clean. large pool

room service - 10-25 bucks for 3-4 dishes delivered to the room

the room service food was not great and cost almost as much as the room

we ordered room service for breakfast on feb

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much as the

rooftop pool and facilities

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

pool staff were excellent

piaf (adult only) was our favorite restaurant, and lucca was second with kids (+) kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach (-) out of 4 restaurants, 3 restaurants accepted kids under 12

out of 4 restaurants, 3 restaurants accepted kids under 12

yeah, they r breakfast it was good i like it everything you guys

room service included

the door to the room service return was not very secure and left me feeling unsafe

the room service box was dirty and broken because it didn't close

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

- i asked for room service at 11pm and the response was that this request is with an extra charge

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

how can they offer an all inclusive plan that does not include essential services such as room service

30 pm close)

2 teens in our party got food poison from eating burgers from room service

room service was very late in the day and things missed a few times

the food was great room service the beach wasnt over crowded it was great

i ordered room service several time and the food was delicious

room service breakfast was quick and tasty

the mini frig with honour bar was a nice touch

we have a view over the staff entrance and the parking garage next door

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

ffet), but deplorable for supper

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

pool tempature is ambient, but fine for swimming

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

pool, the aquatic life

no cushions or pool towels

needs tlc. pool was not clean

no room service which was ridiculous no shampoo or conditioner or lotion

nice room service with bar available

there is no room service and they can't even send you a bottle of water or anything to your room

some bar tenders were rude or really bad humor

pool area had only a couple of toilets available

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the reception area to pay which is stupid because you

i had to call the hotel from my cell phone to get to room service

view was nice size of room was nice as well and staff that runs room service is very polite and

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

right on the ocean! lots of pool space and lots of dining room.

in 2023, the pool was very cloudy and the water fountains weren't working

the views were amazing, the spa was heavenly, and the beach was breathtaking

it was spotty at best and the rooms did not have wifi

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge, regee, who was fantastic, funny and wonderful with assisting us on finding poolside

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

quick room service & great food

plastic cups and container for room service is unacceptable

room service had extra charges that did not make sense to me, plus they charged me for tips

breakfast through room service wasn't up to the standards the other restaurants were, our food was cold by the time

so there were limited options for snacks and meals at that particular time of day, other than room service

room service was on point for sure great place to stay when visiting

we were traveling with our kids and they loved it

an honesty bar as the bar/restaurant closes at 3pm, an honesty bar would be great just for basic drinks before

friendly staff

the huge 2 bedroom condo size room with balconies along with modern finishes and a euro style kitchen, although we didn t use it because breakfast lunch & drinks at the hotel were fantastic

room service sent up the wrong, and much more expensive, wine

the complimentary breakfast and room service were also good and there was a lot of variety

close the the airport, had a gym, room service was 24th a and delicious

room service is well priced and the food was definitely above the standard of what i was expecting

no hotel info on where the pool was located or ice machine, how room service works, etc

pool and gym are fantastic

th spa on

the pool is amazing, the food is great and the location is perfect

great place to get away and relax. spa is awesome!!

great pool and food

kids club activities were non-existent

pools are fantastic

grounds, suites nice w/ great views, pools, bars

nice food, nice pool

the pools are unkept my daughter cut her foot open on broken tile

the food from each restaurant and room service was great

we enjoyed room service which was excellent

we enjoyed the beach cabanas most, and the pool

breakfast was ok, options were limited. lunch and dinner was good.

e french toast was to die for

room service food

room service was great and the suite was perfect

nice pool, clean room, great room service

i thought the room service option as food were great. the cleaning service was great also.

buffet okay, lacked variety and restaurant was low on staff, food ordered for room service was good -comfy beds and great views from rooms -wonderful pool

lack of information for room service menus in the room.

one night we had room service and the pizza was edible not good

the food, room service, drinks

was exceptional, very well maintained/clean, 24 hour room service, variety of restaurants and options to eat in the hotel and near the hotel walking

i have to say something here, i guess room service could have been a bit better at times, but all-in-all, nothing worth complaining about

ordered one glass of milk from room service and it took 30 min and nobody showed up, had to call again just to find out that there

we did room service a couple mornings for breakfast

ke after the official said hours) -the shower head was broke and

parking and the room service

the restaurant has very little room service options at night.

additionally, our room service was top-notch

hot water not hot enough in our room. lack of room service was an issue with us.

spacious, cleaning service great, big choice of food in restaurants and very affordable price for room

good place to go with kids

swim up bar should have been located in an adults only area of the pool

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that great and the cheesecake was bad & not what was expected for new york

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

the room service was not very good.

we did not try room service

all food at restaurant and pool bar is fantastic

the room service was quick and the food was amazing

the one thing was there was no front desk or room service info on the phone in my room

large lizards everywhere in the pool area wish there was a more casual dining option other than room service

pod coffee maker in our room didn't function very well but that wasn't a big deal, i had just had room service send up a pot of coffee when we desired

the breakfast food and the room service was excellent

friendly and the pool is very nice

a 2 burner stove top would be good in kitchen

staff, location, pool, room

kitchen area and bathroom

full kitchenette which we didn t need but had the option

very clean. close to airport. small but functional room. parking

her than expensive room service) which meant using vending machine which didn't always work

aware of any poolside or hotel food/ beverage service

room service, plus the information on the phones, nor the numbers assigned to the three buttons did

bc after day one i settled all transactions with the hotel in cash instantly) one time i ordered room service

no room service after advertising they have a restaurant on there web site and it s been closed for

had a huge leak in my room and my luggage and clothes got wet and all i got was my room service which was 20$ off

we ordered room service, and the dirty plates sat outside our door for 2

the room service the food was ok but the employees doesn t seem to know the rules even them

there is room service for a small extra charge

and we weren t refunded anything for that night they were trying to charge extra fees for room service when they had been paid for

room service was lacking

phone was not working entire stay and room service menu is limited.

only people that answer was room service ud83dude02 at any time

have preferred softer bed pillows if given an option but the room was wonderful with excellent room service

room service was horrible always busy couldn t get thru finally after 4 hours it was a limited

the only improvements would be room service timeliness when i requested washcloths (i would have to call two times), more (-)like towels or room service were super slow or non-existent (+) the room service was quick and thorough with all the condiments and flatware needed (-)the one we already had and it s all inclusive but they charge your everytime you ask for room service, and don t take note on special food requests (+) it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper communication

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property under the rain was the best experience ever

good buffet for breakfast

pool water in all pools got very warm from the sun in the late morning and afternoon, almost like a

nice heated pool

room service does not response timely

room service staff also very good

their room service is not reliable at all, but they were extremely courteous.

the room was very nice. no ice bucket or vending machines good room service.

drinks and food service at the pool was incredible as was room service

we had air conditioning, a great location, beautiful pool and relaxed atmosphere

it was well located and had a nice pool and cafe

kitchen was ok for our purposes

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

wifi very poor

room service doesn't have sugar or substitutes ud83dude05 hotel needs service elevators.

room service, the beach, pools, room was nice the view, etc

room service is only till 10pm

one night we wanted to order room service and it was slammed so they just didn t answer the phone

room service order was wrong and they forgot a few items

didn t like how slow the room service was

the room service food was horrible

there was room service and housekeeping was lovely

no ice machine on the floor. room service would bring it up.

time visitng the hotel, and it improved all of the carencies that had in the past, the food, room service, staft attention and location are great, and all the facilities and comodities are new

* room service was great

our kids had little ones, so the room service was a blessing

and restaurants close relatively early 1am and room service later at night 1am was very slow

room service is available 24 hours and was quick to get us our order at 6 am

all inclusive really meant all inclusive, including room service

nice pool

the wifi was good if you sat by the pool, intermittent in the

wifi in the rooms was hit and miss, it worked well at the pool area

everything was great except for the wifi.

i thought it was illegal to smoke at pool side

room service charges a fee

service

complaint is wish they had more choices for room service after dinner since my have hungry boys

service can be slow as well as room service

room service menu

attention of the receptionist and concierge during medical situations, illogical rules about room services and highly inflated prices of room service items

never told me about wifi, free food and drinks, room service, what was include

room phone wasn't working and couldn't use it to call the front desk or room service

musty rooms bed was hard no working telephone to call room service or front desk

room was huge for the price and room service was excellent

the resort has its room service menu on a tv channel and it goes fast

room service food was lacking compared to what they offered in their restaurants but not bad by any

great location, views, staff, accommodations. room service was extremely slow but acceptable

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

ordering room service was easy breezy

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

pool service was excellent. service personal in the restaurant were super friendly and helpful.

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking access to downtown and local restaurants cons: i've

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay for the service or attend a sales presentation to get 3 connections - it

room service isn t on time and regular basis. sink in the shower isn t good

noise, staff picking up room service

room service also good

room service food could arrive hotter.

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for delivery could do better with times restaurants are available to dine at along

room service was very good, they were cleaning the room in the morning and prepping the bed for

to make matters worse, one of the days we were there we ordered room service and specified that i wanted the meat on the burger well done, the burger meat came in

was not good room service took long time breakfast food orders also took a long time , juice was not kept cold

drinks oredered through room service took one hour to get

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique