sea and pool water were really very warm - thanks to the amazing weather - but meant it was hard to cool

all the pools had entertainment

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4 resorts

the pools were clean and loved getting upgraded to the adults only section of the resort

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

the pool, the size of the hotel

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

tacos from the pool bar were delicious

how the rooms were so spaced out and you needed to call a car to get to the main restaurants and pool

beach out of use all of our 5 day stay build up of seaweed & main pool for 4 days

ich has 3 separate pools including swim up bar)

we also enjoyed the abundance of pool and beach chairs - no getting up at 6 am to secure chairs

of the drinks could have been improved, the beer at the pool bar tasted like it was watered down with soda water or something, but a lot of them were still

burgers at pool bar so good

the staff was very friendly,all the activities they had in the pool daily

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

stayed in a swim out room, and the room and pool were gorgeous

iter by pool) had everyone's drink full and was so friendly

abraham

pool was beautiful and beach was perfect

pool water a bit too cold

the swimming pool also súper nice and the included breakfast is great

to be away from resort area, 10 minute walk to beach, close to restaurants, beautiful rooftop pool and breakfast area

oh, and in the evening and in the morning i used the pool on the roof

the pool, the kitchen, the staff and free breakfast was good as well. would come here again

real nice place , good to resch and a rooftop pool

were absolutely fantastic, offering us countless enjoyable moments by the nearby beaches and pool areas

no ash trays around the pool breakfast served till 10 ...could make it 10.30

the pool deck and the walk inside the building was slippery, i fell once hitting my knee and almost

food the pool top 10

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

there is a specific pool for children, so they stay out of the adult pool, but it is serene

the beach and pool area were stunning, and our room was spacious and beautifully designed

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

the rooms are great, i loved the plunge pool and

the staff, the food, the room and the pools

the infinity pool that overlooked the ocean was breathtaking

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

nitpick: the beach at the infinity pool is rocky

oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

pool areas are nice and the location is beautiful karla and roxanna were great.

the pools and lobby were nice

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

very nice pool and food was good

the pool was clean and huge

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

there was only one pool available until midnight, the other ones closed at 6pm

the pools were beautiful

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area

also we need more pool towels and more space near the pool

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

pool, location, food was all good

very disappointing that the natural pool on the other side was closed off for palladium clients even though it was filled with sea weed

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

o was stationed at the back pool with the bar from 6/12-6/14

the pool needed better filtering. it was murky some days

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

noisy at times . music from the pool.

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

we loved our room with a pool and they even have a staff member walk around making sure we had everything we needed at our

we had no issues finding a nice spot at the pool and beach each day

food was delicious and we received constant service for drinks by the pool

the distance where my room was from the pool and beach area.

absolutely friendly the rooms are big, the food excellent, the location fabulous the swimming pool really clean

the pool and the views are beautiful

we stayed in a junior suite that had a view of the left pool and view of the ocean

lots of guests but it felt relaxed and calm, plenty of sun beds and room either by the huge pools or on the beach

other resort brands offer exceptional upgraded services (premium bar, restaurant, pool, beach, liquor, etc

liked the open concept of the main building , and the amazing large 4 pools , the large buffet restaurant where you never have to worry about finding a place to sit,

large swimming pool

grounds are lovely and the pools and beach are fantastic

view and pool in ocean front room was really amazing

lunch buffet by pool was bad and almost never replenished

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

tropical pool bar had terrible staff everyday.

cleanliness of the whole place

childrens' pool was exceptional

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

the pool area was perfect and clean

installations are excelent , the staff at the buffette , pool zone are very friendly , always with a smile

the swimming pools are immense and with lots of sun beds, the beach resembles a private bay, each room has

gardens, plenty of open areas, clean pool, feels secure

the took extra care to health measurements included constant sanitizing of the beach/pool chairs and restaurant tables

pool area is great for kids

all the staff and the kids pool aerea

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

would have been nice to be able to order food and have it brought to you by the pool but other than that we loved it

also they need to have actives on the adult side pool as well instead of just the family pool

it s quite loud, especially the family pool which is pretty bad

food, seaside, pool, room cleanliness

water of the pool looked a bit dirty some days

females) wanting to explore ruins, cenotes, beach days, pool parties and fiestas at night

pecially size of the pillows) - all was great

sweet little pool, grab a cocktail and cool off in the water

very nice pool with futon cushions to relax on

the pool is a wonderful place to chill out in and the hostel is nice and sociable but not too crazy

breakfast was a real treat, with loads of tasty and healthy options, the pool is pure bliss and open 24/7

they have a beautiful pool and a bar with delicious local options, they will cut a fresh coconut for you to drink and eat

if you are sitting at the pool it is if you are laying middle in the jungle

roof top terrace and pool provided every day chill in evenings

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

the rooftop pool was a great way to spend the afternoon, they helped us connect to the speakers to listen to

rooftop area with pool was nice

everything. beautiful suite. gorgeous large pool.

the hotel is not completely finished, yet we were able to use the two pools and the gym, which are all top notch

location in downtown close to shops and restaurants, modern room with balcony and pool view

perhaps not enough beds by the pool

the facility was good with a great pool and rooftop pool and resting area

alvarez at eden pool is the best, we made sure to be in his section everyday

the pool entertainment staff was lively and full of infectious energy

pool food entretenient

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

pool bar service is very slow and never come