the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

the grounds are historic and beautiful ! the pool is awesome!

pool is not been cleaned

lovely swimming pool

they need more staff at the pool

there was a moment when i was rushed and accidentally over paid for room service without realizing it

is a really beautiful place and had a really nice stay thanks to patricia from room service

the room was very nice!! room service saved the stay!!!

food in the room service is really bad, also they charge me for a room to get ready for my wedding cos the

wait time, food quality, room service food for the kids was barely edible

we enjoyed walks around the grounds and were able to take time to use the pool several times

grounds/gardens are amazing, the pool is lovely, the room spacious, well decorated and private and the staff charming and helpful

no food service apart from breakfast.

the lovely garden and pool area are a delight

staff

amazing breakfast and gardens

free parking

very nice big split-level room. large bathroom area. good parking. great location. great decor.

and the place in general but for me the most important thing was the wifi which was excellent

the wifi coverage was very good on all levels

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the food, the room the wifi

place, breakfast, hospitality.

room need some updating. wifi didnt work in the room.

the hotel is a bit old and some rooms could be renewed or the pool towels.

they close the pool the day i want to use it

also the breakfast

a nice garden with view to the pool

the description said no wifi but they did have wifi so it was a nice surprise

the service was friendly and helpful and the room service was great

we ordered room service and the food was barely hot and the taste was not great

beds are very firm and were not comfortable for us, it needs some updates, and room service was not the best experience

pool

español was not so good, everyone did so much to make me and my partner feel accomodated and the breakfast was lovely

hotel, pool

the pool and gardens outside are maintained extremely well

the music is too loud, both in the restaurant and at the swimming pool

garden and pool

all around/atmosphere & ambience including a pool set in a large garden

the wifi, staff & location were good.

close to historic center with good wifi

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

the way they have the fountain and pool

included breakfast is awful : soggy chilaquiles and if you want an egg you have to pay extra

liked the garden and the location and the breakfast

room service was prompt and delicious

good room service

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

no hot water for the shower. water in swimming pool was also cold.

location only 5-10 minutes walk into the centre, rooms are good and there is a small pool and lovely walled garden

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see the sights

we could pull the pool area in our room

hotel is very centrally located. swimming pool and very pleasant grounds. clean.

i liked the pool. i liked the staff i liked the breakfast,

property, with very nice landscaping and pool area

hotel is ok, nice pool and patios, breakfast is cheep, but the room was awful

they offered us the spa to change as they did not have the room ready

they gave us only two breakfast and we were three persons.

their breakfast was delicious

the breakfast was very good. the hotel is located close to the historical center.

beautiful grounds, excellent breakfast, comfortable rooms

location - at the very centre, the place - the old colonial building, decor, inner parking

loved the swimming pool

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so beautiful, amazing amazing amazing

old building with gorgeous garden and pool

breakfast was in front of a deep blue swimming pool surrounded by foliage

good location near the old city. private free parking

from franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

pool was a bir run down, with little space to sit

free valet parking

nice garden, pool, free breakfast

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom uncomfortable and the beds are not good

nice bar - no bartender

the property is clean it was good wifi connection

pool is the best part

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

bit dated, holes in the bed sheet, wifi only worked for a few hours.

the swimming pool the location

no excessive traffic noise, barking dogs, or loud party music

the pool is a bit too deep and they don't provide floating devices for safety

accomadating staff, nice pool with cold beers, near zocolo but up a big hill

a budget hotel, so there s no fridge/kettle in the room, the wifi was spotty, the mattress wasn t great, and the noise from the traffic was loud

bed was very very hard, tv was very small and wifi only worked in common area because the signal was not strong enough to reach room

the wifi never worked in my room or in the courtyard outside .

wifi very poor

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

great service and room service from the restaurant

added bonus - made new friends by the pool

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with them through the pathway next to the pool but there were no

pool closes too early

the pool was small but lovely and the rooms were very clean

breakfast was decent, but it wasn't as on a display that having pancakes

staff, extremely clean, strong wifi, good breakfast, on-site parking, clean

the location,the breakfast included and the right price for all i was looking for.

private & secure parking with a night guard and the location of the hotel

it is convenient with good breakfast and good price

restaurant next door is closed during the week and there is no bar open or any service - with us being the only (or very few) clients, the entire hotel had a (+) also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or (+)like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

, quiet and good service with spa

wonderful spa and services

.

location, it has a restaurant, private parking

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the shower needs maintenance

very basic room no breakfast surrounding view from window.... rundown parking lot

tv worked as did wifi

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

the food is excellent. great food. the pool area is very comfortable

i was working remote and had to go to the pool area for a signal

very clean and pretty hotel! loved the pool and garden area

beds were very comfortable, the restaurant attached to the hotel was delicious, and the pool area was great

the grounds and pool are very nice

the heated swimming pools were good

location, warm pool, great food

location, very nice pool, good restaurant

enough sun beds or space for those and allowing people to eat/drink next or in the swimming pool

we also ordered room service which was very good as well

the rooftop pool was nice

terrace and pool area very beautiful and the food in the restaurant was great

seats at restaurant and pool most uncomfortable i ve ever experienced

we expected the pool area to be cleaner and more upbeat

great pool bar!

don't go to the spa that's a real rip off and not worth the money

was able to get some work done because the music from the birds and view of the lush grounds and pool made me feel pleasantly different

the spa was also absolutely amazing one of the best massages i have ever had

we went for an anniversary and they surprised us with a free dessert while we were at the pool

breakfast was menu only, so not great for business people in a hurry

room service is offered

there is free wifi

everything was clean, the rooms, the pool, etc

also, the pool was important to me

little hotel is on a quiet street, nice garden, fair sized pool

very nice property, comfortable and spacious rooms, big pool and nice food.

facilities have seen better days

rooms are very clean and the pool is amazing

the hotel is very nice. the pool is very clean the room is very comfortable.

d), and the parking lot was disorganized.

i like the facility to have room service without extra charges and the location is very central but well away from the noise of

parking lot is not enough, it's very small

pool was closed before the schedule

april is sweet and the bar and breakfast staff knew me well, lots of coffee and a long time to enjoy my guest and friends

no noises cleanliness pool restaurant

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

showers were only warm not hot, there were mosquitos by the pool

the pool, the garden

the pool was a nice area to relax by in the sun

t it was surround by beautiful gardens)

you could not take snacks drinks to be by pool

the pool was a nice area to relax by in the sun

you could not take snacks drinks to be by pool

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

the pool, the garden

the heated pool, front desk stadf, the food and service at the pool.

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

good little restaurant in the hotel courtyard and good wifi

would not let kids in and

the staff was really nice - the garten with the pool is very comfortable - eat was also nice and

hotel, great wifi, room is very large, king size bed very comfortable

up the quality of the property should be improved, the pool was not full for days, the jacuzzi should be way cleaner

so private; we enjoyed the pool and private yard in the afternoon

the pool was clean and the chocolate strawberries and wine were exceptional

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool can be improved.

the pool area. warm and kindly staff. the bathroom is so nice.

was great in most instances, room service was quick

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service between 3 and 5 pm

spa is ok, massages are good

nice and comfortable facilities, also they offer a very good spa service.

spa was great for couples massage

location was very good. swimming pool, gardens and views were very nice

big spacious room, great customer and room service

location. free parking. big bathroom.

the sheets had holes. the heater didn't work and the water in the pool was really cold.

the swimming pool is nice

we couldn't get in the pool

was freezing); the elevator wasn't working

specially the pool area

te night lots of talk and noise) and the pool was always full

beautiful grounds and great breakfast

breakfast is cooked by request and customized and was absolutely delicious

nice pool and breakfast

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

location is surrender by the nature, always fresh air but you get to enjoy the resort swimming pool all day, this is the true resort in the mountain

clean, if you’re planning to travel with kids is a nice place because the hotel has a playground and pool for kids

the pool is amazing,the staff friendly and always helpful.

the pool and the gardens

nice pool and the bed was comfy

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

parking was safe, walled inner yard

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

friendly staff but double charged me! parking situation was good very well lit

asked for pool side view, never got that. asked for early check in, never got that.

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was a nice temperature at 9pm) they gave us new

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t have anything to do with the relaxing place they promote: loud reggaeton,

the pool is great, although it lacks heating

garden and pool area as well as the room.