it was ok decent upgrade in room newer bed nice size kitchen

great room great pool very clean, awesome breakfast

breakfast had lots of choices

the breakfast and the facilities upstairs in my room

the pet fee is also decent, less than many other hotels

the suite room, swimming pool, breakfast selections

comfortable, great breakfast, room is nicely decorated.

the pool area especially that it has a kid pool for the kids and a hot tub also you can play volleyball in the pool they have a

beds, fun pool area for the kids, good breakfast selection, friendly staff, showers were very nice, liked that their was full size bottles

beds, fun pool area for the kids, good breakfast selection, friendly staff, showers were very nice, liked that their was full

staff was amazing - the food far exceeded our expectations for breakfast

that the kids couldn't go swimming

i had kids with me from out of town too

nice gym facilities.

it was had a kitchen..

clean, fresh, modern, nice gym, great location near interstate, great location near shopping and restaurants

every area, including the pool

close to train station. clean. friendly staff. good breakfast.

got a great breakfast

night before i called about an early check in

breakfast was good too

the pool was clean and my kids had a great time

room was nice, clean, bed comfortable & the best part of 3rd floor was not loud with kids

fun in indoor pool, wonderful staff, great christmas decorations.

the pool area was clean and they even allowed me to invite my family to come for a swimming day

the breakfast are extra exelent

the pool was not ready although they did provide us with an alternative

fumes from the chemicals hurt kids eyes and unable to swim

the kids had fun in the pool while my husband and i enjoyed the hot

breakfast, room

breakfast and check in process

the decor, breakfast and pool

amazingly friendly staff super clean facility pool amazing

location not too far from downtown facilities include pool, gym coffee & tea stand

the breakfast was ok. the location was good.

the pool area is a nice size and the breakfast was amazing; especially the pancakes

a few more items in the breakfast could add a greater variety to it.

also, i was a little bummed that the kitchen didn't have an oven (because i have been used to that with these kind of suites) but that

the room was very nice. loved having separate bedrooms a kitchen and living room!

the pool was not clean.

first morning, the breakfast was terrible

friendly staff and free breakfast

love this hotel. great staff, free breakfast and wi-fi.

free wi-fi, breakfast in the morning and great staff always friendly and helpful

enjoy breakfast

breakfast, free coffee anytime and nice rooms

) the breakfast was simple nice enough for a work trip or quick start off for kids but pass that you need

not big selection on breakfast

so i felt like we owned it rarely saw any other guest even though lots of cars when we left for breakfast but nobody by time we would return back & i absolutely loved that for us and our

for late check out and was told they couldn’t say yes because gm wasn’t there - it was

breakfast could be better

need a little bit better continental breakfast

breakfast was great since we had items we could also take and go

free hot breakfast

pool and hot tub looked nice but we didn't use

blocks away from this hotel for over a decade and i had no idea how large it was or that it had a pool

no gym or hot breakfast

room was small and too many tables (side table, kitchen/desk table, coffee table) within a small area

the pool and spa is closed until further notice, so don’t think you can swim

nice to have 2 televisions and a kitchenette

didn’t like the pool or the spa

however, the service charges for room service delivery should have been waived

the spa was also really nice and relaxing

love the tub clean parking fast room service staff was helpful and professional

the parking

would have preferred room service on a daily basis and more spa appointment options.

not enough parking, parking in rear needs better lighting.

the breakfast is amazing!! i always leave satisfied.

the pool

we had parking right outside the entrance, close to our room

to several suburban locations, friendly and accommodating staff, large variety for breakfast, and unique decor

i wouldn’t recommend the spa or restroom in pool room

the laundry room floor was filthy

no pool or hot tub

it's very close to everything in that area. we loved that! there was a pool and a hot tub.

the pool wasn’t in use

great for the price and breakfast included and a pool

nice facility, nice pool, quiet and i enjoyed a nice peaceful room with a spa hottub, would definitely recommend as

more offerings at continental breakfast. some muffins or donuts would be a nice addition.

breakfast was weak, cereal and toast, coffee and juice.

breakfast was great, beds were nice and the price was the best in town

room was clean, but smelled like a gym bag/soccer bag....very smelly.

breakfast bar was very good for my 2 girls and me

to stay on the 5th floor this time and, with kids, that can seem so far away from the door

had a perfect time the pool was great and also the room was clean, the buffet breakfast was at a reasonable price and it

the lack of equipment in the fitness room. i ended up using a gym down the road.

waffles in the continental breakfast tasted funny, my husband and i were not fans of it

nice bagged breakfast and snacks

reasonable, warm, friendly staff, free good breakfast, firm mattress and lots of extra good

bagged breakfast

the whole room was impeccable and the continental breakfast was great.

was spacious, bed was comfy, breakfast was above average for hotel fare

wish the breakfast tasted better (eggs and sausage)

kids loved the pool

another member of the staff and a few minutes later behold a high chair) no changing room at the pool

clean, quiet, breakfast was great.

room, the friendliness of the staff, especially the manager & the good location of the hotel, the breakfast was also one of the best ones that i have had at a holiday inn express

breakfast was super! room was super clean!

was very helpful and very friendly we loved the breakfast well stocked and replenished the lady working the breakfast worked very hard to keep up

parking lot not big enough.

was close to our business site and it had everything that we like including a gym and a pool and breakfast

my family enjoyed the pool and hot tub

the pool and hot tin were out of service.

great location close to our vacation destination. pool was refreshing and room was clean.

pool

gym had everything i needed.

free shuttle to local restaurants

quiet, decent breakfast

having guest laundry and a snack bar was convenient

they could no provide a shuttle driver or get me a cab

pool and work out room was an added bonus

breakfast was good and complete!

pool. 3 am breakfast bag. coooooomfy bed. quiet.

everything was within walking distance and having a laundry on the premises was super helpful as well

staff was great and breakfast was good but would like to see some bacon and biscuits. but good

pool and pool area were clean

i enjoyed the kitchen, supplies and all

breakfast and the girls in the breakfast area the nicest

the kitchen was fully equipped

not enough towels in the pool area and not enough breakfast options.

i loved that i could do my laundry too

the laundry machines were free, the grounds looked well maintained

good amenities- self-serve cafe, free laundry, workout room

breakfast was not available. there was a full kitchen so that was great.

very beautiful kitchen and bedroom

nice kitchen with everting is needed

- near lots of shopping and restaurants but also plenty to do inside like the nice breakfast and pool we ran across the staff several times in our stay and they were all super pleasant

pool was open, hot tube was closed

pool could be a little warmer

the pool area was superior, lobby was beautiful; they even provided business and exercise rooms

clean, overall. rooms were clean and gym was nice.

facilities, including gym were better than expected and loved how spacious bathroom was

the upstairs bar was very nice and the lobby living room was lovely

the gym was not open due to the covid, but i understand safety is always first.

hotel itself is very nice, has a nice bar and the comfort of our room was excellent

front staff was great. helped w late check out!!! very friendly. bartender was great also

laundry facilities worked fine

laundry room was too far away and a little bit dirty with older machines

great service .early check in..great room. value for money

not find laundry??

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

it was very useful to have the laundry facilities

i was originally assigned a room near the pool which smelled like chlorine

the swimming pool was closed

room was right next to the pool

our kids loved the pool they didn't want to leave

with the pool closed for rentivation, and the parking lot roped off for construction i still had a nice stay

customer service was great!clean comfortable lobby and room breakfast was good. great value.

breakfast was outstanding - high quality and good selection

good breakfast, great room with comfy beds, kids enjoyed the pool. we had a wonderful stay.

pool is outside only but clean and nice

i ask for an extra glas cup they say they does not have extra and i want the bar guys to open a botle of wine thay say there was a charge of teen dollar for me to pay but i and

our daughters loved swimming in the pool and splashing around

parking was definitely an issue and it wasn t clearly marked that there was parking in the rear

everyone was great and friendly. bar staff was awesome.

no breakfast, poor wifi, poor service

the pool area was nice and clean and very

we received free breakfast only thing lacking was no waffle station.

good continental breakfast

so the fitness center was closed and the pool was closed-no biggie

breakfast choices would have been the only thing i wasn't crazy about.

no pool or laundry

laundry out of order

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was still there when i left the next day

laundry machines are not clean

keep clean in hall and laundry is very flithy

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

pool was available and everyone was extremely nice

they accommodated my request for a late check out 2:00 pm, even

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

well maintained, clean. pool and spa in great shape.

no pool. the halls had an antiseptic smell.

familiarity, price, breakfast

free breakfast and a fitness room, lots of parking

jetta pool in my room(136) didn't blow as hard as the room(135) i had last month

pool if that matters to you (or your kids most likely)

nice breakfast spread, enjoyed the hot tub and fitness center

bathroom was downstairs ,should be by the pool side

was very nice, room was clean, beds comfortable, the pool and hot tub were wonderful

kids loved the pool

an example is the fitness center had ran out of water so i decided it was easier for me to find the big water jug in

great location. pool and hot tub were great. lots of food options nearby.

the staff, especially dia and the breakfast!

breakfast was awesome for being included in the hotel room rate

drain in whirlpool tub , in suite, was stuck and couldn't drain water to use again.

pool was closed.

the pool was closed

the breakfast was good. very clean.

very clean. very comfortable. lot of dining choices great breakfast

i wish the pool was operational..

the pool wasn't working and we couldn't stay longer than one night.

all your travel plans, polite helpful management and freindly staff members provide exceptional room service

complaint is the swimming pool was too cold to get into

pool water was cold.

the lack of room service unless requested

m, pool).

pool had a weird smell but overall it was still fun

the pool & hot tub were a great addition for the kids

best hot tub and pool ever!

the pool area is very nice with beautiful plants and nice staff.

fitness center, pool and spa were top notch

terrible wifi

good quality gymnasium

the room was pretty spacious for 3 adults and 2 kids. the pull out couch was a lifesaver.

clothing iron was a little leaky. wifi networks were not available for some reason that night.

maybe a room on the parking lot side would be quieter

kitchen in room with full size fridge, microwave, sink, 2 burner stove

they have a kitchenette with no pots, pans, silverware or paper towels

kitchen only

nice looks and room have a kitchen.

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

and bathroom in a separate room the kitchen and living area

nice kitchen plus a separate bedroom

the kitchen having an oven

best thing about this hotel is the breakfast buffet

pool staff and full kitchen

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

the breakfast was excellent

the sitting area out front. breakfast pillows

pool closed early we wanted to sit in front of the fire, but hotel clerk said they were not

everything was great at the hotel. breakfast was good also.

the pass to lifetime fitness was perfect for us

don’t eat breakfast

but before i could even verbalize it the general manager handed us day passes to this amazing gym right across the street called lifetime fitness

meeting place to socialize with tables. breakfast area wasn't available

very clean room, clean and warm pool, friendly staff, great breakfast!

hotel has an agreement with life fitness, with full access to the gym. this was awesome

liked the kitchen

no continental breakfast

the kitchen is great.

to the other extended stay america, the only complaint is, i go there for the price and the kitchen

friendly, clean, comfortable , breakfast was wonderful

breakfast was tasty, and well prepared

the breakfast is great for the price of the hotel rate

the comfort feel of the staff,am crews also the pm crews, managers to laundry. 10 star

breakfast was good. fresh and hot.

the pool and hot tub are large

the breakfast

are looking for a clean, comfortable, affordable hotel with an indoor pool, laundry facilities, breakfast and very friendly and helpful staff, then this is your place

i slept through breakfast. and was disappointed that i missed it.

breakfast could have been better

breakfast would have been much better with an egg option, but this was definitely a no frills stay

bigger pool

when the waffle machine part of complementary breakfast wasn’t working they went out of their way to fix it for me despite me saying it was

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when my meeting was pushed

breakfast was mostly just cereal not really what we expected and the pool was very small and freezing

breakfast, location, cleanliness everything was great

property was very clean, the breakfast was amazing and the pool was open a little later than most

the facilities were clean and neat, from the lobby to the pool

would have liked a few more hot items for breakfast

breakfast was great with different options

great staff, clean place, really good breakfast. felt very comfortable being there.

we loved the size of the room and utilized the kitchen for 2 meals while staying only 1 night

breakfast was very good

breakfast ends early

the pool was very cold

breakfast was great

didn't like that the breakfast didn't have any sausage or bacon

was excellent, the pool was nice , the staff was great, and the hotel was very clean and modern

loved the biscuits and gravy for breakfast . the bed was the best

- hot breakfast has variety - room and hallways generally clean - good water pressure - plenty of parking - starbucks across

i wanted to remark specifically on the breakfast provided

comfortable bed warn pool

great facility. pool area was great .

rooms have nice modern style, very clean, and bar and restaurant a plus

pool and hot tub a little dirty

bar was full service and stayed open pretty late

breakfast on site

too many unsupervised young kids in both the pool and hot tub

breakfast. pool awesome

the room was large . the kitchen staff very helpful

huge swimming pool, hot tub and sauna tons of chairs around the indoor pool to sit in also plenty of towels in

pool wasn't open & no breakfast.

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

hot tub and regular swimming pool

i will most definitely be back soon & the breakfast was good, but could've been a little bit better

the pool

i loved the clean heated pool as well

nice outside buildings free parking quite gym u can do a full body workout in

liked the good prices and the free parking and breakfast

my kids loved the pool

i didn t get a chance to check out the pool or great fitness room, but other reviews said the pool wasn t clean

breakfast was lit

they had a nice big pool for the kids to swim

the room decor. the fitness center, the breakfast

nice and clean! family friendly! pool was warm!!

breakfast was ok, it im not really a breakfast eater

the fitness center and pool are small but it's a bonus to even have either let alone both

2nights i was dere i had problems with bugs and room service i ain t have no help with nothing elevator was broke got tired of walking up and

like everything about it although the cold tub and the pool area was kind of freezing but it's because it's like winter i'm assuming my husband on the

strong wifi

the breakfast was a full continental, and it was convenient having free wifi/parking/breakfast close to chicago

easy checkin and breakfast

breakfast was excellent the staff was very friendly and accommodating

the manager was attentive to the customers and visited during breakfast.

convient access to car and late check out

great hotel .. wonderful breakfast

pool ,room ,fitness center, house keeping, service desk, and the bar .

loved that the gym was right across from our room and our morning breakfast was just around the corner inside the

didn't have breakfast

the additional bar restaurant area was great. would have been nice to have a hot tub.

amazing complimentary breakfast and happy hour drinks

did not attend breakfast

eggs pancake machine more breakfast choice

breakfast no bacon and eggs

breakfast was great. staff was friendly and kind

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

many kids on premises

impressive modern decor!! love the gym. enjoy having a bar in the lobby!!

we stayed 3 days with our kids and he was so rude to us when we asked a

very quiet, very modern, nice to have a shuttle service to golf course,

christina, the bar manager is just like a friend. i feel like i am at home when i stay there.

poor breakfast,poor tv child-size toilet

breakfast was terrible staff tried to be helpful

tv, cell service & wifi sporadic. breakfast was substandard.

in the hallway, no coffee at 7:30 in the morning, no milk, and breakfast was just potatoes and pancakes, there were no options, i wanted to rest and there was a

only thing we didn't like was the free breakfast

didn’t eat breakfast because we don’t eat breakfast

location was easy to find, and the breakfast was awesome

my kids loved the treasure box of toys each morning for breakfast along with a lot to chose from to eat

great breakfast spread on the house

the room is clean, location is good. fitness room is good.

the pool was out of service witch that was the reason for booking.

i was sad the pool was closed

did not partake of breakfast, however, they did offer a nice grab and go option due to pandemic

we just wanted to get away for a few days over the kids’ spring break

the pool wasn't available as advertised

there's a pool on the property.

needs more protein at the breakfast.

pool,hot tub, comfortable bed and pillows,girl at the front was so nice always smiling so the the

the kitchen

clean facilities, loved the kitchenette in my room. great pool area, friendly staff.

the pool area was nice & the pool was heated

also, the pool was perfect, then again, we were the only ones using it at the time

excellent hot breakfast -- makes for a great start to our day!

pool was open

staff breakfast

the beds were comfortable and the kids loved the pool

location, covid-safe, welcomed family dog, fully equipped kitchenette was great for traveling with family and not needing to go out for every meal

but does have heated pool and 24x7 gym plus able to cook in room has full fridge and

complimentary breakfast was good

pool seemed to need a little much re care

the room was really tiny, holes in the walls shower head wasn't attached, tv barely any channels, wifi barely worked

parking area could be miore van accessible, with a larger equipnent deployment area

the front door, couldn't get into the pool because of the rowdiness of children, changing oil in parking lot, smoking by the front area, husband handicap no walk in shower, breakfast area small

pool was inoperable and the wifi connection was extremely bad and i was not able to work nor was i able to attend class

staff didn t remove the snow so got stuck coming in parking lot

breakfast was good.

some kind of breakfast could have been provided. also, the towels were not very high quality.

another breakfast option would be nice.

there was no breakfast because of covid issues.

pretty good breakfast - standard fare. room comfortable and price reasonable.

breakfast looked good! smelled delicious!

was perfect, room was clean, privacy respected my entire stay, a real breakfast every morning, friendly staff

quiet, you have everything in your room, ac, tv, microwave, coffee maker, nice breakfast, clean bed

poor cable lineup, barely any sports, movie or kids channels

rooms was nice and clean breakfast was great location right by the highway restaurants on site gas station next door great

the room was clean the beds was great. the kids love the food.

room service walked in my room while i was in the shower ''??

great, pool and hot tub great, lots of parking, staff was wonderful, the beds were sooo comfortable

temperature in the pool was really nice

hotel is in a great location with a great benegan s bar on the first floor

the room service didn't clean my room

couldn't wash my laundry due to a woman washing 10 loads having no consideration for others

the free wash/dry laundry is gr8

having a kitchen, closet to store suite cases.

i didn't have a regular chair to sit in to relax, just a kitchen chair or the bed

gym is the second best of any hotel i've been to

guest laundry room

did expect more for breakfast

i liked that it wasn't too far from the elgin boat casino. or from the highway.

she was very very professional which is why i always come back to this location & the breakfast is good

made sure they had breakfast available 30 minutes earlier, because team had to leave before breakfast started

front desk rep (man, 30's around 2 pm on june 17) was very friendly and accommodated our early check in request

late check out ... most places are usually 11 so that extra hour at noon was really nice.

clean. great location and staff. very pleasant stay. good breakfast .

breakfast was ok staff was excellent room was nice and quiet not a lot of outside noise

has a pool and does breakfast

the pool was heated, clean, and very fun

the coffee machine.... couldn't get it to work but continental breakfast was open so no worries

everything that could be broken was up to the elevator which 3rd floor with 3 kids is awesome

pool was cold so the kids drove my crazy

indoor pool was great, business center was helpful in getting paperwork i needed done