the room service food was very high quality

we came in 1 night late from theme parks all day and ordered room service the pi za was so good an came very fast

the activities during the day, the food, and the text messages when something was needed for room service

room service was great and location excellent, very close to disney world parks

room service was fast and the food was good

room service poor - almost invisible

room was clean but room service did not clean bathrooms during stay

room had roaches the tv was old channels kept flickering out room service only came once and was very rude to us so was a guy at front

the room service is wonderful

room service the whole time we was there the washer stopped working with my clothes in it and took

the chocolate cup is to die for which they brought as room service for us

t particularly extensive) room service breakfast for 2 was $157, & dinner in the restaurant was over $500

how they charge for room service

for a higher end hotel but extras were crazy expensive our

room service with towel changing every single day

p of coffee) didn't eat or drink-only

room service is bad

no room service every day

we checked in, we were told there was room service

the room was spacious and clean with daily room services

room service to repair broken fridge was quick, a newer working fridge was brought into the room

and room service was very slow

room had a smell to it, there was no room service, only two towels were supplied the entire time and no wash rags, earing backings were

of our cabinets where the mini fridge was broken also we tried using the phone to call room service to get more towels, since no one came in to i guess restock etc and no answer so we

customer service was slow. no room service.

nice decorated the location is great the staff was helpful and kind they give us early check in late check out this is my second stay here and i liked that they put this time security car at the

safe and secure complex with gym and nice pool

didn't like when our parking space wasn't available due to pool parties

good wifi

decor is nice for the kids (new toy story area room) food is the same every night

wdw now allows private food/drink brought by you into parks, which was not allowed when our kids were young

great for kids and a family vacation!

free airport pick up and drop off, free on site transportation, two pools, one pool bar, two laundry facilities, huge food court, retail shop, friendly staff

decor is nice for the kids

preparedness to have families enjoy their pool etc without having to go back to the room to do so

they have a couple pools, a gift shop, and a cafeteria with some good options

as a single mom with 3 kids

great for park travel and pools!

is a good value, kids resort, just enough bills and whistles to get you through until you go to the park

there would be an easier way to order room service

the only restaurant closes too early. as the dont have room service, extra hours woud be great.

i didn t like there s no room service available .

room service was prompt and friendly

room service options could have been better

stay from the suite to the pool to breakfast was awesome

i didn't have any issues checking in, breakfast was good and happy hour was a plus

all the amenities including free parking and breakfast much appreciated

the kids splash park was a great addition, it is only small but ideal if you have young children

the pool and pool area are fantastic, clean, well equipped and both adult and family friendly

no room service.

they do not have room service, which was also a bummer when my husband had to walk down to the main area during a

room service during stay seemed only to empty garbage not actually clean room

excelente for kids

additional parking charge is a blatant money grab

the room service is one day yes one day no.

room service was only every 2nd day and i had to call on day 3 o

saw room service in basketball style but when i check in at 10am they said basketball style no guests

i liked that it wasn't so big, that made me comfortable allowing my 8yr old son to go to the pool area by himself to play games and meet new friends

coffee maker in room , had to buy a free refill cup for drink bar for $20 or $30 and go to food court to get

you should state that there is no room service.

have to pay extra for room service

no room service

the room smelled musty and took a while to get room service to deliver toilet paper and coffee.

checkout is too early. no clean towels unless you pay for room service. or wash what you have.

would have been nice

i also wish there was room service available

my only disappointment was there wasn t a room service option or a spa

d more relaxing) if they had room service or an in room microwave

great pools and kids areas! everyone very friendly, good food! great access to theme parks.

the dinner room service menu could be a little better, but the breakfast is amazing

breakfast is a little expensive and takes too long as the waiting staff also have to provide room service

also would have been nice to have been able to enjoy at least room service- we hit in exactly at 11pm and there was nothing we could eat or drink

had ordered room service and unfortunately the order was missing items but they were very quick to correct and

facilities fabulous with gym and pool

- room service is every other day

room service did not come daily.

great pools for kids and easy access to the skyliner

the resort has so much to do with kids

the hotel is decorated so cute! the kids loved the pool and splash pad.

the one woman who took my room service orders on a few nights was super

room service til 11pm

should provide late night menu and late night room service

restaurant was under renovation, but room service was available

need more room service coming to room asking if anything is needed.

staff, easy check in/out, great location and view (epcot) clean comfortable good room (-)room service was lacking they emptied trash daily but didn t even fix the beds (-)room service food was mediocre at best. (-) i understand the room service crew has alot to do and they do have a checklist but noticing and checking even the (-)house keeping was horrible each day we had to request room service

the pool area was small, quiet with cabanas and a bar

the pool facilities were excellent

good new car smell in hotel pool fire pit were great

crowded and our room was not ready on time. small pool.

the food for room service was great- you got a lot of food

room service

room service food wasn t worth the cost

room service was good as well

all loved the restaurant options and late night room service

there is no room service

room service pizza was not great for the high price

of the restaurants or bars were open we could not order room service the restaurants that were open closed super early or opened only for dinner

with covid there was no room service, limited dining and grill was not open in water park to eat other then that it was

spacious, comfortable, laundry, plenty of parking, nice view.

had a hard time figuring out the phone situation to order room service and i really felt like the room service was very overpriced

love the shuttle for the parks the room service for the kids the pool the walking around and the views we love this

had room service, food was nice and hot and very enjoyable

all the amenities and the private balcony. even room service was great!

room service was done only once to the room i was staying in

i also called for room service twice on my 5 day and didn't go not even once

no overnight room service. kitchen closes at 11pm.

would like to see, a curved shower rode, and ada hight toilet, new hallway carpet, room service that actually delivers to the room

room service, no one could speak english but like 2 staff members we came across

stayed for 3 nights and the room was only cleaned once even though i called and requested room service for new sheets and

the resort felt intimate, and housed the best restaurants and pool area

it was quiet and clean. fair price for the spa tub room.

liked storm along bay and the quiet pool

the giant pool and lazy river. also, the location of this hotel can't be beat!

the location/proximity to the parks, pool, & service

lovely clean vacation rentals. pool areas are lovely

there was always chairs at the pool and it was very clean

the building we stayed in had its own pool, so it wasn t over crowded

the pool

very spacious and really nice pool areas.

the pool is also amazing

location and pool area

pool.

just our room was by the pool and ice machine so it was noisy but the staff moved us to a better

not enough activities for kids aside from the pool.

room service unless you request it

got to do better with the room service there was hair and stains all over the carpet and bathroom

no room service

my wife and i checked in, we found out that the bed sheet wasn't clean, and since there is no room service at the hotel, we asked the front desk to send us someone to change

we opt'd out of daily room service, which i hadn't done before, but it worked for us

requested early check in & room was available before noon

pool was amazing

the atmosphere the pool

the swimming pool and bar area and children's water park like pirate ship was beyond expectation

the pools were great, clean and well maintained

loved that there was 24 hour room service & my disney view was beautiful

to infinity to make sure our plans for my wife's 30th birthday were perfect hotel houskeeping and room service staff were outstanding the room and view

restaurants, room service dining, spa services.

we enjoyed your delicious room service daily served by polite staff members, we had a blast utilizing your beautiful pool

room service prices. not walking distance to disney springs.

room service but i understand because of corona virus, i needed shuttle service there was none,

you have to request room service 24 hours in advance

room service available only if stay is over 8 days, pricing is similar to any 3-4 star

how some activities were closed .. and room service took long time to give us our towels

we did also have room service come in on our first day without knocking, they said they had that on their list to

hotel is the perfect place to stay if you want gorgeous pools room service tons of dining option and close proximity to disney with a free disney shuttle

room service was prompt and delicious

the property itself was so cool. amazing room service restraunts, pool

room service after 10!!!

the valet team, bell service, room service staff and restaurant staff were all amazing and very good with them

hidden resort fees, they didn't do room service when we were gone

room service and lack of restaurants on site being open was disappointing

no room service but i understand cause of. covid

made an effort to make our stay an enjoyable one, from the front desk, to the concierge and room service

member really mattered the additional points and positive environmental approach to forgoing room service for a day the hotel itself is a testament to the hilton excellence in customer

we had room service instead

when we ordered room service the guy that delivered was super nice .

we ordered room service

is huge, so be ready to walk a lot :) also the only thing we didn t like is that breakfast for room service comes all in to-go boxes, not on plates

was excellent, staff was so accommodating and kind from front desk, to food&beverage/room service staff, to cleaning services staff, everything was top of the line

we ordered room service from kokomos bar at one of the 24 hour pools (another plus is that (-)i liked that it was comfortable the whole time. the air conditioning. room service. (+) all room service (-)room service issue (-) room service to replace dirty towels and replenish the toilet rolls was not provided (-)00 room service free for us to move after we had been in the room , after a request was (+) did not have to leave the resort to have fun room service was excellent front desk quick and (-)room service cleaned found a piece of poop on floor and i don t have babies or pets in the (-) had to call room service because items were missing (conditioner, bath towels, beach towels, garbage bags, (-) we ordered room service and waited 2 hours then called and they didn't have our order

the parking was hard to find in the evening.

is my 2 time coming in here love it always u dnt need to go anywhere u got pools , park for kids , arcade and a bar

condo, they even have a washer and dryer in the unit and they provided a couple loads worth of laundry soap to boot

my boyfriend was able to fish; we got to play mini golf

the only complaint was the breakfast potatoes weren t cooked when we ordered room service.

everyone was so nice, from the valet attendants to the room service attendants, housekeeping, maintenance, front desk staff

room service/vacuuming missed some spots as there was debris under beside table and behind the tv

desk and room service are the epitome of exceptional customer service

room service was absolutely horrible

bad stuff unfriendly workers bad house keeping slow room service late check in

resort, pool area, no neighbours, its quiet and private, private yacuzi, safety, no room service

i would ask if they can add a room service every day or at least every other day.

we arrived quite late and it was quite a challenge to order room service and drinks

staff check in room service check out basically everything was not good at all