the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to both

pool bars closed too early

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

all the staff and the kids pool aerea

alvarez at eden pool is the best, we made sure to be in his section everyday

service, great food the tacos by the pool are awesome

pool bar service is very slow and never come

but there are small pool-like beaches which are great for the children

pool food entretenient

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

heaven section pool was full of amazing music, live bar and entertainment

beach, staff, food,pool parties,facilities. the best hotel for the price !

pool schedule was too short, wished they let the pool open longer.

i love the swimming pool and all the options for dinner...

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

pool area is great for kids

the pools are great and have swim up bars

pool was at a lovely temperature

there is also an adult pool which was superb too

how cold the pool water was

tropical pool bar had terrible staff everyday.

oom, the grounds, pool

i think this is excellent, as you can enjoy the beach and pool after checking out

childrens' pool was exceptional

grounds are lovely and the pools and beach are fantastic

large swimming pool

grounds are lovely and the pools and beach are

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

view and pool in ocean front room was really amazing

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

lovely beach and pool areas

rooms overlooking the pool/ocean have excellent views, especially from the 4th and 5th floors

gorgeous hotel, super friendly and fun staff, beautiful pools

i had so much fun at the music and pool bar so did the beach

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

great breakfast and clean facilities allowed us to relax

too many people walking around by the pool and beach trying to sell things.

noisy at times . music from the pool.

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

we sat by the unica pool most days, definitely the quieter of the three pools

i especially loved javier

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the pools were beautiful

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

there was only one pool available until midnight, the other ones closed at 6pm

main pool quite crowded but we were able to go to the adults only pools

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

great swimming area on beach - so many great pool options

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

also we need more pool towels and more space near the pool

the pools was immaculate and spacious

you can t see the ocean from the rooms or pool and once you get to the beach it isn t nice.

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

staff members were very friendly, the other pools were great, the rooms were clean and spacious, the bathrooms in the room was amazing, the

resort is massive with great pool facilities and kids splash pool

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

drug dealers around the infinity pool

nior suite with private pool)

the staff, the food, the room and the pools

the infinity pool that overlooked the ocean was breathtaking

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

the pools are always clean and sparkly, the pool bars, well stocked, and bartenders and wait staff are

beach and pool areas and restaurants

clean, super friendly staff, good food, pools, beach

the rooms and the beach the pools

we didn t really use the other pools but they all looked busy and people had towel claimed them from early in the morning so it

choice of pools, cove, rock pool

pools were clean and very nice

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

the rooms are luxurious

great service, great pool and great ocean view

had a swim up pool room)

if anything i would say they need a closer bathroom to the main pool.

octopus water slide/pool has been down for a month so my kids were bummed out they couldn t go on

the roof top pool was also quite nice

the swimming pool also súper nice and the included breakfast is great

the rooftop pool was beautiful and although we didn't use it, we did spend some time in the evening on the

oh, and in the evening and in the morning i used the pool on the roof

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

it provides what you want whether it's the party pool or quiet pool

service was great at the pool and bars

pool was beautiful and beach was perfect

pool in february was not heated enough

abraham

food very plain, watered drinks, uncharming pool area, lack of sunbeds

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

beautiful private beach, saltwater swimming pool, and lots of places to hang out

ud) kids' pool

beach is beautiful as are the pools

comfort, herman miller chair for home office, spiritual activities, pool, beach, quietness

also i wish the plunge pools were open to 6 pm

beach, good pools, food was good quality

beach and pool area very relaxing

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

the beach is stunning, plenty of chairs by the beach and pool areas

cluding in the rooms, pool, beach etc)

the landscaping, proximity to the beach, the pool and food options.

beach, pool and activities were fun but the food is pretty bad

lots of pool room

it needs a lot of updating, rooms, paint, pool cleanings

bit too loud around the adult pool areas (but it's ok if you don't stick by the pool)

unless you get up early and snag a chair at the pool, there won't be any available

adult pool cleanliness sport bar cleanliness

the variety of restaurants and the kids pool

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and entertained

then the beach and the size of the pool area, never over crowded because there is so much space

beautiful beach and pools

music by pool could be a little quieter

the pool areas are also kept very clean and there are plenty of chairs to stretch out on and umbrellas

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, infinity pool looking over the ocean, late night snacks when you

tried to claim lounges at infinity pool the night before- staff put stop to that though after hearing that was unfair practice

activities at the pool are a hoot, and they do a lot of special things at noon

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

pool service was great

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

r me)

more chairs by the pool.

food, nice animators at pool provides good programs every afternoon

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

beds very comfortable, maid service was excellent, multiple places to get drinks on site, nice pool and towel facilities

more chairs by the pool

by the evening we were back in the pool

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

swimming pool area, architecture, breakfast, variety of restaurants.

front, beautiful beach playacar in playa del carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and

the pool, my kid love it

hotel with swimming pool and beach

more shade around the pools and chairs by the pool

specially in the restraints by the pool seemed annoyed frustrated or mad

the staff was very friendly,all the activities they had in the pool daily

pool swim up bar area was loaded with kids

burgers at pool bar so good

we also enjoyed the abundance of pool and beach chairs - no getting up at 6 am to secure chairs

like the animations, the facilities, the beach, the pool but most importantly i really enjoy the staff working in the resort

huge pool. cafeteria. beautiful grounds. friendly staff.

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

all the pools had entertainment

some bars in the smaller pools were closed like the one close to me

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

food in main pool restaurants is super tasty, room service super fast

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the pool, the size of the hotel

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

also would love more options in the pool

room with balcony and ensuite bathroom, towels and toiletries, great value for money, clean, pool, fantastic central location and close to beach (5 min walk to beach) and surprisingly quiet (*) older & beautiful rooms, lovely simple pool & out door seating area (+) i really like the look of the building with plenty flowers and pool (+)room. pool. breakfast. (+) we've found the indoor pool very refreshing and the sitting area around it is super calming (-)we could hear alot of noise from people swiming in the pool, which was located right outside our (+) the kids can swim in little pool while you have a drink and or food (+)great location! just few steps from the mail touristic street. big rooms and a pool. (+)got a surprise upgrade to a suite with a terrace view when we arrived, the pool was in the center beautiful blue tiles (-)pool a bit small (+)pool is very small and only two loungers but it s clean and very refreshing

kids screaming and running in the halls at night

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and the bathroom is very clean

excellent wifi and great location

it looks on the photos (very small and located right next to reception), so except for some local kids nobody ever really uses it