sauna rooms, pool and hot tub was great and really relaxing

pool and bar and very helpful

tv and wifi were excellent

was wonderful except for the room service

the breakfast was excellent, with many options.

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

no pool

more information in the room about the spa times and for food etc

room service was exceptional, especially the chicken wings

room, lovely dining area and little activity packs for kids at breakfast to keep them

decorated in the style of the house's age ,fun can be had with the lounges pool table, tvs and bar ,ouside decking through the french doors

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

parking on site- early check in when requested,great superior twin room!

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

excellent location and staff attentive. also free parking.

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60

100 if not paid in 2 weeks)

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

would have been nice to have good local bottled ales at the bar

check in staff great rooms big great bathroom breakfast very good good selection bar prices good will definitely stay

the lady at the bar last night was great

staff, lovely decor in the bar & reception area, and a lovely little terrace to sit out if you wanted to enjoy the sunshine

great if they would have early check in around 14:00 current check in

the breakfast, the room, the garden, the free parking and the staff are so nice

one good thing i guess was that they worked to get us a bed in a room for our kids when the rooms we reserved were not available due to a stag party the night before damaging

the hotel bar was quite small but provided a great facility to allow social interaction between all guests

welcome on arrival, and agreed an early check in as we were attending a match at anfield which kicked off 4

comfortable rooms, decent breakfast and a reasonable price

have been more convenient if there was a room service for the food

had arranged a late check out however someone

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

we enjoyed a lovely meal and a few drinks in the bar

free on street parking was brilliant

parking

free parking even available outside the hotel

free parking was a bonus

lots of free parking on the

wifi in the hotel was terrible

24 hour room service

staff very helpful ordering us taxis and giving us an early check in

asonable

had to request gym access

breakfast option simple and perfect

good location, breakfast, cheap double room for two and friendly and helpful staff

hospitalty very good late check out free

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

need to do breakfast room service

the wifi is unstable.

only negative side

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

room service for breakfast was a lovely touch!

the bar and restaurant are really lovely

of the suite was fantastic and the jacuzzi spa bath was out of this world

my husband and i were doing one night away from the kids in the city

the spa bath was broken so room wasnt worth money

hotel was very clean and beautiful room (deluxe double with spa jacuzzi)

we didn t go down to the restaurant but the room service food was excellent

gym facility very

wifi wasn't available for the whole stay - error message 'no internet connection'

really picky - breakfast

spa was fab despite the pool undergoing essential maintenance we still got to use the other

staff, the bar downstairs is great

welcome, clean property… access to bar easy and great food and drink selection

(a quick word at the bar and we were sorted out in a very polite and efficient

very good value for the money and very friendly staff, same for the bar and restaurant

staff gem of a pub/ restaurant plenty of staff behind bar for the busy football days

beds were super-comfy; the bedroom and bathrooms/kitchen were spotlessly clean

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

tidy, easy to get into town, plenty of coffee and goodies and good choice for breakfast

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

the kitchen is well equipped and there was plenty of food

esumably because it was in the basement)

staff were really helpful & friendly - the rooms were spotless & there was a nice kitchen facility - would recommend it - we have booked for next year

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating out breakfast, lunch and

the apartment we stayed overnight was more spacious than expected with a good kitchen & tv entertainment facilities

pub and lovely rooms above the staff were excellent and very helpful and polite the bar is within 5mins walking distance from the stadium free parking around the pub but if you can

i loved the liverpool memorabilia, the staff behind the bar were brilliant.

the bar downstairs had a lovely atmosphere and it's steps away from anfield

bed comfy, great location, spot on for the football, parking over the road x pub downstairs, bar staff, lindsey i think was lovely

the pub the people and the atmosphere and debbie behind the bar was amazing with helping us

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

no bar or cafe.

was offered to pay for early check in but i had plans anyway

mini bar facilities if needed

early check in, friendly staff, ability to leave our bags in reception on check out day

the bar accommodated our needs and breakfast was amazing for a hangover

only a 2-minute walk to the stadium and perfect if bringing kids

2nd time staying at the arc and ideal location if you are attending a match with young kids

the whole place was lovely.the bar was really nice.

amazing staff ! beautiful bar so clean and welcoming

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

the staff connected to the bar and rooms couldn't have been more helpful

bar attached, so homely, loved it

easy to check in with staff in the bar below who were really friendly

was way too hot and stuffy and right outside our window was a kitchen vent going off all

in kitchen not working

the cute little bar area was a nice touch too

sorry i can't think of name was so friendly and couldn't accommodate us any better she gave us an early check in without been asked which was fantastic as we had been travelling all night , highly

excellent location. lovely little bar staff very friendly and helpful.

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

friendly staff and locals in the bar below

would definitely use again great value for money in the bar too

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

room was just down the hall near the breakfast/ bar area was brilliant located near city

called for an early check in and were told it would be ok from approx 12

and kind room was clean and tidy sheets and towels clean gorgeous big bath with very hot water bar area clean and staff lovely bed was comfy would definitely stay here

early check in was a issue, had to put my suit on in the disabled toilet

location, loved that our room was available to be let in early and reasonable price for late check out too

good wifi my favourite hotel in town

comfortable beds, clean, solid wifi and just an all-round enjoyable stay

limited choice on room service menu. when alone and working away i have my meals in my room.

wifi good, laundry

loved the castaway bar & restaurant menu looked lovely, although we ate out elsewhere as pre planned

the swimming pool was great and excellent value

spa bath was excellent food in the crompton restaurant was to die for presentation was excellent

not a good selection for kids

50 per person) that covered wifi, 1 drink at the bar and

ed 16 & 12) enjoyed pool and gym

pleasantly suprised by a complimentary breakfast for the morning after our stay as well

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

value, clean room, friendly helpful staff and a decent continental breakfast

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

very good breakfast, for free, like a preasant, for everybody.

and my girlfriend arrived on the 5th of october early in the morning to check in

there was a very nice atmosphere all around the hotel, in the reception, bar and breakfast/restaurant area

nice gym and had a wonderful

even for a hotel the bar prices where very high

the team are putting all their effort for the customers both in restaurant and the room service

the 24 hour bar was a massive hit

the decor is fab staff are so friendly the bar was great

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

everything, decor, toilets were black which i loved mini bar was marshall amps

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

lots of restaurants and bar located near the hotel in walking distance

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

selection of food for breakfast, something to suit everyone's taste

breakfast as always at holiday inn

excellent location in the city centre. good value for money with a well equipped kitchen.

the room has a little kitchen the building has laundry and gym!

gym needs improvement.

modern, spacious (we had a 1 bedroom apartment with sofa beds for kids age 15 & 13) bathroom was lovely with a great size shower

kids friendly

early check in avavilable and took advantage of late check out at 20

wifi was not working, there was no desk in the room to hold a laptop

could have done with a television especially with having kids in the room

fine for a couple but wouldn't be suitable with kids

kids loved the bunk beds

breakfast was excellent

the staff is awesome, great breakfast, nice location, rooms extremely large.

gym great wifi fab breakfast great towels and clean - fab location and price - really friendly

staff at bar were rude

smart tv in the room. mini fridge. breakfast in the room.

managed to get an early check in so could settle before heading out

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

gym facility is great

gym lights were a little too dim for my liking but other than that it was one of the most perfect

the gym was well-equipped with high quality equipment, spacious and with wipes to clean down equipment

off street parking in a private carpark also included

we travelled with our 3 kids and being liverpool fans they loved looking at all the photos

the shower wasnt very good. there wasnt any eateries in walking distance for kids

with wifi connection at 1st but got there in the end

free on site parking and really friendly hosts

were given a twin room, even though we booked a double bed, but we wanted an early check in so had to compromise

having completed the liverpool 1/2 marathon allowing us to store our bags and use the gym facilities to shower long after check out

breakfast was great and staff lovely. bar and restaurant area lovely too

wifi should be free and much faster

rest on reception where so friendly and helpful as where the ladies and gents in restaurant and bar

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the staff at the bar were very welcoming and friendly and the room was lovely and clean

super clean, friendly staff, bar area good

bar and night security

the bar the shower the bed

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

bar of an evening to have last drink before bed

bar open till 1am

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

next door to a casino

nice and clean, lively bar and nice friendly helpful staff.

they warn people that it is in centre city and that there is a bar on the 1st floor so be prepared for a bit of noise

and it was in the centre of town staff and breakfast was amazing would recommend it

great breakfast and a good bedroom room and a very comfy bed also the staff were great

the bar staff were very friendly and helpful

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

also the room wasn’t ready so they gave us a late check out

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

late check out option was ideal

no saucers with breakfast

staff couldn't have been more helpful- directions, allowing an early check in, permitting bag storage after checkout

early check in avalbity. friendly staff

beds were comfortable, pool was small but the kids enjoyed it

was excellent, room was very clean and tidy, the bed was extremely comfortable and the room service very good, also reception very polite and helpful, will definitely be going back

great location, kids loved the penthouse

very comfortable bad. big room. good kitchen furniture

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of a

location; fit out and kitchen facilities

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

didnt like that you had to book in advance for your breakfast

room service tea coffee kettle in room

location is brilliant. pool was great for the kids.

hotel in fantastic location, delicious cooked breakfast, gym and swimming pool were great

breakfast was very impressive also

the late check out was good.

free wifi was a bit poor on speed

staff are lovely, friendly and helpful family room , perfect for what we needed great choice at breakfast

stayed with my mum and grandkids for 1 night

the wifi was fast and easy to connect with

easy self check in, super friendly staff, good for a hotel gym for a basic

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

wifi was appalling and hardly any signal

gym didn t open until 7am which was too late.

clean facilities and room service was great, they do amazing pizza

stay, convenient and very helpful and informative mr michael, clean room, kitchen have all you need for breakfast

kitchen had fresh milk which was a bonus for the coffee

and paid for early check in , house still not cleaned , sofa bed broke , bathroom door wouldn’t close , shower

the room was clean and comfortable the kitchen has alot of appliances was quiet of a night

kitchen is amazing!

excellent location friendly staff late check out times

close to centre. clean and comfortable. bar open until 3am. ud83eudd23ud83dudc4d

breakfast was brilliant, barbara is an asset to your team

air con was fab! location fab good price late check out

really, we didn't get a breakfast option at time of booking but got a fine breakfast at the hotel for a reasonable

room and bed very spacious

bathroom of the room we stayed in (the flamingo pool room) started smelling very strongly of sewage as soon as we started using the showers,

very friendly and moved us to a room with a spa bath for our son could not fault them

fancy hotel feeling, lovely rooms. oh and the spa bath!

spa bath is a really nice added extra

was beautiful aswel as the bathroom my daughter and i loved our stay, we had a cocktail in the bar before our meal the barman was lovely and friendly drinks were a great price, breakfast the

location with a car park near by the room is decorated lovely and staff was very friendly the bar was stunning and breakfast is beautiful

staff were lovely we recieved an early check in as we arrived early they were so accommodating to us and were very

get early check in, after contacting through email, and phoning 3 times to ensure we had early check in

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

excellent bar and outside area

everything. especially the bar and the little football pitch.

and outside area, what a joke, we couldn’t get in the dining area because of a party with kids running around and when we did go outside on the terrace we were asked what we were doing

everything, location, spotless hotel, fab staff, jamie in bar too, memrobelia all around

you can see the stadium from the front gates of the hotel 10 out 10 definitely will be back, even kids loved it , thanks again

the bar wasn't open ud83dude02

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football match

the hotel is comfortable and friendly vibe hotel bar is nice

good location for shopping and bars if you are a beatles fan alot of live music

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

bar was good with discount if you were a guest

the beds were comfy and the bar attached was great

good location, excellent wifi, fridndly staff, nice bar and clean

location, bar and staff

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

the bar downstairs is welcoming, the staff and locals are really friendly

no noise from the bar below

also the bar below has a great pint of guinness at a very good price

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room ( which we

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

i couldn't access the gym?

loved the lively bar afterwards & food available until late

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good

size of the gym and small choice of equipment

breakfast was superb along with the beautifully decorated dining room, with the christmas

nicola gave us an early check in and upgraded us to the honeymoon suite which was really nice

the bed was especially comfortable and the free wifi and reduced parking was a bonus

no room service after 9pm

good wifi excellent reception and housekeeping

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

30 surcharge for early check in for a room that was ready

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service food is not available after 10pm

room service charges 5 per tray so i decided not to order any

location very central, close to shops, venues, sea. decent gym. good, comfortable bed.

only thing was a bit unsure was a 4 extra charge for room service if ordered.

they gave us early check in

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

the spa made the whole thing amazing

reception i would rate as a 10 the hotels facilities available definitely a 10 we tried to call room service a few times and there was no answer i don t know if it was a reduced service due to

stay, the restaurant looked lovely but we didn't use it, pool was clean just a shame about the extra cost to use it

having to pay for the spa facilities

it s a pity the swimming pool isn t bigger

com, nice helpful receptionist, got late check out, great location for cavern club and shopping

noise from the lift was annoying in room 211.tv and wifi was unstable

excellent room service it was quick and delicious, cocktails to die for

comfy bed tv wifi brill bar pleasant

room service should have been 24 hours but on the friday evening they could only offer chips as a

to the breakfast but not an issue as the breakfast was lovely, adding some more gin to the bar area and extra soft drinks for the non

staff were rude asked for early check in was willing to pay told

the breakfast was brilliant lots of choice (continental)tea/coffee/available all day in lounge beds

a good variety of food for breakfast

a brilliant stay, staff very friendly, bar was good priced, the bed was comfy and the breakfast was lovely and fresh

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

the wifi was terrible which was an issue for me as i spent the evening working in my room

close to bar and restaurants, clean and tidy and nice gym.

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

more options please for the room service menu as it was fairly limited

there was a menu in the room for room service which advised pizzas are 24 hours , this isn t the case and room service finished

breakfast was available for room service, basic but nice

genius early check in

wifi did not work even after asking reception for help.

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

we had room service breakfast which was delicious and very filling , looking forward to our next stay

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

breakfast was not very warm and tomatoes ran out so often

lovely breakfast as well

breakfast

the staff were friendly and helpful and the bar area was very comfortable

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

late check out time of 12

location was excellent. late check out big bonus too.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

room felt like a kids bedroom

when we got settled i went down to talk to reception about the restaurant and the spa they mentioned on check in

we had had breakfast too and there was definitely no complaints, they even gave my boyfriend some extras he

say anything bad about my stay at all lovely breakfast the grounds and restaurant and bar area are fantastic especially if you like period

on the full english breakfast was good except for the tomato which was served cooked but cold

it was a little noisy above a bar but they did provide ear plugs to help with this

lovely spacious room. great staff and the bar had a fab atmosphere

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

discount for breakfast in the bar next door was a lovely touch

had dinner in the bar below (the best steak and guinness pie i have ever had wow

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

to all bars and restaurants, great value for money, clean, really friendly staff offered free late check

gave us late check out/early check in for free as it was a birthday group

brought my sister over for her birthday, staff were so kind and helpful, they gave us late check out for free and put up balloons and banners all for free too and offered us free hot

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without

big room with doubled bed, big desk to work from and wifi was good so i could work too

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

the room was quite nice, spacious, and clean, and the shower was good, the wifi worked well, and the bed was comfortable

has a tv, a large cupboard to hang your coats and place your luggage and free wifi