a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing massages in the gardens

the breakfast was delicious and so fresh

the hotel is small and has a quite big spa area for that size (steam bath and sauna) (+) they even let us shower and use the spa way passed our check out time which facilitated things for travelling to galicia next (+) everything was nice, the staff, the spa facilities, the rooms, the restaurant, drinks, food , not to mention, super pet friendly (+)a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing massages in the gardens (+) price/quality ratio of the food/wines/spa is also very good (+) finally, the spa is beautiful and super relaxing

breakfast was marvelous, the spa is great, we stayed at the superior bungalow, and it was fantastic

we also order breakfast to the room which was excellent too

a beautiful swimming pool with diving board and sun loungers was also provided

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

breakfast was great, the botanical garden is worth a stroll

staff was very friendly and the breakfast was really nice

property with nice furnishing, beautiful garden and pool area

all - staff, breakfast, restaurant and bar, very nice river view, good room

outside and 1 inside) and gym was great, we took full advantage of that as well

having whatsapp concierge service was a highlight: requesting support in our room, ordering room service and booking the restaurant, everything was easy and seamless

- contact the guest on the day prior of the arrival by sending the information about spa treatments and the need for booking the restaurant at night

you can get drinks in the same restraint they serve breakfast but it feels more like a cafeteria than a lounge

they have a very nice bar next to the river too

excellent breakfast

beautiful room, great view, good breakfast and nice bar with a view to the

does the infinity pool

beautiful room, great view, good breakfast and nice bar with a view to the

breakfast was a feast

the restaurant was not working, so we had only breakfast

fabulous pool and gardens, lots of parking, large tastefully decorated rooms, lovely bathroom, bar, great breakfast, very hospitable management, great wine bar recommended which was well worth a

the owner is amazing so helpful cleanliness location how it looks how it smells pool gardens breakfast prices of drinks everything

pool was too cold

is a clean and quiet hotel. next to a gas station and with parking. is value for money

too many sweet things at breakfast

quite a good breakfast with very good coffee

we needed to ask for extra bread at the breakfast - it was a little annoying, but there was no problem in getting it

breakfast was great, lots of choice

room was clean and breakfast was good

host and his family, the quiet location, the modern room, the nicely prepared breakfast , the pool, the home cooked dinner and wine

the rooms are very practical and super tidy, the pool area is nice, breakfast is super and there is cidália prepares a varying dinner most days of

the view from rooms, lounge, patio, pool, and dining room is pristine like a painting

who does the cooking is exceptionally talented), despite the weather bad imagine the lawn and pool will be amazing in summer

the rooms, the location, the entire hotel with common rooms, verandas, gardens, pool etc

i would have expected more complimentary items in the mini bar given the room rate

the sisley spa was such a highlight

due to its location but a taxi ride away was okay for us other comments to note is that at breakfast time tea and coffee had to wait a while before serving- by this time we often nearly

amazing breakfast, lovely facilities and very friendly staff

the bar and vinha restaurant are absolute must-try's if you're staying here

the bar is also the reception

that we cant drink in the bar after the concert from roberto carlos in gondomar

o bar feche muito sede

theres no mini bar or refrigirator in the room

the only thing i would say is that the gym opens at 9

room service was not the best on tuesday 26th

bed for kids was not ready, we had to change rooms and it took ages, while being late at night

- we did travel over summer holidays, so i guess this is what happens, but just expect lots of kids splashing and and jumping in the pool

for families with kids i believe summer time is a perfect choice

hotel is very well located next to river douro, very nice to spent some time in the pool; good breakfast, nice room and bathrom with the view of the river

much for accommodating hotel guests first) but we can order a room service

beautiful grounds free parking

the bar was out of several things each day, they should re-stock more frequently.

pool / spa closed for refurbishment but not a major problem since outside temperature was 25-28 degrees

nearby restaurant and patisserie where you could grab a beer ud83cudf7a however bar was shut and no beers at reception

it was sunday so the restaurant and bar weren t open in the evening. hey ho

the bed was very comfy and the spa and gym was amazing! very relaxing day!

wifi connectivity was not always reliable, at least in my corner room

the pool, the jacuzzi, sauna, and steam room - we used all the facilities

the second floor)

wifi

wifi was not password protected and dropped out more often than not

nice bar where the breakfast is served in the mornings

clean wifi is working perfect 1 minute to the campanha train station and metro the prices are very

the rooms were great, clean and comfortable, and the breakfast the next day was one of the best that i've had since i moved to portugal 2 years ago

it was quiet and peaceful with a lovely pool and only 15 mins from downtown porto

the breakfast was simply amazing, such a broad choice (pancakes, fruit, cooked and cold meats, pastries

awesome breakfast and a perfect view over the river

place away from touristy area, lovely staff, excellent food and service , beautiful swimming pool and a well maintained

i liked everything, but the gym could be a bit bigger.

handy for the station. lovely breakfast. great to have use of the gym.

staff from the bar was very nice, despite our late check-in

the gym/ fitness centre was not quite as equipped as expected, but still able to work

lovely staff at the bar too and had some delicious wine and cod fish cakes - so light and tasty

good breakfast, near tram station, near shopping mall, good wifi

free parking , bar on site

location, cleanliness and breakfast

i was especially impressed with the breakfast on the 10th floor the view was just amazing ud83dude0d and the staff were very

friendly staff wifi excellent

breakfast here was a perfect start of our day

the breakfast was also great, the only thing that lacked is an omelet, but it was good anyway

all areas were clean with daily room service

late check out.

very good breakfast and location, near metro station

it was cleaned, comfortable and great wifi

if only they had a gym then this would be the perfect place to stay when on business.

no gym

missing a pool and a gym,parking for 12 /night.

outdoor gym is a bit of a gimmick - i'd like to see a proper fitness suite

we arrived late and ordered room service about 15 minutes before it ended but it was no problem and we got sandwiches before we

fridge is intended for storing your own snacks and drinks; for anything else, you can rely on room service

the breakfast is very good , helpful and friendly staff, we like the golden decoration

staff was always helpful and the breakfast was dellicious

we did not wish to use the spa so can t comment

only improvement would be to provide a swim pool cap for the indoor pool.

every morning to go around, get towels and such before setting by the pool

we had a fantastic breakfast

for breakfast maybe a coffee machine maybe better it goes too strong in a flask jug

breakfast was all fresh with a good variety

was great, nice breakfast, quiet neighborhood with lots of cafes a 3 euro uber ride to the river we had two bikes

hotel personnel was amazing, their hospitality was over expectations: reception, breakfast, room cleaning, everything was really professional

bar on level 1 - the one guy that worked there was lovely but wow the service is slow, the food

no free wifi

shame the other bar was not

an ac hotel user - great service, great rooms, large sized bathrooms, safe and tv are all great, wifi is always strong, desk to do work

the bar did not open until 19

i only wish the outdoor pool had been open during our stay. otherwise, everything was excellent.

we really enjoyed the pool and the staff are so friendly and helpful

pool and gym and sauna are up to date

visited porto when the weather wasn't ideal, so made use of the gym and indoor pool facilities in the afternoons

the room was big and clean, the swimming pool was great, breakfast was very good.

although the roof top bar could use a facelift

they don’t give irons out or have any in the rooms, they want you to pay for a laundry service to get your clothes ironed, i only wanted to straighten out my slightly wrinkled

arrival, breakfast has very limited hot options, no iron/ironing board -being told to use their laundry service

the bar was reasonably priced and very friendly staff

we were offered an early check in, which was much appreciated

the pool was great and the room super comfy and clean

current pool is super nice but cold

tennis and the swimming pool (somewhat chilly in september) were an added bonus

perfect for kids, 2

swimming pool

hotel, polite staff, comfy bed, overpriced swimming pool hat for 4euro, spa area very poorly maintained- jacuzzi, steam room and sauna room was not

we chose this property because my kids wanted to swim, upon arrival we learned that we had just 1 hour, and on top of that we had to

beit

ds eat free), nice views, swimming pool

the spa facilities were a godsend! badly needed the indoor heated pool to unwind.

and the rooftop bar was sensational

there was no bar on the rooftop.

absolutely nothing ..except they didn t refill the mini bar daily. no big deal.

breakfast very good

wifi - could not connect.

whilst we were eating lunch in the bar area near the tv, the smoke would waft its way in as well

breakfast spread is good and there is a spa and gym )but we did not have time to use)

breakfast spread is good and there is a spa and gym )but we did not have time to use)

gym is tiny with old broken equipment which seems to be 30 year old

i wish the gym had had more equipment.

breakfast was very good

there weren’t any sausages in the breakfast during our 5 day stay

the bar is amazing

the breakfast had a lot of options, everything was delicious

the hotel bar shut at 11pm

the bar & bartender was exceptional, as was the food and food service

oh, and a great little plunge pool on the roof with amazing views

the hotel was clean and had all the facilities that we required, pool was

lobby cafe and garden staff friendly and knowledgeable fitness room pool robes

the staff in the bar and restaurant made me feel very welcome and provided an excellent quality of service, i also

wifi is very poor and there is a bedroom inside the common room that it's obviously too noisy

staff, wifi

wifi

wifi works in front of front desk only and air conditioner doesn't work either

small shower, bad wifi

the parking right outside the hotel is very convenient

parking was too small, had to use the outdoor parking spaces, in a remote location and bathroom

accessible location, large room, private parking

the hotel has a private free parking

- friendly staff. - ok breakfast. - clean room. - enough parking space.

the studio is quite large, it has a small kitchen and it was well cleaned

laundry changed and room cleaned halfway through our weeks stay

room is big and it have a kitchen

clean with well equipped kitchenette

it was important for us, cause we were travel with kids

the breakfast was done so elegantly in a wonderful dining room

we had the room service for cleaning come everyday to change the sheets and towels, which was great

breakfast each morning was delicious, the croissants and pastries were so fresh

location was very convenient. room was very nice. the breakfast was a great experience!

for family with 2 kids (6yr olds) who enjoyed their bunk beds & dual showers

the room service not only cleaned our room but also provided a glass bottle of drinking water every day

the staff is friendly and helpful. super comfortable bed, spotless clean and good breakfast.

very nice plunge pool and roof area for relaxing as well as a pretty bar and garden area with a retractable roof for sunny days

a great hotel - very friendly and helpful staff, lovely breakfast, comfortable room

wifi was incredibly fast

good location, warm welcome, kitchen and patio and a very good price value.

kitchen is big, functional, there s everything you need

wifi worked

clean and comfortable. well equipped kitchen.

especially ines, who gave us great recommendations over the restaurants nearby and a wonderful bar for the sunset

breakfast was amazing, there was one day we had to wait for a table but only for a few minutes

was very comfortable and the room, even though facing the street was very quiet - the pool and spa are accessible, cosy and delightful

we were prepared vegan breakfasts on account of not eating cheese / eggs and in spite of a massive breakfast buffet

the gym and pool were so relaxing

manager for many years, please do not tell me you cannot provide wine glasses when you have a bar and that you cannot provide extra pillows

bar with nice prices spacious bathroom fresh orange juice for breakfast place for watching football

there is also a nice bar area and small terrace on the ground floor which i didn’t use but looks

manage was very lovely when i had a drink at the bar in the evening

bar fridge

room was spotlessly clean and got early check in

the location and the rooms good size and rooftop bar and the staff

friendly and helpful , breakfast had a great choice , rooms and hotel were spotless , roof top bar was

clean, comfortable hotel, nice breakfast and bar on the roof.

the rooftop restaurant and bar are absolutely fantastic, with stunning views

breakfast was perfect but i didnt find bar in my room, that is strange for 4* hotel

clean and comfortable, with a nice hotel bar and garden

lobby and bar area were really nice, with a pretty garden to relax in

the restaurant/ bar was also nice

bar was typically unattended when we tried to grab a drink, but that is literally the only con i

next to the hotel is a large supermarket and down the street is a laundry with self-serve and drop off service

you even have your laundry done for a small fee

were given a larger room for our dog and he was allowed to join us for breakfast in restricted areas, lovely clean and comfortable right in the middle of the town, loved

the hotel's concept of having 24 hr bar or food/snacks, and missed this feature when staying days later in a different hotel in porto

location, friendly staff, able to have a night cap drink in bar after arriving at 3am after delayed flight, great welcome

other space of apartment was very dirty(bathrooms, kitchen)

nice place, great conditions and facilities, large kitchen and really huge terrace

and clean interior with kitchen and terrace

persons stay longer in the night, chatting, speaking loudly and my apartment was next to the kitchen

had a kitchen with terrace and room had a balcony

service in the bar and restaurant was slow, felt staff needed more guidance and training.

the bar was really more of a comfortable lounge, and we enjoyed sitting there and reflecting on our day

early check in without issues

was amazing - clean and comfortable rooms, delicious breakfast and bar offer, staff are super friendly and professional telling about porto and places to visit

the hotel provided excellent breakfasts , had a lovely bar area and was light and airy with an outside courtyard at the front

no kids are allowed which makes the spa hard to use if you have kids i would instead suggest setting

spa was excellent

unfortunately, the room does not have a balcony that you can sit on when the kids are asleep.

great clean facility!! super close to laundry and great restaurants!

was nice, clean, a pleasant stay and ++ points to the staff for being so nice and letting me do a late check out

also the kitchen was simply but very adequately equipped

got to the property and we had no way to get in - it was dark and raining and i had my kids with me

we were in one of the top floor apartments with two double beds, a lovely living/work/kitchen space & 2 bathrooms

kids had a good time having dinner in a cosy ample and safe space and a quiet night

btw, our unit also had a kitchenette with fridge and stove top

hope i can go back with my grown kids someday

breakfast is amazing

the breakfast was delicious

breakfast was so good

wonderful staff!....great comfy bed/pillows.... incredible breakfast!....the best hotel.

the roof top pool and bar is spectacular but the staff were a bit unattentive and there was a dreadful smell coming from

we also missed having a restaurant on-site, no meals are available in the evenings, and the bar service was very slow

the bar area is also excellent; however, the staff could have been more efficient and friendly.

the bar was extremely expensive

exceptional care from the people, perfect breakfast , i strongly recommend torel palace for a stay in

room service

charged me twice for the mini bar but corrected their

breakfast

ut ok because beginning of march

frendly stuff, location, free privat parking, breakfast outside

good location, good breakfast, a very nice teracce with a lot of flowers where you can stay în the evening and what

had to leave before breakfast started at 7am

the hotel allowed us early check in at 11

good location very helpful with early check in

good wifi

wifi don't works well

we arrived early and left our bags, i had urgent matters to attend to and i did that with wifi when we dropped the bags off in reception

wifi only worked in the bathroom and not the bedroom

we greatly appreciated the early check in as well as the luggage storage after we checked out

we booked 2 adults and 2 kids and ended up with two connecting rooms

very nice staff and room service

great value, great facilities, pool, room service, great room facilities, great staff

really really nice hotel . rooms spacious and comfy. gym and pool excellent and super breakfast

incredibly comfy bed and i loved that there was a pool and sauna, which were never crowded

the indoor pool was fab too

it probably isn’t ideal if you are travelling with small children as there isn’t much for kids to do and the facilities all have a pristine air to them that doesn’t feel very child

hotel with impeccable service, a 5-star view, excellent pool, delicious breakfast and proximity to the many port houses of vila nova de gaia

breakfast and restaurants were excellent from pool bar to michelin restaurant

during winter you can enjoy the indoor pool, the bar and the spa

fast wifi, very clean room,

the wifi connection works very well

d not grey :)) towels and bedclothes and adequate room service; 5) very polite and helpful personnel

free maps, breakfast, tv, wifi, towels

warm welcome. great breakfast. very friendly and helpful staff.

lovely breakfast, beautifully presented

the honesty bar was a real treat

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

location with less than 5-minute walk to the riverside, great bars, and the bridge

the honesty bar was a great feature

breakfast delicious, and a thai massage & spa opened, so we had some massage

of gaia - nice spacious apartment and a lovely roof terrace with a great view and even a (small) pool - plus very caring personnel

breakfast, super location including the best views across to wow, the river and so much more,

good location. cozy balcony. great and friendly staff, clean room, a lot of kitchen equipment.

the breakfast was fine and the room modern and well equiped

we arrived early and the front desk arranged us an early check in for free

early check in was possible, we get a better room than we actually booked

staff, good advice on restaurants, well placed and close to shops and self service laundry

was no room service or laundry service unlike what it says on booking

personal, fast service (we needed laundry), hotel close to centre and the river, rooms are good looking and

apartment with 2 bedrooms and 2 washrooms each with a walk-in shower, washer/dryer combo in the kitchen, well equipped kitchen, small balcony and parking

downstairs was a kitchen-diner, a separate living room with a double sofa bed and second bathroom

spacious, clean, good kitchen facilities

there was a kitchen, dining room and a living room

bed, great bathroom, equiped kitchen ans washing machine with dryer

wifi is slow unable to conduct meetings.

clean and nice apartment, everythings very new, nice terrace, pool with a great view, bit harder if you are with a car, search for parkings and walk a few mins

the best surprise was the rooftop infinity pool open until 23:00

massage at the spa was excellent

the terrace with the pool was great to relax, watch the sunset and basically chill

it does offer everything you need plus free wifi

there was also an issue with the free wifi in the evening

were helpful, hotel is in a handy central position, we paid extra for breakfast it was well worth the price

staff, rooms cleaned daily, very clean, the variety of breakfast and location in the heart of the city

located modern hotel with helpful staff, clean room, strong wifi, vigorous shower

great breakfast

of her way to make you feel at home and the home is beautiful, old and made of stone - it has a pool and it's amazing

breakfast was great - very homely

everyday

very cute accommodation with pool and great

other positive note is that the hotel has a gym too, although adding more tools/machine would improve it further

bar man was great and helped his colleague at receception

bar toilets had no soap, room was a bit dark but not a crisis

no wifi on the 5th floor

area which is also very good , they are very helpful ,guide us about the city tours also provide late check out without any additional charges

fast wifi excellent location comfortable room

i like the gym opening for 24 hours though it is a bit small

the wifi/internet access was both unreliable and slow when it did work

the room has a mini-desk and good wifi connection

excellent location - wonderful staff and hospitality- early check in and easy valet for our car

everything the staff the room the breakfast thank you foir lovely stay

staff - smiling, supportive great breakfast - a lot of tasty options unique comfort - clean and wide room, comfortable beds, calm

location was good and the views from the roof top bar are beautiful

staff was excellent and gave us great recommendations. breakfast was very nice.

with no proper bedside lockers and cheap plastic furniture, also lighting was quite poor as was wifi

the location and the staff. breakfast very good.

room, facilities and breakfast

rooms are brand new, breakfast is delicious and staff very friendly

everything , super staff , excellent location and breakfast in your room

e celly location and breakfast staff is friendly loved the place!

bruno the bar man was very helpful and made excellent

most of all the staff at reception and mario at the bar were so helpful, informative and friendly

in main street but is no sound of street or anything like that, room was cleaned everyday, mini bar was filled everyday, the coffee facilities could be for free at room, as we noticed you have

i loved the terrace, lobby and the bar as well as the breakfast - freshly baked pastéis de belém, fresh fruit and pretty much

very small gym facility. better of using the lovely space for a different purpose. nice terrace