helpful room service staff

and since the tv was constantly breaking down, we called room service twice but the result was the same

there wasn't any food available from room service

i loved their bar and pool areas

liked how the hotel offers something for adults and kids

daily room service or you choose when room and linen changed

hotel great service great food great location great staff, from front counter to kitchen and room service all 5 stars; very polite and helpful people with smiles

isn't any sign in the room to let you know what number to dial for the front desk of the hotel or room service

my husband and i were awaken by a room service at 8am

this place does room service at 9am, much earlier than what we are used to

b/c of covid, no room service unless requested, and staff responded promptly to all of our needs for resupply of the

from hearing the traffic on the freeway which was not actually disturbing, from our room with a pool view, we could hear the people talking

ni-fridge, microwave, coffeemaker, hairdryer, shampoo, conditioner, lotion, pool and jacuzzzi)

staff are very nice, also i love breakfast in the morning and the pool area its very clean

location, staff, check-in process

we ordered room service one evening just in time for sunset and that worked out well

no room service ..called several times and never received a response

there s room service as well but we didn t do that

room service was delicious and affordable.

room service could be earlier at 8:00 like coffee

beach is a bit hit and miss but the staff were so friendly and professional - the included free room service breakfast was delicious and a really lovely touch

i ordered room service twice and it was exceptional and breakfast delivered every morning was extremely tasty

i think the only reason it is not listed as 5 star is because there is not 24 hour room service

good bed. nice staff. good room service.

the phone in my room did not work, so to order room service i had to walk to the front desk

cheap and speedy room service although the menu was fairly limited

room service was great food was excellent didn't even have to leave

happy room service is back, it's close to the freeway, comfy beds, and the

ordered room service for our breakfast, both days

the smell in the hallways and no room service

to the sand very accommodating to my 5 year old sending up s mores and a tent to the room room service food was very delicious we ordered

amazing resturant staff top qualify food in restaurant top quality staff for room service etc super kind and

room service could have been available a little later into the evening/night.

service from the valet to the room service

the only down side was that we had to call room service for our coffee and robes but besides that everything was excellent

also room service fees were more than they should have

excellent food both in dining room and room service; fresh fruits and veggies

exhausted from a long day of travel from the midwest, my wrist was killing me, and it was past room service time and had to go to local grocery store t get food

room service was extremely fast and food

and also i think the room service hours could be increased

adding room service would make this place just fabulous.

breakfast was in one's room only by charge for room service

tasty breakfast sandwiches and fresh squeezed juices, speedy room service

did not change out towels or do room service and the phone was not working to call for service, it just kept going busy

room service was wonderful, there are bunches of little places to sit around the property to enjoy

loved our room service attendant and the room service breakfast is the best we've ever had in any hotel

gorgeous views and beaches, elegant rooms with comfortable beds, great restaurants, excellent room service, wonderful pool and great pool service

the chairs in the balcony were dirty when i checked in, i asked the room service to change the cushion on the chair they said they will but instead they just flipped

everyone from the valets to the room service personnel to the bar servers were so friendly and welcoming

we ordered room service which for anyone adhering to a plant-based diet is severely lacking

everything was great. i loved breakfast and the rooms.

good room, good breakfast.

the staff was friendly and helpful, the location was perfect and breakfast was a bonus.

the breakfast is good

breakfast was good simple because of pandemic ud83eudd26ud83cudffb staff where efficient &

no room service, no body wash, no working phone in the room and nothing you ask for will be provided

because i don t want her to loose her job she is terrible ud83dude1e i even didn t request room service i just asked clean towels & shampoo she gave me unfriendly stare i am not a complainer

room service but they don't have a kitchen there or anything but room service would have many

no room service to change the towels !

haven't room service for the time i stayed, i have to go to the front desk to ask for it, and i didn't have

helpful, from the valet attendants, reception, staff encountered randomly in the hallway and to room service

the menu in room service is quite poor. it could have been more varied and interesting.

restaurants & room service were highly over priced. so was the parking.

2 hours for room service one night

room service didn t call me back to take my order for an hour

the opulence, customer service (from the valet and wait staff to room service and beyond). (+) room service was fast and efficient (+)staff was rude we paid the stay in cash also left some amount for extras however when we ordered room service in middle of night they call us from resturant that you don t have credit and we are (-) no room service after 10pm

just wish the gym and the shops were open

the view is amazing the location the gym

room service was in a to- go box

we ordered room service and our cheeseburgers were amazing.

the room service delivers with our any plates which made it inconvenient to enjoy the tasty breakfast

liked the pool and rooftop restaurant was so cool. room was clean and comfortable.

clean, all procedures were followed for covid. felt safe. sat by the pool. enjoyable stay.

but the bar, waitress, and room service staff were very attentive and pleasant

room service immediate

here with friends, location was simply amazing, 24 hour room service was a surprise

i needed to exchange my meal and had great service from the restaurant and room service

pool staff was great, room service food was very good, kids club attendent very nice,

no room service or food options. when checking in no cookies or water was given.

no room service, although the signs said otherwise

weren t offering any in room service, the restaurant and pool were closed due to coronavirus but they still charged $30 per

room service but we understand the new rules with covid.

i could understand no free breakfast and no room service at all; but, parking and internet are basics

room service food from adjacent restaurant was good

when i asked for extra towels

room service due to covid), i was told

hotels breakfast and daily room service with a restaraunt and spa on site.

it has plenty of parking spaces and the landscape is exceptional

from checking in, room service, desk service, cleanliness, the beautiful view into the courtyard and free breakfast,

room service wasn t in service.

breakfast was minimal and room service can be improved

very loud party in other rooms. no room service i was there for four nights!

too bad that some of cleaning/room service staff did not speak any english and were unable to understand

to call room service and there was no answer

minutes)

there was no room service and parking was expensive

the food was amazing. we had room service and ate at the resturant, the bar was fin too!

too many room service trays in hallways that had not been picked up for 24 hours

bed was great. nice and quiet. great staff, room service, valet, check in. all good.

the room service was really good

calls) to finally get the bottle opener but the staff was very courteous and

great room service and quick

room service cleaning was not what typically is to be expected we had to ask for a double cleaning

there were no instructions on how to use the phone like what to dial out or how to get a hold of room service if there was room service or how do you even get a hold of the front desk

room service from the italian restaurant was fantastic and fast

no room service for food

no bar fridge in the room therefore we could not have a cold drink

the morning breakfast was disappointing, only fruit

was comfortable, spacious room big screen tv with smart apps pool and spa was clean and right

balconies. free wifi. free parking. yay.

bar should open earlier, we are on eastern time-3 hours ahead so wanted drinks earlier that bar

outside seating by pool and pool facilities were great

had to go to another hotel nearby in the morning, the staff was nice enough to have their airport shuttle to drop me off so i didn't have to walk or take uber

restaurant & room service were both awesome

to morning room service by eduardo

breakfast buffet was very good , we also ordered room service both were delicious

room service forgot our hollandaise sauce for eggs benedict--by the time they brought it back our

i wish it were closer to the beach, but it isn't. room service food is fair.

room service very expensive.

the alarm clock was set for 5 am and a knock on the door at 7am with a room service order for another room in error

room service staff was courteous

starbucks on site. shower was nice. room service was good. very close to john wayne airport.

i liked the place but the problem was the room service

a nice hotel but just in the short hall i was on there was always a room service tray or trays on the floor for an extended period of time- nobody was to see that

i called room service for saltine crackers and they did not have any but they had no problem providing me

one in house keeping or room service picks up the phone at all

called room service for blankets, they never were brought up

friendly staff, nice modern decor, clean, high quality room service, great central location!!!

walked to el torito for takeout since no room service

clean, friendly staff, the room service, comfortable bed and pillows

i liked the room service and all the amenities

to order room service twice

the room service staff was

the advertising says free cooked to order breakfast but no restaurants where open not even for room service

the room service agents don't reply so i had to call from my cell phone

no room service

a guest was able to order room service when i was already gone and forge my signature

we appreciated the towel and trashcan refresh, even though we missed a full room service on our first day

room service was delicious l

room service staff was kind and prepared.

room service was efficient, safe and prompt

ordered room service for breakfast and they were so fast

the cafe was open, but there was no menu inside the room or mention of room service anywhere

i brought caviar to my room for new years eve and room service brought me all of the condiments ( chopped onion, egg whites and yolks, etc (+)from the valet to the front desk, concierge to room service, the staff was exceptional. (+) it has room service and the pool and jacuzzi are open (*) eating out on the patio or having room services was delicious (*) my sons said room service was awesome (-) two out of the three room service meals i had went straight into the (+)did not like that you have no food room service late hours (+)room service breakfast was delicious and waited only 30 minutes each time (-)the room service menu could use an update!! hardly any options. (-)breakfast room service was extortionate at $80 for 2 people! and it wasn't even that great.

staff on check in free bottle of wine early check in to our 2nd booking

also, the resort has a large & well maintained pool that i enjoyed very much

new pool, not crowded. remodeled about 1 year ago.

service at the pool