helpful staff, great breakfasts, room service excellent, close to newquay and the beaches, a good place to base yourself to visit

the pool was lovely and warm

hotel did not have an evening restaurant and only served breakfast

breakfast was lovely, cooked to order with a nice buffet to help yourself to first

all - breakfast

location with on-site parking

more than adequate parking which was a nice surprise after other stays in cornwall

the spa is small but perfect, we enjoyed our jacuzzi and an evening on the bar balcony with views of

it was very comfortable both in the rooms, the bar and restaurant

wifi sometimes cut out in our room but wasn't an issue for us.

room service was not as expected

it appears there is no room service and the kitchen closed early

no room service, we ran out of tea, water etc

indoor pool and sauna also the room service and cleaning was good

refusal of room service

reception looked very nice... bathroom was perfect room service always did a fab job...

quality very average no phone in room for reception no room service staff were very very good the hotel needs more

no room service

there was no structured plan for room service for meals

was absolutely fantastic, the staff were really attentive and made the stay feel personal, the bar staff were incredible and always put in maximum effort

the extra charge for a tray for room service . no onsite parking unless pre booked and reserved.

girls at reception seemed uninterested at arrival. 1 day no room service.

room service and cleanliness

room service would be nice - having breakfast in our room, looking at the sea and beach could be

room service and with an autistic child his wasn t ideal , no heating on in the hotel to dry

a tab to your room as no signal to pay by card resulting in being disturbed again an hour after room service was delivered as the payment wouldn't work in the hall

formation concerning room service could have been better, knowledge about time and service, additional staff trining

the view, room size and the service - well done room service in such harsh weather too

we stayed five nights and didn't get a room service although we put

room service was prompt, burger was cooked beautifully - slightly pink and every detail with

clean and great room service

free parking on site kevin & sasha, were amazing and nothing was too much trouble for them

lovely!! very clean & comfortable. excellent location. & parking included.

friendly staff, cleanliness & the helpfulness of the places to go and eat and the bar area and the honesty

room was a little small and we couldn t get the wifi to connect

aking of beds, refilling drinks ) all

room service

room service pricey for what it was

room service not buffet) was lacklustre

answered the phone when i rang for room service

room service menu and quality of the bit of food we ordered was disappointing

room service food was also excellent

room service menu options could have been better

we ordered room service for breakfast, unfortunately this was cold .

had a fair few problems: - nobody picked up the phone in reception or room service from the phone provided in the room - i was ringing for 15 minutes; - the duty manager

in addition, the only time we've requested room service, we didn't get it; the order never made it to the kitchen

cookies were a great touch great parking space outside room service was spot on had tea and it was great as i am a fussy eater i would stay here again and

room service food - very tasty

room service menu was very limited with no allergy or children s options

was going to order room service but the night porter convinced us to get a take away

even got the special body wash, shampoo etc they sell downstairs room service is available, we didn't use

even down to the finer details, like when i phoned down to reception to place my room service order - they'd remembered that it was my birthday & wished me a happy birthday

is beautiful, the staff couldn t have been anymore helpful and the food was delicious, i had room service in the evening and it was so easy

nice staff, sea view room had an excellent view, 24 hour room service was very speedy

the price of room service bht i do fully understand

slow dining room service --lack of staff?

great view from the room, lovely room service breakfast. polite and kind staff. good location

you have to order room service, like change towels or top up toilet pape

room service is not daily which we were ok with

room service breakfast was great and had different items including fruit and ham.

having been woken up at 9am for room service every morning, spoilt being on holiday

over an hour to place a breakfast order for room service on the first day

the only exeption of fresh milk somehow for the amazing coffee, without having to use the 24hr room service

room service was excellent

very fast room service

wonderfully comfortable beds and excellent room service

very accommodating at breakfast as one of our party required room service

poor wifi

a historic georgian period hotel with modern comforts like wifi, fabulous bathroom added in.

we drove a car and were able to park in their parking lot behind the hotel

in cornwall - quiet, historic, walking distance to excellent pub, wonderful host and staff, great breakfast, comfortable and hospitable

beds and rooms were beautifully presented and comfortable, breakfast was superb, we certainly weren't left hungry

breakfast was amazing

great hosts! - great breakfast, great location.

owner very welcoming, staff friendly, bed super large and comfy and breakfast excellent.

room service was punctual and delicious

room service menu isn't great. luckily you could order from the restaurant

bed was very comfortable the staff very efficient and friendly, the room service not expensive and the food delicious

we were so impressed with the staff in all parts of the hotel/estate

either room service or dining downstairs, very filling, very tasty, piping hot and well presented

and their room service menu is not good

all interiors were fresh and modern. room was perfect and room service meal was excellent.

weren t aware that room service was going to be shortened due to a function

on the other hand that gave us an opportunity to try the room service which was timely and of good standard

tried to order room service but the phone in the room didn t work and no one was answering from reception or the

no room service due to restrictions but replenishment of tea coffee milk and towels are available upon

wifi in the other building wasn't very good i had to take my laptop to the main building to do any

a very warm welcome from the staff on checking in & again at breakfast which was plentiful with a good choice of hot & cold options

the young staff on the bar are just lovely and luke is a precious asset to the hotel, a wonderful manager

wifi limited in annexe area

could not get room service on new year's eve.

service including room service and restaurant/ bar staff was excellent

room service could be improved

we loved the rosegold bath, it was clean and the room service was excellent

would have been very useful to use if a room service option had been available after 8

would have liked more choice of food on the room service menu

room service, cleanliness. spa and swimming pool facilities.

we ordered room service breakfast on our second morning and it was absolutely gorgeous

room. room service. breakfast all quite wonderful

many interruptions from room service and no do not disturb sign

the size of the room, it was odd for the room not to have a table for the room service or just to sit at when there was only one chair

so for dinner we relied on room service and the food was really good as well

bathrooms, slight smell of wet dog on level three on the carpeted hallways, also seems that 24/hr room service with a menu no longer exists such as breakfast in your room seems to no longer be an

in the chapel took nearly 2 hours to arrive that we ended up leaving and getting room service instead, bit of a shame for my 30th celebrations but room service was great

we had breakfast via room service and it was the biggest choice i have seen, everything you could want

clean comfortable room , room service food was excellent

30pm and after a long journey enquired about room service to order a meal

realise we were in the apartment which was not part of the hotel and room service was not

room service is pathetic

good breakfast and very swift room service

buffet missing bowls, second dinner sent back as badly cooked, phone not working in room so no room service or outside line in an area with no mobile signal- as it was the

the worst thing was no room service, no breakfast in bed, no food outside of their expensive dinner menu and if you

ven this was a honeymoon stay, it was slightly disappointing that we couldn t

was large and very comfy, and room service included hot chocolate, treats to eat and even a hot water bottle

second day and was confined to bed thereafter; staff were very, very helpful, willingly providing room service meals and adjusting cleaning services to suit us

sagna)

ordered room service and the food was very tasty

found nothing wrong with the quality or quantity of food. room service was excellent.

and accommodating, added breakfast due to an error in booking, young lady very helpful, all bar staff polite, had a joke and laugh with some of the staff in the evening, will defo stay again

the wifi

great bed and room service staff

breakfast on the full cornish or cereal and continental croissants

secret cinema and kids play room were a great bonus for our 2 year old

we had a great breakfast and dinner there

hotel in the lovely fishing village of st mawes excellent staff, comfortable room and beautiful breakfast

thing that didn't quite hit the mark was the room service - it was a bit hit or miss

fridge would have been nice but the room service was exceptional

the night bar and late night room service was fab

room service staff are excellent , friendly and professional

room service was quick and good quality

room service was amazing and nothing seemed like too much trouble

ich was excellent)

on the day of arrival, there was no space to eat in either the restaurant, or the pub, so we used room service

we had room service for dinner, and the crab sandwich was lovely

we ordered room service one evening and we had such great service

the staff were so attentive with room service and cleaning the hot tub etc

property was lovely and spacious the kids also loved the stay

great facilities for kids

would be nice if the lovely pool facilities were open later than 7:30pm for a holiday location

i was given a free spa treatment as compensation which didn't feel enough

details in room of restaurant , if you could have room service ect quite impersonal

check-in, pets nit allowed in any public areas, when ordering room service food on their whatsapp by message, then by calling 2 hours later, no response

would be helpful to have menu for room service in rooms, the coffee/tea machine out in the hallway

reception first room we had did not meet our expectations no room service available, we arrived late due to weather, traffic and long journey poor shower in our

date pudding was inedible as the sauce had been burnt, 12 pounds for 3 scallops, there was no room service, i spent my evening walking back and forth with drinks, the room was chabby and

was delivered via room service out our request and it was above standards of what we expectes so very pleased

we had room service one evening which was prompt and tasty

room service meals were good the gym and the pool were great and i used them every day

we would have used room service menu if it had been available

the daily room service seems to be a bit erratic in its thoroughness

room service staff were conscientious helpful and friendly

absolutely no room service and told on arrival it was self catering which we had not booked

would like a bigger room service choice

the free room service for breakfast was appreciated

will try room service menu next time

room service

room service was excellent and the spa was amazing

room was dirty and the staff had argument while i was having my breakfast and the room service was discussing and the staff don't want to be there, unprofessional and left me

room very comfortable bed, room service

room service food is not

best breakfast ever

all round can't do enough for you clive cornish breakfast is exceptional tea coffee biscuits etc non resident meals catered for as a fellow walker

amazing breakfasts, great walks & location, highly recommended

charming idyllic oasis. great views and a tasty breakfast

the breakfast was amazing the poached eggs were done to perfection - highly

the reception manager arranged for room service & was very helpful

breakfast was lovely and good value

we love the bay hotel. wonderful situation ,wonderful staff ,fantastic breakfast

location with plenty of parking on site

not enough parking spaces we had to park on the road a few times, maybe one set space should be allocated to

gorgeous breakfast, choice and quality professional service.

location was incredible, waking up to the sunrise over the sea, free parking, friendly staff, hassle free check-in and check out, bar and restaurant with a really tasty

getting pissed the views and the staff o yes the breakfast

on site parking

fabulous breakfast toast was to die for views out of this world definitely be back

great location. views from bar area are amazing

plenty of car parking spaces and the choice of outdoor pool or indoor were great

i haven't used the fitness area and swimming pool but i had a walk around and found them reasonable

spa zone, jacuzzi and pool need good cleaning ud83euddfc looks very bad

the kids high tea is a fantastic idea

were very comfortable and room service was excellent

we used the room service, and this was reasonably priced, delivered in good time

as there are no shops in the vicinity and room service was a little patchy, not having a fridge in the room to keep things chilled was quite

when you want to relax after days of exploring for instance st michaels mount, you can hop in the spa and jump in the pool

, staff , service and food including the bar service

the breakfast was great a full english with good quality produce with room service

we had to have room service on two nights as my mother was not able to go downstairs to the restaurant, and the

room was amazing, great service and brilliant food with room service.

very nice staff and plenty of free parking

room was clean, breakfast great, location and views were excellent and parking was great