reasonable pet fee and room rates

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room - but we had seen other staff coming from them

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

no laundry bag in room

pool to small

the pool was clean and comfortable

staff was friendly, updated shower, nice pool, everything was wonderful

location, breakfast, service, pool.

pool should be open later on the weekends and our mini fridge in room 214 was broken

warmer pool area

indoor swimming pool.

2 restaurants at the hotel and a pool

price and parking and pool

pool was huge and the children couldn t live with out it

staff was great to accommodate my kids to get to use the pool.

way too much chlorine in indoor pool, kids had red eyes

breakfast was excellent! everything was very clean

breakfast, was great, the room was clean, and the staff was great, and if i every come back to

my kids loved it

nice comfortable layout,nice pool area,food and drink served until 11pm

nice pool area

inside pool

gentleman that was there friday was extremely helpful with us taking our granddaughter into the pool offering us a floatation vest for her and was extremely helpful and friendly to us

the pool was nice!

would've loved a whirlpool, rather than just a pool

to many elevators,confusing,how to get to the pool,how to get out on the

pool was cold.

only thing i didn't like was the fact that i didn't have time to go to the pool and swim

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

ancakes or waffles) turkey saugage for non pork eaters or vegetarians larger pool

guy that worked the front desk was rude about the pool being closed

pool was great breakfast was amazing

chlorine in the pool was a but harsh

the pool and bar not being open.

didn’t use the pool …

fact that there’s a pool but couldn’t use it

i gave the pool area a poor because it wasn't open, but it's really too early for it

pool should be bigger

the pool is outdoor so the pool was closed

pool

would think a hotel of this level would have a nicer pool area with a hot tube

pool warm enough to swim

the pool

the view of the top of the pool from my window

pool was a little cold

the pool isn’t anything i could use for exercise

staff was friendly, everything was clean and well kept, the pool and gym were nice

the pool was smaller than we thought it would be but our family of five still had a great time playing

also there was a rule against being alone in the pool area

they let us store the milk in the room service fridge

guest services to come to the room several times and no one showed up saturday the kids above us running all hours of the day and night

wifi signal was so poor i ended up using my phone as a hotspot

i love the room it was big and my kids definitely enjoyed the space.

there really wasn't anything for kids to do

the pool was great ud83dudc4d good coffee and good breakfast

was looking forward to using the pool tables, only to find out that there was none that i seen

the pool was excellent and our room was so cozy and provided everything we could possibly

the pool was very small but other then that great a plus

only complaint is that the pool is only 3

we had a great time at the aquarium and the pool, gym, and surrounding amenities were above expectations

“lobby” has a full bar and a pool table as well as a snack area

loved the decor, pool table and friendly staff! amazing location! late checkout is a nice bonus!

the pool table and outdoor life sized jenga was alot of fun!

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something was

pool temp and pool area was freezing

the pool was way too cold

i took my kids out the pool and went back to our room

pool water was very cold. didn't offer free breakfast.

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice inside the building as

the indoor pool for the kids.

we were able to use the pool at least coz some hotels their pools are closed. my kids are happy.

it was a quick trip and not able to use the pool.

the rooms, pool and staff!

the kids loved the pool

pool water too cool.

cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

the customer service (tyler was awesome), room was exceptional, breakfast, pool,

clean room breakfast pool

pool water was very cold and you did not have tea bags for the breakfast

very clean and comfortable. staff was very nice. pool very clean.

indoor pool was nice and check in easy!

the pool was nice and clean and i love that it open literally all day

pool was clean and towels well stocked

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

the breakfast wasn't good. it was grab and go. the pool was closed.

pool was out of order

the pool was closed for repairs

pool was not heated

they didn’t have a inside pool

the pool was open

and the pool area was private and fun

pool had issues

the pool wasn’t open due to the covid 19 so the kids were a little sad .

save money and lose the pool, just install a large hot tub!

could use bigger and more towels at pool. ok for small children but not adults.

my great grandson loved the pool

she loves the swimming pool

the pool area was refreshing

pool's great room was clean and comfortable

the pool was out of towels and took a while to replenish

the pool area was nice, it was nice it stayed open late.

the location is great. beautiful atmosphere. friendly staff. pool was awesome

pool

pool opened at 5am

the hot breakfast and service with a smile always

breakfast :(

rooms with full kitchens

the breakfast was delicious the cleanliness of the place

great breakfast

pool temp was too cold

including the pool hours i was impressed they were open until 11pm

pool was open and

clean, spacious room. pool had warm water. 8 minute drive to newport aquarium

great amenities including the bar, pool, fitness center and free breakfast

swimming pool it felt great

24 hr pool. too many kids to wanna swim

we came to swim and the pool wasn't open til late in the evening it was being serviced and when they did get it up and

you had a whirlpool/jacuzzi in the pool area

the pool was closed which was understandable because of covid

small pool, could improve hot breakfast food quality.

i wish the pool opened sooner.

pool & gym were great! breakfast enjoyable. good location.

unsupervised unruly children in the pool

very respectful staff ,clean rooms,nice breakfast and an amazing pool

finally, breakfast on every day we staid but saturday was literally scrambled eggs and dry sausage with some

the front desk was very friendly. the room had a kitchen and a large refrigerator with freezer.

always fresh lemon water and coffee, the staff was amazing, the bed was super comfortable, and breakfast was included

good coffee and a great breakfast. close location the the zoo.

liked that it had a mini kitchen with a nice an clean refrigerator

no bathroom by the pool.

kids loved outdoor pool and breakfast selections.

the pool wasn't open but not a huge loss.

family friendly amazing staff great amenities including the outdoor pool

great clean place to stay close to everything pool was great

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

pool looked

clean pool area was very clean and warm

easy to check in. rooms clean. pool was clean.

the breakfast was great and well organized. the pool was nice and clean. location was great.

the location was extremely close to the interstate. very easy to find. the pool was very clean.

and no pool to use

it was nice. i wish the pool was heated

the indoor pool was not heated. it was snowing outside and the indoor pool was freezing too

pool & gym closed!! open up!

the pool was on the smaller side is really the only negative i can think of.

the pool was too small and the water was very cloudy

pool looked nice but appeared to always be crowded and felt rather uncomfortable working out in the

thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

pool could be warmer.

was clean the pool was nice

the pool was open clean

pool could have more tables available for family afternoon gatherings.

great pool outside

should be a restroom closer to the pool area

pool closed

the pool was closed.

we went to the pool. it was closed, and dirty. bummer.

wish the pool was open.

didn't like that the pool was closed

we enjoyed the pool and the delicious breakfast

nice pool, close to zoo

the pool is nice too but a smidge

i didn’t use fitness room but i used the pool

comfortable beds, nice pool, good breakfast.

why are the pools kept so cool!

very clean great pool nice staff family friendly

pool and hot tub

it even has an indoor pool and jacuzzi

great pool and hot tub

hotel advertised a nice indoor pool

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

no pool

i didn t like the fact that online it states that they have a pool

not able to have shuttle available

the staff was extremely helpful and the grandkids enjoyed the pool.

pool had too much chlorine. caused a rash on my grandson

great breakfast, nice pool area

bottom of pool a little cleaner

the pool was refreshing after a long day of flying and driving

very clean, nice warm pool

the main reason we booked this specific hotel was because they had an outdoor pool

pool was closed, even though it was outdoor and the weather was perfect

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

great shuttle service and driver to cvg

my two nights here, swim in the pool, deep sleep, serene view from the 3rd floor, friendly and accommodating staff, delightful

vending machines not overpriced, breakfast was great, pool was clean and well maintained

wish they had an indoor pool though

plus they have a pool that is well maintained

the pool was nice and we had waffles for breakfast

the bar was fun

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time, hotel is fine, just a large addition

very clean and very close to airport. the shuttle was very convenient.

checkout staff was very friendly. gym and pool were great.

room service would have been nice after a long drive to hotel.

friendly staff , breakfast was good. kids loved the pool liked it all

very clean and the pool area was excellent. offered a variety of snacks in the lobby.

very clean quiet and comfortable. breakfast was good and pool facilities were good.

the pool was super cold

love this hotel,it is very clean,close to my sister's,pool and hot tub is always maintain, will be back

bar and the pool were closed.

pool was very very very cold

cleanliness, pool

the bed was comfy. we loved the pool, very relaxing for mom and dad yet fun for the kids.

convenient to the airport, ,comfortable bed, excellent pool

we took advantage of the pool, which was nice

very cute. has a pool, elevator, nice reception staff. room was clean. 10/10

swimming pool looked dirt

temp of pool and no hot tub

we especially like the face the pool area was open until midnight

the pool was fantastic and we appreciated the reservation schedule that they kept

the pool was nice and there was a wonderful sitting area outside

super clean, great amenities such as pool and continental breakfast, room was fabulous

room, nice kitchen with a full size fridge, clean, free laundry, indoor pool still open this time of year, plenty of parking, fireplaces out back to hang out around

clean, bed was extra comfortable, pool was nice, pet friendly

kids enjoyed the pool

for one, the pool was closed the entire time which is disappointing to the kids who were super excited to swim

the room was like a suite. very nice and clean great pool an awesome gym!!

) the boys loved the pool and breakfast

the pool was nice, it even had stocked towels and was clean

breakfast quiet pool

the outdoor pool was perfect, clean and temperature

the pool was great

the room, lobby, pool, etc was all very clean

comfortable beds. easy to get to. pool.

pool was clean & had nice seating for those not swimming

different things to do at the hotel that you didn't have to leave for there was a gym an indoor pool a pool table corn hole ect

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

pool isn’t big enough.

the indoor pool was an added bonus

has nice pool and hot tub

room layout room sizes breakfast dinner pool

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

we always enjoy the pool and breakfast was excellent.

the pool abs jacuzzi was great

the breakfast was wonderful

on-call hotel shuttle service to and from cvg is good

everything was great. room was clean. staff was so kind and helpful. breakfast was delicious.

the room was very nice and the breakfast was great

amazing staff, clean property, and excellent breakfast

pool was small but that's okay. everything else was amazing!

the staff were very kind and helpful, the amenities were plentiful, the pool was relaxing, and pretty much anything you would need is within walking distance or a very

the “heated” pool could have been a tad warmer.

the pool was closed for one whole day.

the pool was nice and everything was all clean and well kept as well

breakfast was good, okay pool was good could have been heated.

indoor pool

the staff was friendly and helpful. the pool was open, you get a hour but it was cool

no. because of covid 19, the pool was closed.

breakfast is as good, pool was war, outdoor smoking was clean

the pool. and definitely the heart shaped room we had

the pool area was really nice the kids loved it .

the pool and hot tub are clean and temperature controlled

rooms were nice and the pool was great

thing i didn’t like was the smoking rooms were in a different building than the pool, but oh well we still have an amazing time

everything was good, wish the pool could have been open.

you also stated there was a pool and to our disappointment it was closed

was a light going out on the pool so it was flashing into the room all night long

wish there had been an indoor pool, but can’t have everything..

i liked the pool area

i loved the pool and the hot tub, and the food was great

beautiful hotel kitchen and bar till midnight pool and hot tub till 10 rooms were great

pool was a little cold

everything. good location, good food, clean, comfortable, indoor pool and hot tub were great.

indoor pool was great but quite crowded.

pool

pool area was just so so

at first it was a problem with the pool being closed on our first day

the pool was a little chilly!

pool was small and had chipped paint on the bottom

meager breakfast. same every day. no pool, pool had been filled in.

no pool

you couldn’t order movies, no safe in the room and no pool

no pool or hot tub to relax in

an indoor swimming pool which is something i wanted specifically since i had my grandson with me

love the room kids enjoyed the pool will stay again

pool was clean

clean , breakfast,pool

indoor pool

the room was very clean, the entire hotel was very clean, we didn t swim or work out but the pool looked nice and the gym look very up to

very nice pool, clean rooms, clean lobby

pool seemed to have a lot of things/ stuff floating in it like it hadn’t been cleaned from the

we could’ve used more pool towels.

the lady making and serving the breakfast kept things full and the area cleaned

the breakfast offerings were excellent and a good variety oof selections.

staff was hospitable and friendly. room was comfortable. breakfast was good

good location and good facilities though didn’t use pool or gym

the hotel room felt like a little apartment; spacious, clean, nice kitchen and awesome shower head

breakfast was so much better than the free breakfast in other hotels

expensive. pool closed. no hot breakfast.

pool a little small but fun. wifi didn't work well in our room.

the pool was too cold

but the downside was the pool was too cold

the pool was on the small side and was a max depth of 4 feet deep

the pool was out of order

pool was busy with families

very clean nice breakfast bar

breakfast options were more than adequate for this type of facility

huge suite rooms, amazing breakfast selection, good functional gym

breakfast meat over cooked and boiled eggs needs to be warmed before serving

didn't have the complimentary breakfast so can't comment on that

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

the breakfast.

breakfast area was spacious and tables spread out-i didn’t feel jammed in next to people,

limited breakfast

quickly breakfast was replenished with the amount of guests eating

the breakfast, gym, and pool were great!

the hotel or our stay, but full-size trash cans in the rooms would be helpful, especially with a kitchen in the room

bathroom laundry items (towels, cloths, etc

equipped kitchen! full size refrigerator

hotels really nice has a kitchen the food was a lot better than i expected for breakfast

pool was closed a couple nights

entrance was open and welcoming with clear area for breakfast and indoor pool

the pool heater was broken but they were trying to get it fixed

the pool was nice and warm!

very clean, good breakfast, good daily room service, enjoyed the pool area.

pool not functional

tv picture was bad, more or better pillows, pool should be open later

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

pool was excellent and we really enjoyed making use of that

the pool was nice and clean