the bar and restaurant were used daily and were very nice

(they provided shampoo, conditioner, and bar soap

extremely friendly staff. great that the fitness center was open 24 hours a day.

the bar and staff were very personable

great bar and dining area that encompasses the experience of the location

the hotel decor was cute, the staff were friendly and helpful, and the breakfast was nice

the kind staff, lovely breakfast and amazing beauty and history of the hotel

excellent breakfast

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

the front desk staff was accommodating and the chef in the breakfast room was attentive and cooked me a wonderful breakfast with great coffee on both mornings

bedrooms one with ensuite, living room, full kitchen with more utensils and cookware than you'll ever need

amazing with a fireplace, balcony, full kitchen

outstanding property, gorgeous accommodations, wonderful extras for traveling with kids.

great kitchen, balcony and location. lovely breakfast place next door

the kitchen was outfitted with everything one could ask for

pool and hot tub

the pool and hot tub were clean and fun

the restaurant is good, though i wish i had had time to investigate other services like the bar and the pool

accessible parking garage, i enjoyed the high-quality room, breakfast buffet, fitness center, and pool area

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

we were told they were at capacity and we had to use the room service menu from our room and it is not the same options so we did not do this

no room service

need room service

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

breakfast buffet was over-priced for the food offered and room service food, while delicious, didn't come with plates or eating utensils

the rooms blocked my cellphone service so i had to use the wifi, which didn't work

breakfast was great. no room service though you could get towels etc from reception.

very friendly staff and best part is the parking garage is attached to the hotel

5 star hotel and complimentary breakfast would be a nice perk if the hotel includes it in the nearby future

room, comfortable bed, nice temperature control of room, quiet location, breakfast was included in this reservation, free parking, short drive to downtown skokie

pet fee is $75 and parking garage around the corner for $25 (take ticket to hotel front desk and

we didn't complain since we know that sometime the property can only do so much and our kids were able to stay asleep

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

also liked that it was quiet and there wasn’t kids running the halls

limited facilities available like a laundry.

i was in a one bedroom apartment with kitchen

needed a few more pots and pans and serving bowls for cooking. it was a great kitchen.

have all the basics in the kitchen

the property is great. kitchen is nice, bathroom is well appointed

spacious and had kitchen

daughter lives inn evanston so it was convenient and my granddaughter loved spending time in the pool

room included a kitchenette, coffee maker and even microwave popcorn

we came to celebrate our granddaughters 7th birthday and spent a lot of time in the pool.

the breakfast was excellent, and there was plenty of space

from the front desk staff to the house keeping, to the kitchen

loved the breakfast!gym was also very nice

breakfast, pool,gym, staff, price,etc

breakfast with cool pancake machine and cinnamon rolls sooo delicious

late check out

the gym is also small but has everything what you need for training

rooftop bar lovely staff good breakfast amazing room

breakfast delivered to the room would have been nice

would love to see a smoothie bar with greens, frozen fruit, oat milk, flax seed, etc

pleasant staff, good breakfast and nice beds.

excellent breakfast

no pet fee for our miniature dachshund

the spa tub was nice

the spa tub was really nice and the hotel was close to lots of restaurants.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

i made reservations for at room with spa and when we got there the rooms were all sold out.

no pet fee! perfect location and place for me and my puppy!

to make 3 calls, 2 texts and finally 1 trip down to the front desk to get my room serviced when it was listed to be done when we checked in

great location, super friendly and helpful staff especially maura, nice lobby and bar area, clean super nice room with a great bed and shower the mattress was the best ever had in a

had to pay for wifi hallways and lift was very dated bottles of water were expensive lack of hooks to hang towels

the wifi and cable was out during my trip and could not be restored before i left.

the only thing we did not like was that the room booked for 4 people (2 adults and 2 kids) was not ready with the sleeping sofa

was hotel was great-very clean,well decorated, the kitchen had everything we needed to accommodate to our children, very friendly staff & as well as

the game room was nice, and my kids enjoyed it

the view the kitchen area smart tv

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4 days

the pool was lovely and offered great views of the city

it is nice if you are going as a couple, but it is not kids friendly

room service brought all food in 20 min or less

were they have an exclusive happy our only for the guests including hot chocolate for the kids

it is nice if you are going as a couple, but it is not kids friendly

due to covid, no room service. they had outside service but it was more like takeout.

room service due to being too busy - not great for lone females late at night trying to get

great room service and restaurants, large bathrooms, good seating and comfy beds and pillows

style of the hotel, bar and restaurant

room service was on the ball, fast, reasonably priced and elegant, everything worked

restaurant, gym

they gave us great ideas about where to eat with kids and good activities for families visiting the city for the first time

were always ready to assist with cabs and with umbrellas, to the lovely front desk folks, to the room service, to the staff at the brasserie

eucalyptus steam room in the spa was wonderful

e lane) without wave

i would love to see them open the space up for a champagne bar or cocktail bar, some way to experience the space without having the whole high tea thing

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

i would love a beautiful lobby and bar accessible ramp or escalator.

location, lobby, friendly staff, nice gym

staff was exceptional. paola at the bar was great.

there is no coffee machine or kettle in the room so i called the room service and they brought me a kettle and mugs

you need to get better food service for room service

room service wasn't good - never asnwered

room service was not cleaned the room even we asked and remembered many times to reception

be sure to order room service for breakfast

the employees were wonderful. location was very good. the restaurants and bar were very nice.

loved the staff from valet to check-in to bar to coffee service in the morning

the bed was very comfortable. room service excellent.

at the front desk was awesome when we were checking in and made a connection with our two kids very quickly over their shared love of harry potter and chatted to them about the store in

the breakfast and the location

there was no pool available, it was renovated - which was not informed appropriately before

busy, bar service poor

kids as special vip's

the view, the pool and the cocktails! the staff were extremely welcoming.

ice cream trolly for kids

came with kids to do more museum-type activities and it was a bit farther away from all that

i had a room and i got my kids a couple rooms and their rooms was better than mine

kids enjoyed

we stayed was the night of the festival of lights parade, so the hotel was very busy with tons of kids

room service too expensive and charge delivery fees

very nice, and went out of their way to accommodate us with anything we requested; including a late check out

attentive, great location, spacious rooms, accommodated early check in and luggage storage for check out

the pool

elevators are fast and the late check out at noon was great as we were able to rest after breakfast

great views of the city from the pool and gym

very clean. the bar was great.

the gym had excellent equipment

the bed was soft and i loved the view of the city. the property has a gym quiet in my room

the receptionist i encountered when i ran down my laundry was just horrible

i would have normally ordered room service, but because of restrictions it wasn t offered

the indoor pool and spa area was great

room service orders were made and delivered promptly

that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race

you could get room service but i like to have a drink i

, on renovations until june end, spa had no body to service, and in door swimming pool super small, restaurant not a good one

pools were ok for kids if adults are with them

no room service but the operator still forwards the call to them

my kids loved parker, the house dog

spa shut down

pool closed at 10pm

the pet fee for $50. this should have mentioned upfront

good location. i hope their pet fee little less.

i was able to have a late check out at 1pm which was nice to be able to do stuff in the morning without feeling rushed

charge too much money for an early check in

paid for early check in

staff, gym location, room, closet

the pool on the 20th floor is large and offers a magnificent view of the city, with every possible

dining excellent and great bar for nightcap

best spa and pool for lap swimming

nice, the room was amazing, the food was very good and also lots of good and healthy options for kids

wish the restaurant/room service menu had more selection

the bar was very lively and lovely serving staff

you have to pay for wifi unless you are a preferred guest.

room service staff should make a swing through halls to pick up trays

dinner menu was good but needs a few less out there items and a few more that appeals to older kids and those with a less adventurous palate

the gym was another highlight – well-equipped with quality machines and free weights

bar and restaurant staff were friendly shout out to lauro and the restaurant manager for taking

amazing breakfast with a ton of options

good location for downtown chicago activities. better than average breakfast buffett.

great location , very clean super breakfast

no food room service.

it would be great to add room service, but the store at the lobby is helpful

the pool was very cold in the morning. otherwise no complaints.

no mini bar or water in room

close to everything we wanted to do! great gym and pool area.

location, room, breakfast, comfort, beds

loved the laundry facilities

no laundry to do own washing

had to ask several times for them to give us room service and even then we still had to ask for more toilet paper and towels

breakfast was great, though it would have been nice to have more gluten free options as well as

lobby bar is a great place to meet other guests

the lobby bar really jumps at night and the cocktails are delicious

the nye party in the lobby bar was well planned and

gym

the gym in particular was really new, and well equipped

gym and pool / hot tub were great to have

two elevators needed to get to your room was a difficult journey while traveling with young kids

kids should get to eat breakfast for free

wifi is terrible

the room service is great and prompt

loved the bar with simple but delicious menu and the ambiance

kids were disappointed there was no pool

room service was reasonably priced and quick

the bar was such a good vibe as

the hotel bar closed at 11 on a friday night. which i thought was super early.

and the butler which was the restaurant that delivered to the hotel was delicious and amazing and room service was affordable and fast

i liked the fact that it has a gym and a variety of options for rooms

in the basement you have gym

wonderful position, lobby bar and staff

charged me a late check out fee for no good

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

gym could be a lot better. more equipment. space has not been optimized.

the room, beatrix. the staff. the gym

we were there 4 days and didn t receive room service once

the beatrix restaurant downstairs has superb food and offers room service

also, there's no pet fee

many other good business hotels in the area, the room is modern and clean, the wifi is strong, and they have optional valet parking

i didn t like that we couldn t get into the pool

had some issues with room service delivered my food to the wrong place

the gym equipment was updated and was able to get a good overall workout

made towel animals for kids

kids were sad pool was closed and unable to get caffeinated coffee for our coffee maker.

the pool is small. kids were disappointed because it filled up quickly.

there were college kids on the

i liked the location but the kids wanted to be closer to grant park for the lollapalooza concert

hotel (especially for family) good location pool breakfast rooms with kitchen (+) my kids thoroughly enjoyed the pool (+) the pool was clean and warm, breakfast was delicious and the hotel was near so much (-)price of parking and the pool was suppose yo be heated but it was cold. (-)pool needs a little tlc, but was nice (+) the pool was very nice (+) we didn t use the pool but went and looked at it and it looked very cool with views (+) nice view from pool area (+) the rooftop indoor pool was nice when it was -3 degrees (+)size, location, swimming pool for kids to enjoy (heated)

everything! it was a perfect get away for my kids and i.

breakfast; gym with a view; suites were much more spacious than a typical hotel room; location was

have a coin laundry facility on site that they don t keep enough change for so you can actually use the

the food at breakfast was amazing

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

pet fee + 100 cleaning fee) extra for one night for my dog

was clean spacious and had a huge bar in the lobby with comfortable seating and valet service

the room service was amazing very helpfull and willinfull to

i love the bar it was a vibe

jacuzzi bath tub, and room service staff did not pick up dirty dishes for two days

free breakfast, kids loved the waffles

corner suite is incredible, our kids loved it!

great but wifi

00 room service charge would be automatically added to the initial payment and put back on my card if

kids loved the pool and we liked the terrace where you can enjoy coffee and snacks even a meal or

the corner room and the amazing pool.

the pool is awesome and also has great views

bar and restaurant breakfast staff was under staff the breakfast and food and quality was

the hotel itself was beautiful and the bar was also very pretty

i love the indoor pool!! staff was great, they were very attentive and polite.

our kids loved the outdoor pool on the roof

i wish there was room service

highly responsive staff, clean and quiet property, swimming pool and swim deck with games for kids were the highlight of our stay

also, delicious cookies to cool down the kids

pool

it was at 12 after room service ended

the room was large; early check in and the bed was very comfortable

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service