very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

once the coffee urn was empty at breakfast that was it for

breakfast not included

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

no cushions or pool towels

needs tlc. pool was not clean

pool, the aquatic life

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

room service included

the door to the room service return was not very secure and left me feeling unsafe

the room service box was dirty and broken because it didn't close

- i asked for room service at 11pm and the response was that this request is with an extra charge

clean. large pool

the infinity pool was beautiful with great pool and bar service

out of 4 restaurants, 3 restaurants accepted kids under 12

piaf (adult only) was our favorite restaurant, and lucca was second with kids

pool staff were excellent

t overly large), pool deck did a nice job spreading people out around a large area

we ordered room service for breakfast on feb

room service - 10-25 bucks for 3-4 dishes delivered to the room

the room service food was not great and cost almost as much as the room

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much as the

the gym is decent, though there's no water station available

nice room service with bar available

there is no room service and they can't even send you a bottle of water or anything to your room

no room service which was ridiculous no shampoo or conditioner or lotion

it was hard to get a server at the pool or beach area

the restroom) the balcony had a loose glass barrier (very dangerous specially with small kids) elevators are very old, and very slow, a lot of waiting time for

room service breakfast was quick and tasty

i ordered room service several time and the food was delicious

swimming pool is quite small

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

we have a view over the staff entrance and the parking garage next door

was not as good as i thought, and not open late, room service was like 2 hours wait and was cold and fries tasted

food was good, room service fast.

the food was great room service the beach wasnt over crowded it was great

we were forced to call room service which wasn t part of the all inclusive and was closed

30 pm close)

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

a lot options close by for food, but they do have room service

huge room, beautiful shower, room service

the complimentary breakfast and room service were also good and there was a lot of variety

cheaper better to travel around business hotel and has excellent free internet breakfast good room service supplied by adjacent hotel at reasonable prices parking prohibited in

room service is well priced and the food was definitely above the standard of what i was expecting

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the reception area to pay which is stupid because you

view was nice size of room was nice as well and staff that runs room service is very polite and

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

i had to call the hotel from my cell phone to get to room service

the room was very nice adult pool was great, food was good. staff were very helpful.

room service food

was outstanding and room service was delicious and affordable

i thought the room service option as food were great. the cleaning service was great also.

comfortable room and room service was great

buffet okay, lacked variety and restaurant was low on staff, food ordered for room service was good -comfy beds and great views from rooms -wonderful pool

it was spotty at best and the rooms did not have wifi

in 2023, the pool was very cloudy and the water fountains weren't working

we love the pool and the pizza/bar and italian restaurants

the views were amazing, the spa was heavenly, and the beach was breathtaking

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

room service was on point for sure great place to stay when visiting

we had lots of space and really enjoyed the pool and having the restaurant was handy during the day

for some reason staff wouldn t let us check in early although we arrived at 12pm and our room was definitely ready before 3pm

our suite was over the breakfast area and right by the pool so it was loud with the kids playing

cocktails and soft drinks during the pool bar operating hours were reasonably priced

plastic cups and container for room service is unacceptable

breakfast through room service wasn't up to the standards the other restaurants were, our food was cold by the time

quick room service & great food

so there were limited options for snacks and meals at that particular time of day, other than room service

room service had extra charges that did not make sense to me, plus they charged me for tips

great pool and food

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

th spa on

our suite was spacious and we loved all of the little extras - borrowing a beach bag, sun loungers on the terrace

the pool is gorgeous

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

beautiful gardens and nice pool. excellent staff.

walk to the pool was easy and the beach wasn't far either

breakfast was absolutely wonderful.

kids club activities were non-existent

we enjoyed room service which was excellent

the food from each restaurant and room service was great

enjoyed the breakfast almost every day of our stay

breakfast and food was fantastic

pool was not vibing. more music and they close bar way too early.

-the wifi was sometimes a bit unstable -no cheap food spots around the area -the room service came quite late

the phone in the room didn t work when i was going to order room service

we did room service a couple mornings for breakfast

full-facility hotel with a pool, restaurant, and room service

the room service wasn't available. the buffet was the only available option.

lack of information for room service menus in the room.

one night we had room service and the pizza was edible not good

i have to say something here, i guess room service could have been a bit better at times, but all-in-all, nothing worth complaining about

my room service was exceptional

the food, room service, drinks

very clean. close to airport. small but functional room. parking

additionally, our room service was top-notch

hot water not hot enough in our room. lack of room service was an issue with us.

spacious, cleaning service great, big choice of food in restaurants and very affordable price for room

good place to go with kids

swim up bar should have been located in an adults only area of the pool

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that great and the cheesecake was bad & not what was expected for new york

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

the room service was not very good.

we did not try room service

all food at restaurant and pool bar is fantastic

the room service was quick and the food was amazing

the one thing was there was no front desk or room service info on the phone in my room

large lizards everywhere in the pool area wish there was a more casual dining option other than room service

pod coffee maker in our room didn't function very well but that wasn't a big deal, i had just had room service send up a pot of coffee when we desired

the breakfast food and the room service was excellent

friendly and the pool is very nice

a 2 burner stove top would be good in kitchen

staff, location, pool, room

kitchen area and bathroom

full kitchenette which we didn t need but had the option

her than expensive room service) which meant using vending machine which didn't always work

aware of any poolside or hotel food/ beverage service

room service, plus the information on the phones, nor the numbers assigned to the three buttons did

bc after day one i settled all transactions with the hotel in cash instantly) one time i ordered room service

no room service after advertising they have a restaurant on there web site and it s been closed for

had a huge leak in my room and my luggage and clothes got wet and all i got was my room service which was 20$ off

we ordered room service, and the dirty plates sat outside our door for 2

the room service the food was ok but the employees doesn t seem to know the rules even them

there is room service for a small extra charge

and we weren t refunded anything for that night they were trying to charge extra fees for room service when they had been paid for

room service was lacking

phone was not working entire stay and room service menu is limited.

only people that answer was room service ud83dude02 at any time

have preferred softer bed pillows if given an option but the room was wonderful with excellent room service

room service was horrible always busy couldn t get thru finally after 4 hours it was a limited

the only improvements would be room service timeliness when i requested washcloths (i would have to call two times), more (-)like towels or room service were super slow or non-existent (+) the room service was quick and thorough with all the condiments and flatware needed (-)the one we already had and it s all inclusive but they charge your everytime you ask for room service, and don t take note on special food requests (+) it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper communication

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property under the rain was the best experience ever

good buffet for breakfast

pool water in all pools got very warm from the sun in the late morning and afternoon, almost like a

nice heated pool

room service does not response timely

room service staff also very good

their room service is not reliable at all, but they were extremely courteous.

the room was very nice. no ice bucket or vending machines good room service.

drinks and food service at the pool was incredible as was room service

we had air conditioning, a great location, beautiful pool and relaxed atmosphere

it was well located and had a nice pool and cafe

kitchen was ok for our purposes

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

wifi very poor

room service doesn't have sugar or substitutes ud83dude05 hotel needs service elevators.

room service, the beach, pools, room was nice the view, etc

room service is only till 10pm

one night we wanted to order room service and it was slammed so they just didn t answer the phone

room service order was wrong and they forgot a few items

didn t like how slow the room service was

the room service food was horrible

there was room service and housekeeping was lovely

no ice machine on the floor. room service would bring it up.

time visitng the hotel, and it improved all of the carencies that had in the past, the food, room service, staft attention and location are great, and all the facilities and comodities are new

* room service was great

our kids had little ones, so the room service was a blessing

and restaurants close relatively early 1am and room service later at night 1am was very slow

room service is available 24 hours and was quick to get us our order at 6 am

all inclusive really meant all inclusive, including room service

nice pool

the wifi was good if you sat by the pool, intermittent in the

wifi in the rooms was hit and miss, it worked well at the pool area

everything was great except for the wifi.

i thought it was illegal to smoke at pool side

room service charges a fee

service

complaint is wish they had more choices for room service after dinner since my have hungry boys

service can be slow as well as room service

room service menu

attention of the receptionist and concierge during medical situations, illogical rules about room services and highly inflated prices of room service items

never told me about wifi, free food and drinks, room service, what was include

room phone wasn't working and couldn't use it to call the front desk or room service

musty rooms bed was hard no working telephone to call room service or front desk

room was huge for the price and room service was excellent

the resort has its room service menu on a tv channel and it goes fast

room service food was lacking compared to what they offered in their restaurants but not bad by any

great location, views, staff, accommodations. room service was extremely slow but acceptable

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

ordering room service was easy breezy

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

pool service was excellent. service personal in the restaurant were super friendly and helpful.

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking access to downtown and local restaurants cons: i've

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay for the service or attend a sales presentation to get 3 connections - it

room service isn t on time and regular basis. sink in the shower isn t good

noise, staff picking up room service

room service also good

room service food could arrive hotter.

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for delivery could do better with times restaurants are available to dine at along