very clean, good breakfast, lovely staff

breakfast on the day we were there was only ok - although it was cooked to order.

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

breakfast was amazing

breakfast was incredible as usual. love this property!!

the room is cold in winter, the private pool is cold.

we asked for pool towels

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

they even flund toys for my small kids to play by the pool

beautiful garden, pool, waterfall and

the pool looks great too

the pool was dirty and pretty cold.

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

the pool and the room were a little bit cold.

the pool is well kept

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the pool needs a lot of maintenance, specially after kids

outside of breakfast, food at the restaurant is so

spa services were excellent and affordable

very central location and lovely breakfast in the morning.

breakfast ok. location was excellent

i like the swimming pool and the relaxing of the room.

i like the pool

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

the temperature of the pool is perfect

the heated pool was enjoyable

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

staff was excellent, location great, roof top bar had the best view and margaritas ever

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

noisy bar opposite

very romantic except for the blaring music from the bar on the rooftop

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

pool setting was lovely but water cold

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

great design around the hotel, pool, rooms

rooftop pool nice as well

the pool area has great views of the pyramid and you can see the volcano

the rooftop pool with the view on the cholula pyramid is unmatched

beautiful hotel and grounds, relaxing rooftop pool area

the pool open a bit late

big room, easy fairly secure parking

having safe parking was a plus

beautiful campus with a huge garden and a pool

really good value for money, staff are lovely, rooms are modern and clean, the pool is huge and gardens pretty

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

the residence's garden is wonderful and the pool is really huge

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

the pool was not clean.

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

pool area and food. very good staff

swimming pool so cold. this will make no to go back

if you have kids, the pool is great and has warm water

the children liked the pool very much

the pool was hotter than the jacuzzi.

swam in door warm pool with view of the premier outlet

modern hotel, friendly staff, the pool was nice.

very nice heated pool. a very relaxing time after a busy day.

staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

nice gardens, a big room, and great, secure parking for my motorcycle.

there is a parking port if you need it

everything is good! clean,quet,very good breakfast,very friendly staff!

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

not enought tables in the restaurante during the breakfast.

was no water pressure in the shower hotel was full so to get breakfast was not easy

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

breakfast would have been nice.

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

great facilities that include a nice gym, pool, spa, restaurant, and more

parking for my motorcycle

nice terace near the pool

and the swimming pool outside, they make warm which it very nice

hotel is not a pool hotel

the pool was not clean. the tiles joints were dirty.

hotel and grounds, nice swimming pool

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast was excellent friendly staff, quiet rooms

really clean and and the workers are friendly and helpful , there are restaurants around and gym

breakfast was very complete, good quality and delicious

kitchen was very well equipped, including with stainless steel cookware

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

swimming pool was too small

pool is not heated

the fitness room is excellent as well as the pool

there was access to the gym facilities and the pool facilities

the continental breakfast options and the color of the pool

location ans the pool

the hotel's pool was unusable as the water was notieable green and dirty

no swimming pool, dining room or lounge

the smell of the elevator. the room was very hot and the pool didn't look well.

rooftop pool area/game room/gym was a huge

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

gym/pool level marked g just like the g for ground floor

the room very clean, excellent timing administration for the suwiming pool

the location is superb, all facilities super clean and love the rooftop pool

they let us check-in early and check-out late with no charge. nice pool.

relaxing pool area and friendly reception staff

the room was very clean, and pool area was nice. it could use a hot tub

i requested to change rooms and i got a nice view to the pool and partial golf court

breakfast was excellent, also the pool was very nice, and all the staff friendly and

secure parking and dog friendly

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk lady were serving the group at the entrance, constantly entering to the

but there was no room service

parking logistic , entrance is too crowded at some hours.

like to park my car, but the hotel has valet parking

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

room service is nice and tasty

the food room service was delicious and prompt

clean room and very comfy bed. room service is quick and restruant was amazing

the pool area is tiny for a hotel of its size, and the hotel is not as close to downtown

the pool was small and the water cold

the pool is awesome and the gym is very complete

pool was not open

i wish the pool was a little bigger

the pool was a little bit dirty and there weren't enough seating options around it

pool, restaurant, lobby, bar, staff

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco) ans the waitress staff in the restaurant included ximena; they are excellent

heated pool

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take a day trip to

pool area was a little crowded

the hotel had a pool with perfect temperature

excellent breakfast options. pool was great for my 2 year old daughter.

everything was pretty clean, the variety of the breakfast, the pool was warm and not so dirty.

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in