suite was spacious with mini kitchen.

way too much money and my room that me and my kids had it was hair in my bed and in the shower

additional charges made to my card i paid for my room through booking, paid a non refundable pet fee at check in and i have a $200 charge directly from sheraton, this is the second time i book

was no gym or pool as listed

very uncomfortable to park with kids

always ready to offer suggestions for places to eat, directions, change for the laundry, greeting us in hallways etc

had room service both nights, and each was delicious

room service food is expensive but the best room service food i ve ever had

skip room service

room service staff were friendly and accommodating

we had our makeup done at the spa and amber was amazing

there were a lot of food options for the breakfast! more than i expected.

the breakfast wasn't great for a vegetarian

room, breakfast, gym, free laundry - all excellent

the updated furnishings and kitchenette were great

was fine, area was quite plenty of room to park because it was a weekend gym was adequate for short

love the kitchen in the suites

i love the rooms with the kitchen

clean and kitchen access and great location

i didn’t stay for breakfast. they brought me extra blankets when i asked for them.

the kitchenette was what i needed and loved

banging of the gym equipment directly over our bedroom (305) and the noise level from the patio bar was quite noticeable being above the room

roof bar was closed for private parties

advertising a rooftop bar, lobby bar and a speakeasy basement bar, only one was open the evening we stayed

the building, size and equipment of the room and the cocktail bar with the jazz band

bar area was cute, yummy wings, and the bartender was so nice

warm cookies, great room service

we had 2 interactions with the bar tender. she was rude and dismissive on both occasions

the staff was super nice. the breakfast bar was phenomenal. will definitely be back!

there was no room service because of the covid but they gave me to go menus and they brought my food to my room

the complimentary breakfast was safe, tasty, and healthy and i really appreciated the thought that was put into

breakfast. location.

due to covid, not many places provided hot breakfast but hyatt surely didn’t disappoint us

gym wasn’t open

the gym room was alright also

room service also knocked on our door early sunday to see if someone was in

great location, easy parking, staff was nice, bed was comfy.

parking

the parking setup

the coffee bar wasn't restocked on the second day - i had to request coffee from housekeeping

breakfast was bland compared to most hotels

we booked the king studio that has a kitchen and it was equipped with utensils, pots, pans and dinnerware

only thing that was less than exceptional was the breakfast

having the kitchen helped out alot especially with 3 kids

potatoes for sunday breakfast. and a choice of boiled eggs.

rooms have been renovated, beds are very good. laundry facility is excellent.

clean,quiet,breakfast, laundry and pool

as before, the breakfast was a determinative factor

wasn't much for the kids to do once they weren't allowed in the pool any longer

it’s cheap, includes breakfast, microwave/fridge/tv, clean rooms & linens and is located near all the things we need

convenient...it satisfied the kids.

hot breakfast.

pool was closed on weekends, we didn't know this in advance and it was a disappointment for the kids

pool open later

breakfast is really good. plus having pool a plus with nice workout area. location is great to.

the bar stock was also limited as were the mixology skills of the bartender so you may not be able to

the spa at the inn looked well-appointed in passing, but i did not have an opportunity to use this

we tried to get into the spa but it was booked and we tried to walk to the grounds but there was lawn maintenance going on

our experience at the spa was wonderful

beautiful, historic, comfortable, clean, with friendly staff and a fantastic restaurant and bar on site

having a sink and counter space for my kids and room to walk around in

about this site at all everything was a mess especially the laundry room and the staff have their kids with them at work they live in the hotel, very loud and

kids were banging on the doors early in the morning and throughout the night waking everybody up

i actually feared for both my safety and my kids safety

there’s no smoking in the building but yet my room smelled lien cigarettes and i had 2 kids

all night long i heard dogs and kids…so many truckers, bums, seems like a trick spot, saw plenty off cops on the property in and

there were issues with the gym door but the night manager was helpful in letting me in

gym was kind of small

the bonus was that the hotel has a bar and restaurant onsite so we didn't have to venture out- though there were a number of

like that the gym was right there i didn’t have to look for it

i love the gym

breakfast was great, they had so many options, super clean, and everyone was so nice to our three kids

breakfast has a very good variety and the best cinnamon rolls

breakfast was great, they had so many options, super clean, and everyone was so nice to our three

was a little disappointed with the breakfast

regarding the breakfast service, i would appreciate it if cold meats and fruit were available.

the pool/spa was closed due to covid.

chlorine in pool was especially strong.

clean and lovely pool

the bar area and food was very expensive for mediocre food

they should put in the website that the pool is close. the gym is open but the pool is closed.

breakfast and socials are fabulous

we didn't use the pool, but it looked very nice

the breakfast was great and the room was clean. bed was perfect.

easy and safe location. pool was great.

clean spacious room at the perfect location, with breakfast!

thankfully there was bar soap

i really liked that the breakfast was complimentary

no dailey room service

the chicken wings were delicious! i ordered and ate at the bar area. i highly recommend them!

the bar closes early

good breakfast including diy waffle machine

didn’t make breakfast

was good especially the breakfast

i asked about a late check out and didnt agree so i hung up

clean. well lit. no noise issues, good value for money. breakfast good

staff, fresh breakfast, counters very clean, kitchen crew very friendly and accomadating

the breakfast was amazing and anna was wonderful

staff is nice and respectful, breakfast was great , room was clean and comfortable no complaints

very nice comfy bed, free wifi, usb ports, helpful staff, free 24hr coffee station, free warm breakfast opens at 5am

did not eat breakfast.

clean, good breakfast

the breakfast bar was all over the place and very messy.

for a truck driver needing a place to park, dinner with a cocktail and a quiet night sleep in a king sized bed

location can walk to dunkin donuts wawa mcdonald's, easy to walk there i know the hotel service breakfast is good but we can walk out

breakfast available in the morning

parking is easy

it was nice to have parking available right in front of the door to our room

getting into the parking lot is a little tricky

parking was very convenient and free, and there was a mini fridge in the room

the wifi did not work most of the time

location, staff. breakfast bar.

the breakfast buffet included with the room as great

breakfast the room

breakfast buffet

it was clean and they made you feel welcome. the breakfast selection was great.

e-z on off highway ... nice breakfast

the breakfast was awesome, and the hotel staff was very friendly

it’s was clean and nice and quiet, and the breakfast had very good choices.

breakfast was hot and well stocked

clean, comfy, quiet with friendly and helpful staff and a good breakfast

kids up all hours of the night, yelling or selling drugs

to many kids running around

clean room , staff no pet fee

needs to be exterminated roaches are around and to many kids playing around property with objects that can damage someone’s

it was past 12 am and there were kids running up and down the floor

kids running around

my kids got to enjoy the pool

were comfortable, staff was friendly, kids enjoyed the pool

everything except the kids

the little kitchen area was very convenient

friendly staff, clean room, good breakfast. outdoor pool was nice.

not really i coulda have a breakfast treat!

the first floor room we had smelled like a gym

pool was not open- why ? i chose it because of location and pool !!!

was amazing and the breakfast was wonderful

breakfast select was great lots of variety of items to choose from and coffee available and fresh

continental breakfast is more than enough to awaken me for a brand new and refreshing day

lack of breakfast and gym

lack of breakfast and gym

the breakfast is always very good

didn't get a chance to go to the pool or see the gym

breakfast was great. the gym was nice. the lady this morning at the desk was a doll. 10/20/19

kids running around 2/3am but i don’t blame the hotel lol i blame the parents

love the pool my kids had a great time it was so clean i love it here and the staff was so

kids screaming in the pool past 10pm

i had king bed near the gym

pool was kinda small but it wasn't crowded so it was still nice

good breakfast and great omlettes by the omlette guy. handy to have a gym.

pool, location of hotel, friendly personel

95 is a bit expensive for a juice, bagel, granola bar and yogurt

quiet night and breakfast ready early morning.

breakfast was nothing to speak of

i wish the room was carpeted and more breakfast options.

the breakfast options were minimal, but actually sufficient for me and my daughter

the breakfast was only served until 9:0am

breakfast was a grab and go affair consisting of grabing a breakfast bar

don'the advertise a breakfast if you don'the offer one.

quiet clean and a great breakfast

kitchen and laundry

not a great continental breakfast!

at the breakfast we paid extra for with the room

no breakfast

breakfast was served at the location

also, create a bigger and better selection of breakfast foods to serve to customers

the parking lot was lit when i left at 9pm

pool is small

the only thing they need to work on was the breakfast was not so great

kitchen was well stocked and the kids loved the tv

kitchen part had plates, pots and pans and silverware

would be a 10..but ....no pool, no hot breakfast or coffee in lobby

the bar in the lobby was also a great bonus and the food was pretty good

had some potential the mattress was comfortable no room service menus. sloppy sheraton execution

like the ability to dine at the hotel, however the kitchen was short-staffed and the option were very limited

u had no parking at all i had to park in a fire

room it was nice signs for me my wife and my three kids for the king size bed in the pull-out couch 203 and 215 is the best room they had list of you

the pool was not open.

i loved the bed and the continental breakfastwas amazing. also, my children enjoyed your pool

great value for your money, a free breakfast which has a variety and tasty and the lady in charge is constantly cleaning and offering

we asked for a ground floor room as we had to carry two kids and the staff member was very helpful and found us the last room

they do not have an elevator which is fine as long as you don’t arrive late and carry kids.

breakfast started at 7:00 a

the hotel was very clean and the gym and pool area was excellent. breakfast was very good!

hotel accommodations indoor pool for kids

very welcoming and friendly staff; modern and spacious rooms; and very comfortable breakfast area with big windows

breakfast was perfect

it had a kitchenette which came in handy even for a short stay

the dryer in the laundry room did not dry my clothes

i loved the room and the way it was setup. kitchen area , separate bedroom and living room area.

we each had our own bed, a seating area and a very functional kitchen area and shared bathroom

we had a 2 bedroom, 2 bath suite that had a small kitchen area and living room

the also promise laundry facilities, they have all been removed

laundry service limited to wash clothes.

guest laundry being available is a huge plus

pool which i didn't expect

good breakfast. the place was really clean.

gym is very limited

the gym is small but it had the machines i needed

not much to composite sbout, but the so called gym is very small.

billy an logan at the bar were very nice and made our stay very enjoyable

was nice but there was absolutely no wifi in our room

understand the need to give the staff off, but would have liked the bar open monday

very comfortable, dinner & flaming coffee prepared table side with live music on the bar amazing

a fireplace was burning in the bar lobby/lounge area and the staff were extremely friendly and pleasant to converse with

i asked for a late check out the staff wanted to charge me but i wanted to check out later so my kids go in the

i love the full kitchen and the dishwasher is a plus

breakfast wasn't served i forgot the reason why, but that was part of the reason i booked for that

down side my kitchen sink is leaking but they were prompt about sending someone out to fix it in the morning

wonderful nice and clean spacious breakfast good to yall

convenient location, my kids loved the waffles at breakfast, staff were friendly and helpful.

fairly quiet, except for the kids runninf up and down the hall in the morning

the breakfast was simple but nice. any more i would eat to much.

to have afternoon tea and a dining room for breakfast without tv

i found the breakfast to be an extra bonus i did not expect

a used keurig pod left in the kitchen. refrigerator not so clean. hard to control temperature.

it was great to also be able to use washer and dryer downstairs in the nice gym

pool was shut down everyday. ice machines were out of order, or locked up.

size and kitchen

one night we had kids running the halls, hollering in the room and continuous banging of bathroom door till 10 pm

jacuzzi was on point nice and warm put the pool was freezing cold, the staff was polite and the breakfast was good

was quiet, clean, and the indoor pool were great for the kids to keep them busy

the pool was nice. the rooms clean and great service.

in door pool

breakfast was fantastic

my daughter and i stayed 1 1/2 weeks and the kitchenette was a huge help for us to prepare meals inside

pool was clean, our room was clean & i loved that the hallways smelled really good

whipped up my own in the rooms kitchen.

loved our spacious room with sofa, refrigerator, microwave, stovetop, and kitchen supplies since we stayed a week

room was super comfy and the little kitchen was useful

clean, hot breakfast, friendly staff.

access from the road to parking lot

check-in staff. parking. ample coffee.

my kids are not old enough to use gym equipment

so i finally had enough because i had to switch rooms when i got there because kids were running rampant up and down the hall and stopping at my door putting their ears to it to

no gym use

the pool and spa was clean and well maintained and the ice maker actually worked

there is no indoor pool access or work out/ gym facilities

free breakfast next time i want to get in the pool and work out!

was great, clean, staff was very nice breakfast was good , pool area was large and very clean

i needed help to connect to wifi, and was cheerfully helped, the assistant to the don't change a thing

cleanliness, lots to do for kids, atmosphere, breakfast buffet

family time with the kids loved the pool and game room

this time they had someone making omelettes on demand for breakfast, but i was not able to try them sure, hope they have it again next visit

wifi was not as strong and it has been in the past

absolutely delighted with the free laundry

was a soccer tournament and the group of kids and parents were unruly

the outdoor area had a half basketball court, pool, 2 grills and fire pit - we visited in the winter so pool was closed

they had a very decent indoor gym

it snowed overnight and we were impressed that the parking lot and walkways were cleared when we awoke

wonderful - exceptionally pleasant, friendly, welcoming, helpful, knowledgeable, accommodating; kitchenette (stove top, dishes, cookware, big fridge/freezer, sink with new sponge and sample

i loved that it has its own kitchen

the breakfast was simple but good

well thought out space, comfortable bed, mini kitchen, decent sized desk

i loved everything there, good area, kitchen, bathroom, big bed in a room

everything is there pool,food and bar

pretty, clean, great breakfast

wasn't able to get on the wifi at first using last name and room number

staff was great very accommodating, large , clean, great room service menu and prices

not particularly care for the bar and pool tables in the middle of the lobby

awesome breakfast and very helpful and knowledgeable staff

some were unnecessary for a short stay but if it was an extended stay the room kitchen and supplies would be great

the beds, bathroom and kitchen felt like being at home

the kitchen was well stocked with all the basics

i liked the fact that i had a full kitchen (refrigerator & microwave with sink) in my room.

pool could’ve been a little warmer but i am really nitpicking.

location to longwood gardens close to shopping and restaurants had a bar and restaurant with light fare offered breakfast clean , comfortable room great staff

i needed and the breakfast was pretty good the only thing i never checked into was is there a pool

liked the late check out

it was outstanding when i come to kennett from fl i always stay there the only down thing was the pool was not warm not heated enough but we used the hot tub but were looking forward to the pool

snacks cost an arm and a leg, pool is small and hot tub was not working.

pipe from the accessibility chair hung over the pool which could have injured a swimmer

nothing that they could control. indoor pool was not open due to covid.

we enjoyed the pool and hot tub and the hotel was very clean

hotel is good for family, providing kitchen and dining ware

the breakfast didn't have many hot food options

only thing i didn't like was being in a room next to a room with a bunch of kids and it was extremely loud

me and the kids were disappointed

the hotel was fantastic.. easy check-in and out. breakfast was delicious... will return!

very nice hotel, friendly staff, excellent breakfast.

i could get away from the kids and enjoy my coffee in peace

kids love the pool and breakfast especially

the tv was accessible for my kids xbox game

had groups i understand but me and wife wanted to relax i paid 500 ro hear kids screaming 7am till we got and just left for the day we check out well left 9am check out day

very good breakfast bar nice staff and super clean.

pool small

location, close to ud; the pool

wish the pool was bigger and more heated

very nice breakfast staff

pool is a waste of time being 2

server at breakfast was a m a z i n g…so helpful, kind and energetic

specifically booked here as they listed an indoor pool which was sadly closed

special too expensive over crowded bar area without social distance nor masks

the price was really high and the pool and jacuzzi were not clean.

bagged breakfast could improve.

the breakfast every morning was delicious with lots of options

have liked to know beforehand that there was no breakfast or use of gym due to being short-staffed

breakfast was a bit dry

the gym was not good and the breakfast wasn't good.

breakfast was the highlight of our stay

breakfast was good but the area would benefit from having a microwave in the area to heat food

loved the layout of the hotel, the pool, the hot tub, breakfast with omelet bar and the wonderful evening reception

great breakfast, pool, and cleanliness

lastly we went downstairs on saturday for a drink at the bar and the bar tender wasn t too friendly which i was able too handle however he was truly

great room if you have kids in a sofa bed

was a nice space for the two of us i liked that it had a kitchen and a nice bathroom/shower

it had a kitchen with a large refrigerator, a microwave oven, a two burner stove

i was even able to save some money by having a kitchen in the room

there were baby ants in the kitchen area of my room.

kitchenette is useful

the gym was good.

the kitchenette in our suite had an ice maker in the fridge and even a dishwasher

the studio set up with the kitchen was a great use of space.

was in room #117 across from laundry room and door was open

laundry facilities a big plus

wife and i rented the room with spa tub

the pool was filthy and the door to get in the place was locked

i liked the spa tub i used for my first night.

there was no pool

add a pool, scrambled eggs add hash browns, sausage or bacon to breakfast.

i liked that they have a gym, laundry room and an area on the 1st floor where you can purchase snacks

full stock kitchen

kitchen so i could cook like at home

the exercise room is open and you can do your laundry for free, you just need your detergent and things

my kids were too exhausted to complain so i had to make the bed in the pull out couch

kitchen was fine and stocked well enough for two nights

was very clean and had a kitchen with amenities

fully stocked, memory foam bed, good tv, and lots of nice touches like charging end table and kitchen

the kitchen staff made it convenient

no breakfast

maybe except the shuttle information

was looking great but in the morning when get up and see the floor the amount of hair, not from kids or wife, we call the front desk and ask if they could have house keeping come do a sweep, on

didn't like anything about it, i would recommend this hotel especially if you have kids

i also tried to use the laundry, but it only takes quarters

size and well equipped, location was convenient for our purposes, gym and pool on site, decent

fitted gym with one of each life fitness treadmill, eliptical and bike

big selection for breakfast. coffee and tea served all day. beds were very comfortable!

they loved the pool and the check in process was great

the room was clean, free breakfast, access to an indoor small pool, and work out equipment room.

nice and cosy. laundry was a cool addition. for only 3$ per a wash and drying

the 4am shuttle was right on time

to the airport, shuttle to the airport was great

nothing we left because they wanted $100 a night for the pet fee.

free airport shuttle

provided kitchen & utensils

the gym was open and the pool was closed due to covid-19

i had kids and i wanted to sweep crumbs up

the breakfast was great as well as the staff! very helpful and friendly!

the shuttle service to and from the airport was not timely

breakfast

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

breakfast was expensive so we ate down the street.

the breakfast café is quick and convenient, but given how many great options west chester has,

breakfast not included, great location

really there is no gym or pool to speak of and the breakfast is mediocre

thanks continental breakfast really was a pleasure also

it would be nice to have light snacks served in the bar area.

love the outdoor free breakfast

i love how there is a self service laundry on site, tea, coffee available in the lobby is a nice touch

the staff here is absolutely fantastic! everyone from the front desk to the shuttle driver.

pool heater wasn’t working but they were waiting on the part so out of their control.

the shuttle drivers andrea was very friendly, great attitude

cleanliness..and excellent location. breakfast being included is always a plus!

i used the gym and they had everything you needed to make the stay comfortable

location, ease of parking, restaurant and bar on premises

closet hangee bar unusallt high

great bar and restaurant, beautiful location

the gym

bar closed very early

full service breakfast on the porch overlooking the garden/pool was included, with fresh coffee, juice, and a wide variety of options

says the pool is open and heated, but it is closed for the season

everything, from welcome to breakfast to the super clean room. i will definitely be back!

roland and anh are fabulous hosts! breakfast was delicious and we really enjoyed our stay.

kitchen, dining room, powder room, bathroom, day bed, deck overlooking the backyard and swimming pool

the breakfast was sub par

breakfast availability was too short

specifically picked this hotel because it had a grab and go breakfast

spiders, old mildew smell, curtains pile of dusts, and sheets had small hair pieces, no cable, no wifi, and old

beds were comfy, clean and had great breakfast! will stay again! thank you!

breakfast was just ok, but coffee was good!

would have preferred a better breakfast buffet (we have enjoyed the buffet more at other hampton

from the breakfast worker to the front desk to the cleaning person and any worker that you come across

breakfast was a little disapointing, but the staff were excellent and accommodating.

drawback was the equipment in gym

loved it that the staff was able to accommodate us with an early check in time to get dressed for a wedding, after traveling a very long distance

we loved the breakfast that was included especially the waffles and sausage

pool was closed

the pool hours should be longer open earlier and stay later

breakfast was delicious with all kinds of choices, the staff was friendly and helpful, everything