but is was going to cost more money construction going on was not the feeling of a 5 star hotel room service food was

room service was just boxes from the restaurant. could have been on a tray, on a plate

very friendly, excellent staff from housekeeping to front desk to room service

dirty by pool. bad room service. not enough help

ry expensive 60$ per day you use it or not), also breakfast was very expensive as well as any room

pool bar under construction, will be nice when done

everything but the only complaint was that the pool and beach club were not connected to the resort

brett at the beach club pool bar was simply the best

staff wasn t very friendly and we weren t informed about the golf course being closed for remodel prior to our stay and the beach was closed for a private event

pet friendly hotel

room service

eanup, towels, trash removal, new coffee, etc)

room service was on point

were there 6 days and only had room service 1 day

there were kids/ teens running the hallway at 2:00am and woke up both myself and my wife

there also isn't any kitchen room service for lunch or dinner

staff courtesy, room service, breakfast, room set up

customer service is great '', breakfast is delicious, room service is excellent

room service would be great here.

laundry room

beach, pool, bar, beach attendant, pool attendant, room service.

room included chairs and umbrella for beach great room

had trouble with room service on thursday - could not get order confirmed

very accommodating staff. from desk to room service, pool, to valet service we will return.

bed room service staff was competent, caring

pillows, no room service, had to use wet towels second day, bed not made. ambiance not good

room service can be improved

i wish the front desk person said you have to call for room service

don t provide room service unless you ask for it

covid took away restaurant, room service and maid service only if you ask

quick room service

the spa was the best i've ever seen

wifi, no beach service, no smoke zone and no welcome fruit in the room

the spa experience was simply amazing

spa is a must

lampshades were cracked, none of the buttons on the phone worked

cleaned the hotel was the room service was awesome they have the best hot food free breakfast

est services, housekeeping, room service, nothing), old ceiling tiles, three elevators for 7 floors and one was out of service

room service could have been better

since they don t offer daily room service without a request

i ordered room service on my second night and it was beyond delicious, hot, and delivered with a smile

one of the ladies at the front desk wasn't very friendly when asked about room service.

no room service

i love the cleanness of the property, the staff always friendly and helpful, pool always clean

the location was good. like that we had a pull out couch for the kids

no room service, only if you ask for it after 3 days of stay

not like the fact that room service removed our used bath towels but never replaced them

coffee or room service provided

only complaint there's no room service you're responsible for taking your own trash out etc if you leave

no room service during friday and saturday the busiest days of the week- i should have booked an

staff and room service staff demonstrated very poor customer service

room service ends early 9-10pm and is not 24 hours

tried having dinner on arrival at about 9:30pm but restaurant was closed and there is no room service so couldn't get any food, unless you order takeout

food menu 18% added to room service as well as request for tip, paying for parking, complimentary coffee ends too early in

room service very slow; no ice provided, nor ice makers on any of the floors.

the two front-of-house ladies on the breakfast shift were gracious and welcoming one was very young and the other had long dark

the limited availability at the spa due to a staff shortage was a disappointment.

eakfast, lunch, dinner) was divine

and yoga pro to spa staff , to breakfast and dinner restaurant, to driver and valetstaff, to pool and beach staff

the pool was good and the breakfast is excellent

clean, they have not done any renovations in yrs, room service is very poor

no room service at all had to beg for towels

did not have the pool available and no kitchen, so therefore there was no option for breakfast or room service

room service was incredibly poor

ask for room service; the food is good

noise, no room service, no minibar, no house keeping unless you push, awful breakfast

room seemed clean. room service food was good. all staff were friendly.

they advertise there was room service and when i got there there was none

no room service

room service order arrived with incorrect food and drink

accessable pool too far from the main bldg

decor, the ambience, the restaurants, the bar area, the marina view, the water taxi with access to the beach boca hotel

it has much history and nicely made, plus having amazing restaurants, shops, pool area , we didn t need to leave the resort, i loved that it s a tip inclusive resort so you

difficult to get attention of server at beach club pool

the spa is amazing

for what it was, breakfast in the breakfast area was overpriced.

slow service at breakfast buffet

breakfast and location

the entire place is amazing and the spa simply fabulous!!

restaurant was perfect for breakfast, excellent choice of food & wonderful staff

room service, i had to call 3 times for 3 cups of coffee

room service was not good, the staff at the front desk was rude, they called me at 11:22 to kick me

and the food was absolutely horrible and room service never answered the phone and we had to go downstairs to actually get the food and

no room service which was not convenient for kids. furniture was uncomfortable. no microwave.

room service messed up our food order, did not deliver items, but still charged us

room service every other day.

tv remote didn t work, the wifi was locked and there was no password to get said wifi anywhere around the room, the bed was

air conditioner, fridge with freezer, microwave, tv, wifi

wifi totally sucked and cell reception was also awful with only 1 bar most of the time

room service didn t come as they were scheduled to

room service and room housekeeping

mask mandate and no room service

no room service or food/ drinks

room service prices a little too expensive; 22% service charge not a gratuity

great staff, the manager was amazing and the pool was fabulous

free breakfast was a plus with the kids

very clean no bugs great breakfast!

breakfast was excellent today

loved the most was the breakfast selections, my boys enjoyed the pool the most

the housekeeping and room service never answered their phones, but the front desk was attentive and solved problems

closed, no room service, didn t realize it was public beach access

everything, therefore, no food room service available. sometimes it is not so feasible.

club med food for room service, amazing views, clean rooms. ease of check-in and check-out.

room service is weak. few times i tried calling down for food or bell man weren t available.

room service is not avaible for the covid ok

great attention from the room service

the room service was good, yet they forgot an item and it is

room service was only available from 5pm-10pm

we ordered room service and they were extremely helpful to us and our 18 month old

room service was great best drink i have had in a long time

there is also room service but i did not use that

i was disappointed there wasn t room service

no availability of room service.

ordered room service

the hotel has a restaurant, bar, and room service

room service was fast and the food was good

room service keep asking for condition a couple of times they keep bringing shampoo instead

management asked someone in room service to send up wine and cheese to our room and they sent wine and cheese cake

room service was slow & the gift shop not very helpful.

also, there is no room service which sucked

they enter the room when asked for no room service.

we ordered room service and it arrived 50 minutes after the quoted time

guide in the room for room service or restaurant at hotel to order from

we had room service

no room service and restaurant hours can be better.

improve the room service and the system of ac and extractor from the bathroom

was dirty, not daily room service, extra charge for parking , the price was too much compare with cleaning, parking i

kids running around everywhere screaming shouting in the middle of the night

they put to many holds on your card and now i’m trying to get me and my kids money back

the food was excellent. enjoyed the gym and the private computer room. room service excellent.

no room service and no room cleaning a daily basis.

called for room service but kitchen closed.

staff always greeted us and made sure room service passed by if we had missed them by sleeping in

no room service in the hotel

also no hot tub, but the pool was perfect temperature

no mini bar or tea coffee facilities in my room

the pool, bar and restaurant are all excellent

you go during high season there might be very little pool beds and valet parking was 25 dollar per night, while the hotel is expensive already

for guests surrounded by the outdoor dining of swifty s chic restaurant and a cocktail lawn and bar and a ballroom/showroom