too many shady areas around the pool.

the outdoor dining area and the pool area were superb

pool was a bit cold

as a suggestion, music next to the pool would be great.

pool is not heated

the pool area always has enough loungers

only downside was the other guests use of balls and missiles in the pool where i was with grandchildren

delicious food pool we visited the children play room and we met martin what a very nice man , thank you martin

clean, quiet, nice pool area

the parasols in the pool area had holes in them and were ragged

bedroom has a good size, the sea/pool view is great

despite being close to the main area of puerto del carmen and all amenities were superb from the pool to the tennis court

the pool is refreshing and the beach is right on the doorstep

the pool area and gardens were well kept and pretty and the restaurant was nice with tasty

pool area spotless

if you want a quiet option the adult only chill pool and bar is great

the fact that children and families were well looked after in their own dedicated pool area and restaurant gluten-free and lactose free food was available for

beautiful pool and lovely room awesome vibe so happy i chose it

love the no reserving beds although there was still silly people sitting around the adult pool at 7 am trying to reserve beds

room had sunloungers facing onto the pool

fantastic food, friendly staff, warm pool, beautiful beach, great entertainment. fantastic stay!

beautiful hotel - lovely friendly staff, excellent food and great pool area.

be met with indoor palm trees, a welcome drink, friendly helpful staff and a gorgeous landscaped pool area

pool area and restaurants really clean and the staff were very friendly and welcoming

the pool areas are very nice and relaxed, even when there are activities going on

pool and spa excellent

good variety so many different things to choose from view from the room was looking out on the pool and you could see the mountains from the room looked amazing at

the shower, the wide range of welcome drinks in the room, the spa, the evening programs, the pool, the jacuzzi, the breakfast, the garden

finished, comfortable beds, very clean room, excellent facilities(gym, fitness classes,amazing pool), staff were also exceptional and a special mention to ivan, joan, cesar and samuel, all

location, cleanliness, pool area, room, food and value for money.

facilities, restaurant, pool area, location all excellent

& comfortable pool immaculate spa was amazing and the nicest staff to come across big shout out to luke very nice

friendly staff. great choice of food with show cooking. clean rooms. lovely pool.

swimming pool was heated & food was exceptional

food spot on , pool spot on room spot on staff superb gym great in general cant wait get back in sept

one small suggestion some background music would be nice whilst relaxing around the pool

lovely beachfront smimming pool area

the activities around the pool & the use of the gym, also the experience of meeting lots of

i was then upgraded to a gorgeous room overlooking the pool and sea

hotel spotless, lovely pools

excellent food, pools etc

was a race every morning to the pool to get a sun lounger

everything, the room , the view , the staff , the service , pool area , place is spotless, will definitely be back next year if not sooner

it would have been amazing to have heated pool, other than that, we loved everything.

loved the location, staff, pool and entertainment!

the pool was very well looked after and we had spotless well equipped apartments

the pool bar food was amazing the club sandwich was huge

swimming pool and of course happy hour

a bit of entertainment and some pool games

pool area was lovely and plenty of sun loungers never had to leave a towel out lol

touches made a difference: sun glasses and hats in the room, a fridge with soft drinks by the pool and many others

room as everything was there, hot tub, hammocks, sun loungers, sea views, a step away from the pool or a 1 minute walk to the beach

the pool was heated open 24 hours, pool staff so friendly come around with snacks and taster cocktails

service is impeccable but very personal, real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking the sea

th a glass of cava)

shops, burger bar, restaurant, sports bar,, swimming pools, table tennis, ice hockey, pool, everything you could need and more

pool renovations

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

i forgot to bring towels for the pool and they had that for us

the big room with bathtub and the pool area and indoor garden

pool

warm pools

great swimming pool, jacuzzi, location. staff, rooms brilliant, loved it

room was spacious and spotless. lovely pool area and food was really good.

the pool was lovely and not too busy

very comfy cleaned every day, fresh towels every day, right on the beach, lovely pool ,very central

our children 2 and 6 loved the pool which was nice and warm

amazing view from our apartment and from the pool

it was my birthday while i was there and they dropped a bottle of wine to me by the pool on the day of my birthday which was a lovely touch

location, accommodation, , pool, view and security

pool are is immaculate and no nonsense about claiming sun beds at 6am

it was fine as we got to know our neighbours when i book again i ll request a room around the pool

the pool area was spotless with plenty of sunbeds available at any time

all the staff cleaners so helpful , pool is immaculate

lovely pool area with bar/coffee

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

the pool and surrounding areas are immaculate, cannot fault it at all

the pool was well kept and clean and very aesthetic

excellent location..lovely pool aera .nice and quiet and very relaxing..great breakfast

lunch at pool was not very good, hardly ate any of it but paid the bill.

suites come with breakfast a la crate or buffet included & access to a private rooftop pool

the pool area was lovely and all the lovely places around

the infinity pool overlooking the sea is absolutely breathtaking, and we spent hours just relaxing and soaking

location, style, stuff, pool, beach, food

in your face the bedroom was such a great size and the robes were so handy in the room the pool area is so beautiful and spotless , very very comfortable hotel

very good and plentiful, sun loungers , pool, reception staff very helpful, apartment really nice, beds very comfortable ,furniture lovely,

the main pool is the perfect depth for children and adults and well maintained with ample sun beds, there is

i loved the pool area and the quieter area with the comfy beds

breakfast and pool bar are brilliant too

the pool side bar provides a good selection of lunches

pool was small but perfectly adequate for family of 5

amazing to have own pool and so much space

com is misleading none of the picture relate to the bungalows which don t have a pool you need to read very carefully to ensure you get the right

breakfast pool all the staff - professional, friendly cleanliness

breakfast was great and pool cleaning was a extra special touch

staff were so helpful and the pool area was to die for

great views & amazing pool

nice pool area - sundeck one floor above pool area very quiet and relaxing.

the views from our room and the pool area

amazing pool and lounging areas, fantastic food and location is ideal

nice pool and very clean

the hotel and staff were brilliant. the room with a pool and sea view was perfect

they play a bit of background music around the pool which i love when on holiday

spotlessly clean, helpful staff, lovely pool, can't rate highly enough

menu at the pool bar wasn’t great needs to improve

apartment and property area, pool view rooms wee fabulous for gorgeous sunsets , cocktails were amazing

options were good, pool area was great

the pool and how quiet it was

pool bar closed at 6 little early i thought

lovely facilities (drinks and snack bar), pool and sunbeds, close to supermarket and bars, all staff helpful and friendly and just a 15 min

a real highlight is the beautiful garden to relax in and pool and the terrace on which breakfast is served

breakfast dinning room glazed on 3 sides with 4th side open to the small pool and garden area and sea views

view of the sea from the garden, pool and loungers make it a peaceful place to chill

local furniture and all the necessary amenities, a lovely outside breakfast and lounging area, a pool to cool down on hot days

the location is really silent and you can relax 100% on the pool and a perfect view of the town is all around

beds, villa had everything we needed & kids loved the pool

apartment/villa right beside the pool, easy parking outside and couldn’t really ask for anymore

the villa and pool area was spotless .tony the owner was very helpful.

apartment, in a quiet location, pool right on the doorstep as well

clean, beautiful, comfortable, in front of the pool

pool was freezing cold so we had to go and use the spa facilities instead which was a lot warmer

of swimming pools, very clean and recently upgraded

i also feel the spa pools should be free for guests every day

of breakfast, very big hotel, terrace area of our room was lovely and big overlooking the pool

impeccably clean and covid compliant - and the pool and gardens are wonderful

the garden and pool are is lovely and very relaxing

at the hotel could be improved as there was very little choice if you wanted to stay by the pool and have something to

the cacti and palm garden are a delight the pool is lovely

a little difficult to locate sunbed cushions and pool towels but i m being really picky

garden and pool areas were attractive and immaculate

pool was open 24/7 so was even able to have a dip past midnight if need be

have been told prior to arriving which meant we were unable to be near her when we were at the pool

everything - amazing room, amazing pool , amazing staff

beautiful windows with views of the pool

throughout the hotel and by the pool is super strong

really enjoyed the preferred club pool

the waves at night - the choice of fruit and bread/viennoiseries at breakfast - the big inviting pool

the food was excellent, the swimming pools are very good.

you wish for on a luxury holiday at the resort: beautiful outdoor pools, great spa facilities, wonderful restaurants and superb staff

lots of different pools, well furnished rooms and great food

everything was in walking distance, spotless hotel and roof top pool was fab

the only thing was that the pool was a little small.

pool was clean with an excellent outlook

loved the pool bar and the pool

lovely rooftop pool and sunbathing area

very clean, good wifi, nice owner

property is in a lovely quiet area with a gorgeous shared pool and surround

our host was kind enough to loan us some yoga mats so we were able to do a poolside yoga session each morning under the morning sun while listening to the birds chirping

the garden with plants and pool with view on the mountains are amazing

beautiful casita and pool and raquel was very accommodating at anything we needed

beautiful courtyard and great access to the pool

property, great facilities including hot tub and swimming pool, fantastic breakfast, and set in a very charming town near lots of natural beauty

too cold to use the pool but it looked very inviting and a lovely terrace with hot tub with spectacular views

pool. view from hot tub balcony especially in the evening. local walks.

rrazza, swimming pool, gardens) are super cute and typical

it was perfect with a heated pool, new it, good furniture and brilliant kitchen

receptionist people, room, restaurant and pool bar food, services, location

water in the pool a few degrees warmer, entry to the fitness center possible for children from 12 years of age

hotel with delicious food, big area, several pools and a lot of sport activities, including the olympic

price level nice pool area nice room good food

wish there were a bigger toddler pool with gradual entrance area as our little one was not ready to get into the water straight

teguise is windy, but the breeze helped staying at the pool side all day bearable

royal package allowed us access to the goa oasis pool and bar which was 100% worth it

heated pool was great as were the cocktails in the all inclusive +

we had a lovely view of the pool and entire resort from our room

the heated swimming pool some days was not really

i would welcome more warm swimming pool :)

that the children's pool was so cold that it discouraged them from going in.

the swimming pool area was also lovely and was well maintained

having to pay 7 for 2 x swim caps for the indoor pool use.

a lovely pool area and great breakfast

rooms were clean and tidy bright and all facing the pool/sea

the sea water swimming pool is heated which was good at this time of the year

heated 29c outdoor pool

cleanliness of hotel and pool area, and restaurant service

being provided with a kettle there was no coffee or milk you could get decaf sachet at the pool bar, but no milk

pool area very clean and comfortable

the pools are lovely with plenty of sun beds for shade or sun bathing

location was perfect, the breakfasts amazing, the staff are brilliant, pool temp fine, the facilities in general were fantastic

just missing some polish around the pool side service.

also the staff cleaning around the pool in the evening and reorganizing the pool area did an excellent job

in, great spacious clean room with a great view of the beach and sea, great powerful shower, pool area was nice and clean with plenty of sun loungers, we were self catering and this hotel is

a friendly place, great facilities, just by the beach, lovely pool, superb breakfast, nice entertainment and super friendly and helpful staff

were clean, spacious, beds were comfy, our room was on the ground floor so straight out to the pool can't complain

lovely pool and room was clean staff were great

the food was great, the drinks not so good, pool excellent

pool area quiet andy clean

asked for pool view room beautiful

the pool area is amazing

suite), friendly and attentive reception staff - karina in particular - constant upkeep of pool and garden areas - appartment cleaned and towels chaged - as per the information details

pool area was exceptionally clean

hotel , great room , lovely pool areas

loved the bungalow plenty of space,pool was lovely pirate ship with slides was great fun for kids entertainment at night was great

pool and sea view , clean comfortable well equipped apartment with a secluded balcony that got all

all staff were brilliant and so helpful rooms lovely food was very good great variety pool area was fantastic and warm pool lovely

do with more bathrooms in hotel and pool bar our bungalow also could do with extra

food was excellent. beds comfortable. clean. pool area beautiful.

myself and my 5yr old daughter loved the fact that the salt water pool was heated.

the pools were big enough for me to swim my kilometre in the morning, and the pool loungers were great

huge rooms, great pool, dinner and breakfast buffets were amazing

animation in the evening, nice big swimming pool, cleans rooms, very nice customer service

chilled accommodation perfect for what i was looking for, reasonable priced drinks in both the pool bar and evening bar

loved the apartments set up around the different pools

the outside 25m swimming pool was fantastic

25m heated swimming pool is superb

the facilities in the hotel were fantastic - we were in plaza verde with a 25m training pool

pool closing times, i think they could be later given its high season

pool hours a bit restrictive given the heat during the day.

pool was not heated (fresh in temperature but fine after a few lengths) access to our unit was not

pool area lovely and plenty of sun beds

there is a lack of refreshments at the pool which is unbelievable

we loved the pool area and it was a novelty to have a self-service bar for the all inclusive guests

it was close to a big, unheated swimming pool

pool, bungalow, restaurant

staff, location, views, breakfast, pool, small bar, quiet, rooms, and facilities

not too busy plenty of space by the cool pool near the papagayo

would love to see some games in the adults only pool area during the day for a bit of

food was superb, everything you needed was on site, the gym and adult pool only 1 minute from 6444, i must say it is a top class hotel and i would highly recommend it to

you could hear vibrations from the air conditioning system and from the pool conditioning systems

there was adult only areas for everything dining, swimming pool etc

spotlessly clean everywhere; pool staff, bar staff, dining room area and grounds all spotless and well cared for

lovely pool area with plenty of sunbeds

day which can be enjoyed in the lovely surroundings of the dining area which looks out a the pool

pool area immaculate and really attractive

pool bar closing at 17.00 hrs lack of music around pool while sunbathing

pictures don’t even do the justice, pool area looks amazing day and night and rooms are very spacious

no hot tub by the pool.

i like the fact that you have two different types of pools, yes you have seagulls but they soon disappear when you swim in this pool

the fact that it was new, its location and its stunning swimming pool.

the outside pool is big and heated

i had the swim up room and was impressed by the way that the pool was cleaned every morning

derstand it ll take time for plants and trees to grow

adults only area with its bar and infinity pool is amazing

pecially loved the spa and outside infinity pool), and the food was incredible

the heated pool for royal level was great

pool bar in royal level missing options of snacks like olives, cheeses,chips

our room, the facilities, pool was great and not at all crowded

i liked the pool and staff.

had a lovely pool view from both my balcony’s

breakfast was great, pool area very nuice, evening entertainment was very good

the 2 swimming pools were both lovely, there were activities around the main pool which was fun if you wanted to

the facilities were excellent with a welcoming lobby, spacious restaurant/dining area and great pool areas

therefore it was very difficult to find a couple of sun beds in the relax zone pool area immediately after breakfast as people had reserved them with towels but were not using

the hotel's amenities, including the pool and fitness center, were top-notch and well-maintained

the pool area is nice and quiet

the staff were friendly, breakfast was great and the pool areas were very clean and tidy, i liked the split of relax zone and family zone although we

well equipped for self catering spotless clean with great pool areas pool bar staff were all

swimming pool was great

closing swimming pool, the mini market on property

hotel is really nice :) the apartments are big comfortable , with terrace and great view to the pool

good pool area but we are sea swimmers - there if you want it

imming pool, restaurant, room) was really good

facilities

the infinity pool with the swim up bar the fresh pool towel every day the staff were very polite, helpful, and

would definitely recommend the preferred club upgrade, nicer small private pool areas and the snack room is brilliant

breakfast was lovely and nice to have fruit skewers around the pool

no music at the pool, very quiet and better variety of music at the evening bar would be better.

location of our room in relation to the rest of the rooms and the pool was excellent

staff, very clean apartment with pool views

we loved the pool side environment, no excessive loud music, or in your face entertainment

great staff, excellent amenities, peaceful vibe around the pool

the japanese restaurant is excellent. staff very attentive. pool excellent. beach beautiful

too many sun beds close together around the pool.

pool area was fab and never congested

sunbeds crowded at pool areas

pool areas were spotless and loved what i believe is a salt water pool

a better pool bar is needed rather than the cafe and enclosed pool bar

hotel and staff beautiful kept pool area and grounds food very good great variety both breakfast and dinner would definitely

the swimming pool was a bit cold and sometimes reception should have more staff.

staff were very friendly, the room was lovely and the pool side was always immaculate

the location cleanliness staff friendly pool area

facilities were perfect the steam room and spa pool were great and as for the 50 minute massage, wonderful

very good breakfast, helpful reception, premier suits have private pool with bar

great hotel,, fantastic staff, great breakfast, good adults only swimming pool.

adults only pool very small and cramped so we ended up using the larger main pool during our stay

beautiful rooms and hotel. pool and grounds were fantastic and food very good

kids club kids pool play area kids

big pool

the heated pool in the spa is not really good heated. ud83dude04

beautiful pool

room and pool were beautiful

liked everything, good location, nice and quiet, super pool and brilliant weather

excellent kitchen facilities- everything you needed

great pool facilities for kids

pool's were a little cold

spacious room, beautiful views , large selection of pools, adults can enjoy some time away from kids as kiddy pool is separated form rwst of the pools

clean well appointed spacious room with balcony with great views over pool and sea

we stayed star prestige in 3208 and had a wonderful view of the pool and the coast just behind

we had a lovely view of pool and the sea

great location for a stroll by the sea, plenty of sunbeds by the pool

friendly staff, nice location, quiet neighboarhood, nice walkingpath around hotel, big pool, delicious various breakfast and dinner buffet

they performed child friendly day time shows (like the pirate show at the pool - it was brilliant)there are a lot of day/night activities for adults too

main pool was closed during our stay but to be fair we wouldn't go in and another two pools were

brilliant, staff friendly and helpful, swimming pool area outstanding, rooms have amazing views of the

room was very nice and clean but not too big it has a nice small pool in front of the beach nice restaurants around easy to walk

fantastic location , loved the views from the rooftop pool

after unpacking we made our way up onto the roof terrace where we found to our pleasure the pool was heated and it was very quiet and peaceful

not a big fan of holiday complexes so this was a perfect size for me and the roof terrace with pool was fantastic

pools very good as well and the spa was

would definitely choose sea or pool view next time

garden with outdoor pool looks amazing

from all staff right down to meals etc the only thing was when you went into the heated swimming pool the hand rail was very slippery and you had to

quiet by the pool during the day

food was excellent and we loved our junior suite with pool view

every day i wake up at 7:30am because first day a was on pool at 9:30am and all bed was reserved

safe place for little ones, excellent kids club, playground and kids pool

my only grip was that the swim up pool was closed although there was lots of people there.

if you wish to stay at the hotel during the day there are different pool activities, yoga, etc

it was nice that the drinks were served to your table as well as the pool

pool bar is very good

very good breakfast and diner choice; good location, nice view towards to the pool and sea

pool side was beautiful, great picturesque location, handy gate from the hotel to the beach

the pool was excellent and we all enjoyed the variety of the buffet

two pools (one with heated pool) (+) pool is fab (+) the pool temperature is both good (+)was large and comfy all the bar staff worked hard, the pool bar menu was good quality and fairly priced and was good to have waiter service around the (+)fantastic and the pool was lovely (+)pool leisure classes spa staff fab food (+)is immaculate; pool area superb; restaurant excellent with great food choices and attentive staff (+) pool so quiet and relaxing plenty of sunbeds (+)congratulations to hsk, f&b, guest experience, front office and pool staff (-)no pool bar

room was a suite and was very spacious, settee used as a bed sette and very comfy, mini bar included along with a jacuzzi on the

bar/ restaurant only opened from 10am until 4pm so if you want s drink or food you have to get room service or go out, or wait until the restaurant opened or the bar

staff were always smiling and eager to help, very clean, nice location for the beach, breakfast was well organised and very much of a choice

also the breakfast arrangement and choice was outstanding

all meals were good.. near to the amenities although it was nice to relax by the pool.

only one thing. there isn't enough sunbeds around the pool for everyone

singer at best very poor karaoke singer disappointed that in premium drinks no smirnoff vodka at pool bar or red label whisky and in main bar no red label whisky also we loved the hotel and we

the room was large clean pool view . food lovely

sun beds too close together by the pool

fabulous location, great clean pool area, nice area, secure, friendly, comfy bed.

it is nice with the balcony and the pool

the pool area was nice and hotel stones throw from bars and restaurants but room nice and quiet at

the pool area was clean and well maintained, quiet as the hotel is adults only

of time on your balcony and like some serenity i would recommend getting a room which faces the pool area

no music at pool

relaxing environment, with beautiful bedrooms and views of the pool and town

had an exceptional room, connected directly to the pool

we loved the view from the infinity pool

good entertainment at the pool and night bar every day/evening

infinity pool could have been heated and the steps in the pool are very hard to see, maybe to mark the edge

roof terrace and pool despite it being very cold water.

not keen on the salt water pool but that is a personal choice

room was nice and spacious and overlooked the pool which was great for us

pool area and restaurant was excellent and the entertainment at night was of a very high standard

pool was great

location. pool. rooms. staff. restruant.

they loved the pool and food , the best coffee, and the very fresh coffee beans they were using

location of the hotel in general was great but also loved our room as it was right by the pool

to change the swimming pool towells we need to go to the main building

excellent location on the beach, unlimited food and drinks during the whole day, nice heated pool and lots of sunbeds around, free pool towels, good entertainment, comfy bed

free towels are provided on a daily basis for use around the pool or beach

well-located, walk to downtown and the dunes, pristine spaces and poolside energy.

were spacious, bed was very comfortable, pool area was lovely and great selection for

heated pool and unbelievable breakfast

pool area was great (very easy access, if you can’t do stairs)

every thing the staff especially the hotel the location the pool the entertainment

would have liked tables and chair by the pool instead of just beds

particular the fact that we were located wxactly as requested with a balcony opening out to the pool

we had room 212 which was the perfect room for access to the pool

pool bar - access up slippy steps

staff. pool. room. everything.

the rooms are located around the pool and all a good size with modern facilities

facilities: bar, pool, room, gardens etc all beautiful

the hotel itself is amazing, good pool, amazing bedroom

renovated and new, the swimming pool is great

room was lovely the pool area clean an comfortable all the staff were friendly an happy to