bed was very comfy and got breakfast was excellent

spacious room. close to the zoo (10 min by car). breakfast included. coin laundry in house.

good location plus they have laundry machines

laundry facility

hot breakfast was good. hotel was nice and clean.

swimming pool, gym what else you need for that price

breakfast was good. staff were friendly. pool was clean.

swimming pool, gym what else you need for that price

the indoor pool and small but adequate gym was great

breakfast was good. staff were friendly. pool was clean.

ev charger was great breakfast was good

the breakfast was amazing and the staff are so helpful.

breakfast imwas great with variety of foods

liked having the availability to the kitchen area, dinning table, sitting area as well as a door on the bedroom

the room was huge with a complete kitchen and living room

early check in.

we called in the morning for a early check in and were told “no problem” we actually arrived a little late due to traffic at

no change machine for the laundry machines

early check in to clean efficient room

liked that it was cat friendly. laundry room was ok. staff was alright.

that there was the option of having a separate room and still had 2 more beds as my kids are older and do not want to sleep in the same bed

kids running in hallways

as we were travelling with kids, it was nice to have separate bedroom and living spaces

there was a hockey tournament in the area, so during the evening, the kids from the team were running up and down the halls

good selection on the breakfast buffet as well

the pool was closed

i was disappointed that the pool was closed. my wife is a swimmer.

pool & spa not working & the grab bar is in the wrong place for getting out of the tub

no swimming pool, the radiator leaked making the rug wet and smelly

better pillows would of been nice. and a better selection for breakfast

everything is clean and the breakfast good

great breakfast

clean and comfortable. great breakfast.

good breakfast

the breakfast had a wide variety to choose from

it has the potential to have like a rooftop pool or patio

i'd rather pay a higher rate and be offered free room service and coffee

the indoor swimming pool was too cold

the pool was beautiful and resort-like, with swim streams and lounge chairs, and the gym exceeds

no mini bar no room service after midnight

pool temperature was nice and warm

the breakfast was the best i’ve ever had at a hotel under $400 a night!!

the facilities like the gym, coffee services, and lobby were great. the staff were very helpful.

gym, and pool were good.

bathroom needs a facelift gym needs more equipments

breakfast can be a bit better with options

breakfast needs to be improved

friendly staff. very clean. comfortable bed. the continental breakfast was a bonus.

no elevators and limited breakfast.

i would prefer a continental breakfast or just a buffet with wide variety

no atm to get money to do laundry

pool was nice, but soo many kids made it not enjoyable, and location

my kids love swimming pool and fitness facilities

clean, parking, late check out

good wifi and location. very clean.

the pool was closed because of a chlorine issue. missed the swim.

good location. comfortable and breakfast was included.

breakfast & location, very friendly staff

breakfast was less than expected

loved having the kitchen facilities as we were there working for a few days

on-site restaurant was ok. pet fee was very low($15/stay).

bed, big room and great room service

in the room price but it s very affordable a day for being a guest , my view was amazing, my kids loved being about to have the little patio off our

it was cold in the lobby, the restaurant and downstairs in the fitness and pool areas

there was problems with the wifi and was down most of our stay

clean , fairly up to date, has pool and gym but didn’t use them

pool was closed for renovations but that was not communicated on booking

staff was extremely nice and the breakfast was really great. definitely worth the purchase.

breakfast was great value and very good.

at the check-in/breakfast provide; the facilities such as the business center, swimming pool and gym are all great and well maintained

nothing; a very average hotel and a subpar experience. undisclosed pet fee; awful breakfast.

gluten free options for breakfast

was just sad that the spa was closed, would have been great to use while the kids played in the pool

breakfast and room were amazing

i was tired and didn't get up on time for breakfast but

hold bar in shower-could be dangerous bathtub surface very slippery also dangerous cleaning staff did

we went to use the gym, and then were disappointed that not only was the pool closed, the men's changeroom was as well

swimming pool

told the front desk about this problem, they sent up to the room, one bar of soap and two sachets of shower gel

liked that there was a side door that led to the food court and subway station the gym was nice as well

is no mini bar, no breakfast and no room service

modern loved the location, easy to jump on the train and go anywhere loved the fact i could order room service or go downstairs when it was raining to have supper

i also had the choice of room service or go down to the bistro to eat

hard trouble getting room service however

when they were out of the dessert i wanted for room service, they brought up a different similar one for free

the breakfast, the room service & ambiance

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

there is no room service on the phone options, and not at the online site

well equipped gym and pool available

well equipped gym and pool available

love the room and the bar and coffee shop

we had been to the bar previously and that made us decide to stay here

didn’t get to have the breakfast we paid for because we couldn’t find where to go

rooftop bar closed which was a reason for booking

the bathroom had a plastic shower curtain and looked like school gym facilities

old charm. style. very clean. laundry facilities available on request

we have enquired and used the laundry services, they were charged at reasonable level and the staff were so nice to provide

pillows, the friendly cleaning staff, the shower and towels, coin laundry available, location in the city, there was a fridge and a microwave

i would’ve liked victorias mansion to post laundry hours and how you can get your laundry done

having a laundry was excellent

breakfast was delicious, the room was spacious, lots of activities close by

the room was clean and the breakfast was nice

they also gave us late check out on our departing day for no additional charge

location restaurant great for breakfast friendly staff

am not sure why the restaurant is only open for breakfast which is fine

the gym and spa are excellent

reakfast and dinner) was fantastic

the gym was under maintenance.

they raise the service bar extremely high every staff member i dealt with was professional, capable, and

room service was fantastic & efficient and dining at the restaurant was excellent too

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

accessible room with a king bed (other rooms mostly had double beds) which included complimentary breakfast

the front desk staff was very friendly and accommodating, and the gym was functional

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

great location, breakfast was awesome and the roof terrace an absolute sun trap.

pool was under maintenance so couldn't use it

the pool was closed, it was so disappointing but they more than made up for it

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

no power bar or electric outlet to connect all our electronics

room service was good, breakfast also good

i liked everything in the room. was very comfortable and relaxing. the bar was just great.

excellent service from concierge, doorman, front desk, room service, cleaning staff

the hotel itself and the room was amazing, and the spa offered incredible massages

n-alcoholic and munchies)

view from the 10 floor, and very quiet, a great breakfast, we will come back again

the wifi was weak for my wife's phone, but otherwise, nothing, not to not like.

the wifi on my iphone kept disconnecting and was generally unstable.

there was also a guest laundry, which was well-priced ($2 to wash and $2 to dry) and very convenient (+) laundry room (+)room very clean and with necessary accessories, staff very kind, the breakfast rich and various, laundry, free coffee and ice for beverage always ready (+) coffee machine in the room, iron, hairdryer, laundry on 4th floor, ice machine (+) convenient laundry in hotel, snack bar in foyer and iron and ironing board in room (+) there is a guest laundry room (+)free breakfast, wifi and it is secured, laundry available, interconnecting rooms (+) the onsite laundry room was great and you bought tokens from the concierge so didn't need to source coins (+)seemed really good (yet i didn t use them) - gym, snacks and drink shop, even a little laundry room for guests use (-)feel i was given one of the less desirable rooms on my late check in, i was right next to the laundry and elevator, which meant a little noisy (+) the on-site laundry a god send

excellent breakfast

the kitchen is very well equipped, spotless, there is a washer dryer

location perfect. view amaizing. kitchen very good.

there was no toilet paper and no paper towels in the kitchen

i really like the full kitchen and big fridge

the kitchen exhaust fan was grubby and didn't work

breakfast was delicious - plenty of selection, healthy, fresh ingredients

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

breakfast way delicious, especially the sour dough pancakes

design, atmoshere, breakfast, comfortable beds, fitness center, location

breakfast in restaurant joni was excellent

great location, late check out was offered

pool downstairs was under renovation so the top floor pool was open to kids and the lounge was converted to a kids zone

only thing not in kitchen was baking sheet

early check in was nice and easy

nice pool and play area for younger kids

and dryer wasn’t available in room false advertisement as i stayed over 10 days with kids and was depending on

central area downtown. very nice and helpful staff. bar snacks were great.

room was well equipped with kitchen and laundry an especially nice bonus.

room had kitchenette and washing machine which was perfect with kids location was perfect ,we didnt need the car at all all was max 5-30 mins

buffet breakfast was superb

didn t like how they didn t have bell service to help with my luggage i was travelling with kids

the staff was extremely friendly and thorough loved the breakfast package

didn’t like how they didn’t have bell service to help with my luggage i was travelling with kids

the extra option of watcihng netflix in the rooms was wonderful as we were travelling with the kids and it kept them happy and quiet

had to walk through the gym to get to the pool, which was a little awkward, but not a big deal

the wifi connection was poor

we enjoyed the pool

the bed was huge and comfortable and the wifi was excellent

sauna is in gym on 6th floor but pool is on 8th. but that's ok

early check in arranged and parking rate reasonable for one night stay

the gym was good (but could use air con

a small kitchen and fridge and a nice bathroom and bedroom

kitchen area was really useful

stayed for 2-nights and spent most of our time exploring the city, so we didn’t use the spa or gym

the availability and luxe if the spa was a real treat!

we ordered room service, which they have in the late night hours

lobby lounge and bar was lively and welcoming

room was very clean, early check in was granted, and every request was promptly responded to

location was fantastic. i also was impressed by kitchenette in the room.

great bed. roomy room. great breakfast great little restaurant downstairs. great hotel gym.

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

no pool :

i asked for an early check in as we travelled by train and room was ready upon check in

the upgrade was an excellent suite. kitchen was very good. room very quiet staff very pleasant.

from the reception or the bar or the restaurant, to the room attendants

wifi didn't work anywhere, but we didn't really go there to be on the internet, so it was fine.

appreciated the doggie gift bags and no additional pet fee

staff, gym

have liked a room service menu in the room

wifi not the best

kids wished for a pool.

the swimming pool was freezing cold! couldn't enjoy it .

everything was clean and room service was just great

the swimming pool and the location.

had a very comfortable clean suite that had all the toiletries you needed, great room service, excellent location, and close to shops and supermarkets

great swimming pool. fitness center is ok, but with outstanding views

quality hotel, polite friendly staff, good location, excellent gym and swimming pool with sun loungers and towels, fantastic large breakfast, good sized rooms

the helping are so big and they should have just let her have a kids size

loved the club lounge, the kids really enjoyed that experience

surprised that there was a charge for wifi

the wifi at the hotel was an issue, the connection was on and off throughout the stay

the room service was done quickly and efficiently

very cool pool, both levels great for kids

lovely pool and good gym. central location

excellent location, helpful and courteous staff, and the bar and restaurant on site were top notch

kids loved the pool it was very clean and modern rooms

breakfast great, room fantastic, services,

breakfast - scrambled egg was bland and toast not hot.

the maintenance guy came to fix it when we were reciving our room service for dinner

a suite with the cinema

pool area was only shallow water, outdated looking and you can see so much rust/corrosion in the

wifi

around the pool were a really great feature, and the moroccan-inspired relaxation area in the spa struck a luxurious yet serene vibe

gym and pool which was open until late (very much appreciated) (-)the pool was closed for a half day due to pipe burst..... (+) the lobby, lounge, pool, and the deluxe room was more luxurious than we were expexting (+) we enjoyed using the exercise room, swimming pool and sauna (+) the deep soaking tub, pool, sauna and the lovely staff (-)there were a lot of kids at the pool (-)pool was relaxing (+)room, staff pool location service (+) the room was elegant and attention to detail was wonderful, the pool was very fun, and clean (-)i wish the pool was a little deeper.

room service was fabulous too, lots of choice, amazing quality & arriving promptly

great service and responsiveness from staff, fabulous spa treatments

great indoor pool and gym

the hotel also had great activities for kids, including organized events, a playroom, and a nice pool

the eggs benedict mentioned men received for room service in the morning was probably the best i have ever had, as agreed by my friend

pool and spa area were open and airy , very inviting

everything was perfect, location, room, cleaness, bar and others

was able to offer early check in and late check out

best stay, luxury bar and perfect scene

great service, beautiful room, fun pool - we'll come again

wifi free only if you ask for it - just make it free to everyone

gym and pool was excellent

rly check in, late check out)

many excellent restaurants near by and the very cool library bar at the fairmont

for example, i came in late one night

another chair or eating area might be helpful, especially when eating room service meals

room service was delicious

the pool was a great feature as well

thing is, they advertise adult only time in the pool but every time we went it was filled with kids

wifi connection

wifi is an extra charge.

doesn't have laundry mashines

the cafe n the bar epoch had good quality

bar a little

the spa is to die for

the room service was perfect, the rooms were cleaned a lot of times during the day and it s like a

super clean great restaurants excellent gym

- nice swimming pool, jacuzzi, sauna and gym

the location, cleanliness and pool!

staff are very courteous, the char bar staff are well versed in mixology, the rooftop addition is classy, and the hotel is in close

) even the pool has a great city view

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly