good location , verry friendly staff ,clean rooms and good breakfast.and verry good prices.

helpful and friendly staff, comfortable bed, big clean bathroom and fresh fruit for breakfast

breakfast spread is the same daily with limited options so for long stays it could get pretty

breakfast is good

the breakfast was good and it had a good selection

room service or restaurant on a friday or at weekends, seriously this is meant to be a four star

was great: parking, comfortable room and bed, big windows overlooking trees and no traffic noice

was no bar open in the day due to renovation which is ok but they should inform as we arrived but

everything was very clean and well maintained, the staff was joyful and the free parking was a huge plus

for a 4 star hotel there was no tea or coffee facilities within the room, no laundry service or room service

i wasn't having breakfast (i usually do not have breakfast) but the breakfast looked amazing

pleasant staff and a decent breakfast offering

friendly staff, lovely breakfast, great value

travelling from bilbao to estepona ; staff friendly and accomadating - finding us an area in the bar where we could eat and still have our dog with us

they went above and beyond every time we interacted with anyone on staff from the housekeeping to bar to reception

the lady at reception was very nice and allowed me to early check in.

) 3) a teeny-tiny gym: a treadmill, a bicycle and a

there also have some room such as library, gym, laundry room for your needs

laundry facilities, gym, 24/7 key card access

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

served for the hotel guests) +

also - the bar on the ground floor was never open during my stay, was it a 'walk up service' or was it closed

parking, walking outside to mall in rain by smokers

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

the breakfast was very good

everything was new, clean. breakfast was excellent. easily accessible from motorway

i believe all the families with kids tell you thank

like ihg) and breakfasts

the offer of the bar and room service offer food is very low and limited.

area has a bad reputation and we witnessed one incident; i wouldn't recommend it to families with kids (adult only)

drinks were very cheap and very big measures in the hotel bar so that's always a plus

, its like desert ,dirty and scary area and too many prostitutes around the area so if you got kids or that dont get near

facilities are great, there are plenty of extras like gym and others that i have not had the time to enjoy, but which are there

she helped us a lot of times and even ordered us a food upon our arrival when the hotel's bar was closed

easy access to the pool and garden on the ground floor for my dog there are no extra charges for parking and

mattress quality and not being able to put the bar tab or restaurant tab on the room bill

added bonus is open air swimming pool, small but excellent if you want to cool down in hot summer

normal value there is no refrigerator and no room service so you'll never get cold drink and the bar closed very early and its too far from the rooms and no body will bring you

the bar closes too early.

that day wifi was not going fine

bar and food on site

checkout waited extra 15-20 minutes so they can unblock the iron security from my payment card as wifi was not working

rooms and bar and absurd pricing also i paid for a room for three and the room was single

good wifi

of bed linen and towels every day, friendly and responsive staff, clean and well-maintained pool, good location - super convenient for guests with a car, close to attractions and shopping

at 20km of madrid easy to go on verry confortable and spacious room we highly apreciated the own parking at the door of the room verry convinence for laguages special thanks for miss sheyla and

pool opening and closing times

i experienced poor wifi connection in the rooms.

cleanliness and room service ,food

large bed, breakfast very good

it has a gym where i can access 24/7, although it was not a complete set up, it was good enough for me

breakfast very nice

the breakfast selection was good

don't like the gym that at my first time i went to the gym and sent the pictures to a friend, but my friend said

room was clean, bar was vibrant and staff were professional and friendly.

restaurant & bar is very nice to drink and eat there

very nice staff and very nice breakfast

breakfast was amazing. staff was so kind and helpful. i'd definetely come back and stay here.

the bar food wasn't that great, but just ok.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

late check out, free parking and 24 hr front desk

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were friendly

we had a great stay there the bar in the hotel is very good and the bar staff very friendly and attentive

we had a great stay there the bar in the

noisy room just above the bar in the evening and the breakfast room in the morning

breakfast a bit poor

love everything (cleanliness of the hotel in total, the staff friendliness, the breakfast, the location, the parking and how reachable it is to everything we

the rooms are comfortable and very clean. the breakfast is good but can have more variety.

location was good for the motorway, the breakfast was buffet and was fine, the room was very

good breakfast

free parking, great gym and sauna.

it included a minifrideg, hairdryer, desk with chair, tv, wifi, bathtub with shower option, two small bottles of water, etc

staff at chack in, breakfast and bar was very friendly, helpful and professional

free underground parking, an adjacent shopping mall with a supermarket

elena was her name) was super friendly and the fact that you don't have to pay for the parking gym or sauna

min by car)

more available in bar area

11:45 pm people and kids started laughing loudly in middle of high way which woke us up and called the reception to see

staff were lovely & although a small bar area it was adequate & the breakfast which was included was great

excellent all round plus free parking

free underground parking available to

breakfast was excellent and this hotel is great value for the money.

staff were excellent. food exceeded expectations, especially the breakfast.

breakfast was fine with a decent choice

there was a mini bar but no means of making yourself a hot drink or even complimentary hot drinks at the reception

breakfast was a bit of a disappointment

bed and breakfast very good. it was just a stopover on way south

i guess we would have like a snack bar or restaurant

very easy to find after a long journey excellent breakfast,room very comfortable

excellent breakfast with lots of choice.

the bar looks nice, but the staff on saturday morning treated us as if we were local spanish folks

the hotel bar has good food and friendly staff

also, the breakfast in the near bar is super

the pool water was cool.

breakfast was basic but nice

small, but nice spa on the roof

the pool was good too

the living room and kitchen were really good

the beds were comfortable, but the pillows are for kids

gym was small but was to ourselves so was good

the smell in the room was similar to the smell in the male dressing room at the gym

gym was extra pay

- there was a team of very young kids (8-12 years old

breakfast was continental but still nice and very tasteful

locatie, easy acces to metro to madrid goodwill breakfast.

busy area- bar food terrible (horrid white bread sandwiches and crisps) breakfast ok parking space for

staff, good breakfast, bar & food available

good selection of breakfast foods, ample coffee, fruit juices

food and drink available readily in bar area

plus laundry facilities

the bar food and coffee were excellent

breakfast was very good and with large variety

great price as continental breakfast included

staff are all welcoming and accomodating, my compliments for the cleanliness, breakfast buffet was

she also help me to get vegetarian meal at breakfast after im asking for that

coffee not good at breakfast

good speed of wifi

the bar staff downstairs were great

moreover it was rather loud because of kitchen noise

clean tidy, new furniture kitchen & bathroom, friendly helpful staff, good english.

staff in the bar were friendly and helpful despite my lack of spanish

) but despite it being newly renovated with a new kitchen we couldn’t use this facility as there were no pots, pans, kettle, toaster etc

lovely themed rooms very nice continental breakfast.

the continental breakfast was stunning, so much abundance and variety of quality comestibles, set us up for the

absolutely an amazing breakfast and beautiful setting

the breakfast was great

it is a small number, breakfast should be enough

toilets were clean and room service was prompt

though the breakfast is included is the same thing day by day so is boring eat the same thing day by

there was a bar which we used quite often, and which was generous in providing free snacks to go with our

good variety breakfast

there is lidl, a bar and a fast food restaurant just opposite the hotel

no facilities for coffee/tea in the evening . bar / coffee shop closed

cheaper breakfast options at the bar downstairs and nearby if you don't want buffet breakfast

we were able to get a suite with a room for the kids and a room for the grownups at an excellent price

calm environment,nice bar ,attentive staff,very clean

bar closed early both nights we were there and clearly the one member of staff on the bar was

late check out mas tarde

lovely room reception staff and bar staff very friendly and helpful.

the bar has not opened since lockdown,it would have been nice to have a drink in the evening

have mini bar with two complementary water bottles on our arrival

bar downstairs is not open

i didn't have a chance to try out the snack bar or cafeteria, but the menu looked very good

lobby, bar and common spaces in general… perhaps they should start thinking about renovation.

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

fantastic breakfast

the breakfast was amazing

of city was still good considering second stay in madrid staff very friendly and accommodating re late check out

there are two breakfast options: a buffet, or the adjoined bar (which we chose)

there mini bar was empty and no complimentary bottled water especially for us tourists.

it’s 24 hour reception and there is a bar attached to it which is great if you want a coffee or a quick meal

having books instead of a bar is already building a calm environment and relaxing is much easier

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

great staff, comfortable rooms, super location, good breakfast

they had all the amenities we needed and the pool was an added bonus

it's good for family with kids

nice hotel, good interior, good wifi! all clean & nice stuff

nice cafe for breakfast (lili) just a couple of hundred metres from the front door

no breakfast, room too small but price is relatively high.

the breakfast was wonderful, something for all tastes

there is no option for breakfast, you can't smoke even in your balcony,

breakfast was way overpriced

the room service was expensive and the waiter was rude.

hotel very good services bar and cafe

we also enjoyed unformal lobby bar every evening

wifi connection kept cutting out. that was annoying.

a very efficient room service is also provided

breakfast had a very good range of options

i didn’t manage to use the pool as it was really busy when i went up but it looked great

staff were very friendly and helpful, including the bar tender who was just lovely to my son and i

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might hit your head

the rooftop of the hotel has a lovely small pool with seats around

wifi regularly disconnects, quite frustrating. a little expensive for the location

staff, location, room service, breakfast

we traveled with 2 small kids and had the junior suite with plenty of space

also, i asked for the phone to be repaired so i could call room service and they couldn't fix it either

this is a really nice hotel if you don t mind noise or need wifi signal

terrace bar was delightful and staff were extremely helpful

wifi no tea/coffee machibe in room

at first they wanted me to pay for wifi in addition, but i argued that and they gave it to me

fitness center was hard to find and not very well-equipped

the bar is nice and drinks are not too pricey

accomodating with early check in

bar with limited menu which was all i needed

room, breakfasts, all staff dealings including reception, bar and resterant staff

loved the availability of the gym. staff was also very friendly and spoke great english.

key of the safe most hotels have number lock type there was no grid box in the shower to put my bar of soap

poor choice of menu in lobby bar very limited.

left too early for breakfast

i am a bacon and sunny-side-up egg person, so i missed this during my breakfast

great location,close to metro station. good breakfast happy with the price would visit again.

great breakfast, super friendly and helpful staff

the staff were really friendly and helpful. room was spotless. breakfast was basic but good.

the gym and garden area spot on

room service could be better at night time, we wanted to order food after restaurant was closed but

room service prompt and food excellent

we also asked for a kettle from room service and they were very prompt

ac, food, gym, big bed, spacious rooms, great shower, nice restaurant

only small downside was the breakfast

clean modern rooms, tasty breakfast, friendly service

great variety of food for breakfast

breakfast area had food in 2 rooms and it was a bit illogical e

the breakfast was very nice on the terrace every morning

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise for

breakfast, nice staff, big room

rooms were well-kept and the room service was amazing

the breakfast was also delightful

excellent breakfast

staff was very friendly. downstairs restaurant and bar were good.

next day laundry service much appreciated

8am no bread for toast , no plain yoghurt left reception did not understand that i didn’t want laundry delivered same day at higher rate

late check out (midday)

antiquated shower arrangement. very few facilities in hotel- eg no laundry facility

bring your own toiletries and laundry bags

the rooftop bar and restaurant was excellent and we had great service from a waiter who was on his third day

staff were wonderful- full of vibrant,young, good looking kids

laundry service was great

room was booked for my kids, 19 and 15 years old

the gym is the best hotel gym i've ever been in, even has a squat rack which is extremely rare in a

to reina sofia, prado, retiro, nice room, great bed, friendly staff, easy check in/out, okay wifi

there is a restaurant in the hotel for breakfast, and room service

hotel located very close to train station and close to museums. very clean room. good wifi.

super clean and great wifi connection and room design is perfect

courteous and very helpful staff. room service food menu.

great location and early check in

we stayed in a family room with one queen bed for the parents and two singles for the kids and there was even a curtain to separate the kid from parent areas

right in front so kids could play without worrying about cars, museums and retiro park very close, great restaurants

great historic hotel in the best location. very friendly staff and nice bar downstairs.

the staff are all excellent and it is wonderful to have a great bar to have a night cap at before heading to bed

the tapas bar in front of the hotel.

they honored the quiet time of 11 pm given that there is a restaurant and bar inside the hotel premises

wifi connection was not reliable.

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the ground floor

wifi was poor

the cava baja street where the hotel is located is filled with one pub/tapas bar after another and is great for a stroll any time of day

literally fifty bars and restaurants on your doorstep but room was quiet

gym was incredibly clean and had lots of options for working out

breakfast options and gym

staff in all duties starting from reception, restaurant, room service, even security are really professional and kind

whether it be with your friends or spouse, even kids

cause by stupid kids hanging out

metro station, laundry, supermarkets, restaurants near hotel

the ac worked properly, and the wifi in the room was super

they are ready and glad to assist clients and gave us an early check in

people, very clean room, fast wifi connection, good location; very close to puerta del

internet is not stable, there are several wifi networks to connect on, none of them working probably, otherwise, everything was perfect

wifi didn t work properly sometimes

it would have been good if we could have had a drink at night in the bar but there was no bar

stayed at this property twice during our vacation in spain and they were very helpful with early check in when available

no bar open to enjoy a beer

lots of local restaurants and bars nearby and right by the metro

real bar area

breakfast was great - lots of choice- fruits, cheeses, eggs, breads, sweets, yogurts, coffee

room service was well priced and delicious

gym was good

great location,lovely decor and a great breakfast selection

easy early check in. very close to the train station.

my wifi could have been better, but it didn t ruin the overall impressions

very close to the center and attractions, and 2mn walk from the metro station anton martin , wifi works perfectly

very good comparing to price and wifi works really well.

) that no phone signal reached, and the wifi was very weak, often failing

nice and friendly clean and cute rooms in a beautiful old building cheap for madrid downtown the wifi was quite fast

to the dining room for breakfast no other access so for disabled people the only option would be room

ich i wanted to be a surprise) had to be paid in situ and not charged to the room

bit hostel like this service) and somewhat gruff room service and food wastage at breakfast

breakfast was excellent

wifi was excellent