sauna rooms, pool and hot tub was great and really relaxing

pool and bar and very helpful

tv and wifi were excellent

was wonderful except for the room service

the breakfast was excellent, with many options.

everything on the full english breakfast was good except for the tomato which was served cooked but cold

staff were really helpful when we needed an earlier breakfast and made it no problem at all, in lovely

i booked into the fallen angel spa with my mum, we had the most amazing treatments and delicious afternoon tea

the place is beautiful lovely breakfast the room was

we also really enjoyed the on site bar and restaurant which offered amazing food and drinks

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

was spot on and the bar was nice to have a drink in before bed

great night away for work , plenty of parking and friendly staff

not so much as didn't like, but vegetarian breakfast could be improved but hey i didnt starve.

ich is always a bonus)

plenty of parking

ad to ask) no menu in room or information about restaurant opening/closing times or

food was good and parking was easy

this has been the first hotel that hasn't charged me extra for room service

the parking was a little chaotic, and there was no disabled parking

the bar downstairs is welcoming, the staff and locals are really friendly

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

no noise from the bar below

also the bar below has a great pint of guinness at a very good price

the bar downstairs was quiet, cheap, and friendly

no make up room service

good spacious car park, fast wifi

location free parking efficient and welcoming staff clean and comfortable excellent food and friendly

bar looked great just a shame we didn't arrive early enough to sample dinner

my kids didn't want to leave

we had a lovely meal and the bar was comfortable

and we always feel very welcome,food is amazing and the fact we can have breakfast in the bar area means our ageing dog can be with us,look forward to staying again soon

the cleanliness lack of food between breakfast and lunch no room service bedrooms hot and stuffy

comfortable room and lovely breakfast.

00pm reception lady was lovely , bar staff were great lovely sitting in the outside area at night atmosphere was great bed was so

no telephone in room to contact reception, delay on room service once ordered lack of towels

having use of the gym next door was a hit with the kids

really good location and excellent staff! fab stay and great room service

accommodating staff both in bar and reception, great facilities in david lloyd leisure centre

no spa bath available

or possible to have room service nd some of the staff in the bar weren't very helpful

have been more convenient if there was a room service for the food

staff, good value for the rate paid, comfortable room, nice bar area, nice little fitness suite

the room was adequately sized for a family room, free wifi is a bonus.

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of battered fish i could've got

breakfast relaxing swimming 12 out fabulous

spa bath wasnt working.

i thought using whatsapp fro room service was a great

not a single bad thing to say about it staff was lovely the guy at the pool and gym was awesome very polite facility s are to a high

the cups and glasses in the room were tiny having to use whatsapp to contact reception or order room

parking is around 20- 25 per night which is not included, need to add on to the price of

wifi was also really good in all areas of the hotel

was unable to log on to the hotels wifi

no sports channels on the tv. no room service

the wifi was superb

allowed early check in , very very pleasant, staff on night bar also very pleasant, morning staff helped me

was very good as we had long days ahead of us at the open golf at hoylake, the second morning travelled to leeds bradford airport for a holiday to bulgaria

the funky pictures on walls in bar and lounge, bar staff and reception staff were lovely, refreshing to see young adults who like

lack of alcohol in the bar for cocktails, not alot of choice of cereal

comfortable bar area for evening drinks

the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (-)great place to stay great parking (+) free on site parking a huge bonus (+)passing through liverpool for one night so our objective was a convenient location and on-site parking (+) it has plenty of parking spaces (+)away from the busy part of liverpool. plenty of parking. lovely meals (+) the hotel parking is wonderful and being adjacent to the shell garage is very convenient for motorists (most (+) private safe parking was an added bonus (+) good private parking (+)parking. staff. area.

any bottled ales to improve the beer offer)

the lady at the bar last night was great

staff were very friendly and the room service was done to a good standard

please improve the wifi..it is woeful..

nice rooms, helpful and friendly staff, nice breakfast.

i was asked if i would like to order breakfast, i did and received a discount for early booking

like staying there,good hotel for the price,staff very friendly and helpful, breakfast is good value

the excellent cooked breakfast and the helpfulness of the reception staff

solid wifi, good tv, large desk, good shower, plenty of parking with roving night security, comfy bed,

great for family with kids as the bar is not policed well on who they let in

the staff were excellent, the bar was so lovely with pool table, great hotel

welcome on arrival, and agreed an early check in as we were attending a match at anfield which kicked off 4

the breakfast, the room, the garden, the free parking and the staff are so nice

the hotel bar was quite small but provided a great facility to allow social interaction between all guests

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

is a traditional hotel with a bar and a comfortable sitting room

decorated in the style of the house's age ,fun can be had with the lounges pool table, tvs and bar ,ouside decking through the french doors

breakfast was a little disappointing - bacon undercooked

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

the receptionist took our car registration number and told us that we would not have to pay the parking fee

excellent location and staff attentive. also free parking.

free on street parking was brilliant

parking

to door and was situated in what looked & felt like a lovely neighborhood with plenty of street parking & shops, cafes and bars nearby

off street parking, no charge

lots of free parking on the

very good value for the money and very friendly staff, same for the bar and restaurant

welcome, clean property… access to bar easy and great food and drink selection

staff gem of a pub/ restaurant plenty of staff behind bar for the busy football days

staff, the bar downstairs is great

what we was after (5x lads visiting for a football match) i called 2 weeks prior to request early check in which was not a issue

wifi was slow

breakfast not great for kids

wifi. couldnt adjust air conditioning.

breakfast not great for kids

wifi in the hotel was terrible

lovely bar and rooms were very clean and well maintained

the staff on the bar are so friendly, their hospitality is the best we’ve ever had

the pub the people and the atmosphere and debbie behind the bar was amazing with helping us

i loved the liverpool memorabilia, the staff behind the bar were brilliant.

there to go to the liverpool v arsenal game the atmosphere in the bar was great the room was clean and modern and walking distance to the ground great value for

breakfast was good as well as the showers, bed & complimentary coffee &tea

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

hospitalty very good late check out free

breakfast option simple and perfect

there's also a small bar downstairs if you fancy a drink once you have arrived

the bar accommodated our needs and breakfast was amazing for a hangover

the whole place was lovely.the bar was really nice.

2nd time staying at the arc and ideal location if you are attending a match with young kids

only a 2-minute walk to the stadium and perfect if bringing kids

place was absolutely spotless, the kitchen was well stocked for a continental breakfast & the location was also

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

the kitchen is well equipped and there was plenty of food

tidy, easy to get into town, plenty of coffee and goodies and good choice for breakfast

i had to go down just to ask wifi password

loved that they had a room that accommodated 2 adults & 4 kids because it s hard to get that

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and felt welcome

free parking and quiet location

the wifi worked very well and the huge double bed was comfy

thing i can think of is that we couldn't figure out which wifi to connect to, the password was left but it didn't seem to work on the ones we tried it with

location and was facilitated with a late check out which was very much appreciated

wifi was a bit sketchy and the hotel is on a fairly busy street.

wifi was great

was lovely, spa bath very relaxing

the spa bath was broken so room wasnt worth money

exceptional meal in piano bar and

we had drinks at bar which was fun

the bed was comfortable, temperature great, bathroom excellent with a huge jacuzzi spa bath

we used the spa and had a thermal experience

staff were very friendly and made extra effort with the kids

everything except lunchtime bar when there was not enough staff to cope

clean, tidy great bar and atmosphere

the spa was amazing

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating out breakfast, lunch and

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

wifi kept disconnecting

we didn't have wifi in our room

walk corrider wifi work

for work, late check out was available

garden which was a hive of activity on matchday had a coffee with ian o callaghan in the hotel bar next morning, before his pre match greeting that day

the match and he was extremely friendly to us and even posed for some photos with us and our kids

the sofa bed was a bit too small for two big kids.

and outside area, what a joke, we couldn’t get in the dining area because of a party with kids running around and when we did go outside on the terrace we were asked what we were doing

so close to anfield, ideal for young kids.

use of kitchen came in very handy with 2 little ones

it has a perch to sit around and enjoy the view and with kitchen which helps a lot

kitchen is amazing!

the room was clean and comfortable the kitchen has alot of appliances was quiet of a night

kitchen had fresh milk which was a bonus for the coffee

comfortable beds, clean, solid wifi and just an all-round enjoyable stay

late check out for a fee was well worth it

very clean & the beds very comfortable tea coffee hot chocolate making facilities in the room & room service was a bonus the hotel is central to all attractions & although a stones throw from

breakfast was excellent - the way to the center some minutes only the internet - wifi

the location was great even let us av early check in

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

the mini bar was just basically the same price as going to the shop

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

it’s was fantastic spotless and a mini bar full of stuff

early check in, friendly staff, ability to leave our bags in reception on check out day

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

easy to check in with staff in the bar below who were really friendly

the staff are more than lovely and there is a great bar attached

room was spotless the staff were lovely and helpful definitely stay here again,the barman in the pub downstairs is lovely and the locals in the bar were lovely as well had a good

bar attached, so homely, loved it

in kitchen not working

excellent location. lovely little bar staff very friendly and helpful.

clean bathroom and useful kitchen

booked the kitchenette suite, which was amazing

liked the early check in already available at 13 as had a game to catch at anfield

would definitely use again great value for money in the bar too

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

location and staff offer me laundry for free and early check in

no complimentary breakfast on a week day

value, clean room, friendly helpful staff and a decent continental breakfast

we didn't have breakfast

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

it was not complete luxury but it was immaculate with crisp white bedding fast power shower & a breakfast wow wat a bargain, lady on reception nice & chatty, guided us to a cheap parking lot

called for an early check in and were told it would be ok from approx 12

all positive. the bar was a little small.

staff upgraded early check in

room was just down the hall near the breakfast/ bar area was brilliant located near city

receptionist was very accommodating on arrival, we arrived early and she was able to give us early check in which was ideal as we arrived on an early flight

some rooms cold bar area was cold for a while.

not ideal as i'm 6ft2 ud83eudd23ud83eudd23ud83eudd23 and everything was card including pool table

nothing, it s very dated and appeared to be party central for underage kids

not a good selection for kids

just the casual channels where there no kids channels or entertainment

excellent location and breakfast staff very helpful

laundry left outside our room for the whole stay

very tired after getting there in the morning got a early check in for very resinable price and got a small nap before my function lovely stuff great

gym lights were a little too dim for my liking but other than that it was one of the most perfect

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

gym needs improvement.

attitude of the young woman managing the breakfast buffet the morning i left was extremely unpleasant

was perfect except for the woman managing the breakfast buffet on my last morning there

excellent location in the city centre. good value for money with a well equipped kitchen.

the room has a little kitchen the building has laundry and gym!

a little noise from the bar but stops at 12pm

kids loved the bunk beds

early check in avavilable and took advantage of late check out at 20

minimum noise from bar below , but states that when booking , still had a great nights sleep

good wifi and location to be fair

early check in. staff were so professional and accommodating.

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped it off

hotel as it was a short one night stay but next time i ll try the bar

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

room design, room service, and staff

breakfast not that impressive so was the gym.

breakfast and bar was perfect food was excellent

no room service or milk for tea and coffee making

we got an upgrade and late check out which was much appreciated

didn't eat at the hotel or use wifi so can't give an opinion

lots of restaurants and bar located near the hotel in walking distance

the breakfast was so delicious and well presented

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

bar prices reasonable

breakfast as always at holiday inn

bar not open at all during stay

loud music from the bar downstairs

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

gym great wifi fab breakfast great towels and clean - fab location and price - really friendly

don't eat breakfast (not a morning eater) my girl loved it though

receptionist & bar team really welcoming, friendly and more than helpful

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

bar and night security

super clean, friendly staff, bar area good

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

the bar the shower the bed

the expensive tariff for an early check in

no saucers with breakfast

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

liked the gym facility

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more of the

the bar kitchen was closed at 8:30 pm.

breakfast exceptional

bar also has lovely food with a breakfast and pool tables

breakfast was amazing staff very friendly and helpful great location very clean and comfortable

nice and clean, lively bar and nice friendly helpful staff.

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

bar open till 1am

next door to a casino

late bar available

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were feeling it and were super upset and annoyed by it, we reported it and someone came to

very good communication from the hosts and kids enjoyed the stay

the kitchen have full set

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of a

the fact that you could make food for kids rather than eating out all day

the gym and spa was great

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

central location which also offers a pool and gym.

lovely hotel and lovely staff, kids enjoyed the swimming pool. great location.

bed was comfortable free wifi i would recommend the hotel to my friends

room decor was great, lovely spa bath and the bluetooth speaker was just perfect for me

as i have four kids it was great to get a room to accommodate six

shame we asked for early check in, still waiting around after 3

very friendly room was very comfy and we were entertained by a lovely singer in the bar l8cation was

maybe if the rooftop pool had been open

all ways amazing when we stay here kids loved it this time too

location breakfast was amazing room was massive and great spa bath attentive and helpful staff - thank you to krystal and

fab staff, great breakfast

the staff where helpful and friendly, particularly the breakfast staff, couldn't do enough for my kids to keep them happy and

doing up, musty smell from bathroom, toilet handle dodgy, no information book in room regarding wifi/tv/hot tub instructions

maybe out of the area but so worth the stay staff couldn’t do enough for you in hotel and bar the standards decor outstanding well above a 10

the bar attached to the property downstairs was lovely to just pop down to have a drink

the bar downstairs is also fantastic with very friendly staff and customers

the staff both of the hotel and the bar below are accomadating and very friendly

the owner text me about early check in and stuff like that really nice man who makes you feel at home in the place room was

wouldn t work , needed different key for gym so kept locking ourselves out

bonus point for the location and the gym

picked the hotel so we could go to the gym

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

wifi was appalling and hardly any signal

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

the hotel is comfortable and friendly vibe hotel bar is nice

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

poor wifi

early check in.

very clean great staff good bar good parking.

gar, milk etc)

breakfast included with room gym room was a real bonus, plenty of free-weights and machines

bar was good with discount if you were a guest

good bar prices

good location, excellent wifi, fridndly staff, nice bar and clean

the beds were comfy and the bar attached was great

location, bar and staff

people friendly in the bar and local pubs

locals using the bar were super friendly too would definitely stay here again

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

kids felt really comfortable staying there

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

50 room service and the person on the reception couldn't tell me what

the second day breakfast

nicola gave us an early check in and upgraded us to the honeymoon suite which was really nice

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was missing lots of

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was missing lots of components compared to the

late check out option until 5pm which was ideal when the flight home was a late one.

allowed a free early check in

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

early check in late out

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

was lovely and spacious, had a spiral staircase leading up to bathroom pool and spa were so nice and relaxing breakfast was

not big enough as me and my daughter r plus size ladies and would have been nice for menu for room service was the the room also the room we had was hard to find also out of the way so was

great area, nice clean little gym

spa was my highlight the woman were on hand to help and the facilities blew my mind room cosy gym

everything was extra cost - parking/wifi/breakfast/swimming

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

breakfast was amazing

good location, staff very friendly and polite, late bar open

continental breakfast was included and was lovely

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

position is amazing. lovely in side n bar on till late

great location friendly staff and a great atmosphere in the bar at night we will be back

hotel was lovely an staff very friendly breakfast was lovely an plenty of choice would definitely recommend

everything from where to visit in the city to the wifi

we stopped for two nights yet we didn't have room service to make bed or have clean towels