nice pool and facilities for the kids, including a small playground

the need to order room service from the bar or reception, no way of doing it from the room.

loved the breakfast. good variety, hot and delicious

there is ample choice at breakfast from the continental to full cooked breakfast and even though we always ate in the bar it

gym is very very out staff which surprises me considering how nice the hotel and pool is

liked everything but found the wifi signal was quite weak in our room

the second day touring the northumberland 250, good location on the main road with lots of secure parking

wifi info in the room needs updating but i was able to find out the info easily directly from the

wifi isn't great and if you like a lot if tv channels, you'll be disappointed with the two we could

helpful staff good restaurant and outstanding breakfast convenient location by a68 ample parking

breakfast was a nice choice

the food was excellent way above average and all fresh or home made by the chef this included breakfast and dinner

beautiful location, clean rooms, great restaurant and bar area.

cleanliness, room, atmosphere, breakfast, food, staff

lovely staff , bar great, food amazing , big comfy bed , breakfast was fab

bar area was comfortable with plenty of entertainment on the weekend evenings

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

there was a little noise from the television in the bar area at night, but if you book above a pub, what do you expect

staff were very friendly and the bar had a lovely pleasant atmosphere

restaurant and bar were not open until the specified time in the evening, went over for a drink at 8pm and they

there is a gym on the ground floor which must have been directly below our room

gain access for guests only to the rooms i liked the size of the room and the added bonus of the kitchen which i didn’t

early check in, facilities on site, very helpful and friendly staff team

no restaurant on tuesday evenings or breakfast on wednesday mornings. gym noise below my room

of free parking, nice clean room, comfortably bed

property was just what we needed. a night off from the kids and some peace and quiet.

nice rooms, restaurant and relaxing bar area

property was just what we needed. a night off from the kids and some peace and quiet.

all our food was served hot and tasty and a delicious breakfast the following morning

the food in the brasserie and tommy craig's bar was lovely

the pool was great for the kids and the adults loved being able to use the gym, sauna and steam room

evening meal and breakfast were lovely absolutely great value for

the staff were really helpful and we enjoyed the spa facilities

exceptional pool, excellent gym, very big comfy bed, beautiful grounds, tasty breakfast, staff were run off their feet but

staff very friendly, room good and lovely bar and restaurant area

the bar is comfortable and nicely decorated too with a good choice of drinks

ground floor room with patio doors leading to own parking space was outstanding

liked the golf facilities and excellent food

menu choices could have been better strong smelling lillie's in bar area off putting

beautiful room

great location, easy parking , excellent food , staff first class.

grounds were absolutely stunning, the restaurant and bar was perfect and so was the lovely

well maintained, also it has plenty of private parking

great service the stables restaurant and bar was amazing, food was top class as was the service

stay - loved our very spacious, comfortable room, the staff were friendly and helpful and the bar was warm and welcoming

there was no noise from the bar at all and it was nice to open the curtains in the morning and see the sheep in the field

excellent comfortable room .superb bar with friendly staff

bar was very quiet as it was out of season, but there was a good range of beers at reasonable

food from the bar outstanding, speciality was pizzas and the cooked breakfasts were to die for

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

room service may again have been offered, but we were just wanting to go home

breakfast was an added treat and was delicious couldnt fault anything

accommodation, fabulous hotel clean fresh and everything you need for a stay, beautiful bar and restaurant, value for money and excellent menu , with earlybird specials and sunday lunch

thing really was after had few drinks asked at bar if could purchase bag of ice to take to my room and wasn t aloud to, bit disappointed as

delicious, piping hot with big portions and good price, staff were friendly and polite, plenty of parking space for your car and safe

nice and clean lovely decor, great shower,very friendly staff,wiifi very good breakfast,excellent spa facilities pool was a bit shallow but

spa wasn’t open on a sunday, would have used if open.

watching members twist about the kids having fun in the pool on the monday morning

spa and reception staff very friendly and helpful

the late check out was great, the bed was really comfy and the breakfast was amazing.

the beds were comfortable and all laundry and towels were like new

great to stay with family with good breakfast

everything, kids loved the breakfast

limited choice of breakfast and same menu on a daily basis.

an early morning bumming noise like laundry machinery.

requested an early check in because we were attending a family funeral and we needed to change clothing after

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

the breakfast was extra but brilliant value for money a lot more than expected

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

there’s a bar downstairs where you can relax on an evening

lovely stay lovely bar lovely people, really nice for a nice little get away!

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

staff. breakfast location

were amazing, breakfast was lovely and the staff were very attentive to our hungover needs

the full english breakfast was substantial, well cooked and very tasty, served with a bright smile by jo

nice cosy room great breakfast and staff really attentive and helpful

the breakfast was lovely as was the bar meal we had on arrival

nice breakfast

room was perfect for our stay evening meal and next day breakfast were very nice and couldn't fault it

the decor of rooms and bar is great

good old fashioned b&b . great breakfast.

the team are really friendly and the breakfast was amazing

to ask for wifi code, tv didn't work, one ceiling light didn't work and the light over the mirror in the

staff great with kids

contrary to information on booking, no wifi

the wifi signal not very strong, cold bathroom

an old tv that did not work and no wifi

definitely recommend for all people especially with kids

friendliest bar manager and staff we have come across in a long time

the drinks at the bar were a bit expensive

nice common and golf course next door to stretch your legs after a long journey

big car park with enough room to park my truck

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

the wifi stops working as soon as you get in the room

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

good location for our event at exhibition park. good bar area. just what we needed and clean.

hotel was spacious with very friendly staff and had a decent bar too

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

the hotel staff, bar and pool table

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

breakfast was fab

the price the room was fantastic, food was fresh and the bar reasonably priced, breakfast was excellent would stay again and pay more as i feel the room was

the breakfast was very good with excellent choice

we had dinner in the evening and breakfast the next morning and the food was all excellent

location is perfect for our visits and to have the option of the restaurant and bar with wonderful food is so convenient

early to our early check in just on the off chance we could get in

excellent a1, good health breakfast ud83eudd5e

breakfast was good

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having to take the

nice little free breakfast bag

late check out is a bonus

parking, good location, staff super friendly, cheap late check out, what more could you ask for

size of the family room was excellent extremely good for the kids

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

no breakfast to the room service and the sausages were awful

the wifi was very good

for a superior room which is meant to be early check in and late check out

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

wifi was poor

moved to bar and had lots of room, plenty of light, and attentive staff getting me drinks and food as and

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

breakfast a treat

good bar and lounge facilities

lovely bar area and food was delicious

early check in for ihg members. room was spotless. check-in was fast and very helpful.

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you could feel

staff helpful with early check in and late check out as we are ihg members

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

and the hotel was clean and the bar reasonably priced

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

was very good to use the gym and spa facilities in with the booking today as we had a all round, productive but very

pool a bit small and there is no sauna although there is a steam room.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

late check out option is an added bonus

the bar was very relaxing and the restaurant was soothing

we had a lovely meal in the library bar prior to the event and an amazing breakfast the following day

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

knights restaurant and library bar very pricey for us .

was nice -right by the golf club

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

the rooms are comfortable and the staff were very friendly

wifi didn't work when i was there at all.

wifi didn't work in the west wing

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

drinks for room service ?,

surprisingly the wifi was poor not enough strength to download a newspaper

access to reception from car park lift was a bonus. room service was good

room service excellent service

good choice of english and continental /gym facilites room service if required/seating spread

complementary mini bar items

the gym was reasonable for training while travelling but there are also running options along the

the quality of the room, quick access to wifi and quietness of location despite it being central and close to station

verry good breakfast

breakfast was lovely, self service so quick but very well stocked - full english, bakery , fruits,

an issue with a damaged grab bar in bathroom was dealt with very quickly

met my needs very helpful staff complimentary late check out

late check out was very welcome

we were also allowed an early check in

hotel - fantastic location and reasonably priced with great facilities too - gym,swimming pool,sauna,steam room and

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for instance

good sized rooms , handy for pubs etc , good breakfast

all the food was great, room service was excellent

joined rooms for the kids. free minibar.

the bar downstaire was super nice

in keeping with the style of building, very warm in bar on a cold day/night

for a slightly early check in

two girls behind the bar are very polite and helpful

the breakfast bar was ok and the cooked options really good

shark bar downstairs is great, short walking distance to

from a king room to a corporate studio room for 10, had a kitchen & was very large, loved

room service food really good

before arriving i spoke to the staff to try to get an early check in as i was going to a wedding

bunk beds for the kids in a separate area, good facilities

fitness room is modern and thoughtfully designed - better than most hotel gyms

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

well equipped and laid out gym

also the free wifi is really straightforward to connect to, and it's fast

wifi: you must become a

good parking, excellent wifi, tasty breakfast

do offer room service and the rooms are clean

and warm room, comfy beds, friendly staff, accepted early check in request

early check in. room very close.

there was plenty of free parking and the breakfast was lovely- would definitely stay

early check in as requested

we had a great room, the view was stunning and the kids loved the bunk beds

staff very friendly and helpful buffet. breakfast excellent comfortable room free wifi fantastic

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

we arrived early and staff sorted an early check in for us which was much appreciated

of the breakfast was amazing, loved the 24hr room service and staff were extremely

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first floor better to just leave it open as only guests can access lift anyway to get to

very clean, good breakfast, friendly staff, and prime location. great value for money.

didn't try the restaurant/bar or the gym so cant comment on those but the hotel was lovely as were the staff

gym is a bit snug

english breakfast was not the best, bit dried up - expected it to be a better

breakfast and service

the bar was card only. cash is freedom. we need to still take cash.

wifi connection was weak in my room.

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

pool and gym with the price

pool was fab - spent quite a bit of time in it with my 10 year old

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

reception (local lass libby) to bar staff and breakfast - all superb

views were lovely at breakfast, in the bar and some of our family rooms

check in at 2 pm and 10 pound per hour for late check out

good wifi

such a convenient location and the spa was really handy too

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up to room not a

great location, early check in and kate check out, nice tv and bed

room service lovely. the desserts that we had brought was exceptional

also not great when you're trying to relax and lots of kids using jacquizzi and facilities

stay, room large and spacious they gave us early check in and the spa was amazing

everything the staff, location and it was great to have a spa after a long day

very clean lovely staff excellent bar service

early check in and late check out

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

was great, the room was clean and comfortable and the bar downstairs had live music on

we ate in the bar in the evening and the food was very good and excellent value for money

easy to find, plenty of parking and friendly staff and customers

excellent location, nicely refurbished and bar on site

laundry room has no venting

clean hostel with a nice bar and pizza s are lovely

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

staff were helpful and friendly and having a laundry room helped with 3 young children

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

my kids are disgusted

the room arrangements, i was able to stay with my kids in thesame room on different beds.

has arses flashed at me and 2 young kids

noisy guests letting their kids run around the corridors till 1am.

breakfast was great ,just right for start of the day. location was ideal for our golf weekend.

the disgusting language in the bar and the internal water feature in my room..

very friendly and cosy lovely breakfast

i was also on a cycle and i was allowed to bring this into the bar area - superb as a cycle is quite vulnerable

we had a great english breakfast staff were very friendly and couldn't do enough for a us

kids area was too smal for the kids to play.

my two grandsons loved the pool we only stayed one night but used the pool three times the breakfast was lovely with plenty choice for

kids loved the pool and the

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally a minute walk away

to have breakfast due to early start for airport

there was room service throughout the night so i was able to order at 2am which was perfect for my working

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

room service also excellent

also they had kids and you could hear

great choice of spa treatments on the menu although we didn t get chance to actually go to the spa

for key workers

location, clean, modern hotel with bar and restaurant

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

sometimes could do a better gym

more variety in the menu room service poor shower tv remote control did not work

excellent breakfast

lovely staff. comfortable bed. breakfast was lovely.

food and bar areas downstairs were great

super friendly staff, great beers and breakfast in morning was fab

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also good

an early check in which was super helpful

bar was great as was location

fab location five mins from centre. citypubhotel bar and staff fab also .

handy for where we needed to be, very clean, comfortable bed, friendly bar staff and fruit in the g and t

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

small problem with room service we ordered, the menu didn t say it included very spicy sauce and we ordered for my

ee) and enjoyed themselves

central location. all the staff we met friendly and helpful. room service was good.

the menu did not present healthy options for kids so we only ate in the hotel one evening.

had something to eat in the hotel bar, so it wasn t to much of an inconvenience, though the kids were hyper about

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

staff were nice but after asking for late check out which was not carried out we were not happy

good flexability on the late check out which is good for

the room service was acceptable, but it could be better for a 4-star hotel

going to order room service, rand restaurant

the day manager was lovely as were the bar staff.

wht a fantastic team and amazing room and excellent bar

early check in

every small detail taken care of. nice style. great bar and food.

very professional sunday lunch was lovely bar area very welcoming and

early check in without any fuss, and relaxed check out

early check in

the bar was unreal so well stocked

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

the water pressure was excellent and breakfast was delicious

doesn t have the luxury feel room service food not great although breakfast was

not allow a late check out and never has

free wifi

wifi was poor in all areas

pool was great for a leisurely swim

excellent breakfast and main meals great spa facilities in fantastic setting

staff food surroundings golf course location

they have valet parking, complimentary drinks on arrival and champagne and chocolates in our room waiting for us

the pool was amazing and the meal we had at the hotel a very high standard

very friendly, and helpful, thank you (a special shout out to night staff steve who manned the bar on our return to the hotel after our arena riverdance show)

great location - clean, lovely breakfast, welcoming staff and a good nights sleep

nice breakfast

breakfast had a good selection and the location was perfect.

the room was clean and comfortable and the breakfast freshly cooked while the bonus was being only a few minutes walk from the metro

staff was really friendly, the room service was excellent - super fast and cheap

helpful, friendly and accommodating staff, great breakfast, extremely comfortable bed, lots of towels, clean bathroom

the bar was open to drink outside with a telly showing the football and the wify was excellent

great value for money. room service on tap

liked the facility and the bar downstairs , big red button at the bar is a great way for sales

the breakfast was a good plus and we loved the room service

were very friendly and helpful , lovely welcoming place to stay , beautiful reception area and bar

free parking at the side and round the back of the hotel and great location for transport links into

ening)

lovely bar too