i missed the breakfast by an half hour. maybe extend the hours of breakfast?

there was a hockey tournament in the area, so during the evening, the kids from the team were running up and down the halls

run into this a lot at hotels, hockey tournament that weekend so kids everywhere, yelling and running up and down the halls until late into the night

kids running in hallways

and great with our kids

the location is good but we were late for breakfast.

no swimming pool, the radiator leaked making the rug wet and smelly

the breakfast was ok for my husband

breakfast was adequate.

is no pool

clean and comfortable. great breakfast.

good breakfast

this was an awesome breakfast..good hotel

everything is clean and the breakfast good

the breakfast had a wide variety to choose from

we called in the morning for a early check in and were told “no problem” we actually arrived a little late due to traffic at

doctor's offices, etc and many of the hotels are starting not to add to this by using unscented laundry products

ud83eudd22 our second room was located directly across from the housekeeping/laundry room and we were woken up very early by staff speaking loudly to one another with no

early check in.

staff were very friendly. free early check in if a clean room is available.

some of the machines in the gym didn’t work

pool and fitness centre would have been nice but covid so understandable

not my first time. great selection for breakfast staff very friendly

the facilities like the gym, coffee services, and lobby were great. the staff were very helpful.

breakfast was awesome and pool was lovely

the pool looked beautiful

i think everything was great. i liked the suites with the kitchen

excellent facilities, great location, great staff and great pool! i also loved the breakfast.

breakfast was adequate, good coffee. kureg and n the room.

loved that every day there was different options for breakfast

the room was huge with a complete kitchen and living room

liked having the availability to the kitchen area, dinning table, sitting area as well as a door on the bedroom

the room was wonderful and large. room was very clean and the kitchen was stocked well.

having the pool, gym and golf green was nice to kill time for the family

gym and pool was amazing

spacious room. pool . great facilities.

enjoyed a swim in the pool during my stay here

stayed more than one night , i think the rooms should have a microwave in them , pool was a little on the cool side & hot tub 'really hot'

great location friendly staff and good breakfast options

i will not return here pool and gym closed they should reduced the rates

pool

bed was very comfortable, my grandson had a blast in the pool

the breakfast was delicious

never got time to try pool.

very friendly and helpful staff. good quality basic breakfast.

spacious room. close to the zoo (10 min by car). breakfast included. coin laundry in house.

the grab and go breakfast was great, especially the service that was provided!

it's a very busy place and breakfast area was too small to adequately handle the crowd.

laundry facility

furniture and breakfast

on-site restaurant was ok. pet fee was very low($15/stay).

the food was incredible. so fresh and well made. the pool was nice and warm.

95 but super cheap by toronto standards, great pool and fitness area

upgrade your internet/wifi connection

the kids loved the swimming pool the outdoor and the indoor. and the staff were awesome.

liked that there was a side door that led to the food court and subway station the gym was nice as well

microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

the wifi did not work well at all

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center

room service shouted and knocked the door to door at 8am in workdays

is no mini bar, no breakfast and no room service

poor wifi.

the rooftop bar is a great venue to relax and enjoy the toronto skyline

the wifi was reliable

that they need to add soda/ iced tea prices to their room service menus.

well equipped gym and pool available

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

i liked that the gym was separated into 3 separate work out areas

i wish the bar stayed open longer

wonderful pool and overall hotel decor!

am not sure why the restaurant is only open for breakfast which is fine

i wish there was bacon for breakfast but not a big deal

the bed, the pillows, the cleanliness and the tasty and varied breakfast were as always excellent

nice and spacious room, good value for money, gym and indoor pool

location and early check in.

the bar on the 6th floor is amazing

love the room and the bar and coffee shop

no breakfast as i get up early and the breakfast starts to late for me

terrible breakfast and overpriced

we had been to the bar previously and that made us decide to stay here

are some kitchen facilities, but there was neither a cloth nor paper roll and no dish-washing detergent

location and kitchenette (sort of). check in pleasant

kitchenette was really just microwave small frig and coffee maker

pillows, the friendly cleaning staff, the shower and towels, coin laundry available, location in the city, there was a fridge and a microwave

great with fridge and a little kitchen area in the room

accessible room with a king bed (other rooms mostly had double beds) which included complimentary breakfast

great location, staff, laundry room for guests, they made usa feel like home

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

rooftop gym

a gym without a sauna and steam room for the price would exceed the expectations.

love the breakfast buffet offered during my stay at holiday inn express

clean, comfortable, helpful staff, good location downtown and good breakfast

good location , very friendly staff especially the cleaning and kitchen staff

and needed to go a room way before check in and when i called and asked if at possible for an early check in even just for one of my two booked rooms they were able to get us in immediately

excellent breakfast

my heart belongs to the outdoor sun deck near the swimming pool

room service excellent as was the staff

immaculate and all the right things in all the right places. also new gym is da bomb!

also, there were too many people in the swimming pool in the morning, it would be nice to have some privacy

com that kids cannot use pool outside 9-12 or 4-7, this is so stupid, why would i book a hotel with pool,

finally, a renovated room; however, no kitchenette or laundry.

the location was good for the kids to walk around.

no complimentary breakfast

in at 2330 - sofa bed not made for our kids (at $900 for a one bedroom apt - would expect this to be made - one one pillow given for the

thing i did not like about this place

the lounge bar especially lovely

every room service order we had was messed up and did not match what the menu said

for example, call for a bottle of water resulted in room service delivering filtered

people super kind they gave us very early check in room very big and clean

house keeping service wasn't good - room service is not great.

room with balcony and kitchen

just gave us a room with a kitchen, calling that an upgrade

easy check in. staff accommodated my late check out request.

don’t miss the gym on the 27th floor, either – it’s fantastic

the santa, candy bar, hot chocolate , drinks, kids playroom (upstairs we found pre checking out the adult pool)

there was no toilet paper and no paper towels in the kitchen

the location is superb. the kitchen is fully equipped.

i really like the full kitchen and big fridge

using the kitchen facilities for breakfast, as well as the occasional sit-in meal, helped keep our costs down

excellent location. fully equipped kitchen.

the steam baths are appreciated and the small pool is welcome

gym is very dreary. food is over priced room felt small

wish it had a hot tub. more spa availability

the bed was especially comfy and i loved the inclusion of the mini bar items

free soft drinks from the mini bar and other goodies

wifi was not good. probably more due to room location but we had to rely on cellular mostly.

great location near the train station, nice common area hot tub, comfortable bed, nice breakfast

spacious well equipped and comfortable room; gym

the breakfast was very balanced. the variety of foods was pleasantly surprising.

pool area was quiet and relaxing

no laundry detergent

no pool or continental breakfast

kitchen area was really useful

very small fitness center. no pool. low points only for the facilities.

ok gym available

breakfast should be improved

breakfast was delicious - plenty of selection, healthy, fresh ingredients

would have preferred buffet style breakfast

breakfast in restaurant joni was excellent

breakfast was great

wifi wasn t very good. tv casting didn t work

check in and check out clean and fast - lots of amenities in room and quiet with free wifi

the rooms are very spacious with a nice size kitchen

one staff from the front desk/concierge

the room also had very helpful amenities such as kitchen sink, stove top, fridge microwave and a dish washer

it did not appear to be any warmer than the pool if not

enjoyed the pool as well

our room was clean and spacious and the indoor pool and gym were good too

seven year old daughter loved the kid sized couch and the little bar fridge

the extra option of watcihng netflix in the rooms was wonderful as we were travelling with the kids and it kept them happy and quiet

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

other f&b outlets, steam room, less chlorine in the pool ...

facts : i arrive with my two kids after

the swimming pool and the location.

the kids loved the tv embedded in the bathroom mirror

all aspects of the service was first class. the pool was enjoyable

shops are nearby, and there are a lot of facilities, like a pool, a restaurant, laundry etc

i didn t like the early check in fees, the room was there, clean and ready

we got a suite with a kitchen which was perfect

also super close to sick kids hospital - a great place for parents to stay

location * view

they gave us a bonus $50 credit, so we had lovely room service breakfast delivered exactly on time

great location, friendly staff, fantastic room service

kids were gutted upon arrival as the pool was closed and there were also a lot of renovations which

nice lobby with garden, nice pool, sauna, laundry

i hate the fact that there is no free wifi in the rooms.

they had animals in the pool area for the kids to play with which really made the trip for them

the food in the bar area was terrible , our waiter was good it was the food , it wasn't even busy but our food came

upgraded room, complimentary wifi and late check out at 3pm. all inclusive. best service.

and lake view on the 32nd floor was great -birthday card and chocolates -friendly staff -free breakfast -late check

the pool and spa area

a suite with the cinema

the breakfast was included and was amazing

breakfast was excellent, the room was beautiful, quiet and clean and the library restaurant was

individuals were so kind and accommodating from the happy hour service, to amenity booking to the breakfast the following morning

i wish there was more cooked eggs at breakfast. i don't like runny eggs.

best stay, luxury bar and perfect scene

kids loved the pool

a late check out room service was prompt and excellent quality

breakfast at reign exceptional

clean rooms, great wifi, kind staff, perfect location

everything, location, room, pool all was amazing

large room with double queen size beds. great quiet location with view of swimming pool

loved the room service, supper was great

were woken out of sleep by a fire alarm that kids had pulled on the 23 rd floor and had to have fire dep

kids loved the pool it was very clean and modern rooms

appreciated the doggie gift bags and no additional pet fee

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king beds that would be much better and we still had to pay more

earlier breakfast option on weekends would be good.

wifi. system kept failing

i think a breakfast, even continental, would’ve been nice. but no major concerns!

room service was delicious, room was amazing

staffcwere amazing especially kristina in the bar and the directir of security.

quiet and clean. wifi very fast.

room service was fabulous too, lots of choice, amazing quality & arriving promptly

information about spa pricing etc even though when booking a selling point is the spa

rly check in, late check out)

location is incredible. so comfortable! room service was lovely. gorgeous amenities .

beautiful, modern rooms, great wifi, fantastic staff and a great included breakfast in the mornings

wifi connection non-existent

room service

ich was very quick indeed

and nothing was a problem for the staff - early check in, left luggage, quick check in and out

r a small fee, which we found acceptable)

the kids loved the pool, the breakfast buffet was nice

the steam room, pool, and spa facilities were exceptional. staff is knowledgeable and attentive

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly

one thing that stood out the most to me was the gym

the gym and pool can only be used after making reservation and usually they are full.

the kids in the pool at 10:00pm to 11:00pm when it’s only supposed to be adults

we overlooked ripleys and the cn tower and also could see the water through our huge glass wall ( kids loved

not enough bourbon choices at hotel bar :)

the rooms were clean ..the room service was good wasn't amazing but it was good..

didn't have much time to enjoy their spa and other services.

the spa is probably the best in toronto with everything you could ever need, massage, sauna, steam bath

coffee in the bar was dreadful

a bit noisy across the street from the bar at night but not too bad.

more variety on room service menu

gym was a disappointing. for the rate you charge.

lovely having room service

bar across the street can be quite loud not the fault of the hotel also construction on one side

breakfast room is a bit small and lacks windows so you can be a bit too close to other guests

finishes are class, restaurant and breakfast is great, room was clean, comfortable and quality

breakfast was delightful

rooms are beautiful. gym is good.

the room, lounges, breakfast & every little detail was considered

fantastic roof top pool and bar area

small the water actually was hot , they advertise this hotel as 21+ (adults only) nope a lots of kids

wifi coverage was spotty

the pool had a great view, food/drink service, and was good for kids

no water in the pool.

room service available only between 5pm-10pm which weren't aware of prior to check in

it's not easy to access the wifi. the website doesn't appear at first try

the location and the gym were great. so close to everything.

no parking, no room service after 11pm

room service prices

the bar area was beautifully decorated. the bedrooms spacious and the beds very comfortable.

pool room was a little too warm, but the pool temperature was acceptable.

comfortable, pool was create. staff friendly and helpful. good location to walk to most places

we also took advantage of the gym and the pool

large room. gym.