my favorite part was the pool, the gardens and the view

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

very comfortable room , good swimming pool and very good food in restaurant

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

huge grounds, there is a park out back with beautiful landscaping and access to a big pool

the residence's garden is wonderful and the pool is really huge

really good value for money, staff are lovely, rooms are modern and clean, the pool is huge and gardens pretty

beautiful hotel and grounds, relaxing rooftop pool area

the pool area has great views of the pyramid and you can see the volcano

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

pool is small, it is only for staying a little bit

big room, easy fairly secure parking

having safe parking was a plus

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

great design around the hotel, pool, rooms

the pool and attention

pool setting was lovely but water cold

the pool was not crowded and although not large, was fine for swimming a few lengths

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

noisy bar opposite

staff was excellent, location great, roof top bar had the best view and margaritas ever

very romantic except for the blaring music from the bar on the rooftop

i like the swimming pool and the relaxing of the room.

the heated pool was enjoyable

swimming pool next to the room. too noisy

i like the pool

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built ontop of the

spa services were excellent and affordable

great location, great breakfast and friendly service.

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

hotel restaurant had good coffee and unlimited refills at breakfast

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

the pool is well kept

pool area was a bit dingy. no seating once you got out. both minor complaints.

no chairs around the pool!

the pool was dirty and pretty cold.

pool is heated

the hotel was very busy it gets very occupied at breakfast time

not enought tables in the restaurante during the breakfast.

everything is good! clean,quet,very good breakfast,very friendly staff!

also for longer stays i think there should be more variety in the breakfast

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

the pool is not open

beautiful garden, pool, waterfall and

we asked for pool towels

the room is cold in winter, the private pool is cold.

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

bad smell in the air in swimming pool area and many mosquitos

the location is superb, all facilities super clean and love the rooftop pool

gym/pool level marked g just like the g for ground floor

there were a lot of people and the pool was a little bit dirty

the room very clean, excellent timing administration for the suwiming pool

the balcony and the pool

i requested to change rooms and i got a nice view to the pool and partial golf court

the pool was extremely dirty location not too good. can't walk anywhere

the pool time for our grand babies was totally amazing

the pool

the food room service was delicious and prompt

the front desk is quite helpful and so is the room service

clean room and very comfy bed. room service is quick and restruant was amazing

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

there was access to the gym facilities and the pool facilities

the fitness room is excellent as well as the pool

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

pool is not heated

pool , super dirty

the parking is quite messy. the swimming pool wasn t clean. the place is old.

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it was not true

the hotel's pool was unusable as the water was notieable green and dirty

no swimming pool, dining room or lounge

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

-accommodated me on my early check in

location, cleanliness, free private parking and room's size.

the breakfast is top, the hotel is also really nice and very modern.

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

gym wasn t available during my stay. rooms on the top level are pretty noisy.

on the 12th floor where i was, there is bar and very noise and loud music until late night

expensive

the breakfast was excellent. the quality of the products was great.

was a heated pool and decent gym

the location was convenient and the breakfast options were good too.

in general everything was very good. even the breakfast was worth the stay.

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

like to park my car, but the hotel has valet parking

amazing spacious room, impressive entrance hall, great menu for room service

sleep was amazing, proper secure parking, zero complaints

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

ordered some room service, it was a bit expensive compared to food in puebla and not very good

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

pool is bigger than expected with warm water, so you can enjoy a swimming time even if it s cold

swimming pool, breakfast and quiet place .everything was awesome:

having a pool makes a big difference

views, pool, restaurant

the pool was a little bit dirty and there weren't enough seating options around it

pool, restaurant, lobby, bar, staff

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take a day trip to

i also liked that the pool was heated

i like the staff. the location was also great. the indoor pool was also great.

the pool is awesome and the gym is very complete

only hits the pool area until early afternoon, plan accordingly

pool was not open

the lighting, the quiet, situated close to galerias sordan, and the bathtub temperature of the pool

the pool was small and the water cold

excellent breakfast options. pool was great for my 2 year old daughter.

everything was pretty clean, the variety of the breakfast, the pool was warm and not so dirty.

the hotel had a pool with perfect temperature

the gym, the pool temperature, the breakfast, the room.

beautiful pool

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

nice terace near the pool

hotel is not a pool hotel

and the swimming pool outside, they make warm which it very nice

hotel and grounds, nice swimming pool

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

staff is very friendly, reasonable breakfast

breakfast would have been nice.

the pool area was not clean and overcrowded

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

parking for my motorcycle

the pool (which is maintained at a perfect temperature) (-)swimming pool is small. i would like to have it a little bigger. (+)really good property overall. we loved the swimming pool in particular. (+)the receptionist was really nice and helpful and there is an area where kids can play next to the pool (+)and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you can swim even when the weather is a bit (+) beds are comfortable, there is a pool and kids area (+)great pool, great service! the place to leave the car was great (+)has parking and a pool (+)swimming pool (+)hotel, we enjoyed a lot the swimming pool

has parking and a pool

the parking is well protected as it is inside feince

very near) to the rooms

the receptionist was really nice and helpful and there is an area where kids can play next to the pool

the breakfast was amazing and th social..love the fact that they accept our service dogs..

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice choices

location, room size, very comfortable bed and pillows, the kitchen

the gym was perfect

they have improved the food offerings for breakfast and it’s very good

the wifi was awful.

lking distance from the noisy centre), quite and clean. free and safe parking

the wifi is spotty at times

the wifi is patchy.

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.