pool bar could open a little later into the evening,,,showers a little dated..

very good breakfast.

staff was super helpful and lovely, and the parking amenities were great

t covered) at the entrance

breakfast and service was outstanding

great spa area: pool, sauna,

the breakfast is good with many options

is a fabulous pool and garden with a nice hotel attached

the swimming pool is large and with good temperature

spa area is great, pool is big and heated (around 27c), sauna is clean

the very excellent included breakfast. the best i have seen in a hotel.

we were pre-summer season so no kids around, pretty much couples or duos, very calm

hotel was set in the middle of the bustling village but was an oasis of calm and the rooftop pool was a fantastic place to relax after days out

small and not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

breakfast was excellent, including catering for my husband's gluten free needs

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast

beautiful location, amazing view, perfect food and pool/sauna area.

i also thought the rooms were very comfortable and clean and enjoyed the pool

the hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain price

staff were wonderful both at the reception and in the bar and restaurants

viewpoint right outside the hotel too… could have stayed for longer with all the facilities inc gym, spa & pool… although we didn’t use any for the 1 night we were there

incredible location, big room and excellent breakfast.

staffs are helpful kids enjoyed spa and pool

spectacular location, facilities in gym excellent, great staff, good food, brilliant walks.

swimming pool could be warmer breakfast could be topped up more regularly and kept warm

breathtaking views of the ocean both from the rooms and from the swimming pool

staff at the breakfast was a bit rude

the access to the pool and beach were super nice and easy accessible

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

free wifi and parasols around the pool

no wifi in the room...but in the lobby and 1st floor bar is ok

pool and sauna not working at first, then pool became available

only ate breakfast but they had a big variety of food

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

friendly helpful staff, great breakfast.

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

the most wonderful was the staff, especially rafa, sam, bruna, kazim and restaurant guys and pool guys

staff variety of food available snackbar spa and indoor pool

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

the service the atmosphere the garden the pool the view the restaurants

pool side bar was really nice - great views and great food

cording to schedule times only).

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner on site was

and showers by the pool could do with a face lift although the area was clean it is a bit shabby

the bar and restaurant staff were top class

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

everything was excellent, mainly the breakfast.

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground area

breakfast was great, rooms clean and modern

friendly, smiling personal, spacious room, personally cooked breakfast

indoor and outdoor swimming pools, spa facilities, great choice for breakfast, good size rooms, view from the room, brilliant value for money, fridge,

rridge, honey pancakes, etc

rich and delicious breakfast

great breakfast great facilities swimming pool & sauna great helpful staff

laundry was cheap enough and delivered promptly back to us the following morning

adaquate make soup, small breakfast, salad

entertainment on site, great musicians, bar has vast array of choice

also the building work going on across from the pool

the staff in the reception bar restaurant and entertainment were outstanding nothing too much trouble and room cleaner

it was so cold, the kids couldn't use it at all

the bar area was particularly nice

there was a lot of space

on any photos on the website, just a small slide and swings and playhouse but enough to keep the kids occupied whilst you can sit and enjoy a glass of wine in the gardens at sunset

the breakfast and evening buffet were excellent

really loved the breakfast included, i would say this was the best part

the breakfast, saunas and indoor pool

spa could’ve been better. water overflow from indoor pool made floor slippery at times

breakfast was exceptional. there was a comprehensive selection of food available.

indoor pool and sauna were great

i appreciated the late check out and early check in to coincide with our flights

r a small extra

good breakfast, clean rooms, quality wifi, great staff.

wifi connection was not great

the hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

hotel was pleasant surprise- have all amenities plus indoor and outdoor pool, sport facilities

advertise the spa and the tennis court, but when you get there you need to pay extra to have access

views from the hotel over funchal are breathtaking, the pool is incredible, the staff are lovely and the location is great

you should also extend the outdoor pool hours, the views from it would be unbelievable in the late night hours after the sunset

the hotel has a lot of activities

no spa no vacancy for massage

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

the cooked breakfast could have been hotter.

stunning sea views. adults only

we also loved the pool and sunbathing area

use people stay at hotels to wash dishes) we were told we would get a gift every

we had a massage at the spa which was definitely the best we've ever had

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service than a buffet

pool / sunbathing area very clean, bar is fairly priced with great cocktails

the breakfast, the pool area

very nice pool area

the spa was great and clean

is definitely not cheap, considering that they have a spa and a gym included it’s a good value and kids can stay for free

great breakfast and above all wonderful staff

the pool area is stunning with infinity pool, beautiful gardens and plenty of sunbeds

lovely staff, perfect location, excellent breakfast spread and fantastic facilities

they also supply massages and a spa at the basement and also a gym that can be used

also, the drinks in the bar were really great

pretty nice gym, well equipped

loved this hotel food very good reception staff amazing pool staff amazing

helpful staff, great breakfast, pool stayed open till late which was great as my kids didn’t want to get out

in isolation for the first night til our test results came in and they provided a jug of milk and room service meal

free parking available

parking

i made hot chocolate for my kids from the machine, and the cup was literally full of ants

and clean, tasty food, maybe too tasty ud83dude00 sporting activities like gym, tennis court, in- and outdide swimming pool, sauna & jacuzzi are very important for an active

the internal pool was closed but we didn't miss it as there was also an external one open from 8am to 8pm

very good breakfast buffet and space outside on the terrace to sit

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities and bar

the sauna was really small and uncomfortable and the spa area was lackluster

the children loved the pools and the kids club

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was entertained

the snacks at the bar next to the pool were surprisingly good

kids being loud

we had lunch at the bar by the pool and it was excellent as well

pool was big and the bar makes most delicious cocktails

a lovely stay, good location, amazing sea view from the bed and the balcony, very good wifi in the room

the wifi did not work in the rooms although it was very good in the reception

breakfast was good

very good swimming pool

swiming pool was nice and the bar

would be better if the hotel reception was separate from the spa and pool reception

good location bar with entertaiment at evening good breakfast

pool and the the terrace bar were lovely and it was well located to access funchal

swiming pool was nice and the bar

breakfast buffet had a lot of choices

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

pool gets close at 6 and the gym

spacious room with ocean view, king size bed with a topper

beautiful adults only hotel so very quite , nice staff, good breakfast

events in the hotel teras every evening, little pool and jacuzzi included

wifi wasn t great

spa area had good showers as well

ll of entire families with kids)

the parking: very tight parking especially the underground garage.

the breakfast is really good

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

the breakfast.

breakfast was great with a very wide choice of foods

the pool area is also nice and you have a great view

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

overall, the hotel is in a good location, has a nice swimming pool with service and an unforgettable rich breakfast

they have a lovely pool area, and a gorgeous rooftop bar that gives you fantastic views of madeira

very good breakfast in a nice, light room, adjacent to the pool

(it's an adults only hotel

pool, excellent breakfast and a great bar and bartenders

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes for this

staff - particularly in bar - everything was good value - food and drink

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions, one day it

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later that evening which was really kind of them

pool area was great with plenty of sunbeds and direct access to the sea

t over priced) plenty of scattered sun beds

great breakfast, view and pool. also lovely staff.

choices for breakfast and we particularly liked that there was a chef on site to cook omelettes, scrambled eggs

comfortable room with amazing view . the breakfast and christmas dinner dinner were delicious

beautiful views and grounds. amazing infinity pool.

staff and care for guests - birthday surprise from the management, access to fully equipped gym

we were leaving at 4am and they provided a light breakfast for us

we could also use the gym, you have to book for same and they check your temperature before using it

ocean view, contemporary style, breakfast and dinner buffet

i also enjoyed the gym - which was never crowded

the breakfast was excellent with plenty to choose from

friendly, great rooms and breakfast, all needs easily dealt with by incredible staff, facilities great

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

really spacious excellently furnished room. breakfast superb.

it was great to have access to indoor, outdoor and the spa facilities all included in the cost

maybe only in the room we stayed, but the wifi was patchy and very slow.

no kids- no screaming

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

the pool was exceptionally clean as was the whole property

good size pool

additionally the breakfast had plenty of options

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

book the hotel because of children friendly activities like playground and kids club

the happy hour in the winter garden bar was good value for money as i enjoyed several glasses of bloody mary

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

was no pool bar in the other pool area

i wish the the outdoor pools had been heated. it was just too cold to swim in them in december.

good buffet breakfast

we very much enjoyed the infinity pool and played some tennis on a well maintained court

everything! especially the pool!

d worth the higher price tag)

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast/dinner there) and the helpful, fun, caring staff

the spa and pool area was also amazing

breakfast was incredibly delicious and the atmosphere in the breakfast restaurant was all calm and

for us as a young family was interesting to see that there were no kids, only adults and old people

breakfast was lovely with delicious fresh fruit, omelette bar, baked goods, specialty coffees and

of amenities and restaurants but make note they all except the pool bar require rsvp

closing of pools and gym way too early.

the gym floor needed a clean

room service), nothing beats being able to quickly make oneself

ust) no boat trips available for days we were there

room service menu could be better paralleled with food throughout the rest of the property

the gym facility which i used only once was split into two spaces, both close by to indoor pool areas

nothing special, except maybe the variety of food on breakfast.

breakfasts excellent, pub bar prices a bit over the top

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

recommended for kids

so 1 coffee/tea each before calling room service for more

fantastic location! staff is extremely helpful ! kids club staff was great

awesome spa & gym great pool with plenty of space to rest very friendly staff very good

no kids allowed did wine tasting - brilliant

the food in the hotel is lovely we ate in one of the restaurants and got room service

i was only able to have one meal at the hotel other than breakfast, however there are many great restaurant's close by

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

much choice for breakfast when compared to other 5 star hotels

sunbathing area & facilities - very welcoming staff on arrival and throughout the stay - great breakfast choices - easy access to a number of restaurants/bars in the vicinity - would definitely

food on beach bar is good and not pricy for this category of hotel

room view quality restaurant bar ,all top class.

parking available on site, for free

staff very friendly and helpful great wifi

access to the parking difficult to find

cocktail bar on site with discount if you stay

also has 2 pools - one in the main pool area next to the restaurant and one on the roof with a bar

my room was doors to other room.and there was creaming kids in morning.

there was no wifi in apartments

friendly stuff helped with wifi , awesome vew

room itself was really nice - there were a coupe of things that were not so great 1) the rooftop bar was on the 11th floor and as such when we were in our room going to sleep we could hear the

it would have been enough for a family with kids

breakfast was very good quality, very delicious

the breakfast was scrumptious with lots of variety

great breakfast on our last day they they gave breakfast to take to the airport

friendly staff, excellent location and really enjoyed the breakfast

it's near restaurants, the sea and swimming pool for children

spacious, rooftop pool, location.

parking, no wifi in the room, loud (karoke bar or sth at the ground floor in the same building, just below the

rooms are good sized, spotlessly clean; on the rooftop there's a bar open till evening with a small plunge pool and free sun loungers

small pool on the 7th floor terrace was great and the bar area was perfect for the sunset view over

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

) was a shame and bar got busy at night with a bit of a chaotic approach to ordering drinks, but struggling to think

gym is ok, swimming pool great, saunas (not warm enough but very pleasant) (+) we loved the breakfast, pools, gym, and location (+) good gym and relaxing jacuzzi (+) the ameneties were great, jacuzzi,sauna, indoor pool and gym (-)the gym can have more accessories and maybe a little bigger (+) outdoor pool and indoor pool are both amazing but the gym is pathetic (+) the pools, gym, sauna and steam room are great after a day of touring (+) 5-star hotel had a lot services (gym, spa, dining etc (*) this was a nice surprise - 3 swimming pools, 2 saunas, jacuzzi, gym, big water front restaurant (*)location within walking distance to the city centre, the sea-view room was wonderful, the pools/gym and garden are lovely and the breakfast had a variety of great options (*) the hotel is big, super clean, great location within walking distance to the city centre, the gym/pools and gardens are awesome and the seaview room just stunning

room service was friendly and flexible

very central early check in possible friendly staff

there's a school nearby, so be prepared for the kids to be noisy from 8 a

is a school playground with screaming kids from 7:45 am until 6:30 pm

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage room

excellent hotel in central funchal lovely rooftop pool and sun terrace. brilliant location

rooftop swimming pool with nice views over funchal, delicious breakfast, comfortable rooms

the roof bar is nice

pool and bar area very open

wifi

right outside the room, there is an outdoor gym on grass, overlooking funchal

preferred an indoor gym and more of a private bathroom in the room.

only downside was the room service

d there was quiet a few of us) the pool

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

both the rooftop pool and indoor pool are excellent and the restaurant is exceptional

we were made to feel welcome and comfortable by the staff, who provided us with room service while we waited for covid test results

working hours of spa an gym

room service was

they even prepared breakfast boxes for us as we had to check out before breakfast time

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool

food was really well prepared and bar team were really helpful

very nice property! clean spacious rooms. breakfast was excellent.

we had rented a car from the airport

breakfast selection was plentisome and fresh and the staff was very attentive and professional

parking spaces are quite scarce, so you have to park your car inside in the area along the wall

breakfast was very basic not like 5* hotel

staff was nice, breakfast is delicious

room , classy stylish bar , welcome drink, breakfast to-go for the early morning check out, welcoming staff, shower

great breakfast

parking wasn t available, which we found out after making the reservation

unfortunately we had to leave very early in the morning and we couldn t have a cooked breakfast, but they did allow us to come down and have bread, cereal and tea/coffee before we left

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

location, friendly staff, great breakfast and clean room

close to the town center, beautiful room, friendly staff, great breakfast

the breakfast was always amazing

pleasant staff wide variety of fruit, bread, sweet, savoury options and cooked food for breakfast excellent location - close to the promenade and several

clean, excellent service, wonderful rooftop pool

excellent staff, very accommodating. breakfast was terrific and the room was clean.

the hotel restaurant, noz, was lovely too - breakfast was great every morning, with lovely bread

very clean rooms and remarkable everyday room service with

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in (+) loved the buffet breakfast as did the kids

the room was spotless with chocolates for valentine day and also a bottle of sparkling wine

we didn't use all the facilities but the spa had a lot of options for massages which we unfortunately missed out on

breakfast was really nice with lots of

was not just a room with 3 beds as we had been expecting; it was an apartment with a kitchen and everything you may need for a comfortable stay

a drain smell in the kitchen sometimes

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than enough to live happily for the week in

we had a kitchen but no dishsoap to wash the dishes

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated building

great location, good breakfast, friendly staff

breakfast was simple, and that was all we needed for the start of the day :)

value at us$38 per night (including taxes) for 2 people during high season, including a basic breakfast

great location, good breakfast, very nice staff, good vibes

early check in and late check out. bag storage.

good breakfast included fruits nice big rooms

the breakfast was disappointing

location; shop under; breakfast; staff;

friendly staff, spacious room, nice breakfast and good location.

breakfast is nice

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

beds a little too firm, limited breakfast buffet

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

everything was perfect! great breakfast!

breakfast was not very pleasant

great common areas, big bar and separate restaurant

was lovely, pool table in the bar and a roof top pool with a great view

delicious breakfast buffet

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

the general vibe in the restaurant part and bar was

hotel in the center with lovely roof top bar and pool, the staff was excellent

couldn't get a late check out, i checked in at almost at 00:00 and i couldn't get a late check out it was a real

rooms were clean, staff is helpful, nice clean pool with a great view - one side to the sea and other sides to the city and nature

breakfast could have had bit more variety, but this could have been due to covid restrictions and

clean, comfortable, friendly, well located, nice pool and bar. excellent breakfast

think the pool bar should offer poolside service instead of walking to same

is only one issue and that is in the early evening if you wish to sit outside at the captains bar where you are bothered by pigeons

facilities with indoor and outdoor pools, a relaxing spa and beautiful gardens including a stunning roof terrace that we didn't find until our last

great choice of food at breakfast

liked the hotel bar with nightly music program

modern, big sea view studio apartment with large bathroom and well equipped kitchen

they had wonderful gardens and a view of the city for breakfast in the morning

kitchen was a great addition to the room, showers were wonderful and the beds were comfy best thing

was excellent — i do wish coffee/tea wasn’t considered part of the mini bar as most places do offer it to their guests

again apart from that the view from the tarrasse is phenomenal and the concept of the honest bar is great

breakfast was excellent so ignore previous poor reviews

the following morning we had an excellent breakfast set us up for the second day in the mountains along pr1

room was clean, breakfast and dinner (vegetarian) was alright and staff was friendly

plenty of parking

parking spot is big and free for guests

comfortable beds and bedsheets, clean and big room, superb lobby with 24 hour reception, free parking in an underground garage, pool, restaurant (never tried it though) and a cocktailbar with

wifi not in rooms

not enough parking space provided

there is no kettle for coffee in the room. the gym did not have that much equipment.

hotel was amazing, pool inside, sauna

view onto the ocean and funchal - good restaurant always open with friendly staff as well - free parking

food in the restaurant was expensive, spa treatments were expensive

there is a drinks/lunch bar next to the pool as well as pool table, sauna and spa room (spa sessions have to be pre ordered (+) the rooftop pool and bar areas are a must see and if you care to walk you can quickly climb up hidden staircases outside (+)location, fantastic view from room, restaurant, pool, bar etc (-) bar wasn t open and public areas lacked atmosphere at this time of year (early march) (-) no bar area open in evenings

mmy banana break), but can be a bit monotonous

no shuttle bus on sunday or in evening no tea-making facilities in the

a bit of a walk from room to front desk or breakfast area.

breakfast is fine, plenty of food to choose from

nice view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good price, thank

pool right in front of the room was appreciated by the kids

pool right in front of the room was appreciated by the kids

location with beautiful gardens and pool

setting and gardens, lovely cleaning lady, lovely bar staff, guy on reception was great helping us change our room, spoke good english

spa needs upgrading but still a very good massage

too expensive to use the spa and indoor pool.

the food and bar were great

the hotel's sea view bar is amazing and the staff is friendly

breakfast was good and a large selection to eat

didn t eat breakfast there

the food was great, and the breakfast was also very enjoyable

about the local markets in this area, offered me a map and indicated some relevant places (shops, laundry in case you need it), bus station