smell of chlorine from the swimming pool in the reception withheld us to swim in the indoor swimmingpool and to sit at the reception

kitchens need electric kettle and single use coffee machines

good buffet style breakfast

the dinner was really good, the homemade flavour by laura the chef is incomparable and the breakfast is not to be underestimated the indoor pool and sauna are very nice

large comfy room with good kitchen i didn't need

parking outside

town in madeira, great to escape the crowds no fuss hotel with nice modern clean rooms comfy bed breakfast included parking free on the street, there is enough

we picked up a menu in the restaurant to look at it for breakfast and he snatched it from our hands and said to don't touch the menu

breakfast wasn t the best

the free parking in the street and small balcony with a sea view. location in the village.

we loved the cozy spot by the window to read but also enjoyed lying by the pool

amazing fresh produce and insane breakfast

hotel is built around the restaurant, so as you'd expect the breakfast and dinner is one of the best on madeira

and its surroundings are absolutely stunning, the modern, clean room design is gorgeous, and the breakfast and restaurant are an absolute treat

taste some local cheese, local fruit and it served in a beautiful terrasse close to the swimming pool

wifi could be better

my child loved the kids club and we all loved the activities from the entertainment team

the outdoor pool could have been warmer and on days where it was cold the aqua classes held inside

the only downside for me was the wifi, which was good in the common areas but very unreliable and slow in the rooms

the pool area was great with an outside bar with a great selections for cocktails

a big complaint but there was a 10 euro tray charge for everything you ordered from room service - even a bottle of water but to be fair they said you could pick it up to avoid the

the breakfast was delicious and with a grrat variety the massage was very good very calm and

great facilities for small kids and lovely setting

om service floor 7), graciano at reception, norberto in the restaurant and finally but no means

lounge bar was terrible, under staff and slow service, sometimes you had to wait 15min for drink and it

staff pool bar bed food and drinks

traditional bar drinks were excellent

nice views from the restaurant and the pool

the engenho velho solely because it is adults only - like most adults we are not travelling with kids; and do not enjoy being disturbed by them

breakfast was good and it was nice having it on the terrace, gazing at the ocean

the food is very tasty and freshly prepared but especially the breakfast would get very monotonous fast if you stay more than a few nights

the food they served was good, even though we got the same breakfast twice

generous but it would be nice to have more options for dinner (more than the cafe) and more for breakfast i

personal contact with the staff is only short and only during breakfast and dinner times for a couple seconds

we liked the fact that the breakfast and dinner were put out for us to eat when we wanted

hotel was amazing, pool inside, sauna

) but the pancakes, french toast, and other items at the hot bar were not very tasty

a 4-star hotel i was expecting to have wifi in the room

room: excellent breakfast: excellent location: excellent

the hotel has a small gym, an indoor swimming pool and sauna, and a terrace on the top for sunbathing

working wifi

town not too far, with a bar downstairs and mini supermarket not far away

small supermarket and bar on the ground floor

wifi should run 24 hours and should not be switched off during the evening/night

there is some bar downstairs,that is not working and the breakfast is made by the old man

the hotel staff was very nice, very friendly and helpful, the breakfast that were served there were very good

breakfast had meat, cheese, eggs, bread, cereal and milk

swiming pool and sauna was excellent!

we had also access to the pool but we did not go there as we prefered to walk on the bay

there was an honesty bar on the top floor which was well stocked and convenient

big comfy bed, great bathroom, bath robes, enormous flat screen tv, minifridge/bar, delicious breakfast with lots of choice, restaurant also great for snacks & meals

very close to the bus stop and both lava pools. lovely breakfast.

air conditioning + spacious room and nice balcony + tv and fridge with mini bar + plenty of storage + staff were extremely nice and helpful + location is perfect and parking

fantastic breakfast

the breakfast could include more fruits & vegetables.

starting from location, breakfast and ospitality of all the personell

gym equipment selection could be larger, and heating in the room could also be improved.

was perfect: the location, food, facilities (gym, sauna and jacuzzi at the rooftop with the ocean view)

gym equipment would deserve some upgrade and additional items

the view of the ocean and lava pools is just unforgettable

roof bar was closing very soon, we didn’t get chance to visit when we were hiking during the days

small pool on the 7th floor terrace was great and the bar area was perfect for the sunset view over ribeira brava

our room was really noisy because of the people in the next room, and because of the karaoke bar down the street

theres a pool available and you can lounge on the top floor with a nice cold beer

good sized, spotlessly clean; on the rooftop there's a bar open till evening with a small plunge pool and free sun loungers

the following morning we had an excellent breakfast set us up for the second day in the mountains along pr1

we then went for breakfast which i would describe as basic but completely perfect to set you up for the day with a

breakfast food was great

in addition there is a coffee bar included so in case you're coming back from hikes in the afternoon, you can refresh yourself

excellent location, large parking lot, beautiful views, nice big hotel, good breakfast.

minor irritants like no mini bar and being required to sit at a badly positioned table throughout the stay

there is a beautiful pool area, a small but well equipped gym and all very bright and clean

the garden is amazing, swimming pool as well, the food was just awesome and the staff was wonderful

gym could do with a water fountain

limited staff so not necessarily anyone around to get you a coffee by the pool

pool bar could open a little later into the evening,,,showers a little dated..

breakfast

top that off with a very friendly staff, clean pool and that made that we had a very pleasant stay at this hotel

always enough parking spots, close to funchal but also all other ways to the other parts of the island

the views were spectacular, the enjoyed the sauna and the pool, the breakfast was also ok and the staff was very attentive and responsive

spectacular location, facilities in gym excellent, great staff, good food, brilliant walks.

the gym equipment such as the running machine, wasn’t working.

swimming pool could be warmer breakfast could be topped up more regularly and kept warm

and install a coffee machine that makes espresso based drinks (or offer the ones from the bar for free)

the jacuzzi at the spa is so nice

the hotel is kept very clean and the staff are very friendly, the roof top pool is fantastic and i would recommend to anyone to stay here

we were pre-summer season so no kids around, pretty much couples or duos, very calm

pool table is a great touch

nice swimming pool, great location

rooftop pool and breakfast

food was amazing and the view luxurious they were really accommodating with the bags and a late check out with the flight and offered complimentary drinks it was fantastic

great view from the room, very nice breakfast and very friendly staff

already mentioned, the breakfast was amazing and we thoroughly enjoyed the tasty food and drinks on offer

set out of the restaurant, as we had to walk through the restaurant to gain access to the bar and restrooms, during time in the pool

a shame that the bar closed so early (5

the breakfast the dinner the room was amazing

daily room service

nice swimming pool right next to the beach

that swimming due to stones and rocks should be very dangerous here, but you can use swimming pool

we enjoyed the breakfast as well, very nice selection of available food

i would of been nice to use the pool but it was to cold

i expected a mini bar in the room but there was none available at the moment

the room was clean and tidied up every day, the breakfast was delicious

the price, cleanliness, hospitality, parking on property and good breakfast

pool and sauna not working at first, then pool became available

all pool n bar staff friendly, helpful n professional especially juan and stefano

the spa area is serene

wine, soft cold and hot drinks on help yourself service; rest of the drinks including cocktails bar service shuttle bus twice per day to funchal city centre if you go out for a day -u can ask for

the pools were a always clean and there was a good availability of sun beds

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

kids just loved it and i think staff as well

good view, bus station in front of the hotel, personal very helpful and kind, outdoor and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good

good choice and quality of foods at breakfast and at the pool bar for lunch

everything is very clean, the pool is great and it's located in madeira's prime location, easy access to funchal centre

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

in the pool we quickly went to get warm in jacuzzi but the stuff took us out as it was for 16+ kids, so we were left freezing and must left

we liked everything although the gym was pretty warm. it didn’t stop us using it however!

the pool is not very big but there were no problems with free places

breakfast was great

breakfast was tasty, varied, and made with fresh products

rich and delicious breakfast

rridge, honey pancakes, etc

the breakfast is excellent continental style with a la carte menu.

great breakfast great facilities swimming pool & sauna great helpful staff

breakfast omelettes are made to order & scrumptious

adaquate make soup, small breakfast, salad

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

kitchen area, the balcony the great selection at breakfast, the pool, the outdoor area and the bar area

excellent wifi a must with kids

the staff in the reception bar restaurant and entertainment were outstanding nothing too much trouble and room cleaner

the hotel isn t right in the city center, but there is a free shuttle service

gym needs modernised, equipment needs

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner on site was

excellent breakfast, good pool and bar facilities for casual eating.

the service the atmosphere the garden the pool the view the restaurants

breakfast was exceptional. there was a comprehensive selection of food available.

i didn’t like the coffee at breakfast — it had way too much sugar — but these are minor details

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor with a magnificent 360-degree view of sunrise and sunset, etc

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice reception and people was very kind

to the great facilities and breakfast, secure it in a firm place for being one of the best hotels in funchal

location, spectacular sea view, good variety of food for breakfast/lunch, 2 pools and gym

room service menu was very

wifi didn't work in hotel room, only in the lobby

views were great, staff very friendly and welcoming, buffet breakfast was good with amazing omeletes

ee), accessible parking

breakfast, fantastic see view from the terras and our room

our bed was huge and comfortable; the breakfast was brilliant - lots of choice, and a great outside dining area

d we had four children but

stunning sea views. adults only

the breakfast was outstanding

breakfast was great

breakfast was good with lots of choices

facilities great and the pool area amazing like paradise and the view breathtaking

the spa was great and clean

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

had to leave for the airport at 7:00 on our last day so didn’t get to have breakfast

lovely indoor pool and spa

access to gym, pool and the spa

we much appreciated the sun-deck and the inner swimming pool

the breakfast was various and delicious, and we got a breakfast box when we left early to sunrise watch

facilities, free parking which is needed in funchal and you definitely need car on madeira island

parking perfectly adequate

wifi very hot & misd

gym is just a cardio room

you should also extend the outdoor pool hours, the views from it would be unbelievable in the late night hours after the sunset

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

the breakfast was nice and the spa treatment was amazing

prices at bar were very reasonable

pretty nice gym, well equipped

excelent breakfast, very friendly staff.

as a family with 2 kids ,we really liked everything

location and the staff is professional and friendly, kids love them.

nice room with kitchen with seaview, the swimming pool. the buffet for breakfast and dinners.

the wifi didn't always work

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

rooms are also very clean and had everything in them including your towel for the pool

from the number of pools, to the facilities that you can use

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden and a bit of the sea

the hot and cold food option for breakfast

we really enjoyed the breakfast, good variety

pool ,plenty of sun beds,indoor pool and small gym,breakfast was plenty, with good selection

great for a digital nomad, wifi speeds were around 30-40 mbit up and down, 75 ms latency to sweden

comfortable beds, minifridge, parking (7€/day), breakfast was ok

really friendly especially helena at the pool side bar were coming back to see her

clean rooms. nice pool and nice pool bar.

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants his guests to

st room for massages) have to wait in a queue for

a lovely stay, good location, amazing sea view from the bed and the balcony, very good wifi in the room

swimming pool and terrace, wifi works very well

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

place to stay - a lot if activities in the evening inside the hotel, swimming pool with bar

would be better if the hotel reception was separate from the spa and pool reception

the swimming pool is great and they always had a programme with a local artist near the bar to entertain the guests

the pool and the pool bar are also great

the hotel features a cosy lobby with a bar, a rooftop pool and a tiny gym

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

beds were quite hard & pillows uncomfortable. no one on the bar so took a while to get service.

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

there is both an outdoor pool and an indoor one in the spa area

the parking: very tight parking especially the underground garage.

there are 2 outdoor and one indoor pool, jacuzzi-hot tub, gym and the sauna for free, location is not bad, 30 min walk to funchal and nearby is a bus station

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

fab indoor pool, gym arc facilities

tea and coffee not replenished daily. no mini bar and drinks expensive to purchase.

ly opens 5 - 6pm).

is enough entertainment around to not spend much time in your room anyway, between the swimming pool, the jacuzzi, bars and so on

amazing view from the jacuzzi .very helpful receptionist and good spa facilities

roof top bar opening hours could be extended

nice swimming pool area, sauna and gym

nice hotel , the views on the top of the hotel (where you have a bar ) are simply incredible

decent size gym with all the essentials, sauna and steam room

had pool and gym facilities

they have a lovely pool area, and a gorgeous rooftop bar that gives you fantastic views of madeira

location with fabulous access to the ocean for swimming and a lovely pool and sun terrace

great breakfast, view and pool. also lovely staff.

hotel with ocean view and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool area, breakfast selection

very good buffet breakfast

the staff is super nice, starting with the ones from to reception, the bar and ending with the pool bar lady

the buffet breakfast and dinners were very good, with themed dinners, and the kids enjoyed playing pool and squash

aquatic kids club was good for kids for parents willing to spend time alone

would be nice to have some heated pool after the summer and maybe some splash pool for the kids.

location is great, the staff are very friendly and helpful, wonderful restaurant by the pool, the food is delicious and the portions are very large, the prices are also pleasant

it was splendid experience ,we needed more guided adult and kids entertainment in the hotel

gym is pointless

lovely hotel and amazing staff, especially the bar staff

pool was a great bonus, open to the outside

rooms and public spaces all very clean and felt luxurious to us

the gym was a bit limited but hey things to allow you to work out

the happy hour in the winter garden bar was good value for money as i enjoyed several glasses of bloody mary

there is a reasonably priced bar with a daily happy hour - great cocktails

poor wifi

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

walk from town centre ,had live music for some of the morning breakfasts and in evening at the pool giving lovely atmosphere

room had two huge beds, bath, shower, mini bar and safe

friendliness of staff cleanliness breakfast

amazing fitness area

a very big mention for telma costa at the il gallo d’oro restaurant as she had raised the bar of offering an exceptional service and made a difference in our stay

indoor outdoor pool plenty of sunbathing area's with pools at every level

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

superb breakfast. fabulous suite and the view was heavenly

the food at the pool was below par

everything! especially the pool!

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

one gripe was that the kids club was not open

of the bar staff were abrupt and not helpful

lovely well appointed room with super view of the garden and pool and a side ocean view .

faculties such as pools, spa good

good spa and restaurant

not that keen on the music played by the pianist in the bar .

or just spend you time at the pool, with amazing views

she went to the gym and spa every day

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast took for ever

only thing we can complain on is the indoor and outdoor pool

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

dinner and breakfast were

the opening times of the gym were quite limited and required previous scheduling.

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the food was great and the cocktails at the bar were some of the best i've ever had

comfortable modern rooms, strong wifi, great pool and spa area with a view, helpful staff, huge full breakfast buffet

we also ordered room service and the food was amazing and well-priced

gym was small and could have been open for longer hours and there are two separate lifts to get

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

they even had mini housecoats and slippers for the kids

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

it's a good hotel with slightly dated spa facilities

sauna and gym not available due refurbish

gym has been relocated and not really adequate and similarly parts of spa out of action

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

breakfast was very good with attentive staff, there is something for everyone

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

awesome spa & gym great pool with plenty of space to rest very friendly staff very good

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs pool/kids pool, and they seemed a little too

facilities, spa, pools, breakfast

the breakfast was absolutely breathtaking, the room was huge and the staff were great

very spoilt, beautiful pool we swam every morning, restaurants were spot on pau de lume and sky bar were stand out

there was no wifi in apartments

wifi throughout the hotel would be good, as currently it is only available in reception and at the

no facility for kids, like a playground

didn't love that in order to get room service you get charged a 15 fee

location, staff were very friendly and helpful, it was so nice that we extend the stay, the spa facilities are very nice and the spa staff were excellent

kids went to bed, pulled doors shut and we sat on the terrace with drinks from joe's bar

cocktail bar on site with discount if you stay

my only problem

limited parking.

garden and two nice swimming pools, good breakfast and restaurant quality, the retro look, the parking

good buffet breakfast, with a good choice of fruit, meats and hot food.

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love fruit so that was a big plus for

friendly staff, excellent location and really enjoyed the breakfast

all staff members were fantastic - we had an early morning flight and got our breakfast packed to take with us

great breakfast on our last day they they gave breakfast to take to the airport

no one took the room service away and didn t take the rubbish from the room

the staff in the breakfast room and upstairs in the bar are amazing

good breakfast. good location

didn't try the hotel bar area for entertainment

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

there's a school nearby, so be prepared for the kids to be noisy from 8 a

is a school playground with screaming kids from 7:45 am until 6:30 pm

very central early check in possible friendly staff

view, baroque interior, beautiful garden, delicious breakfast, lots of entertainment nearby but still a quiet

at the breakfast buffet the hot selection was barely warm.

the breakfast is ample, restaurant and bar snacks all reasonably priced and good quality

the hot tub next to the pool was broken. the gym is poor.

historical feeling and beautiful location, parking

location, breakfast, service

right outside the room, there is an outdoor gym on grass, overlooking funchal

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

preferred an indoor gym and more of a private bathroom in the room.

breakfast was excellent, and service at the lobby bar was great

pool and bar area very open

facilities were so good, small rooftop pool and sun loungers a

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that they had a free library where you could borrow a

bar

nice breakfast and comfortable bed

very nice property! clean spacious rooms. breakfast was excellent.

extra charge)

always parking across the road

nice addition is that all facilities like gym or spa are included

the staff was super welcoming, the view is great, parking is easy on the lot across the street.

breakfast, very comfortable bed, very helpful room service & reception , great pool & bar on the roof terasse, perfekt location in the middle of

breakfast buffet was lovely with eggs cooked to order, dinner in the restaurant was exceptional

ich came back within 7 hours)

close to main attractions, comfort & quietness of room, breakfast options, bar, roof top pool & bar

location friendly staff large breakfast selection, relaxing spa and nice pool area, never too

breakfast was excellent and all the stuff is amazing

welcome, superb room, fantastic decor , fabulous breakfast, amazing roof top pool, view and bar

fabulous rooftop pool and bar area

breakfast was amazing loved the rooftop pool everything was amazing

excellent staff, very accommodating. breakfast was terrific and the room was clean.

s ordered by the staff) and asked for a bit early breakfast

great variety for breakfast ! someone s always at the desk 24/7. very spacious room.

parking is a bit further away and the parking spaces are a bit small

location, friendly staff, great breakfast and clean room

breakfast was good

pool and spa lacking in facilities

the room was spotless with chocolates for valentine day and also a bottle of sparkling wine

only thing i would add is swimingpool was very small and perhaps was missing something like a steam room or jacuzzi

breakfast had a good variety of items

the beautiful surroundings, the convenient location, and the overall relaxing atmosphere, and the breakfast was excellent

there is wifi, towels, toilet paper, a small tv and a self-catering kitchen - you can do it yourself

the apartment was spotless with a kitchen filled with everything you could possibly need

we had a kitchen but no dishsoap to wash the dishes

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped, no frying pan or spatula for example

there's a small kitchen which was great for me as i prefer to make my own meals

hotel has reasonably priced restaurant and bar next door

breakfast was simple, and that was all we needed for the start of the day :)

was good that the breakfast was included in price but in general we were not extremely satisfied with it since there

the breakfast can be more diverse but still it was completely decent as it was

there is bar in this hotel this is the reason a little bit noise until midnight.

breakfast was delicious.

location; shop under; breakfast; staff;

breakfast is nice

the breakfast was disappointing

great location. good breakfast. fantastic value for money

everything was perfect! great breakfast!

beds a little too firm, limited breakfast buffet

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

reception friendliness, and help. good breakfast choice.

location, room, pool

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn’t seem to be open during my stay however this was maybe due to time of

delicious breakfast buffet

not a lot. coffee at breakfast a bit better?

liked everything: the location, the room, the staff's attitude, the cleanliness, the breakfast

good breakfast variety ( everyday is the same, but pretty good choice even for vegan)

couldn't get a late check out, i checked in at almost at 00:00 and i couldn't get a late check out it was a real

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit cold

breakfast was good, but may be add new/different food every couple of days