options were good, pool area was great

the outside lighting around the pool and complex was very tasteful

pool bar closed at 6 little early i thought

value for money clean with all mod cons beautiful pool staff friendly loved the location easy walk to harbour in old town and to puerto calero

pool wasn’t heated but it wasn’t too much of a problem

good pool area spacious rooms with fridge an kettle daily maid visits

the pool bar man john could do with cheering up

there’s always beds free by the pool

fantastic pool we were in the hotel across the road with was great seen to be all adults

spotlessly clean, helpful staff, lovely pool, can't rate highly enough

nice pool area - sundeck one floor above pool area very quiet and relaxing.

the views from our room and the pool area

loved the breakfast , it was so high quality and great variety , pool lovey and fab staff

the pool was very cold although it is supposed to be a heated pool.

great views & amazing pool

amazing to have own pool and so much space

pool was small but perfectly adequate for family of 5

beautiful villa perfect swimming pool

breakfast was great and pool cleaning was a extra special touch

we loved the outdoor heated pool

very good and plentiful, sun loungers , pool, reception staff very helpful, apartment really nice, beds very comfortable ,furniture lovely,

breakfast and pool bar are brilliant too

the pool side bar provides a good selection of lunches

breakfast very good, pool excellent.

pool could be a bit deeper and bigger but we had teenagers so for small kids it would be ideal

good bed, great shower and heated pool

local furniture and all the necessary amenities, a lovely outside breakfast and lounging area, a pool to cool down on hot days

-we did not have time to enjoy the little pool and garden, so we will definitely have to come

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

view of the sea from the garden, pool and loungers make it a peaceful place to chill

€10 optional deposit if you want pool towels

of swimming pools, very clean and recently upgraded

if you are planning on relaxing in the gardens or by the pool, i would advise that

impeccably clean and covid compliant - and the pool and gardens are wonderful

i also feel the spa pools should be free for guests every day

location, style, stuff, pool, beach, food

amazing facilities, plenty of sunbeds and the pool/ jacuzzis were perfect

the pool area was also fabulous, with lots of space making it very easy to socially distance

hard to fault - maybe more room around beds at the pool, it was maybe a little bit cramped.

the hotel should remove those towels as it made it more difficult for other guests to enjoy the pool

clean, beautiful, comfortable, in front of the pool

apartment/villa right beside the pool, easy parking outside and couldn’t really ask for anymore

beds, villa had everything we needed & kids loved the pool

quiet place, right for relax. nice swimming pool. comfy bed. landlord was helpful. clean.

apartment, in a quiet location, pool right on the doorstep as well

the pool was well kept and clean and very aesthetic

lunch at pool was not very good, hardly ate any of it but paid the bill.

loved that i could walk out back patio door to the pool, bar and restaurant

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

swam in the sea every day it was so easy to access from the pool area

have been told prior to arriving which meant we were unable to be near her when we were at the pool

the view from our room was exceptional, gorgeous pool then followed by the sea and the marina

everything - amazing room, amazing pool , amazing staff

sun beds outside every room and plenty around the pool

the pool was gorgeous

beautifull view to the ocean and the pool

the pool area was busy but managed to find loungers whenever we needed one at various times of the day,

beautiful rooms which most would have fantastic pool & sea views, well designed tiered pools & landscaped areas to relax & enjoy the views

the waves at night - the choice of fruit and bread/viennoiseries at breakfast - the big inviting pool

lots of different pools, well furnished rooms and great food

pool area and bar were spotlessly clean as were the apartments

all the staff cleaners so helpful , pool is immaculate

perfect view of the pool and sea from the balcony

the rooms were spotless and the pool area was gorgeous even down to the sun beds

a very modern beautiful apartment with lovely warm swimming pool. close to everything

warm pools

we had a junior suite overlooking the pool just perfect

pool

the pool was so nice and warm, it was a pleasure to get into and my daughter loved it

cold juice on arrival was appreciated room was spacious lovely pool and plenty deckchairs

amazing view from our apartment and from the pool

our children 2 and 6 loved the pool which was nice and warm

location, accommodation, , pool, view and security

kids coming in from cafe la ola to use pool

maintained property with great pool area and sunbeds

the pool was very well looked after and we had spotless well equipped apartments

pool was clean and so was pool area

the pool was fantastic

pool area was lovely and plenty of sun loungers never had to leave a towel out lol

swimming pool and of course happy hour

the heated pool was great and the views fantastic

the pool was heated open 24 hours, pool staff so friendly come around with snacks and taster cocktails

for breakfast choice of rose or white, plus at lunchtime and late afternoon they came around the pool area and to your patio if you were on the first floor with drinks and canapes

service is impeccable but very personal, real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking the sea

in all different aspects excellent service from staff everywhere in the hotel restaurant, pool, room, location etc all 10/10 looking forward visiting this beautiful hotel soon

i was then upgraded to a gorgeous room overlooking the pool and sea

lovely beachfront smimming pool area

hotel spotless, lovely pools

the activities around the pool & the use of the gym, also the experience of meeting lots of

one small suggestion some background music would be nice whilst relaxing around the pool

the pool area was spacious and again everything spotless and the surrounding gardens well maintained

food spot on , pool spot on room spot on staff superb gym great in general cant wait get back in sept

staff were friendly and engaging location is brilliant, food was excellent pool was the right temperature loved loved loved

friendly staff. great choice of food with show cooking. clean rooms. lovely pool.

the pool was clean and an excellent size to either swim or play with the children

the rooms were cleaned spotless every day and so was the pool and its area

but you can get free water at pool bar from tap when at pool

bedroom has a good size, the sea/pool view is great

great location, we got a room near the pool no climbing steps

despite being close to the main area of puerto del carmen and all amenities were superb from the pool to the tennis court

location, cleanliness of rooms, gardens, pool areas

only downside was the other guests use of balls and missiles in the pool where i was with grandchildren

it has its own pool, food bar and lovely gardens

the pool area always has enough loungers

heated pool wouldn t be the warmest, but think this might be a common issue

very clean, good wifi, nice owner

loved our location of the room, looking out onto pool area and just walk out to it

pool was a bit cold

as a suggestion, music next to the pool would be great.

pool is not heated

the outdoor dining area and the pool area were superb

the fact that children and families were well looked after in their own dedicated pool area and restaurant gluten-free and lactose free food was available for

love the no reserving beds although there was still silly people sitting around the adult pool at 7 am trying to reserve beds

room had sunloungers facing onto the pool

the pool was warm

large grounds with four pools

beautiful hotel - lovely friendly staff, excellent food and great pool area.

fantastic food, friendly staff, warm pool, beautiful beach, great entertainment. fantastic stay!

excellent amenities, food, pool and staff

the pool areas are very nice and relaxed, even when there are activities going on

from the cold pool water and the dimly-lit pathway to our room, i could not think of anything else contrary to

the welcome, checkin, location, room, amenities , facilities, staff, food, pool, entertainment

they left the restaurants, bars, and pool open when other hotels shut their facilities down entirely

didn't use pool, spa or other restaurants but they all looked very good (went out exploring every day)

good variety so many different things to choose from view from the room was looking out on the pool and you could see the mountains from the room looked amazing at

pool area was very nice with loads of loungers

the pools were cold, but it was february

and went out to eat, but for the money it was really good value the room was lovely and the pool was nice and there’s a gym too

excellent food, pools etc

liked everything about this hotel, such as proximity to the beech, that there were 4 pools of different depths to suit all levels of swimming ability

pool area kept lovely and clean

the garden with plants and pool with view on the mountains are amazing

beautiful casita and pool and raquel was very accommodating at anything we needed

pool area was

property is in a lovely quiet area with a gorgeous shared pool and surround

our host was kind enough to loan us some yoga mats so we were able to do a poolside yoga session each morning under the morning sun while listening to the birds chirping

the location loved the plane spotting great entairnment around the pool area something for everybody entairnment by night excellent some night out of 9 nights i would

heated outdoor swimming pool

pool renovations

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

no wheelchair toilets by the pool area

also, the swimming pool was a nice surprise

rrazza, swimming pool, gardens) are super cute and typical

a lot of places to hang out: garden with sofas, swimming pool, jacuzzi on the roof top, a very good restaurant

too cold to use the pool but it looked very inviting and a lovely terrace with hot tub with spectacular views

it was perfect with a heated pool, new it, good furniture and brilliant kitchen

we much appreciated our private hot tub and the delightful heated swimming pool

the garden and pool are is lovely and very relaxing

pool excellent

garden and pool areas were attractive and immaculate

beautiful garden and pool area and high standard of maintenance

pool was not heated (fresh in temperature but fine after a few lengths) access to our unit was not

loved our apartment: spacious, clean, large sunny balcony (in the morning) and a view over the pool

property is amazing and the swimming pool just make everything better

there is a lack of refreshments at the pool which is unbelievable

pool hours a bit restrictive given the heat during the day.

staff, location, views, breakfast, pool, small bar, quiet, rooms, and facilities

pool was very cold.

well designed pool area

we loved the pool area and it was a novelty to have a self-service bar for the all inclusive guests

looked a bit tired in places

you could hear vibrations from the air conditioning system and from the pool conditioning systems

there was adult only areas for everything dining, swimming pool etc

our daughter loved the kid pool

spotlessly clean everywhere; pool staff, bar staff, dining room area and grounds all spotless and well cared for

very friendly and helpful staff everywhere from the swimming pool bar to restaurant to front desk

pool was clean with an excellent outlook

roof top pool beautiful

pool

loved the pool bar and the pool

pool has a good dimension for this period but i think that could be a little small for the high

pictures don’t even do the justice, pool area looks amazing day and night and rooms are very spacious

pool area immaculate and really attractive

the pool is huge and the room was very spacious too

pool bar closing at 17.00 hrs lack of music around pool while sunbathing

new towels every day or so, nice pool, air conditioning, great beds

the pool was amazing heated and it was an infinity pool

i had the swim up room and was impressed by the way that the pool was cleaned every morning

music is a little loud around the fresh water pool to warn off the seagulls

the fact that it was new, its location and its stunning swimming pool.

the pool area has a number of pools to choose from

adults only area with its bar and infinity pool is amazing

pool bar in royal level missing options of snacks like olives, cheeses,chips

the heated pool for royal level was great

location . the pool and the quietness is around the pool .

adult only level , quiet and relaxing deck and pool

breakfast was great, pool area very nuice, evening entertainment was very good

the zen pool bar was rarely open

the 2 swimming pools were both lovely, there were activities around the main pool which was fun if you wanted to

far too high whether it was the play leaders around the pool or from the disco or karaoke on the first floor

i liked the pool and staff.

pool towel hire, decent hairdryer in the bathroom

my room was lovely and the private pool was clean and well maintained

the pool area is nice and quiet

hotel and all facilities were excellent from the swimming pool areas to the lobby bar, the spa and the gym

staff were fabulous, grounds immaculate, plenty of sun beds & lovely heated pool…

swimming pool was great

well equipped for self catering spotless clean with great pool areas pool bar staff were all

kind and helpful staff, the pool was clean and spacious

also first pool was heated

food was good. close to the beach and nice pools with pool bar.

would definitely recommend the preferred club upgrade, nicer small private pool areas and the snack room is brilliant

imming pool, restaurant, room) was really good

the infinity pool with the swim up bar the fresh pool towel every day the staff were very polite, helpful, and

impressive hotel good location excellent pool facilities excellent facilities for teens preferred club was very much a highlight of our

light snacks from the pool bars would be welcome

location of our room in relation to the rest of the rooms and the pool was excellent

the pool area is lovely, loungers are managed well but the water was cold

we loved the pool side environment, no excessive loud music, or in your face entertainment

we also enjoyed the pool, the bar at the pool and entertainments

great staff, excellent amenities, peaceful vibe around the pool

sunbeds crowded at pool areas

the pool is perfect, we used the heated pool with plenty of sunbeds

the japanese restaurant is excellent. staff very attentive. pool excellent. beach beautiful

kids have their own pool, play area so we spent our time at the beautiful, sea water, lower pool and it was lovely and

pool areas were spotless and loved what i believe is a salt water pool

pool area was lovely but the only down side was the pool was freezing therefore we could not use it

my granddaughter absolutely loved the swimming pool and pirate ship slide

would of been lovely to have had an outdoor heated pool

pool area and bar, ideal location close to beach and town

the location cleanliness staff friendly pool area

food, lovely suites, very hard working staff, great drinks, beautiful pool area, kids club looked great

facilities were perfect the steam room and spa pool were great and as for the 50 minute massage, wonderful

sunbathing area around adults only pool is somewhat limited

beautiful rooms and hotel. pool and grounds were fantastic and food very good

very good breakfast, helpful reception, premier suits have private pool with bar

the heated pool in the spa is not really good heated. ud83dude04

beautiful pool

facilities, adult only pool & resturant was a real bonus, easy to get around

room and pool were beautiful

pool etc looked great but we never used it

liked everything, good location, nice and quiet, super pool and brilliant weather

excellent kitchen facilities- everything you needed

the pool side was amazing, with constant food being served to us

clean well appointed spacious room with balcony with great views over pool and sea

spacious room, beautiful views , large selection of pools, adults can enjoy some time away from kids as kiddy pool is separated form rwst of the pools

in the restaurant also staff very friendly/funny/helpful especially at the star prestige pool

pool's were a little cold

great location for a stroll by the sea, plenty of sunbeds by the pool

friendly staff, nice location, quiet neighboarhood, nice walkingpath around hotel, big pool, delicious various breakfast and dinner buffet

we had a lovely view of pool and the sea

was amazing from the food to the pools to the atmosphere

they performed child friendly day time shows (like the pirate show at the pool - it was brilliant)there are a lot of day/night activities for adults too

water in the pool a few degrees warmer, entry to the fitness center possible for children from 12 years of age

wish there were a bigger toddler pool with gradual entrance area as our little one was not ready to get into the water straight

friendly staff, large swimming pool, good food

receptionist people, room, restaurant and pool bar food, services, location

are lots of facilities to use and plenty of space around the pool

we had our own private pool and dining areas as part of royal guests

heated pool was great as were the cocktails in the all inclusive +

the heated swimming pool some days was not really

the gardens and pool areas were superb

royal level pool area excellent staff, always attentive and

for active holiday, amazing facilities; well equipped gym, 25m indoor heated pool, spa, tennis

that the children's pool was so cold that it discouraged them from going in.

the swimming pool area was also lovely and was well maintained

i would welcome more warm swimming pool :)

having to pay 7 for 2 x swim caps for the indoor pool use.

cleanliness of hotel and pool area, and restaurant service

the sea water swimming pool is heated which was good at this time of the year

love the spacious atrium, pool, beach and location to airport, shops and restaurants.

pool area and view

rooms were clean and tidy bright and all facing the pool/sea

pool, facilities and staff

pool area very clean and comfortable

just missing some polish around the pool side service.

breakfast food choice was amazing, the cleanliness, the location, the polite staff, size of pool, comfort of the room, large bed, whirlpool bath on balcony, view, quietness, facilities on

the pools are lovely with plenty of sun beds for shade or sun bathing

everything great location fab staff fab room and pool no subbed wars

the staff reception, restaurants, housekeeping , bars and pool staff made it more enjoyable , never a ud83dude1e always a ud83dude00

a friendly place, great facilities, just by the beach, lovely pool, superb breakfast, nice entertainment and super friendly and helpful staff

pool area, to many people putting towels out not fair

lovely pool and room was clean staff were great

asked for pool view room beautiful

the pool area is amazing

pool area is very relaxed with plenty of space

staff were very friendly & efficient, pool facilities excellent

the pool was a lovely clean fresh environment, everyone respecting each other’s privacy

the heated outdoor pool is one of the best heatwise that i have ever come across ,especially in january

loved the service pool food etc

all staff were brilliant and so helpful rooms lovely food was very good great variety pool area was fantastic and warm pool lovely

pool although heated could do with being a little bit warmer

choice of food on offer it is delicious bedrooms are very big and airer and spotless clean the pool area has plenty of sunbeds it is kept meticulous clean by edwardo the staff are the

place to stay air conditioning is great food is fabulous the pool is huge 3 euro into town in a taxi cleaner came in every day proper old school type hotel

pool side snacks and snacks during the nighttime entertainment would have taken the whole thing up

nice pool view, good buffet, parking and lounge.

huge rooms, great pool, dinner and breakfast buffets were amazing

pools were immaculate and serene

the outside 25m swimming pool was fantastic

excellent 25m swimming pool for proper swimming

25m heated swimming pool is superb

loved the apartments set up around the different pools

the facilities in the hotel were fantastic - we were in plaza verde with a 25m training pool

brilliant, staff friendly and helpful, swimming pool area outstanding, rooms have amazing views of the

room was very nice and clean but not too big it has a nice small pool in front of the beach nice restaurants around easy to walk

fantastic location , loved the views from the rooftop pool

after unpacking we made our way up onto the roof terrace where we found to our pleasure the pool was heated and it was very quiet and peaceful

not a big fan of holiday complexes so this was a perfect size for me and the roof terrace with pool was fantastic

pools very good as well and the spa was

would definitely choose sea or pool view next time

garden with outdoor pool looks amazing

from all staff right down to meals etc the only thing was when you went into the heated swimming pool the hand rail was very slippery and you had to

quiet by the pool during the day

food was excellent and we loved our junior suite with pool view

every day i wake up at 7:30am because first day a was on pool at 9:30am and all bed was reserved

safe place for little ones, excellent kids club, playground and kids pool

my only grip was that the swim up pool was closed although there was lots of people there.

if you wish to stay at the hotel during the day there are different pool activities, yoga, etc

two pools (one with heated pool) (+) pool is fab (+) the pool temperature is both good (+)was large and comfy all the bar staff worked hard, the pool bar menu was good quality and fairly priced and was good to have waiter service around the (+)fantastic and the pool was lovely (+)pool leisure classes spa staff fab food (+)is immaculate; pool area superb; restaurant excellent with great food choices and attentive staff (+) pool so quiet and relaxing plenty of sunbeds (+)congratulations to hsk, f&b, guest experience, front office and pool staff (-)no pool bar

also used the gym which you have to book in advance but that wasn t an issue

breakfast fantastic and the pool was lovely

no room slippers, gym cood be bigger, i couldn't connect tv to my phone

on site gym

pool is small but makes sense for the space

no music at pool

relaxing environment, with beautiful bedrooms and views of the pool and town

of time on your balcony and like some serenity i would recommend getting a room which faces the pool area

the pool area was nice and hotel stones throw from bars and restaurants but room nice and quiet at

fabulous location, great clean pool area, nice area, secure, friendly, comfy bed.

it is nice with the balcony and the pool

all meals were good.. near to the amenities although it was nice to relax by the pool.

the room was large clean pool view . food lovely

clean very big rooms nice pool

needs a little renovation around the pool area

singer at best very poor karaoke singer disappointed that in premium drinks no smirnoff vodka at pool bar or red label whisky and in main bar no red label whisky also we loved the hotel and we

hotel, wonderful food and fantastic beach and swimming pool

loved the stunning beach views, excellent buffets, pool side snack bar with great menu for lunch, friendly and professional hard working staff, heated

it was nice that the drinks were served to your table as well as the pool

pool bar is very good

the pool was excellent and we all enjoyed the variety of the buffet

location was excellent. hotel and staff super. lovely pool area.

pool bar staff were lovely

location. pool. rooms. staff. restruant.

loved everything about this hotel food was excellent plenty variety pool areas great everywhere spotless friendly staff couldn't do enough for you good night

great staff especially bar ban at pool

infinity pool could have been heated and the steps in the pool are very hard to see, maybe to mark the edge

thing missing would be a heated pool for the autumn-winter season, otherwise it was perfect

pool was a little bit too cold so it was hard to swim

we loved rooftop pool and sunbeds there

good entertainment at the pool and night bar every day/evening

our stay the bar at the pool was closed

i saw someone fall over on step down to pool area and another with large bruises from where she had

we had room 212 which was the perfect room for access to the pool

the hotel itself has a heated pool and is clean and family friendly

pool bar - access up slippy steps

beautiful pool area and lovely rooms with great size balconies staff very friendly

heated pool and unbelievable breakfast

pool area was great (very easy access, if you can’t do stairs)

were spacious, bed was very comfortable, pool area was lovely and great selection for

the large pool was also heated, wouldn’t be an issue in the summer but felt it in the winter

facilities: bar, pool, room, gardens etc all beautiful

the rooms are located around the pool and all a good size with modern facilities

room was lovely the pool area clean an comfortable all the staff were friendly an happy to

great pool, ample sunbeds and 4 post chill out beds

renovated and new, the swimming pool is great

the pool is not heated as stated.

location of the hotel in general was great but also loved our room as it was right by the pool

they loved the pool and food , the best coffee, and the very fresh coffee beans they were using

excellent location on the beach, unlimited food and drinks during the whole day, nice heated pool and lots of sunbeds around, free pool towels, good entertainment, comfy bed

heated pool , access straight onto a beautiful beach.