nice room service with bar available

no room service which was ridiculous no shampoo or conditioner or lotion

there is no room service and they can't even send you a bottle of water or anything to your room

the kids pool area was a hit for my kids

the bar inside the room was topped every other day

view was nice size of room was nice as well and staff that runs room service is very polite and

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the reception area to pay which is stupid because you

i had to call the hotel from my cell phone to get to room service

the pool area looked like a waterpark full of kids

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

pool chairs were always taken with towels, even though there was only 15-20 people in the pool.

the gym

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

we love the pool and the pizza/bar and italian restaurants

plastic cups and container for room service is unacceptable

so there were limited options for snacks and meals at that particular time of day, other than room service

quick room service & great food

room service had extra charges that did not make sense to me, plus they charged me for tips

breakfast through room service wasn't up to the standards the other restaurants were, our food was cold by the time

no cushions or pool towels

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

pool, the aquatic life

needs tlc. pool was not clean

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

breakfast not included

pool tempature is ambient, but fine for swimming

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

full kitchenette which we didn t need but had the option

having a pool, beach and restaurant all right there, was awesome

a 2 burner stove top would be good in kitchen

kitchen area and bathroom

private pool to cool you off or just let you float your day away

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

room service included

- i asked for room service at 11pm and the response was that this request is with an extra charge

the door to the room service return was not very secure and left me feeling unsafe

the room service box was dirty and broken because it didn't close

ogie boarding family fun

best pool service of any all-inclusive

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

great pool and swim up bar

out of 4 restaurants, 3 restaurants accepted kids under 12

clean. large pool

we ordered room service for breakfast on feb

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much as the

the room service food was not great and cost almost as much as the room

room service - 10-25 bucks for 3-4 dishes delivered to the room

pool area,, view from river side balcony very quiet. we'll located

2 teens in our party got food poison from eating burgers from room service

was not as good as i thought, and not open late, room service was like 2 hours wait and was cold and fries tasted

room didn t work it took me over an hour to find someone the would let me use a phone to call room service i kept getting sent to other areas and when i was about to give up i made a stop at

room service was very late in the day and things missed a few times

30 pm close)

i ordered room service several time and the food was delicious

room service breakfast was quick and tasty

swimming pool is quite small

the mini frig with honour bar was a nice touch

negatve but a couple of comments: the swimming pool is too small, but not a deal breaker for me

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

the pool and ocean were a hop, skip from the lobby

room service was on point for sure great place to stay when visiting

the pools are great, specially if traveling with kids

nice pool, great breakfast, beautiful spaces.

pool and pool area was amazing and clean

very clean and decorated beautifully. cozy and unique. great pool and hot tub

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

location is perfect, staff was really nice and the kids club was great for my girls

kids club activities were non-existent

nice food, nice pool

the food from each restaurant and room service was great

we enjoyed room service which was excellent

breakfast and food was fantastic

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

breakfast was ok, options were limited. lunch and dinner was good.

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

great place to get away and relax. spa is awesome!!

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel special , this is the place for you

the pool is gorgeous

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

room service food is awful, it's really bad, we ordered burger and fries and spaghetti pomodoro,

room service is well priced and the food was definitely above the standard of what i was expecting

room service sent up the wrong, and much more expensive, wine

a lot options close by for food, but they do have room service

the complimentary breakfast and room service were also good and there was a lot of variety

nice pool, clean room, great room service

buffet okay, lacked variety and restaurant was low on staff, food ordered for room service was good -comfy beds and great views from rooms -wonderful pool

i thought the room service option as food were great. the cleaning service was great also.

comfortable room and room service was great

room service food

room service was a little pricey.

did not have a coffee machine in my room i realized it at 11 pm or menu so hard to consider room service

was exceptional, very well maintained/clean, 24 hour room service, variety of restaurants and options to eat in the hotel and near the hotel walking

my room service was exceptional

you really can t go wrong with any of the restaurants but room service is definitely lacking in taste/quality

spacious, cleaning service great, big choice of food in restaurants and very affordable price for room

additionally, our room service was top-notch

hot water not hot enough in our room. lack of room service was an issue with us.

swim up bar should have been located in an adults only area of the pool

swim up bar should have been located in an adults only area of the pool

no room service or snack bar

the restaurant has very little room service options at night.

we did room service a couple mornings for breakfast

parking and the room service

ke after the official said hours) -the shower head was broke and

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that great and the cheesecake was bad & not what was expected for new york

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

the room service was not very good.

we did not try room service

pool and swim up bar are great

the one thing was there was no front desk or room service info on the phone in my room

the breakfast food and the room service was excellent

the room service was quick and the food was amazing

room service 24hrs a day and the pools are great

staff was amazing--reception and restaurant and room service

very clean. close to airport. small but functional room. parking

her than expensive room service) which meant using vending machine which didn't always work

aware of any poolside or hotel food/ beverage service

room service, plus the information on the phones, nor the numbers assigned to the three buttons did

bc after day one i settled all transactions with the hotel in cash instantly) one time i ordered room service

no room service after advertising they have a restaurant on there web site and it s been closed for

had a huge leak in my room and my luggage and clothes got wet and all i got was my room service which was 20$ off

we ordered room service, and the dirty plates sat outside our door for 2

the room service the food was ok but the employees doesn t seem to know the rules even them

there is room service for a small extra charge

and we weren t refunded anything for that night they were trying to charge extra fees for room service when they had been paid for

the location, rooms, staff, breakfast, beach, food, decoration

the breakfast food and the service was not good and valuable related with the cost

many other hotel resorts, the music is played too loud around the pool

been making it a priority to hire highly trained staff and improve their amenities, restaurants, spa services, etc

and pool were excellent

my room didn t work and couldn t be fixed during my stay so i couldn t call front office, room service or the spa for example

the room service staff we're rude

phone was not working entire stay and room service menu is limited.

room service was lacking

have preferred softer bed pillows if given an option but the room was wonderful with excellent room service

the only improvements would be room service timeliness when i requested washcloths (i would have to call two times), more (-)like towels or room service were super slow or non-existent (+) the room service was quick and thorough with all the condiments and flatware needed (-)the one we already had and it s all inclusive but they charge your everytime you ask for room service, and don t take note on special food requests (+) it was clear that the hotel was understaffed, as all of my room service requests were delayed without proper communication

we loved the hacienda side and roof top pool

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property under the rain was the best experience ever

access to the adults only neighboring resort hacienda made the stay slightly better, but all in all the krystal

arrival, i was informed that my room was reserved at the hacienda hotel, which was designated as adults-only

their room service is not reliable at all, but they were extremely courteous.

the room was very nice. no ice bucket or vending machines good room service.

no beach access, really expensive room service for a hotel of this category

could not get anyone to answer room service tried a few times

room service staff also very good

we ordered room service & got a whole pot for under $100 pesos, tipped the server $200, no problemo, but that

room service is only till 10pm

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

one night we wanted to order room service and it was slammed so they just didn t answer the phone

room service order was wrong and they forgot a few items

we had a full kitchen, bedroom, dining room, living room, and two baths

it was well located and had a nice pool and cafe

kitchen was ok for our purposes

we had air conditioning, a great location, beautiful pool and relaxed atmosphere

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to many restaurants, close to 2 shopping malls and large grocery

are big,swimming pool excellent with a jacuzzi on side,room service food delicious the staff super

no ice machine on the floor. room service would bring it up.

staff and clean room, accomodating to all needs and a decent bar with 24 hour room service

didn t like how slow the room service was

the room service food was horrible

and restaurants close relatively early 1am and room service later at night 1am was very slow

our kids had little ones, so the room service was a blessing

didn t like making reservations for dinner and slow cold room service

daily room service was excellent

the room service is 24 hours but the food is mediocre

service can be slow as well as room service

om service) was excellent

loved the food, room service and location

room service was great. ocean view amazing.

room service menu

loved my studio room with the outdoor kitchen and dining room on the balcony

loved outside kitchen although could be upgraded

aircon, there are various room types in the properties though, of variable size and some with a kitchenette and fridge

we enjoyed having our kitchenette on an outdoor balcony

nice pool

room was huge for the price and room service was excellent

that being said, we found much of the food very underwhelming, especially room service, and we had some very poor experiences with rude staff

never told me about wifi, free food and drinks, room service, what was include

musty rooms bed was hard no working telephone to call room service or front desk

attention of the receptionist and concierge during medical situations, illogical rules about room services and highly inflated prices of room service items

room service food was lacking compared to what they offered in their restaurants but not bad by any

great location, views, staff, accommodations. room service was extremely slow but acceptable

the resort has its room service menu on a tv channel and it goes fast

room service was great over all love it i had a good time

ordering room service was easy breezy

concierge service was terrible because for every question they did not have an answer the 24 hr room service no such thing because my 7am coffee tea i request only once it was delivered but that

good, as well as the drink options, above all the bouffet at the el bosque restaurant and the room service

selection comes with its own pools, restaurant, bar and room service is included, which otherwise is not

i liked that room service came by each day to ask if we wanted more water and beverages in our room, oh and i

room service took over an hour to arrive