very nice terrace and pool

bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view

oh, and in the evening and in the morning i used the pool on the roof

the swimming pool also súper nice and the included breakfast is great

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

there are three pools that accomodate everyone from the party crowd to those that want to be left alone

pool in february was not heated enough

abraham

david and alex at the pool were extremely attentive

iter by pool) had everyone's drink full and was so friendly

food very plain, watered drinks, uncharming pool area, lack of sunbeds

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

clean, super friendly staff, good food, pools, beach

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

two large pools to choice from and a short walk to the beach 5

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

no ash trays around the pool breakfast served till 10 ...could make it 10.30

burgers at pool bar so good

property and pools for children

pool very clean and staff are always helping you to have a great time in your vacation.

pool swim up bar area was loaded with kids

we requested bottom floor and close to pool

the staff, the food, the room and the pools

nitpick: the beach at the infinity pool is rocky

helio restaurang an infinity pool was great

the infinity pool that overlooked the ocean was breathtaking

the surprise birthday banner and cake waiting for me in my room after returning from the pool was the cherry on top of an already amazing experience

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

the pools and lobby were nice

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

some bars in the smaller pools were closed like the one close to me

all the pools had entertainment

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

the pools were beautiful

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

main pool quite crowded but we were able to go to the adults only pools

there was only one pool available until midnight, the other ones closed at 6pm

the pool was clean and huge

also we need more pool towels and more space near the pool

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

great swimming area on beach - so many great pool options

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

pool, location, food was all good

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

food in main pool restaurants is super tasty, room service super fast

also would love more options in the pool

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the pool needed better filtering. it was murky some days

we spend more time at the pool so this wasn't an

we sat by the unica pool most days, definitely the quieter of the three pools

o was stationed at the back pool with the bar from 6/12-6/14

noisy at times . music from the pool.

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

great breakfast and clean facilities allowed us to relax

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

i had so much fun at the music and pool bar so did the beach

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

restaurants, hotels , food, pool, activities all perfect

gorgeous hotel, super friendly and fun staff, beautiful pools

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

grounds are lovely and the pools and beach are

lunch buffet by pool was bad and almost never replenished

view and pool in ocean front room was really amazing

large swimming pool

grounds are lovely and the pools and beach are fantastic

i think this is excellent, as you can enjoy the beach and pool after checking out

tropical pool bar had terrible staff everyday.

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

oom, the grounds, pool

cleanliness of the whole place

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

the pools are great and have swim up bars

pool was at a lovely temperature

gardens, plenty of open areas, clean pool, feels secure

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

lovely pool area, lovely restaurant and bar

great set up with everything close to hand - rooms restaurant pool and beach

the beach and pool area were stunning, and our room was spacious and beautifully designed

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

all the staff and the kids pool aerea

pool bars closed too early

it was hard to keep the pool clean with so many people going in and out of it

also they need to have actives on the adult side pool as well instead of just the family pool

alvarez at eden pool is the best, we made sure to be in his section everyday

the pool entertainment staff was lively and full of infectious energy

pool food entretenient

but there are small pool-like beaches which are great for the children

service, great food the tacos by the pool are awesome

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

heaven section pool was full of amazing music, live bar and entertainment

loved the pool atmosphere with the dj

beach, staff, food,pool parties,facilities. the best hotel for the price !

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

the distance where my room was from the pool and beach area.

we got a free upgrade to a swim up pool room

we had no issues finding a nice spot at the pool and beach each day

open bar, pool bar, entertainment, would definitely go

females) wanting to explore ruins, cenotes, beach days, pool parties and fiestas at night

a lot of seaweed around on the beaches when we visited so we could not go in the water, i think a pool would be a nice addition

pool is small and water was murky. spent all our time in the sea instead

sweet little pool, grab a cocktail and cool off in the water

and they provide their own bug repellent in the bathroom in your room, as well as bath and pool towels, and very nice bath robes

they have a beautiful pool and a bar with delicious local options, they will cut a fresh coconut for you to drink and eat

i also liked everything else; bed, food, the swimming pool and great atmosphere overall

the pool is a wonderful place to chill out in and the hostel is nice and sociable but not too crazy

if you are sitting at the pool it is if you are laying middle in the jungle

very nice pool with futon cushions to relax on

the roof pool was also a nice touch

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

roof top terrace and pool provided every day chill in evenings

rooftop area with pool was nice

the rooftop pool was a great way to spend the afternoon, they helped us connect to the speakers to listen to

beautiful pool

in the building even though they have the facilities for it like tables and seating and a poolside cabana

private complex with great pool near center of town 2 blocks from a huge grocery store

perhaps not enough beds by the pool

both pools were really nice