unfortunately, the pool was very cold- needs a heater installed

pool a tad cold.

loved the room, we had jacuzzi room with view of pool

staff, great food and great outdoor pool area for relaxing and meeting people

lovely location with a swimming pool

of the town so you need a car to get here but once arrived you can enjoy the spacious rooms, the pool and the the great restaurant opposite the hacienda, very recommended

there is a great pool, all rooms and the whole hotel is well maintained, and carefully restored

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

lovely pool

our only complaint this visit was the pool was very cold normally it is reasonably warm

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle for kid -- it's a great place to stay if you are in the area, with the

great breakfast and the hotel is great for kids

nice hotel with warm water in swimming pool

dirty pool, no hangers in the room.

the pool hasn t been maintained in a while, it s full of leaves and looks abandoned

property grounds are beautiful and well kept breakfast was good

breakfast was good and complimentary

the breakfast was not to our liking.

the place is clean and comfortable. the location and the parking space.

good location. great to have parking

the pool water wasn't climatized

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and helpful

free valet parking

after a long 3 weeks in mexico we spent our final day by the pool drinking margaritas

the pool and the free breakfast with wide selection

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

wifi is great and the beds are very comfortable

book their spa day i got a facial spa

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

the spa was excellent

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

only ten rooms with peacocks in the garden a small but nice and clean pool

from the bathrooms, to the pool area, to the tv

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

the pool was rather cold to use

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

the small pool could have used a little heat

pool isn t set up for anyone with a disablility- it isn t easy to get in or out

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

pool design, spa

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

very close to central atlixco, free parking

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

the gym

pool is not heated

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

extremely warm rooms, very limited breakfast options. an ok option

breakfast should be better

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

breakfast had to be asked 1/2 hour before i wanted to, and didn't like that very much, although it

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

the pool is not open

we asked for pool towels

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

they even flund toys for my small kids to play by the pool

breakfast

breakfast can imporove

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

should have a different breakfast day it was all the same every day

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

it ´s nice and clean place. breakfast is very tasty.

tha accessibility, location, may need to extend the breakfast time though

big room, easy fairly secure parking

having safe parking was a plus

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

wifi

very comfortable room , good swimming pool and very good food in restaurant

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

location was good. our room had a golf course view, which was very nice.

breakfast was excellent, also the pool was very nice, and all the staff friendly and

i requested to change rooms and i got a nice view to the pool and partial golf court

i requested to change rooms and i got a nice view to the pool and partial golf court

the room was very clean, and pool area was nice. it could use a hot tub

i liked the gym facilities and room service

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

excelente staff and customer care. the breakfast has a lot of variety and delicios.

there s no shadow in the pool

the breakfast could improve is a three stars breakfast not a four star

i like the swimming pool and the relaxing of the room.

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

the picture of the pool is deceiving . it's maybe 5 feet wide.

the temperature of the pool is perfect

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the pool looks great too

very clean, friendly staff, good food, my kids loved it!!

the pool and the room were a little bit cold.

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

no chairs around the pool!

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

good parking for our car and utility trailer

parking lot was super close to the rooms

the breakfast could have been improved by more variety.

breakfast was ok

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

we really enjoyed the simple, but delicious breakfast set for us each morning

spa services were excellent and affordable

kids enjoyed the pool

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built ontop of the

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

outside of breakfast, food at the restaurant is so

the rooftop pool is not really for swimming.

the rooftop pool with the view on the cholula pyramid is unmatched

itself

the pool area has great views of the pyramid and you can see the volcano

the pool open a bit late

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

the pool and attention

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool is clean and the whole hotel has a great vibe

great design around the hotel, pool, rooms

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

free wifi with good signal in the room

wifi

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

location wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi non existent on 2nd floor

the wifi reception was very poor in various rooms.

the location is very convenient, including free parking for hotel guests

hotel is very nice, well located to the sights. has a good secure parking lot.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

they had parking places and the gardens were nice

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

room service is nice and tasty

the front desk is quite helpful and so is the room service

clean room and very comfy bed. room service is quick and restruant was amazing

room service was amazing and exceptional customer service from check in to check out.

the food room service was delicious and prompt

the games at the lobby and the breakfast was a nice

the pool has a great view as the terrace bar

parking was supposedly included but its actually a reasonable 100mx per 24hr

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

parking and green areas

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

they have a small but very complete fitness room

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

breakfast was included and the buffet had a variety of items

pool, gym, parking lot

in general everything was very good. even the breakfast was worth the stay.

breakfast room was freezing cold.

also, this hotel has a lot of parking

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

the concept of the hotel is original. the view was good and the breakfast was very nice.

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

the pool needs a bit of attention to the water quality and overall state of the inside cover.

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

was no water pressure in the shower hotel was full so to get breakfast was not easy

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

the hotel was very busy it gets very occupied at breakfast time

dirty. breakfast área dirty.

there is a kitchen with a fridge for guests to use

breakfast buffet is really good with a lots of choices

pecially the breakfast)

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

breakfast was so bad

the breakfast is functional and a plus

food is very basic, just breakfast

the breakfast food was not so good

breakfast and cofee and parking

breakfast

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

staff is amazing. rooms are well kept and clean. breakfast is good. good location

very good continental breakfast, within close walking distance of several restaurants and a grocery store

good breakfast for the price...

the food was not that great, just a regular breakfast

the bed was great, and the room service was excellent.

great hotel - nice room / good breakfast / secure underground parking.

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

breakfast flavor was a bit on the mid-bad side

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

room and beds were comfortable, parking was easy and with direct access to the hotel

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

fi, shampoo, soap, clean towels, ac, optional breakfast)

parking lot is very small and floods

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

pool , super dirty

location ans the pool

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

the continental breakfast options and the color of the pool