pool area was great (very easy access, if you can’t do stairs)

the large pool was also heated, wouldn’t be an issue in the summer but felt it in the winter

well-located, walk to downtown and the dunes, pristine spaces and poolside energy.

were spacious, bed was very comfortable, pool area was lovely and great selection for

heated pool and unbelievable breakfast

lovely pool with entertainment provided now and again

facilities: bar, pool, room, gardens etc all beautiful

great pool, ample sunbeds and 4 post chill out beds

renovated and new, the swimming pool is great

room was lovely the pool area clean an comfortable all the staff were friendly an happy to

we had a room with pool view which is just beautiful

particular the fact that we were located wxactly as requested with a balcony opening out to the pool

staff. pool. room. everything.

would have liked tables and chair by the pool instead of just beds

pool bar - access up slippy steps

we loved rooftop pool and sunbeds there

the ability to use the roof pool with nice view

we were in the suites overlooking the pool and the view was spectacular

thing missing would be a heated pool for the autumn-winter season, otherwise it was perfect

had an exceptional room, connected directly to the pool

location was excellent. hotel and staff super. lovely pool area.

not keen on the salt water pool but that is a personal choice

loved everything about this hotel food was excellent plenty variety pool areas great everywhere spotless friendly staff couldn't do enough for you good night

room was nice and spacious and overlooked the pool which was great for us

pool was great

fabulous location, great clean pool area, nice area, secure, friendly, comfy bed.

it is nice with the balcony and the pool

everything was perfect! the pool is a great place to spend your entire day!

sun beds too close together by the pool

only one thing. there isn't enough sunbeds around the pool for everyone

staff & pool area

clean very big rooms nice pool

two pools (one with heated pool) (+) pool is fab (+) the pool temperature is both good (+)was large and comfy all the bar staff worked hard, the pool bar menu was good quality and fairly priced and was good to have waiter service around the (+)fantastic and the pool was lovely (+)pool leisure classes spa staff fab food (+)is immaculate; pool area superb; restaurant excellent with great food choices and attentive staff (+) pool so quiet and relaxing plenty of sunbeds (+)congratulations to hsk, f&b, guest experience, front office and pool staff (-)no pool bar

good wifi network

excellent wifi in the room

staff were always smiling and eager to help, very clean, nice location for the beach, breakfast was well organised and very much of a choice

also the breakfast arrangement and choice was outstanding

loved the location. the pool area was great . breakfast was the best part

the pool area was clean and well maintained, quiet as the hotel is adults only

staff were very friendly and helpfull, pool side bar staff realy good

both the outside pool area and outdoor lounge area are very quiet and you wouldn't know you were a stone's throw

no music at pool

every day i wake up at 7:30am because first day a was on pool at 9:30am and all bed was reserved

my only grip was that the swim up pool was closed although there was lots of people there.

we were in adults only area, there is one heated and one massage pool

7 outdoor pools, many bars

safe place for little ones, excellent kids club, playground and kids pool

rooms, pool, restaurant, views, staff very good

garden with outdoor pool looks amazing

would definitely choose sea or pool view next time

drink made me feel fantastic -the view from my room was excellent -the balcony was in great -the pool and beach access / service was super -morning breakfast buffet was excellent -the restaurant

from all staff right down to meals etc the only thing was when you went into the heated swimming pool the hand rail was very slippery and you had to

free towels are provided on a daily basis for use around the pool or beach

excellent location on the beach, unlimited food and drinks during the whole day, nice heated pool and lots of sunbeds around, free pool towels, good entertainment, comfy bed

(sunny rooms are poolside)

the pool is not heated as stated.

the pool area was fantastic, with plenty of space to relax and enjoy the sun

pool side was beautiful, great picturesque location, handy gate from the hotel to the beach

loved the stunning beach views, excellent buffets, pool side snack bar with great menu for lunch, friendly and professional hard working staff, heated

very good breakfast and diner choice; good location, nice view towards to the pool and sea

set in beautiful surroundings, pool area, all downstairs areas very nice

the pool was excellent and we all enjoyed the variety of the buffet

was spotless, staff were lovely and the rooftop pool was gorgeous

fantastic location , loved the views from the rooftop pool

i swam in the little pool on the roof and enjoyed it despite the cold water

brilliant, staff friendly and helpful, swimming pool area outstanding, rooms have amazing views of the

room was very nice and clean but not too big it has a nice small pool in front of the beach nice restaurants around easy to walk

great chill out music in the pool bar for a late afternoon drink watching the sun go down

clean well appointed spacious room with balcony with great views over pool and sea

loved the kids pool area, perfect for our grandson who we'd

we stayed star prestige in 3208 and had a wonderful view of the pool and the coast just behind

spacious room, beautiful views , large selection of pools, adults can enjoy some time away from kids as kiddy pool is separated form rwst of the pools

liked everything, good location, nice and quiet, super pool and brilliant weather

excellent kitchen facilities- everything you needed

great location for a stroll by the sea, plenty of sunbeds by the pool

we had a lovely view of pool and the sea

the heated pool could be warmer

they performed child friendly day time shows (like the pirate show at the pool - it was brilliant)there are a lot of day/night activities for adults too

main pool was closed during our stay but to be fair we wouldn't go in and another two pools were

the heated pool in the spa is not really good heated. ud83dude04

kids club kids pool play area kids

beautiful pool

room and pool were beautiful

the facilities are incredible spacious room amazing pool, staffs are very friendly, they have activities for all ages, food was good all included

very good breakfast, helpful reception, premier suits have private pool with bar

sunbathing area around adults only pool is somewhat limited

adults only pool very small and cramped so we ended up using the larger main pool during our stay

the pool area, lobby and the bedrooms were created to an excellent standard

pool a bit cold

day which can be enjoyed in the lovely surroundings of the dining area which looks out a the pool

pool area immaculate and really attractive

the pool area was spotless and super relaxed with plenty of sun beds

new towels every day or so, nice pool, air conditioning, great beds

beautiful pool area and fantastic that we never had problems with getting a sun lounger

we couldn t get into certain restaurants at certain times to enter a certain area of the hotel/pool

imming pool, restaurant, room) was really good

facilities

pool was very nice

impressive hotel good location excellent pool facilities excellent facilities for teens preferred club was very much a highlight of our

too many sun beds close together around the pool.

sunbeds crowded at pool areas

pool area was fab and never congested

the pool area is fantastic with options for both kids and adults, towels included and can be changed

heated swimming pool too cold

pool area was lovely but the only down side was the pool was freezing therefore we could not use it

hotel and staff beautiful kept pool area and grounds food very good great variety both breakfast and dinner would definitely

the location cleanliness staff friendly pool area

the pool area was beautiful and not to crowded

the swimming pool was a bit cold and sometimes reception should have more staff.

pool bar in royal level missing options of snacks like olives, cheeses,chips

adults only area with its bar and infinity pool is amazing

derstand it ll take time for plants and trees to grow

pecially loved the spa and outside infinity pool), and the food was incredible

hose at the pool bar was amazing

staff were brilliant, restaurant wonderful and swim up pool room just fantastic

beautiful, modern and the pool was a huge bonus - the biggest pool i have ever seen in a hotel!

the fact that it was new, its location and its stunning swimming pool.

the pool is huge, the heated part does not have a sea view

the pool was amazing heated and it was an infinity pool

no music at the pool, very quiet and better variety of music at the evening bar would be better.

staff, very clean apartment with pool views

cleanliness, relaxed atmosphere, good entertainment (in the main) nice warm pool, room size, friendly staff & welcome, helpful

being greeted with mimosas in the lobby to the beautiful white buildings contrasting to the blue pool waters

great staff, excellent amenities, peaceful vibe around the pool

the hotel's amenities, including the pool and fitness center, were top-notch and well-maintained

my room was lovely and the private pool was clean and well maintained

the relax pool zone and health/spa facilities are excellent

facility, pool areas, restaurants, spa, activities organized by hotel (especially gastro workshops),concerts,

the facilities were excellent with a welcoming lobby, spacious restaurant/dining area and great pool areas

very friendly and helpful staff everywhere from the swimming pool bar to restaurant to front desk

our daughter loved the kid pool

food was superb, everything you needed was on site, the gym and adult pool only 1 minute from 6444, i must say it is a top class hotel and i would highly recommend it to

the properties fault but at times affected by a fair few holidaymakers smoking around the pools even though an extremely child friendly resort

of the 5d cinema, the gym, the football & volleyball pitches, play park, as well as the choice of pools

well equipped for self catering spotless clean with great pool areas pool bar staff were all

indoor pool is 25 meters which is ideal to fit in swim training

hotel is really nice :) the apartments are big comfortable , with terrace and great view to the pool

kind and helpful staff, the pool was clean and spacious

good pool area but we are sea swimmers - there if you want it

i did not get a chance to get to the pool

were two swimming pools

far too high whether it was the play leaders around the pool or from the disco or karaoke on the first floor

our room, the facilities, pool was great and not at all crowded

the zen pool bar was rarely open

property is amazing and the swimming pool just make everything better

pool area looks inviting

clean, cheap, pool is quiet enough in the off seasons with no kids, there is a book swap at reception which is a

pool hours a bit restrictive given the heat during the day.

pool was not heated (fresh in temperature but fine after a few lengths) access to our unit was not

pool was very cold.

pool was clean and inviting

some of the facilities such as the pool table and the table football in the pool bar are a bit tired and need updating

on an afternoon, but pool and loungers were a good alternative

looked a bit tired in places

our host was kind enough to loan us some yoga mats so we were able to do a poolside yoga session each morning under the morning sun while listening to the birds chirping

very nice and large swimming pool with many possibilities of surrounding seating

the garden with plants and pool with view on the mountains are amazing

property is in a lovely quiet area with a gorgeous shared pool and surround

beautiful casita and pool and raquel was very accommodating at anything we needed

there was an unmarked step in the biggest swimming pool which was dangerous.

the pool area was busy but managed to find loungers whenever we needed one at various times of the day,

pool could be warmer

lots of different pools, well furnished rooms and great food

we experienced a couple of days of noisy people around the bottom communal club pool and bar

pool was open 24/7 so was even able to have a dip past midnight if need be

throughout the hotel and by the pool is super strong

sun beds outside every room and plenty around the pool

the pool area is beautiful and so relaxing, great food at the pool bar too

the view from our room was exceptional, gorgeous pool then followed by the sea and the marina

property, great facilities including hot tub and swimming pool, fantastic breakfast, and set in a very charming town near lots of natural beauty

too cold to use the pool but it looked very inviting and a lovely terrace with hot tub with spectacular views

rrazza, swimming pool, gardens) are super cute and typical

the common spaces

it was perfect with a heated pool, new it, good furniture and brilliant kitchen

of swimming pools, very clean and recently upgraded

water put in room every day, plenty of sun beds on the complex also sit up chairs around the pool

i also feel the spa pools should be free for guests every day

the pool set up is next level

great breakfast! friendly staff. great pool facilities. delicate everything. good family hotel.

the villa and pool area was spotless .tony the owner was very helpful.

villa was in a really good location right next to the pool

the pool was fantastic so peaceful always a sun bed, none of the nonsense in hotels

apartment, in a quiet location, pool right on the doorstep as well

beds, villa had everything we needed & kids loved the pool

very clean, good wifi, nice owner

pool wasn’t heated but it wasn’t too much of a problem

apartment and property area, pool view rooms wee fabulous for gorgeous sunsets , cocktails were amazing

value for money clean with all mod cons beautiful pool staff friendly loved the location easy walk to harbour in old town and to puerto calero

the pool and how quiet it was

asked to be moved for a pool view and got our wish without any bother

the pool bar man john could do with cheering up

there’s always beds free by the pool

good pool area spacious rooms with fridge an kettle daily maid visits

fantastic pool we were in the hotel across the road with was great seen to be all adults

they play a bit of background music around the pool which i love when on holiday

nice pool area - sundeck one floor above pool area very quiet and relaxing.

loved the breakfast , it was so high quality and great variety , pool lovey and fab staff

staff were so helpful and the pool area was to die for

the views from our room and the pool area

the pool was very cold although it is supposed to be a heated pool.

amazing facilities, plenty of sunbeds and the pool/ jacuzzis were perfect

suites come with breakfast a la crate or buffet included & access to a private rooftop pool

the hotel should remove those towels as it made it more difficult for other guests to enjoy the pool

location, style, stuff, pool, beach, food

hard to fault - maybe more room around beds at the pool, it was maybe a little bit cramped.

breakfast very good, pool excellent.

i loved the pool area and the quieter area with the comfy beds

breakfast and pool bar are brilliant too

pool area was lovely and clean

the pool side bar provides a good selection of lunches

a real highlight is the beautiful garden to relax in and pool and the terrace on which breakfast is served

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

the location is really silent and you can relax 100% on the pool and a perfect view of the town is all around

local furniture and all the necessary amenities, a lovely outside breakfast and lounging area, a pool to cool down on hot days

it was good to chill out overlooking the sea with the option to cool off in the pool without all the usual hustle and bustle

this hotel everything was amazing from the staff on the counter to the towel guy by the swimming pool amazing and very polite people

lunch at pool was not very good, hardly ate any of it but paid the bill.

loved that i could walk out back patio door to the pool, bar and restaurant

swam in the sea every day it was so easy to access from the pool area

the pool was well kept and clean and very aesthetic

amazing to have own pool and so much space

beautiful villa perfect swimming pool

breakfast pool all the staff - professional, friendly cleanliness

we loved the outdoor heated pool

pool was small but perfectly adequate for family of 5

pool are is immaculate and no nonsense about claiming sun beds at 6am

a very modern beautiful apartment with lovely warm swimming pool. close to everything

the pool area was spotless with plenty of sunbeds available at any time

lovely pool area with bar/coffee

the rooms were spotless and the pool area was gorgeous even down to the sun beds

very comfy cleaned every day, fresh towels every day, right on the beach, lovely pool ,very central

location for the strip, our apartment looked out over the swimming pool and sea and we loved it

maintained property with great pool area and sunbeds

our children 2 and 6 loved the pool which was nice and warm

amazing view from our apartment and from the pool

room as everything was there, hot tub, hammocks, sun loungers, sea views, a step away from the pool or a 1 minute walk to the beach

in all different aspects excellent service from staff everywhere in the hotel restaurant, pool, room, location etc all 10/10 looking forward visiting this beautiful hotel soon

the pool was heated open 24 hours, pool staff so friendly come around with snacks and taster cocktails

th a glass of cava)

all the little touches made it an outstanding stay, free soft drinks in the fridge around the pool, sun lotion at the pool

the pool was so nice and warm, it was a pleasure to get into and my daughter loved it

great swimming pool, jacuzzi, location. staff, rooms brilliant, loved it

we had a junior suite overlooking the pool just perfect

the pool area was clean with plenty of sunbeds, and small baby pool attached

cold juice on arrival was appreciated room was spacious lovely pool and plenty deckchairs

the pool was fantastic

pool was clean and so was pool area

the heated pool was great on cooler days and staff maned this at all times

loved the apartment, pool, bar, staff, location. honestly couldn’t fault the place

didn't realise one pool was heated and the other not until second last day!

the swimming pool was huge and clean, and they heated it all the time

room overlooking the sea and the pool location was perfect i looked forward to the aquagym every day

hotel , food was amazing all the staff were so friendly the pool was lovely and warm , we will definitely be

lovely beachfront smimming pool area

one small suggestion some background music would be nice whilst relaxing around the pool

the pool area was spacious and again everything spotless and the surrounding gardens well maintained

staff were friendly and engaging location is brilliant, food was excellent pool was the right temperature loved loved loved

& comfortable pool immaculate spa was amazing and the nicest staff to come across big shout out to luke very nice

facilities, restaurant, pool area, location all excellent

friendly staff. great choice of food with show cooking. clean rooms. lovely pool.

pool towels free

despite being close to the main area of puerto del carmen and all amenities were superb from the pool to the tennis court

bedroom has a good size, the sea/pool view is great

the pool had plenty of sunbeds but my only niggle was rubbish left in the floor even though you could

pool area spotless

location, cleanliness of rooms, gardens, pool areas

the pool area always has enough loungers

heated pool wouldn t be the warmest, but think this might be a common issue

it has its own pool, food bar and lovely gardens

clean, quiet, nice pool area

the outdoor dining area and the pool area were superb

loved our location of the room, looking out onto pool area and just walk out to it

pool was a bit cold

is a great hotel, with excellent staff and a lovely pool and beautiful views over palms and sea

as a suggestion, music next to the pool would be great.

from the cold pool water and the dimly-lit pathway to our room, i could not think of anything else contrary to

our view from hotel room could of been better but we didn t pay for a pool or sea view

beautiful hotel - lovely friendly staff, excellent food and great pool area.

excellent amenities, food, pool and staff

currently, water can be got for free in the pool bar but only there

the fact that children and families were well looked after in their own dedicated pool area and restaurant gluten-free and lactose free food was available for

beautiful pool and lovely room awesome vibe so happy i chose it

love the no reserving beds although there was still silly people sitting around the adult pool at 7 am trying to reserve beds

room had sunloungers facing onto the pool

if you want a quiet option the adult only chill pool and bar is great

finished, comfortable beds, very clean room, excellent facilities(gym, fitness classes,amazing pool), staff were also exceptional and a special mention to ivan, joan, cesar and samuel, all

didn't use pool, spa or other restaurants but they all looked very good (went out exploring every day)

good variety so many different things to choose from view from the room was looking out on the pool and you could see the mountains from the room looked amazing at

they left the restaurants, bars, and pool open when other hotels shut their facilities down entirely

pool and spa excellent

excellent food, pools etc

pool area kept lovely and clean

the pools were cold, but it was february

loved the location, staff, pool and entertainment!

thought if the kids' entertainment during the day was a little less pool based so they got a reason to get out of the pool and away from the sun for a little while

the location loved the plane spotting great entairnment around the pool area something for everybody entairnment by night excellent some night out of 9 nights i would

heated outdoor swimming pool

no wheelchair toilets by the pool area

was great, hopefully they order their own shower chair for the hotel so guests can access the pool

i forgot to bring towels for the pool and they had that for us

at the hotel could be improved as there was very little choice if you wanted to stay by the pool and have something to

nice pool area and sea view from upstairs

the garden and pool are is lovely and very relaxing

the cacti and palm garden are a delight the pool is lovely

a little difficult to locate sunbed cushions and pool towels but i m being really picky

the only thing was that the pool was a little small.

pool bar could possibly stay open longer (5pm) but can’t really find anything bad about the hotel

loved the adult only pool area on the roof

the bar near the pool is very good for drinks and the staff was kind and

pool was clean with an excellent outlook

pool area was exceptionally clean

the room was large and well equipped and the pool area was lovely with plenty of space definitely a good place to

staff were very friendly & efficient, pool facilities excellent

pool area is very relaxed with plenty of space

the pool was a lovely clean fresh environment, everyone respecting each other’s privacy