very romantic except for the blaring music from the bar on the rooftop

noisy bar opposite

staff was excellent, location great, roof top bar had the best view and margaritas ever

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

the pool is too small, probably just for decoration

i like the swimming pool and the relaxing of the room.

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

the picture of the pool is deceiving . it's maybe 5 feet wide.

the heated pool was enjoyable

the pool was not clean.

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

if you have kids, the pool is great and has warm water

swimming pool so cold. this will make no to go back

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

pool is small, it is only for staying a little bit

we didn t check out the pool, but the breakfast was delicious

the pool open a bit late

rooftop pool nice as well

itself

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

the pool is relatively small

the pool is clean and the whole hotel has a great vibe

pool setting was lovely but water cold

the pool and attention

big room, easy fairly secure parking

having safe parking was a plus

hotel restaurant had good coffee and unlimited refills at breakfast

great location, great breakfast and friendly service.

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built ontop of the

spa services were excellent and affordable

breakfast ok. location was excellent

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

the pool looks great too

no chairs around the pool!

pool is heated

great value, good staff, safe, great little pool

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

the residence's garden is wonderful and the pool is really huge

the pool has a great view as the terrace bar

the hotel was very busy it gets very occupied at breakfast time

not enought tables in the restaurante during the breakfast.

everything is good! clean,quet,very good breakfast,very friendly staff!

also for longer stays i think there should be more variety in the breakfast

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

the pool is not open

beautiful garden, pool, waterfall and

we asked for pool towels

the room is cold in winter, the private pool is cold.

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

bad smell in the air in swimming pool area and many mosquitos

the location is superb, all facilities super clean and love the rooftop pool

gym/pool level marked g just like the g for ground floor

there were a lot of people and the pool was a little bit dirty

the room very clean, excellent timing administration for the suwiming pool

the balcony and the pool

i requested to change rooms and i got a nice view to the pool and partial golf court

the pool was extremely dirty location not too good. can't walk anywhere

the pool time for our grand babies was totally amazing

the pool

the food room service was delicious and prompt

the front desk is quite helpful and so is the room service

clean room and very comfy bed. room service is quick and restruant was amazing

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

there was access to the gym facilities and the pool facilities

the fitness room is excellent as well as the pool

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

pool is not heated

pool , super dirty

the parking is quite messy. the swimming pool wasn t clean. the place is old.

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it was not true

the hotel's pool was unusable as the water was notieable green and dirty

no swimming pool, dining room or lounge

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

-accommodated me on my early check in

location, cleanliness, free private parking and room's size.

like to park my car, but the hotel has valet parking

secure parking and dog friendly

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk lady were serving the group at the entrance, constantly entering to the

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

amazing spacious room, impressive entrance hall, great menu for room service

great location ! very good breakfast!

pecially the breakfast)

the breakfast is top, the hotel is also really nice and very modern.

incredible breakfast, perfect location, excellent staff, big room.

the gym and the spa.

free parking under the hotel

breakfast room was freezing cold.

pool, gym, parking lot

clean, relaxing, breakfast included although limited options.

the breakfast was excellent. the quality of the products was great.

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

pool is bigger than expected with warm water, so you can enjoy a swimming time even if it s cold

swimming pool, breakfast and quiet place .everything was awesome:

having a pool makes a big difference

views, pool, restaurant

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

staff is very friendly, reasonable breakfast

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool area was not clean and overcrowded

parking for my motorcycle

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

and the swimming pool outside, they make warm which it very nice

hotel is not a pool hotel

the pool was not clean. the tiles joints were dirty.

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

hotel and grounds, nice swimming pool

pool was not open

the pool area is tiny for a hotel of its size, and the hotel is not as close to downtown

i wish the pool was a little bigger

the lighting, the quiet, situated close to galerias sordan, and the bathtub temperature of the pool

the pool was small and the water cold

i like the staff. the location was also great. the indoor pool was also great.

magnificent breakfast and very pleasant pool area

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco) ans the waitress staff in the restaurant included ximena; they are excellent

we also enjoyed the pool area and several of the restaurants

the pool was a little bit dirty and there weren't enough seating options around it

pool area was a little crowded

liked the staff, the temperature of the pool and how clean the room was , i would like they left more towels in our room and more products

beautiful pool

everything was pretty clean, the variety of the breakfast, the pool was warm and not so dirty.

the hotel had a pool with perfect temperature

the breakfast was amazing and th social..love the fact that they accept our service dogs..

a great value with nice rooms with kitchen.

hotel room had a full kitchen and it was super clean. nice shower.

my older son loves the small gym and i appreciate the spacious laundry room

location, room size, very comfortable bed and pillows, the kitchen

the children liked the pool very much

was excellent the service the room the bed the pool the bar the restaurant everything was

swimming pool is super small

swam in door warm pool with view of the premier outlet

very nice heated pool. a very relaxing time after a busy day.

the pool (which is maintained at a perfect temperature) (-)swimming pool is small. i would like to have it a little bigger. (+)really good property overall. we loved the swimming pool in particular. (+)the receptionist was really nice and helpful and there is an area where kids can play next to the pool (+)and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you can swim even when the weather is a bit (+) beds are comfortable, there is a pool and kids area (+)great pool, great service! the place to leave the car was great (+)has parking and a pool (+)swimming pool (+)hotel, we enjoyed a lot the swimming pool

parking available good bed and very clean

the parking is in front

the receptionist was really nice and helpful and there is an area where kids can play next to the pool

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi was awful.

the wifi is spotty at times

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

the wifi didn't work for most of my second night there