service by the pool was super slow

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

wifi is very poor - so not ideal when travelling on business

wifi would barely connect

the gardens, the extras in the room, friendly staff and easy parking.

free wifi fabulous sculptures in and around the hotel

everything was great. especially the swimming pool

amazing outside space for relaxing and for the kids to run around

the wifi didn t work for me in area d, room 265. this was an issue

our kids loved it and the hotel gardens

the wifi was fast and worked without problems

having to pay extra for hotel parking, and wifi in the rooms

wifi was patchy.

working wifi and tv

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

plenty on-site parking and good strong wifi

inside bar area was lacking, mostly restaurant eating

lack of decent bar area as mostly restaurant but lovely outside

parking provided onsite

on others reviews we weren't expecting much of this place but actually there was ample parking, tea and coffee provided and the bathrooms were clean so couldn't really ask for much more

location and free parking

also we had no wifi there

the food and bar staff are

fst wifi, i got what i expected, cheap accommodation for one night, friendly staff

we had room service and that was very good

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

free wifi in the room given to you when you book in

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

great bar & restaurant

free wifi

we ordered room service and it was very fast delivered

the wifi in the room was so unstable i could not access my emails let alone do anything else on the

breakfast was perfect, and i'd emailed before to let them know i was vegan and they were fantastic,

the room service was good , there was a christmas party below us but they has emailed me to let me know

lovely building in a convenient location for golf and ascot racecourse

d fashioned)

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

early check in

wifi is good, but there is no hairdryer

booked room as it was close to terminal 2, had wifi and private bathroom

facility included, wifi by arra-ngement, some rooms face a courtyard which is quieter than facing the road

had to ask for the wifi

the wifi was hit and miss.

room service was extremely disappointing.

walking into the hotel, room was great, breakfast was lovely great choice as well to choose from, bar was lovely and so were the

we were accommodated with late check out and were able to store luggage there for a few hours after check out

down for room service but got no answer so i went downstairs to order

room service menu wasn't great

restaurant and bar was great - children enjoyed the pizza making

:) it would be nice if parking was free and breakfast less pricey

room service has alot of options

polite, professional and very friendly room size was terrific room service very

have celiac disease and the staff went out of their way to support my needs at breakfast also the room service waiter was great and so friendly

we ate out, but there is food on offer, and a bar onsite

off but hotel was clean comfortably ideal location for sight seeing or a party weekend with clubs bar s restaurants all that you need in walking distance

free parking

so appreciative of the early check in

everything, will be booking again. nice rooms, wifi wonderful hosts great location perfect

food was well presented and nicely cooked despite chef being on holiday the lady was managing bar and food herself while another lady did the rooms

good communication. clean room with mini fridge which was a bonus. car parking on site.

the breakfast was so tasty, plentiful and fresh

breakfast was superb - freshly made

only downside was the poor wifi, especially with the mobile signal at this location being very poor also

the included breakfast was delicious

welcome information in the room eg wifi information or recommendations in the room

couldn t help us with early check in

paying for the airport transportation and wifi.no breakfast included.

check in, quite room late check out, shuttle bus to and from hotel to airport, tea and coffee with biscuit, good

to call room service for over half an hour, no answer

good choice of restaurant or bar food

the room service wasn t available as it usually is which was disappointing

wifi could be improved although it s so great to be able to make full use of the smart tv which

great place to stay before a flight.great rooms and good breakfast .

the breakfast was great

and room service were superb, clean and large and extremely comfortable

lady at check in accommodated my request for a room in the main building where the wifi and cell phone reception is better

i had trouble with the wifi, and kept getting logged out, then later found an email to validate login, but even then it

the wifi was not working during my visit

very friendly and helpful i throughly enjoyed my stay and can t wait to return for another spa break

excellent gym

was great for the price, but i was most offended when i went to order 2 beers at the bar and the lady told me that i was very drunk, which was not true at all, it touched and offended

my son was given a very warm welcome, a kids pack, some lego and a birthday cake in our bedroom

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

as 2 adults with no kids we didn't know it would be thunderbird themed

little selection of breakfast for all, kids entertained with football table and various games around the lobby

staff were friendly and it even had a gym that we were free to use during our stay

comfortable room. very near the train station. breakfast was nice. gym was good.

kitchen in the room was a very good thing! bed was very good including the pillow.

kids was entertained with the playstation, table tennis and gym

they also have great services such as library, bar and

very nice design and i really liked the kitchen in the room. the staff is nice and helpful.

would have liked to use the gym but couldn't because of corona. not the hotels fault though

wifi, free parking, good location, friendly staff, excelent breakfast, clean room

staff were very friendly and great with the kids, room was very clean.

bar food and breakfast good

the gym was a joke and smaller than the room

there was a noisy group on the floor one night. sounded like college kids. :)

clean decent sized pool/jacuzzi sauna steam and gym

basement), but great for kids to burn off energy

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was now when making bookings i

pool, jacuzzi, sauna, gym facilities are very good

5 charge for room service

it is amazing love the pool area rooms are spotless and the food is lovely

was a bit to soft for me although kids slept great

and 3) we were going to mexico

lobby -great outdoor space with lots of places to sit dotted around the terrace -lovely spa/gym space

they are the only pet friendly hotel and were extremely accommodating of our early check

quiet and comfortable. good wifi. good place for one night stop before flight

staff at bar

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

no fried eggs available at breakfast. the extra charge for early check in