garden and pool area as well as the room.

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

location was very good. swimming pool, gardens and views were very nice

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

great pool bar!

we enjoyed walks around the grounds and were able to take time to use the pool several times

they offered us the spa to change as they did not have the room ready

wait time, food quality, room service food for the kids was barely edible

there was a moment when i was rushed and accidentally over paid for room service without realizing it

is a really beautiful place and had a really nice stay thanks to patricia from room service

food in the room service is really bad, also they charge me for a room to get ready for my wedding cos the

the soap smells like feet they have room service until 10pm is not 24 hours like they said

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

the grounds and the pool are beautiful and very well-maintained

the hotel is a bit old and some rooms could be renewed or the pool towels.

excellent breakfast options

a liquor bar service by the pool could be great in the evening hours

wonderful pool, quiet room, and good wifi

breakfast was fabulous with coffee, juice, fruit plate, eggs of many styles and sweet breads

grounds/gardens are amazing, the pool is lovely, the room spacious, well decorated and private and the staff charming and helpful

at 1:00 pm we are asked to leave the hotel whil we were planning to spend the afternoon by the pool because they don t work on

delicious breakfast, serene setting, wonderful owners and staff. and great massage.

good wifi throughout

the description said no wifi but they did have wifi so it was a nice surprise

however, we enjoyed spending the weekend at the hotel, enjoying the pool, walking around the garden and eating in the restaurant

t not too warm)

if i was getting picky, a few tiles were coming off the pool and there seemed to be an excessive use of pesticides killing bees around the garden

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

pool is not been cleaned

the music is too loud, both in the restaurant and at the swimming pool

mperature controlled) and greenery, great rooms, great service

hotel, pool

we arrived and went straight to the pool area for an awesome cocktail

the pool and gardens outside are maintained extremely well

the property is clean it was good wifi connection

pool is the best part

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

e pool water was also very dirty)

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the food, the room the wifi

place, breakfast, hospitality.

also the pool was nice, breakfast amazing and the room was very clean

breakfast was good, room was clean.

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

rooms are clean and cosy. the breakfast is really good.

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see the sights

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

the wifi, staff & location were good.

close to historic center with good wifi

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

the building and location and pool.

old building with gorgeous garden and pool

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so beautiful, amazing amazing amazing

loved the swimming pool

breakfast is great and location is perfect, we could walk to museums, shopping and restaurants

busy parking lot

private parking

parking is limited and a bit tight

beautiful grounds, excellent breakfast, comfortable rooms

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

good location near the old city. private free parking

parking area too small and you should leave your keys

i was able to get hot water from the bar downstairs

great service and room service from the restaurant

added bonus - made new friends by the pool

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no breakfast

electric power kept going off for half of my stay meaning no electricity no wifi

clean room. nice pool. great price. it's close to zocala but it a steep climb.

it has a little cozy restaurant and swimming pool

accomadating staff, nice pool with cold beers, near zocolo but up a big hill

the wifi reception in the room was good, though

we could pull the pool area in our room

excellent location. lovely swimming pool and surroundings. clean room.

hotel is very centrally located. swimming pool and very pleasant grounds. clean.

i liked the pool. i liked the staff i liked the breakfast,

hotel is ok, nice pool and patios, breakfast is cheep, but the room was awful

bed was very very hard, tv was very small and wifi only worked in common area because the signal was not strong enough to reach room

wifi reasonable

ing

wifi very poor

the wifi never worked in my room or in the courtyard outside .

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

room service was prompt and delicious

good room service

the breakfast is classic mexican food. the pool is good ,the room is pretty good.

pool was not so clean

, quiet and good service with spa

wonderful spa and services

restaurant next door is closed during the week and there is no bar open or any service - with us being the only (or very few) clients, the entire hotel had a (+) also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or (+)like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...