enjoyed a swim in the pool during my stay here

maybe more fresh fruit at the breakfast counter

breakfast included and very good

friendliness of staff. good variety of breakfast foods!

great location friendly staff and good breakfast options

place was clean and came with a kitchen, just what i needed

complete amenities with full kitchen full-size fridge, great furniture, ample parking space, friendly staff

the pool was great and the continental breakfast was great

was amazing, pool perfect temperature, room comfie and clean (a little squishy with a crib beside the bed),

breakfast selection was bigger than i expected

bed was very comfy and got breakfast was excellent

the room was clean. the breakfast was okay.

breakfast was good, well setup clean and refilled as needed

having a laundry and business facility staff were excellent

room for the breakfast was super full so there wasn't space for me to actually eat but thats not really

early check in.

we called in the morning for a early check in and were told “no problem” we actually arrived a little late due to traffic at

no change machine for the laundry machines

early check in to clean efficient room

liked that it was cat friendly. laundry room was ok. staff was alright.

that there was the option of having a separate room and still had 2 more beds as my kids are older and do not want to sleep in the same bed

kids running in hallways

as we were travelling with kids, it was nice to have separate bedroom and living spaces

there was a hockey tournament in the area, so during the evening, the kids from the team were running up and down the halls

good selection on the breakfast buffet as well

the pool was closed

i was disappointed that the pool was closed. my wife is a swimmer.

pool & spa not working & the grab bar is in the wrong place for getting out of the tub

no swimming pool, the radiator leaked making the rug wet and smelly

better pillows would of been nice. and a better selection for breakfast

everything is clean and the breakfast good

great breakfast

clean and comfortable. great breakfast.

good breakfast

the breakfast had a wide variety to choose from

large variety of breakfast items

gym, and pool were good.

pool and fitness centre would have been nice but covid so understandable

the breakfast buffet was excellent

the kitchen service was average, and the staff was a little unfriendly

close to where we were going, priced accordingly, restaurant/ bar at location, breakfast

the full kitchenette and comfy beds

didn’t have orange pekoe tea or many options for breakfast as well as food for guests in the

pool floor cut all the kids feet when we told a maintenance guy he said they probably stayed in too

swimming pool was not open .. 2 times in a row

washroom. tv. up to date technology. location is great. room service was good.

no mini bar no room service after midnight

the gym was quite equipped

very limited selection of food/snacks if you check in after room service restaurant closes

room service is always late

the breakfast was simple but we weren’t expecting anything so that’s a bonus

having breakfast included.

breakfast is more of a bagel, quick on-the-go situation but i didn't mind ordering extra

breakfast can be a bit better with options

room, great staff, complimentary breakfast(not many options but at least you don’t have to worry about it)

clean, parking, late check out

self laundry is convenient.

staff was very helpful, rooms were extremely clean, pool was fantastic, a very central location for tourists

free wifi and free pking

wifi was slow

on-site restaurant was ok. pet fee was very low($15/stay).

bed, big room and great room service

in the room price but it s very affordable a day for being a guest , my view was amazing, my kids loved being about to have the little patio off our

it was cold in the lobby, the restaurant and downstairs in the fitness and pool areas

there was problems with the wifi and was down most of our stay

clean , fairly up to date, has pool and gym but didn’t use them

pool was closed for renovations but that was not communicated on booking

staff was extremely nice and the breakfast was really great. definitely worth the purchase.

breakfast was great value and very good.

at the check-in/breakfast provide; the facilities such as the business center, swimming pool and gym are all great and well maintained

nothing; a very average hotel and a subpar experience. undisclosed pet fee; awful breakfast.

gluten free options for breakfast

was just sad that the spa was closed, would have been great to use while the kids played in the pool

breakfast and room were amazing

i was tired and didn't get up on time for breakfast but

hold bar in shower-could be dangerous bathtub surface very slippery also dangerous cleaning staff did

we went to use the gym, and then were disappointed that not only was the pool closed, the men's changeroom was as well

swimming pool

told the front desk about this problem, they sent up to the room, one bar of soap and two sachets of shower gel

liked that there was a side door that led to the food court and subway station the gym was nice as well

is no mini bar, no breakfast and no room service

modern loved the location, easy to jump on the train and go anywhere loved the fact i could order room service or go downstairs when it was raining to have supper

i also had the choice of room service or go down to the bistro to eat

hard trouble getting room service however

when they were out of the dessert i wanted for room service, they brought up a different similar one for free

the breakfast, the room service & ambiance

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

there is no room service on the phone options, and not at the online site

well equipped gym and pool available

well equipped gym and pool available

love the room and the bar and coffee shop

we had been to the bar previously and that made us decide to stay here

didn’t get to have the breakfast we paid for because we couldn’t find where to go

rooftop bar closed which was a reason for booking

the bathroom had a plastic shower curtain and looked like school gym facilities

old charm. style. very clean. laundry facilities available on request

we have enquired and used the laundry services, they were charged at reasonable level and the staff were so nice to provide

pillows, the friendly cleaning staff, the shower and towels, coin laundry available, location in the city, there was a fridge and a microwave

i would’ve liked victorias mansion to post laundry hours and how you can get your laundry done

having a laundry was excellent

breakfast was delicious, the room was spacious, lots of activities close by

the room was clean and the breakfast was nice

they also gave us late check out on our departing day for no additional charge

location restaurant great for breakfast friendly staff

am not sure why the restaurant is only open for breakfast which is fine

the gym and spa are excellent

reakfast and dinner) was fantastic

the gym was under maintenance.

they raise the service bar extremely high every staff member i dealt with was professional, capable, and

room service was fantastic & efficient and dining at the restaurant was excellent too

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

accessible room with a king bed (other rooms mostly had double beds) which included complimentary breakfast

the front desk staff was very friendly and accommodating, and the gym was functional

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

great location, breakfast was awesome and the roof terrace an absolute sun trap.

if i had to pick on one thing, it would be wifi speeds, but it is enough to do video streaming for 2

the wifi on my iphone kept disconnecting and was generally unstable.

wifi kept asking to log back in, but not such an issue, as the internet speeds have been excellent

breakfast selections were great. the variety exceeded my expectations. the area was quite clean.

view from the 10 floor, and very quiet, a great breakfast, we will come back again

ordered room service breakfast, paid for a pot a coffee and did not receive it

great location. close to subway and to rom museum. very friendly staff. swimming pool.

the pool was closed, it was so disappointing but they more than made up for it

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

really a fault but had packed the swim suit was looking forward to using the pool - it was closed for repairs

the spa was phenomenal

gym was underground i

the cost of room service was outrageous,,,, very poor value even for this rarified strata

very much enjoyed the pool and steam room

room service menu is expensive and no vegan options

access to small gym and pool as well

pool downstairs was under renovation so the top floor pool was open to kids and the lounge was

location, staff, cleanliness, cost, early check in

love the location and indoor pool. kids enjoyed it.

staff from the front desk the concierge to bar staff evening cleaning staff was so friendly when we past them in the hall, we have stayed at

there was no toilet paper and no paper towels in the kitchen

i really like the full kitchen and big fridge

but everything you need for a central stay in toronto clean, good bed including sofa bed, all kitchen utensils and appliances work well even some storage/ sandwiches boxes and a reusable ice

the location is superb. the kitchen is fully equipped.

the kitchen is very well equipped, spotless, there is a washer dryer

there is not room service available in the hotel, so if that s important to you, this probably isn t the

the lack of room service / cleaning

smiles from staff, no dishes, laundry detergent etc in the kitchenette washer/dryer suite

extremely limited room service, but the room inexplicably had a kitchenete

swimming pool yet i didn t choose it for that , but i don t do gym equipment and my sore knee needed a pool

hotel breakfast is à la carte, with moderate portions, a wide variety of choices, and delicious flavors

design, atmoshere, breakfast, comfortable beds, fitness center, location

breakfast in restaurant joni was excellent

breakfast way delicious, especially the sour dough pancakes

breakfast was great

nice breakfast and very good coffee :) a special mention to sherif for his great kindness and for giving

wifi was very dodgy.

front desk excellent had a smooth check inn room service staff also very good .

room was a bit dark. gym facilities weren t the best but didn t hinder our stay

spacious and welcoming gym was very good we walked to all main attractions with ease.

seven year old daughter loved the kid sized couch and the little bar fridge

my grand kids enjoyed the pool and we enjoyed the hot tub

they loved the rooftop pool (kids are 5 and 7)

we had drinks & snacks in the bar - the service was great and really quick, the snack options were fab and tasted great too

kids loved the indoor pool and the saturday-sunday buffet

the gym was good (but could use air con

a small kitchen and fridge and a nice bathroom and bedroom

kitchen area was really useful

stayed for 2-nights and spent most of our time exploring the city, so we didn’t use the spa or gym

the availability and luxe if the spa was a real treat!

we ordered room service, which they have in the late night hours

lobby lounge and bar was lively and welcoming

room was very clean, early check in was granted, and every request was promptly responded to

location was fantastic. i also was impressed by kitchenette in the room.

great bed. roomy room. great breakfast great little restaurant downstairs. great hotel gym.

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

no pool :

i asked for an early check in as we travelled by train and room was ready upon check in

the upgrade was an excellent suite. kitchen was very good. room very quiet staff very pleasant.

from the reception or the bar or the restaurant, to the room attendants

wifi didn't work anywhere, but we didn't really go there to be on the internet, so it was fine.

they were fast, attentive and amazing with our two kids ages 6 and 3

on the corner made it difficult to go in, and their aren't a lot of recreational places to go for kids in the building but definitely a nice romantic place to go for adults though

great swimming pool. fitness center is ok, but with outstanding views

had a very comfortable clean suite that had all the toiletries you needed, great room service, excellent location, and close to shops and supermarkets

nice indoor pool and restaurants

appreciated the doggie gift bags and no additional pet fee

very good wifi

no answer on the room service line or the restaurant's actual phone number despite multiple tries

enjoyed the wine reception in the afternoon and coffee bar in the morning

needs a laundry facility/service of some kind. room service came too early for me

quality hotel, polite friendly staff, good location, excellent gym and swimming pool with sun loungers and towels, fantastic large breakfast, good sized rooms

the helping are so big and they should have just let her have a kids size

loved the club lounge, the kids really enjoyed that experience

surprised that there was a charge for wifi

the wifi at the hotel was an issue, the connection was on and off throughout the stay

the room service was done quickly and efficiently

very cool pool, both levels great for kids

lovely pool and good gym. central location

excellent location, helpful and courteous staff, and the bar and restaurant on site were top notch

kids loved the pool it was very clean and modern rooms

breakfast great, room fantastic, services,

breakfast - scrambled egg was bland and toast not hot.

the maintenance guy came to fix it when we were reciving our room service for dinner

a suite with the cinema

pool area was only shallow water, outdated looking and you can see so much rust/corrosion in the

- mgt/staff flexible accommodation to early check in/late check out - good comfortable and clean bed, toilet, toiletries room with the lakeview -

lovely breakfast restaurant

room service was great and staff was even better

was able to walk with kids to cn tower, aquarium and many dinner options

the breakfast buffet was overpriced and the service was very slow.

the gym and pool are first rate

would have been great of breakfast was included or advance option to add.

our kids love the rooms and pool area, while we love the location and value

they let us have a very early check in with a view of the cn tower

limited breakfast options.

accommodation with a great corner room and view of the cn tower, room service was quick

room service was delicious, room was amazing

it might also be a weekday, but room service missed some requests after midnight, but it was completely understandable

gym and pool which was open until late (very much appreciated) (+)extremely friendly staff. very welcoming. gym is first class. food is excellent. (+)customer service lovely clean hotel excellent facilities spa , pool and gym location downtown (+)spa/gym was excellent, the live music in the lobby was great (+) gym/ pool area (+)bar food very good. good asian restaurant next door. service in bar and gym excellent.

customer service lovely clean hotel excellent facilities spa , pool and gym location downtown

rly check in, late check out)

many excellent restaurants near by and the very cool library bar at the fairmont

for example, i came in late one night

another chair or eating area might be helpful, especially when eating room service meals

room service was delicious

the pool was a great feature as well

thing is, they advertise adult only time in the pool but every time we went it was filled with kids

wifi connection

wifi is an extra charge.

doesn't have laundry mashines

the cafe n the bar epoch had good quality

bar a little

the spa is to die for

the room service was perfect, the rooms were cleaned a lot of times during the day and it s like a

super clean great restaurants excellent gym

- nice swimming pool, jacuzzi, sauna and gym

the location, cleanliness and pool!

staff are very courteous, the char bar staff are well versed in mixology, the rooftop addition is classy, and the hotel is in close

) even the pool has a great city view

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly