a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing massages in the gardens

the breakfast was delicious and so fresh

the hotel is small and has a quite big spa area for that size (steam bath and sauna) (+) they even let us shower and use the spa way passed our check out time which facilitated things for travelling to galicia next (+) everything was nice, the staff, the spa facilities, the rooms, the restaurant, drinks, food , not to mention, super pet friendly (+)a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing massages in the gardens (+) price/quality ratio of the food/wines/spa is also very good (+) finally, the spa is beautiful and super relaxing

breakfast was marvelous, the spa is great, we stayed at the superior bungalow, and it was fantastic

we also order breakfast to the room which was excellent too

a beautiful swimming pool with diving board and sun loungers was also provided

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

breakfast was great, the botanical garden is worth a stroll

staff was very friendly and the breakfast was really nice

property with nice furnishing, beautiful garden and pool area

all - staff, breakfast, restaurant and bar, very nice river view, good room

outside and 1 inside) and gym was great, we took full advantage of that as well

having whatsapp concierge service was a highlight: requesting support in our room, ordering room service and booking the restaurant, everything was easy and seamless

- contact the guest on the day prior of the arrival by sending the information about spa treatments and the need for booking the restaurant at night

you can get drinks in the same restraint they serve breakfast but it feels more like a cafeteria than a lounge

they have a very nice bar next to the river too

excellent breakfast

beautiful room, great view, good breakfast and nice bar with a view to the

does the infinity pool

beautiful room, great view, good breakfast and nice bar with a view to the

breakfast was a feast

the restaurant was not working, so we had only breakfast

fabulous pool and gardens, lots of parking, large tastefully decorated rooms, lovely bathroom, bar, great breakfast, very hospitable management, great wine bar recommended which was well worth a

the owner is amazing so helpful cleanliness location how it looks how it smells pool gardens breakfast prices of drinks everything

pool was too cold

is a clean and quiet hotel. next to a gas station and with parking. is value for money

too many sweet things at breakfast

quite a good breakfast with very good coffee

we needed to ask for extra bread at the breakfast - it was a little annoying, but there was no problem in getting it

breakfast was great, lots of choice

room was clean and breakfast was good

host and his family, the quiet location, the modern room, the nicely prepared breakfast , the pool, the home cooked dinner and wine

the rooms are very practical and super tidy, the pool area is nice, breakfast is super and there is cidália prepares a varying dinner most days of

the view from rooms, lounge, patio, pool, and dining room is pristine like a painting

who does the cooking is exceptionally talented), despite the weather bad imagine the lawn and pool will be amazing in summer

the rooms, the location, the entire hotel with common rooms, verandas, gardens, pool etc

i would have expected more complimentary items in the mini bar given the room rate

the sisley spa was such a highlight

due to its location but a taxi ride away was okay for us other comments to note is that at breakfast time tea and coffee had to wait a while before serving- by this time we often nearly

amazing breakfast, lovely facilities and very friendly staff

the bar and vinha restaurant are absolute must-try's if you're staying here

the only thing i would say is that the gym opens at 9

- the gym room was directly next to the heated pool area

we ordered from the room service but it got cold until it reached us

breakfast buffet

at breakfast, the hotel has lots of different seating areas throughout wether you want by the pool or a wee sug area inside

the bar is also the reception

that we cant drink in the bar after the concert from roberto carlos in gondomar

o bar feche muito sede

theres no mini bar or refrigirator in the room

hotel is very well located next to river douro, very nice to spent some time in the pool; good breakfast, nice room and bathrom with the view of the river

much for accommodating hotel guests first) but we can order a room service

beautiful grounds free parking

the bar was out of several things each day, they should re-stock more frequently.

pool / spa closed for refurbishment but not a major problem since outside temperature was 25-28 degrees

nearby restaurant and patisserie where you could grab a beer ud83cudf7a however bar was shut and no beers at reception

it was sunday so the restaurant and bar weren t open in the evening. hey ho

the bed was very comfy and the spa and gym was amazing! very relaxing day!

wifi connectivity was not always reliable, at least in my corner room

the pool, the jacuzzi, sauna, and steam room - we used all the facilities

the second floor)

wifi

wifi was not password protected and dropped out more often than not

nice bar where the breakfast is served in the mornings

clean wifi is working perfect 1 minute to the campanha train station and metro the prices are very

the rooms were great, clean and comfortable, and the breakfast the next day was one of the best that i've had since i moved to portugal 2 years ago

it was quiet and peaceful with a lovely pool and only 15 mins from downtown porto

the breakfast was simply amazing, such a broad choice (pancakes, fruit, cooked and cold meats, pastries

awesome breakfast and a perfect view over the river

place away from touristy area, lovely staff, excellent food and service , beautiful swimming pool and a well maintained

i liked everything, but the gym could be a bit bigger.

handy for the station. lovely breakfast. great to have use of the gym.

staff from the bar was very nice, despite our late check-in

the gym/ fitness centre was not quite as equipped as expected, but still able to work

lovely staff at the bar too and had some delicious wine and cod fish cakes - so light and tasty

good breakfast, near tram station, near shopping mall, good wifi

free parking , bar on site

location, cleanliness and breakfast

i was especially impressed with the breakfast on the 10th floor the view was just amazing ud83dude0d and the staff were very

friendly staff wifi excellent

breakfast here was a perfect start of our day

the breakfast was also great, the only thing that lacked is an omelet, but it was good anyway

all areas were clean with daily room service

late check out.

very good breakfast and location, near metro station

it was cleaned, comfortable and great wifi

if only they had a gym then this would be the perfect place to stay when on business.

no gym

missing a pool and a gym,parking for 12 /night.

outdoor gym is a bit of a gimmick - i'd like to see a proper fitness suite

the breakfast is very good , helpful and friendly staff, we like the golden decoration

staff was always helpful and the breakfast was dellicious

we did not wish to use the spa so can t comment

only improvement would be to provide a swim pool cap for the indoor pool.

every morning to go around, get towels and such before setting by the pool

we arrived late and ordered room service about 15 minutes before it ended but it was no problem and we got sandwiches before we

fridge is intended for storing your own snacks and drinks; for anything else, you can rely on room service

we had a fantastic breakfast

for breakfast maybe a coffee machine maybe better it goes too strong in a flask jug

breakfast was all fresh with a good variety

was great, nice breakfast, quiet neighborhood with lots of cafes a 3 euro uber ride to the river we had two bikes

hotel personnel was amazing, their hospitality was over expectations: reception, breakfast, room cleaning, everything was really professional

bar on level 1 - the one guy that worked there was lovely but wow the service is slow, the food

no free wifi

shame the other bar was not

an ac hotel user - great service, great rooms, large sized bathrooms, safe and tv are all great, wifi is always strong, desk to do work

the bar did not open until 19

i only wish the outdoor pool had been open during our stay. otherwise, everything was excellent.

we really enjoyed the pool and the staff are so friendly and helpful

pool and gym and sauna are up to date

visited porto when the weather wasn't ideal, so made use of the gym and indoor pool facilities in the afternoons

the room was big and clean, the swimming pool was great, breakfast was very good.

although the roof top bar could use a facelift

they don’t give irons out or have any in the rooms, they want you to pay for a laundry service to get your clothes ironed, i only wanted to straighten out my slightly wrinkled

arrival, breakfast has very limited hot options, no iron/ironing board -being told to use their laundry service

the bar was reasonably priced and very friendly staff

we were offered an early check in, which was much appreciated

didn't like that for everything i needed, i had to go through reception or room service

swimming pool was great for kids

welcome from really nice staff, wide screen tv in room, fast wifi, pool, sauna and steam room

in room didn't work for room service and location was about 15 mins cab from the main part

from being the floor below the gym air conditioner was faulty

friendly staff. clean rooms. good wifi.

location was conventional, able to store bags after late check out

they arranged for us an early check in

lite, always ready with suggestions, excellent service - desk and room service)

must be the best breakfast in portugal,absolutely fantastic

spa is not working, we only had one towel in the room (two people)

stay at this hotel, staff friendly and helpful, room lovely, restaurant and bar good value

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from the bed because

the gym was closed for refurbishment

whilst we were eating lunch in the bar area near the tv, the smoke would waft its way in as well

pool and gym were too small.

the swimming pool is really small ... and 0.7m in depth!!

no shade or furniture at pool pool too shallow for swimming ac not controllable

ud83dude0d i also used gym of the hired

food and drink quite expensive. ordered room service one evening which took over an hour.

wifi is very poor and there is a bedroom inside the common room that it's obviously too noisy

staff, wifi

wifi

wifi works in front of front desk only and air conditioner doesn't work either

small shower, bad wifi

a free welcome drink from the bar was provided

pressure at breakfast was really busy during rush hour so it's best to attend very early so that you can enjoy

the variety pf the breakfast was excellent.

gorgeous and great breakfast

breakfast was delicious and offered a great variety of fresh options

our room was nice big and clean, very comfortable for 3, kitchen was well equipped too

center (san bemto, rua santa catarina & metro), comfortable beds and well equiped with dishes and kitchen things

laundry changed and room cleaned halfway through our weeks stay

lovely terrace, nice kitchenette.

a bit more kitchen utensils.

we didn t have a drink in the bar area, but it is amazing (where they serve breakfast) (+) decorating, ambience, staff, breakfast, a unique niche, use of dining area with bar and ability to play evening board games, safety, quiet we really appreciated their (-)were that there was no clothes iron available and they charged for the packets of tea in the mini bar (drinks / snacks of course, but teabags (+)all so friendly, helpful, and incredible hard workers (room was always clean with fresh water and bar service was top notch) - i can't say enough about how they pampered us (+) the on-site restaurant and bar offers delicious drinks and food (-)no fridge in the room although staff very obliging put some champagne in the bar fridge for us (+) the breakfast was lovely and set in their chic bar downstairs

for family with 2 kids (6yr olds) who enjoyed their bunk beds & dual showers

location was very convenient. room was very nice. the breakfast was a great experience!

we had to do an early check out before breakfast started officially and the staff left us a

for family with 2 kids (6yr olds) who enjoyed their bunk beds & dual showers

the room service not only cleaned our room but also provided a glass bottle of drinking water every day

week and occupied 3 separate rooms within the same floor and loved the comfortable bed and their breakfast

even got upgraded to a room with a balcony

excellent breakfast and nice options for lunch or dinner

perfect for 1 person as they were a bit small, located was great and the staff were so friendly, breakfast was

maybe the kitchen could have been better equipped, but it's a stretch

kitchen is big, functional, there s everything you need

wifi was fast inside the room

the room was very spacious and comfortable, along with the kitchen

spacious apartments in a well kept property with a kitchen and outdoor courtyard available for guest use

the bed was very comfortable and the room, even though facing the street was very quiet - the pool and spa are accessible, cosy and delightful

i used the gym most days

pool was great, water temperature was amazing and staff was very friendly

would have liked pool to be opened longer. open 8am to 8pm

the spa had beautiful areas to relax/swim in

great views from the rooftop bar area. very friendly staff.

clean, comfortable hotel, nice breakfast and bar on the roof.

friendly and helpful , breakfast had a great choice , rooms and hotel were spotless , roof top bar was

the rooftop restaurant and bar are absolutely fantastic, with stunning views

the location and the rooms good size and rooftop bar and the staff

bar with nice prices spacious bathroom fresh orange juice for breakfast place for watching football

it was also nice to have a bar available at the end of a long day sight seeing

there is also a nice bar area and small terrace on the ground floor which i didn’t use but looks

manager for many years, please do not tell me you cannot provide wine glasses when you have a bar and that you cannot provide extra pillows

bar fridge

bar was typically unattended when we tried to grab a drink, but that is literally the only con i

breakfast was perfect but i didnt find bar in my room, that is strange for 4* hotel

lobby and bar area were really nice, with a pretty garden to relax in

breakfast was fine. it would have been nice if the bar was open later.

the restaurant/ bar was also nice

hotel with small rooms excellent staff and breakfast bar area great base for exploring

the hotel's concept of having 24 hr bar or food/snacks, and missed this feature when staying days later in a different hotel in porto

name you can do better for the money ok as a transfer hotel no lounge to socialize in has a small bar and snack bar but there's nothing special about this hotel except the location paid €136 for

a hot dish option for breakfast would have been great, but the area is quite small

breakfast was adequate but not hot.

room was much bigger and nicer than expected. great location and kitchen

would be nice to have access to the kitchen to make a coffee and fill up a water bottle.

had a kitchen with terrace and room had a balcony

the bathrooms were clean, the kitchen was equipped properly and the balcony was amazing for eating and drinking and it connects

kitchen is usable, you can cook, there’s fridge, freezer and storage spaces in there as well,

staff were amazing from the front desk to the bar to the breakfast staff

service in the bar and restaurant was slow, felt staff needed more guidance and training.

the bar in the hotel is very quiet and relaxing

the hotel provided excellent breakfasts , had a lovely bar area and was light and airy with an outside courtyard at the front

was amazing - clean and comfortable rooms, delicious breakfast and bar offer, staff are super friendly and professional telling about porto and places to visit

room service reasonably priced

unfortunately, the room does not have a balcony that you can sit on when the kids are asleep.

comfortable room and bed, great facilities

do care about their guests - everything is amazing, starting from the reception to the breakfast, spa and all other hotel facilities, thank you

laundry was within the day without extra charges

very nice helpful staff good parking

parking spaces way too small

parking was too small, had to use the outdoor parking spaces, in a remote location and bathroom

clean room, nice hotel service, air condition, good wifi, fridge in room

- friendly staff. - ok breakfast. - clean room. - enough parking space.

the kids enjoyed the swimming pool

not helped by the fact if there's a family with small kids running above

kids had a good time having dinner in a cosy ample and safe space and a quiet night

nicely furnished historic apartment with kitchenette

found the apartment rather small for a family with 2 small kids

staff, perfect breakfast, perfect location, perfect room

breakfast was delicious and offered a great variety each morning

wifi strength was not great and kept disconnecting from my devices

the breakfast was delicious

this hotel, it is very stylish, people who work there are nice and friendly, my room was clean, wifi worked without disruptions even though i had to join a lot of online meetings, and the

the roof top pool and bar is spectacular but the staff were a bit unattentive and there was a dreadful smell coming from

the bar was extremely expensive

we also missed having a restaurant on-site, no meals are available in the evenings, and the bar service was very slow

the bar area is also excellent; however, the staff could have been more efficient and friendly.

breakfast in the basement bar - which was also available at night for drinks when we returned after dinner- outside on the

om 9)overlooking the pool area,the bed was super comfortable, breakfast was delicious and open till 11 which was great

the morning breakfast was also really good with a lot of options which were all great

the location is superb, the restaurant breakfast delicious, staff is very accommodating, and the spa massages are perfect

breakfast was excellent too

good breakfast

central location, friendly staff, decent breakfast.

had to leave before breakfast started at 7am

the staff is really kind and helpful and the breakfast is ok

the breakfast was also up to standard and remembers this is a budget hotel

beautiful environment, very nice employees, wonderful pool

the pool was great and the room super comfy and clean

warm and friendly staff, sweet swimming pool and beyond reasonable price

current pool is super nice but cold

perfect for kids, 2

beautiful views - lovely pools - great welcome especially for kids! staff were super helpful.

the bar staff offered an incredibly well synchronised table service and were very pleasant to chat to

preference but decor not to my taste (old fashioned), room smelt a bit damp or musty, gym had basic equipment could be

breakfast and restaurants were excellent from pool bar to michelin restaurant

breakfast does not have a particularly large selection but everything is fresh and well prepared

good location and spotless - good wifi

we greatly appreciated the early check in as well as the luggage storage after we checked out

room was clean and comfortable, quiet as expected, good wifi connection

we arrived early and left our bags, i had urgent matters to attend to and i did that with wifi when we dropped the bags off in reception

wifi, breakfast expensive, views, noise

incredibly comfy bed and i loved that there was a pool and sauna, which were never crowded

it is difficult to enjoy the relaxation area (swimming pool and sauna) when you have kids playing around

not sufficient isolation or bathroom ( if travel with kids) (+) stylish hotel, clean, good sized rooms, very comfy beds, quality buffet breakfast and kids loved the pool (-)itself is great, after a long day, walking back up the hill was a little tiring but my kids aged 5 and 9 still coped (+) great for us, great for the kids (+) one of the highlights for our kids was the indoor pool, which was a great bonus (+) we booked 2 adults and 2 kids and ended up with two connecting rooms (-)the way windows open are very dangerous for kids (-) would be great to have special slots for kids so we can enjoy the calm and a relax time without too much noise (-)time for the kids at the pool should be different. (-) it is difficult to enjoy the relaxation area (swimming pool and sauna) when you have kids playing around (+)amazing location, nice features, friendly staff. kids loved having their

the staff were friendly and accomodating, always finding a table at breakfast and in the restaurant that had enough room for our son's pram

was fantastic it’s a beautiful hotel centrally located with a great breakfast and lovely restaurant

the breakfast was made with a lot of love - tiny pastel de nata, fresh fruits, warm and cold dishes

fabulous breakfast with a wide assortment of cooked and cold food, fruit and pastries.

breakfast is at or below average.

breakfast service but that is all

very relaxed with an honesty bar and lovely garden terrace

we liked that there was a pool on the roof.

breakfast, super location including the best views across to wow, the river and so much more,

spacious, clean, great amenities, friendly staff and balconies with great views and a pool.

i like to watch tv in bed, but the tv was in the kitchen area.

location, modern apartment, bathroom, kitchen and comfortable bed

warm welcome. great breakfast. very friendly and helpful staff.

wifi via the tv set is not the most user friendly solution

all the staff were wonderful & breakfast on the rooftop was included which was a bonus

were only too happy to show me an upgrade room which was amazing it had a separate lounge area spa bath 2 tv s for an extra 13 euros per night it was a beautiful room

breakfast was nice, lovely area on roof

small rooftop area for great views and a small pool

good wifi with easy log in

smartr porto reis de gaia & spa sits slap bang in the heart of gaia, surrounded by the famous port lodges, with porto just a

clean and nice apartment, everythings very new, nice terrace, pool with a great view, bit harder if you are with a car, search for parkings and walk a few mins

wifi is slow unable to conduct meetings.

i couldn't get an iron - but the laundry staff will do it for you (for a fee)

personal, fast service (we needed laundry), hotel close to centre and the river, rooms are good looking and

we arrived early and the front desk arranged us an early check in for free

few things could be improved: adding a small drying rack or foldable stand for laundry in the room, providing bottled drinking water for each guest upon arrival, and including

staff, good advice on restaurants, well placed and close to shops and self service laundry

access tohotel wifi cut off from 10am morning of checkout

the wifi was very good

breakfast room is a bit dark so we declined it

quite central, good wifi, coffee vending machine in lobby. can recommend

queen beds)

bed, great bathroom, equiped kitchen ans washing machine with dryer

the kitchen is fully equipped, every detail is well thought out

apartment with 2 bedrooms and 2 washrooms each with a walk-in shower, washer/dryer combo in the kitchen, well equipped kitchen, small balcony and parking

everything was good, clean, kitchen well equipped

apartment with a small terrace and fully equipped kitchen

food at breakfast is ok, but not more, and the hotel declers it has a gym, but it is a very small room with less than minimum

great breakfast, very clean room, everyday room service, close to everything.

other positive note is that the hotel has a gym too, although adding more tools/machine would improve it further

wifi was iffy at night. it did work at the end.

staff we didn t find very helpful or friendly, we wasn t explained about wifi or how to even find our room no smiles or seemed happy to have us

small gym

room service was awful and overpriced, cold and mostly inedible

the room service was not great, with poor hoovering

pool was a little chilly, but it was still relaxing.

indoor pool, spa area / steam room and sauna all complimentary were a fabulous bonus

the roof-top bar was fun to enjoy!

wifi was a bit spotty

breakfast was super, the catering staff were wonderful to us everyday

dose 3) room cleaning is done around 17:00 4) no proper tea pots for breakfast 5) food quality of room service is mediocre and the delivery is over 1 hour 6) the advertised 6/f bar terrace had no

convenient place, near to the scenic spots and bus station. nice room service for food.

restored bulding, good decoration, very friendly and welcoming staff, very good breakfast served in the room, good and central location at walking distance from main touristic

convenient location, stylish, comfortable bed, very clean, lovely staff and delicious breakfast

the location and the staff. breakfast very good.

delicious breakfast served in our room

breakfast was fabulous

had the gym only been bigger and with weights and had the top terrace had bar service i don't see you would

enjoyed the bar and talking with other guests

location was perfect and we particularly would like to mention mario who was an absolute gem the breakfast was

good breakfast also

22.30 bar closing too early.

daily cleaning of rooms was excellent, within walking distance of shops and attractions, late check out is always a good perk