thing that didn't quite hit the mark was the room service - it was a bit hit or miss

fridge would have been nice but the room service was exceptional

room service staff are excellent , friendly and professional

our room was quite small, but very clean, had adequate facilities and room service were excellent

room service order was forgotten and information folder had misleading information about times of

found nothing wrong with the quality or quantity of food. room service was excellent.

sagna)

ordered room service and the food was very tasty

the wifi was able to be connected to

plenty of parking on-site, a big plus for drive-yourself tourists

the staff were so attentive with room service and cleaning the hot tub etc

the kitchen was amazing had everything you need

had booked a villa with kitchen

ev chargers

we used the indoor pool, sauna, gym and had a couple of drinks at the bar

food is great good room service will 100% going back many

room was warm and comfy, nice pizza through room service

no room service

comfortable bed. excellent room service without supplements.

cluding room service).

30pm and after a long journey enquired about room service to order a meal

closed on mondays and no room service either

no room service to the apartments

ease upgrade your toilet paper)

good breakfast and very swift room service

we loved the rosegold bath, it was clean and the room service was excellent

cluding breakfast) with surcharge

room service

could not get room service on new year's eve.

it was a delight to enjoy the delicious food presented in both the restaurant and for room service

ich was excellent)

wever understand this is out of the hotel s control) - perhaps more food choices on the room service menu

some of the food options were not as good as they could be in pub and room service

breakfast was excellent as was room service for dinner as we couldn't get a table in the restaurant

room service was amazing and nothing seemed like too much trouble

date pudding was inedible as the sauce had been burnt, 12 pounds for 3 scallops, there was no room service, i spent my evening walking back and forth with drinks, the room was chabby and

first i thought oh good i

details in room of restaurant , if you could have room service ect quite impersonal

check-in, pets nit allowed in any public areas, when ordering room service food on their whatsapp by message, then by calling 2 hours later, no response

room, it seemed noone was working there since there was noone at reception and no room service and cleaning

was delivered via room service out our request and it was above standards of what we expectes so very pleased

we had room service one evening which was prompt and tasty

we would have used room service menu if it had been available

the daily room service seems to be a bit erratic in its thoroughness

the spa bath was perfect after a long day, the room service also great

room service though was great

room was dirty and the staff had argument while i was having my breakfast and the room service was discussing and the staff don't want to be there, unprofessional and left me

room service

night to be put i a dusty dirty room that looks like it was redecorated since the hotel open and room service was a

room service was excellent and the spa was amazing

the free room service for breakfast was appreciated

room service only bought half the order and did not reappear with the other half

we especially enjoyed the breakfasts as we were spoilt for choice and had the option of room service

would like a bigger room service choice

i only found out after going up to my room and settling in, at which point there was no room service available and no option for even a small snack

great bed and room service staff

secret cinema and kids play room were a great bonus for our 2 year old

breakfast on the full cornish or cereal and continental croissants

and room furnishings were lovely, bed was very comfy, location and the restaurant and bar (both upstairs and downstairs) were fabulous (+) live music in the bar is a fun added touch as is the secret cinema with fully reclining seats (+)lovely cosy friendly bar downstairs & (+) the bar and restaurant are great with beautiful views (-) not always someone sitting at the front desk but you can walk over to the bar area and easily find a staff member there (-)is in the side-street then i needn't have got so wet while struggling to open the door to the bar area and pushing my case through (+)great rooms, great bar and restaurant. great staff team.

could be a little slow at times, particularly breakfast, but this wasn't a problem as we weren't in a rush

is was the only window ) i was also disappointed that when we wanted to order room service of some ice cream

we were being really lazy the first night so ordered room service, found this to be expensive - spa treatments felt overpriced - some of the staff

bathroom needs updating. 10 surcharge for room service is ridiculous.

from front of desk to room service was fantastic

+ double charging for gratuity on room service

enough everything - rooms were a good size, light and airy, staff friendly, breakfast fresh and tasty, cakes left out for late night snacks, parking available, close to beach

i found it a bit to warm, even though the radiator was turned off. parking is very tight.

good parking too, which is hard to find in st ives

cars are a nuisance in st ives and parking is difficult

and the breakfast was fresh, cooked to our liking, delicious with very generous servings

dining room service was very willing but somewhat haphazard

also great service was the room service with the mini bar which has been refilled automatically every day

was lovely, bit disappointed there was no room service and the bar shut early, but overall was lovely

the location was excellent. room service was good. reception friendly. easy access to the town.

room service not available

disgruntled guy who arrived with our room service

the phone did not work for room service.

room service.

lovely staff and great room service

the room service wasn't fab as we asked for veggie sausage & hash browns which were available and didn

very fast room service

having been woken up at 9am for room service every morning, spoilt being on holiday

room service was friendly and quick and nothing was too much trouble

comfortable bed and room service was perfect

struggled with room service in the evening

you have to order room service, like change towels or top up toilet pape

friendly staff, good room service, clean room.

loved how the staff understood that i can t sit with other people to eat so was able to get room

room service breakfast was great and had different items including fruit and ham.

great view from the room, lovely room service breakfast. polite and kind staff. good location

the breakfast was amazing the poached eggs were done to perfection - highly

our room was clean and comfortable, bathroom was clean and breakfast very filling

all round can't do enough for you clive cornish breakfast is exceptional tea coffee biscuits etc non resident meals catered for as a fellow walker

best breakfast ever

very quiet i cannot comment on the breakfast which i was looking forward to but i slept so soundly for the first time in ages i

the room service breakfast which was delivered promptly each morning

even down to the finer details, like when i phoned down to reception to place my room service order - they'd remembered that it was my birthday & wished me a happy birthday

we ordered room service which arrived quickly and was great quality

high, room service tray charge.

nice staff, sea view room had an excellent view, 24 hour room service was very speedy

good room service which was also great when you have a small child

cookies were a great touch great parking space outside room service was spot on had tea and it was great as i am a fussy eater i would stay here again and

room service food - very tasty

we didn t like the time the room service took

great room service

clean and great room service

owners were really nice. location was good as well. there was a free wifi in the room.

with free parking

parking could be a little difficult at some times of the day

it was bit cold at night. parking was quite tight

had a fair few problems: - nobody picked up the phone in reception or room service from the phone provided in the room - i was ringing for 15 minutes; - the duty manager

room service we used a lot as we were moving house so using the hotel for luxury and rest

room service dinner and breakfast was very good even for vegetarians

room service food was also excellent

room service menu and quality of the bit of food we ordered was disappointing

room service pricey for what it was

room service breakfast which made my stay

staff, from reception to room service team, was amazing

aking of beds, refilling drinks ) all

room service not buffet) was lacklustre

room service would be nice - having breakfast in our room, looking at the sea and beach could be

old tired no room service. road noice. view was of the street

room service could have been a bit better -> refill the shower gel

this is being picky, but room service for food would have been amazing

girls at reception seemed uninterested at arrival. 1 day no room service.

reception looked very nice... bathroom was perfect room service always did a fab job...

there was no structured plan for room service for meals

no room service

quality very average no phone in room for reception no room service staff were very very good the hotel needs more

was absolutely fantastic, the staff were really attentive and made the stay feel personal, the bar staff were incredible and always put in maximum effort

it appears there is no room service and the kitchen closed early

room service was not as expected

no room service, we ran out of tea, water etc

room service on point

indoor pool and sauna also the room service and cleaning was good

ven this was a honeymoon stay, it was slightly disappointing that we couldn t

was large and very comfy, and room service included hot chocolate, treats to eat and even a hot water bottle

second day and was confined to bed thereafter; staff were very, very helpful, willingly providing room service meals and adjusting cleaning services to suit us

the worst thing was no room service, no breakfast in bed, no food outside of their expensive dinner menu and if you

nothing negative to add - personally i would like to see a room service option especially with a limited dinning room space due to covid 19 - limited food

great location. views from bar area are amazing

too many kids around in the evening when we were there

every thing about are stay was perfect walks food swimming pool gym was perfect

breakfast, lunch, dinner - all the food was cooked to perfection

straight to the cocktail bar to watch the sun set behind the sea

helpful staff, great breakfasts, room service excellent, close to newquay and the beaches, a good place to base yourself to visit

only thing i’d say is maybe breakfast could have been included with the price we had paid for the

location, beautiful views and the outdoor pool is heated, the hotel is clean and the rooms are very nice

the pool was lovely and warm

lovely breakfast. great family room with fab view.

as there are no shops in the vicinity and room service was a little patchy, not having a fridge in the room to keep things chilled was quite

we used the room service, and this was reasonably priced, delivered in good time

were very comfortable and room service was excellent

car parking wasn t amazing as it blocked the views from the property

m a sea swimmer and the sea was too rough), great hot tub and spa facilities and a quiet

to sea, bar area and terrace, clean very comfortable room, amazing breakfast and dinner, safe parking, local fresh food and drink, distance to beach, friendly patrons and family atmosphere

resident bar was very relaxing with good quality drinks

ch better in the morning for some reason)but this seems to be

also parking is pretty scarce, we were lucky to get a spot

the spa is small but perfect, we enjoyed our jacuzzi and an evening on the bar balcony with views of the beach

the reception manager arranged for room service & was very helpful

super clean, lovely decorated rooms, stunning views, friendly staff, nice breakfast.

choice in this options so it was the same breakfast each day and not much choice of the vegan bar meal

hotel is wonderful the staff especially the young man working the bar is informative and is really good at looking after the hotel guests

breakfast was first rate and the location was excellent

fabulous breakfast toast was to die for views out of this world definitely be back

breakfast was truly superb with very well presented full english and good coffee

parking can be a little bit of a challenge but a space will always be found for you

perfect breakfast

tight parking

the only thing that didn t happen was room service when it should have done

breakfast was excellent with a superb view, room service evening meal was well worth what i paid , very nice stay

due to covid, the hotel offers room service breakfast which worked perfectly with the view

no extra charge for having room service breakfast

do check meal times including room service especially if seeking a meal later in the evening - that's not a negative but service

were very friendly, neeve managed the bar beautifully, handled the booking in and cooked a lovely breakfast

if you can, take the time to have a drink in the bar with the locals, so much fun

we didn't hear anything from our room despite the bar on the ground floor

great, very efficient and friendly, excellent evening meal, tasted great, big parking space, overall most enjoyable

clean accommodation friendly staff fantastic bar food - generous portions and beautifully cooked a lovely local pub in an a quiet village with a

room service was prompt, burger was cooked beautifully - slightly pink and every detail with

formation concerning room service could have been better, knowledge about time and service, additional staff trining

the view, room size and the service - well done room service in such harsh weather too

we stayed five nights and didn't get a room service although we put

a tab to your room as no signal to pay by card resulting in being disturbed again an hour after room service was delivered as the payment wouldn't work in the hall

used one of the two mugs in my room and after room service had been in they had replaced the hot chocolate sachet but into the same mug, together

room service not good,we stayed for four nights,asked for room service on the monday,we arrived

the room service was prompt and efficient, ensuring a comfortable stay

non availability of daily room service. overpriced.

we got room service in the evening which was really nice food