view was nice size of room was nice as well and staff that runs room service is very polite and

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the reception area to pay which is stupid because you

i had to call the hotel from my cell phone to get to room service

pool was wonderful and the beach was pleasant

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

kids had fun

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge, regee, who was fantastic, funny and wonderful with assisting us on finding poolside

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

breakfast through room service wasn't up to the standards the other restaurants were, our food was cold by the time

plastic cups and container for room service is unacceptable

so there were limited options for snacks and meals at that particular time of day, other than room service

quick room service & great food

room service had extra charges that did not make sense to me, plus they charged me for tips

no room service which was ridiculous no shampoo or conditioner or lotion

there is no room service and they can't even send you a bottle of water or anything to your room

nice room service with bar available

was really good, smiling and polite working people, make us feel like in home, specially woman bar tenders from la cantina maria and veronica, very nice attention

they also had entertainment at night both for adults and kids

no cushions or pool towels

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

pool, the aquatic life

needs tlc. pool was not clean

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

breakfast not included

pool tempature is ambient, but fine for swimming

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

staff, location, pool, room

friendly and the pool is very nice

full kitchenette which we didn t need but had the option

good location in bucerias. nice pool and beach.

a 2 burner stove top would be good in kitchen

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

room service included

- i asked for room service at 11pm and the response was that this request is with an extra charge

the door to the room service return was not very secure and left me feeling unsafe

the room service box was dirty and broken because it didn't close

ogie boarding family fun

best pool service of any all-inclusive

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

great pool and swim up bar

out of 4 restaurants, 3 restaurants accepted kids under 12

clean. large pool

we ordered room service for breakfast on feb

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much as the

the room service food was not great and cost almost as much as the room

room service - 10-25 bucks for 3-4 dishes delivered to the room

pool area,, view from river side balcony very quiet. we'll located

2 teens in our party got food poison from eating burgers from room service

was not as good as i thought, and not open late, room service was like 2 hours wait and was cold and fries tasted

room didn t work it took me over an hour to find someone the would let me use a phone to call room service i kept getting sent to other areas and when i was about to give up i made a stop at

room service was very late in the day and things missed a few times

30 pm close)

i ordered room service several time and the food was delicious

room service breakfast was quick and tasty

swimming pool is quite small

the mini frig with honour bar was a nice touch

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

the pool and ocean were a hop, skip from the lobby

room service was on point for sure great place to stay when visiting

the pools are great, specially if traveling with kids

nice pool, great breakfast, beautiful spaces.

pool and pool area was amazing and clean

very clean and decorated beautifully. cozy and unique. great pool and hot tub

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

location is perfect, staff was really nice and the kids club was great for my girls

kids club activities were non-existent

nice food, nice pool

the food from each restaurant and room service was great

we enjoyed room service which was excellent

breakfast and food was fantastic

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

breakfast was ok, options were limited. lunch and dinner was good.

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

great place to get away and relax. spa is awesome!!

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel special , this is the place for you

the pool is gorgeous

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

room service food is awful, it's really bad, we ordered burger and fries and spaghetti pomodoro,

room service is well priced and the food was definitely above the standard of what i was expecting

room service sent up the wrong, and much more expensive, wine

a lot options close by for food, but they do have room service

the complimentary breakfast and room service were also good and there was a lot of variety

nice pool, clean room, great room service

buffet okay, lacked variety and restaurant was low on staff, food ordered for room service was good -comfy beds and great views from rooms -wonderful pool

i thought the room service option as food were great. the cleaning service was great also.

comfortable room and room service was great

room service food

room service was a little pricey.

did not have a coffee machine in my room i realized it at 11 pm or menu so hard to consider room service

was exceptional, very well maintained/clean, 24 hour room service, variety of restaurants and options to eat in the hotel and near the hotel walking

my room service was exceptional

you really can t go wrong with any of the restaurants but room service is definitely lacking in taste/quality

spacious, cleaning service great, big choice of food in restaurants and very affordable price for room

additionally, our room service was top-notch

hot water not hot enough in our room. lack of room service was an issue with us.

swim up bar should have been located in an adults only area of the pool

swim up bar should have been located in an adults only area of the pool

no room service or snack bar

the restaurant has very little room service options at night.

we did room service a couple mornings for breakfast

parking and the room service

ke after the official said hours) -the shower head was broke and

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that great and the cheesecake was bad & not what was expected for new york

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

the room service was not very good.

we did not try room service

pool and swim up bar are great

the one thing was there was no front desk or room service info on the phone in my room

the breakfast food and the room service was excellent

the room service was quick and the food was amazing

room service 24hrs a day and the pools are great

staff was amazing--reception and restaurant and room service

the pool the beach, the ambiance

beautiful rooms, beach, pool

did not think service at the main pool was on point

especially the guys at the valet who drove us back and forth on the golf carts and the bartenders at the bar at the bottom of the

many other hotel resorts, the music is played too loud around the pool

very clean. close to airport. small but functional room. parking

room service, plus the information on the phones, nor the numbers assigned to the three buttons did

i said if there is an emergency or someone wants to order room service how are you supposed to be called

no room service after advertising they have a restaurant on there web site and it s been closed for

the food for room service was lousy

her than expensive room service) which meant using vending machine which didn't always work

there is room service for a small extra charge

we ordered room service, and the dirty plates sat outside our door for 2

oom service charges you a very small rate per service,

reservations on the restaurants and room service are included in the package

phones for room service sometimes didn t work

my room didn t work and couldn t be fixed during my stay so i couldn t call front office, room service or the spa for example

the room service staff we're rude

phone was not working entire stay and room service menu is limited.

room service was lacking

have preferred softer bed pillows if given an option but the room was wonderful with excellent room service

the only improvements would be room service timeliness when i requested washcloths (i would have to call two times), more (-)like towels or room service were super slow or non-existent (+) the room service was quick and thorough with all the condiments and flatware needed (-)the one we already had and it s all inclusive but they charge your everytime you ask for room service, and don t take note on special food requests (+) it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper communication

we loved the hacienda side and roof top pool

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property under the rain was the best experience ever

access to the adults only neighboring resort hacienda made the stay slightly better, but all in all the krystal

arrival, i was informed that my room was reserved at the hacienda hotel, which was designated as adults-only

their room service is not reliable at all, but they were extremely courteous.

the room was very nice. no ice bucket or vending machines good room service.

no beach access, really expensive room service for a hotel of this category

could not get anyone to answer room service tried a few times

room service staff also very good

we ordered room service & got a whole pot for under $100 pesos, tipped the server $200, no problemo, but that

room service is only till 10pm

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

one night we wanted to order room service and it was slammed so they just didn t answer the phone

room service order was wrong and they forgot a few items

we had a full kitchen, bedroom, dining room, living room, and two baths

it was well located and had a nice pool and cafe

kitchen was ok for our purposes

we had air conditioning, a great location, beautiful pool and relaxed atmosphere

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to many restaurants, close to 2 shopping malls and large grocery

are big,swimming pool excellent with a jacuzzi on side,room service food delicious the staff super

no ice machine on the floor. room service would bring it up.

staff and clean room, accomodating to all needs and a decent bar with 24 hour room service

didn t like how slow the room service was

the room service food was horrible

and restaurants close relatively early 1am and room service later at night 1am was very slow

our kids had little ones, so the room service was a blessing

didn t like making reservations for dinner and slow cold room service

daily room service was excellent

the room service is 24 hours but the food is mediocre

room service was suppose to be apart of the upgrade as well but again we were told we had to pay

concierge service was terrible because for every question they did not have an answer the 24 hr room service no such thing because my 7am coffee tea i request only once it was delivered but that

my significant other got food poisoning from our room service

i liked that room service came by each day to ask if we wanted more water and beverages in our room, oh and i

concierge service was terrible because for every question they did not have an answer the 24 hr room service no such thing because my 7am coffee tea i request only once it was delivered but that

om service) was excellent

service

really liked the room service option that was included in our package

loved the food, room service and location

service can be slow as well as room service

the wifi was good if you sat by the pool, intermittent in the

property, well maintained, with nice layout for pool and restaurant

wifi spotty bed hard, ask for foamy bed was more comfy

extra charges for wifi and water after a number of days is petty

wifi in the rooms was hit and miss, it worked well at the pool area

that were promoted for our all inclusive stay on the website were false: *website implied 24hr room service, it was only available until 7pm for free and until 11pm at a cost

room phone wasn't working and couldn't use it to call the front desk or room service

that being said, we found much of the food very underwhelming, especially room service, and we had some very poor experiences with rude staff

room was huge for the price and room service was excellent

attention of the receptionist and concierge during medical situations, illogical rules about room services and highly inflated prices of room service items