the staff were very friendly, room was clean and had great view of the sea, breakfast in the morning was also very good

the chef carefully arrange the components of breakfast on the plates, the food itself, the bar staff and choice of draft beers was all great

great location on penarth seafront , good bar and restaurant room small but comfortable

was right over the bar so could an issue for some - but the bar closed at 8pm so not really an issue for us

friendly atmosphere good location great breakfast

would prefer the spa without lots of kids in it

the wifi as well was very fast and over all we have major complaints

spa and gym great, location and view fantastic, not in the center but in the bay, nice for a walk

the kids had so much fun in the swimming pool

fantastic location, great views from balcony and great gym and pool.

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

the compact yet fully equipped kitchen includes modern appliances for effortless meal preparation

the spaciousness. fully equipped kitchen. very good breakfast. the view from our room.

clean and easy. good location and also had an ev charger which was a big plus

gym altho really good had empty hand sanitizer and wipes

only felt the bar menu could have more

i was staying on the ground floor, and the toilet looked like the kids' size was too low

excellent breakfast, loved the set up and being able to see out into the water

that said, we never regretted anything we got and breakfast was included in the room cost

the view from the bar area was lovely

really liked the quirky bar and kids area in reception

only thing i found disappointing was the room service food menu, i thought it was a bit unimaginative and little choice, this didn t

it has room service and stops cooking at 10pm so you can grab something late if your

facilities in the hotel are fab for kids

clean. convenient. swimming pool and spa were good. breakfast was good.

gym had decent kit, massive bonus when most hotels have tiny gyms with domestic level equipment

i liked room facilities, gym, and breakfast. of course, location as well.

not working, leaking iron, nothing to drink for kids apart from hot chocolate and juice during breakfast, gym closed, parking was expensive instead

then told as we had booked two rooms (for us and the kids) we should pay twice for parking one car

the gym and pool but that wasn't down to the hotel, it's the situation we are in at the moment with the

is a very clean basic budget hotel with wifi, tv etc included but clean which works well

the bathrobe in the room was a nice touch l, along with late check out

ee), there was tea/coffree making facitilities, tv, good bathroom, with

good selection,something for all of us, kids loved it.

wifi easy to use and fast

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service is so quick , and i highly recommend this

also told me he would charge for early check in even though you had a ton of rooms available and it was 40 minutes early

didn't use the bar or restaurant but it looked nice

we wanted room service

e vegan option by total mistake

the hotel is expensive for basic rooms and facilities should be nearer £80 for a saturday night bar space is like a canteen and not very

gym and swimming pool were

the car park wasn t easy to find not much availability for booking the swimming pool

great customer service, so friendly! room service breakfast was lovely

very helpful and friendly staff, comfortable bed and quiet room, nice swimming pool

hotel was extremely comfortable and the spa facilities were fantastic

excellent room, great location, nice atmosphere in bar in the evening

comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great gym

breakfast and pool facilities

efficient room service

are great however it would have been an idea to be told you needed to book a time slot to use the gym and pool

room was amazing value for money, the pool was just right, and the spa and other facilities

residents are allowed to use facilities and when we were there at 4pm, there were a lot of local kids

convenient location, large room nice clean bathroom very comfy bed, free wifi good breakfast.

the pool was full and noisy any time i used it with little kids screaming on their swimming lessons

i had asked about late check out before arriving and was told to ask upon arrival, when arriving i was told to check

lovely clean room, comfy bed, nice shower, quirky design, coffee machine, cereal bar was a bonus

the staff, whether at reception, at the bar or in housekeeping, are always attentive and extremely friendly

great vibe in bar with fab karaoke

we were there during the rugby world cup so it was fun to have the bar absolutely filled to the brim

the bar below the room was well-stocked and atmospheric and the location of the pontcanna inn is

the hotel and location in general and the kids loved the pool.

amazing staff - we asked for late check out due to attending a wedding later on that day, only needed to check out an hour later

would be better if the pool was open for the kids.

full english for me, muffins and pastries for the kids

tv didn’t have a lot of channels (for my kids)

to improve their gym standard

was 14mins outside the central, there was a gym, a restaurant (i highly recommend the cajun burger) check out being at 12 was a perfect time to

free parking once you ve registered your car at

for late check out and was ok

breakfast excellent with plenty of choice, service at the bar was a little irregular

the staff was very friendly and the pool was a big plus for the kids

gym, pool and staff were great

spa facilities were also

the restaurant was full and couldn't seat me so asked for room service

amazing pool and gym facilities

wifi did not work in. room i was in room 28

buffet breakfast had a good choice of continental breakfast and cooked, just ask for vegetarian options

wifi - no signal in room. waiter could have brushed his hair !!

room service or food after 8pm

i had a lovely vegetarian breakfast and the staff were extra helpful

comfortable room great breakfast great staff

great location near to pier, park and crazy golf, good breakfast included in price.

hotel,lovely breakfast had a great time the people running the hotel were very friendly,we both a great time

spot the centre of everything, the hotel was lovely and clean and looked lovely from the outside, breakfast was lovely and the owner were very polite, friendly made you feel at home couldn't do

there is a children's water park directly opposite, which can be fun watching them play , but for some it would be a

room had a sea view and good sized car park, had it's own bar so could relax and have a drink before check in

2 laundry bins by the front door, one with clean dog towels and the other for dirty dog towels,

we have stayed in many hotels in w/s/m but this hotel ticked every box for us including room service which a lot of them do not offer and they are so

wifi needs to reach all rooms

only thing i didn't like was the fact i booked this hotel mainly because it had parking and there were no spaces when we got there

should have kids menu

vicky kept us calm & helped by getting us early check in too

everything especially the breakfast n my dog allow to stay. nice big room.

early check in !

the staff were amazing and went above and beyond, especially with our kids

along with help with bags and shown to the room, which was huge as we had a joint room with the kids, it was also super cosy and warm

car park very accessible late check out arranged very promptly and no extra charge

pleasant bar area with friendly staff

all the staff were pleasant and helpful, nice food, relaxing bar area. spacious, clean room.

the serving and kitchen staff did a very good job by extemporising, but only one of us could have their choice from

and outside area superb staff in hotel and restaurant were excellent friendly and very helpful breakfast was lovely private parking great

good have stayed lots of times but wifi should be available

great night sleep - greeted by great staff - bar & food service was great at 10pm.

the breakfast was perfect and the dinner as well

breakfast was okay

the breakfast was lovely

breakfast included, friendly, central

the self serve breakfast is fantastic and something for everyone

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

big free car park, gets congested close to the hotel but masses of space at the far end

late check out

we had tao rooms but was going to a festival so needed early check in

use any of the facilities, aka gym or restaurant, the staff on reception were lovely and very welcoming

east parking

reception staff need more training as was a kids party next day and no organisation skills and kids and parents didn't want to move

room service was excellent as was our room

location breakfast bar restaurant room

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

bar food was lovely,the restaurant food was some of the best we've ever had

plenty cr parking

breakfast was not to the kids taste.

also there weren t quite enough parking spaces, even with the overflow parking

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

as i had to go into a bar where people were drunk and vaping inside

place to stay, clean & tidy,& a bar with a good atmosphere also has a nice dining area with a good choice of meals

the bar needs updating to be in line with the hotel rooms.

lady at the bar and breakfast area were welcoming and friendly

the bar is lively in the evenings but still quiet in the room

however because it was bank holiday they had a karaoke it was quite noisy,our room was above the bar and there was nowhere to go to get away from it

later we came back to the hotel for a drink and game of pool, again the bar staff we're friendly and helpful

the bar person, amber

the prices at the bar for food and drinks was value for