wifi code didn't work

the gazebo for smokers. the kids enjoyed the pool.

very clean and nice room. plenty of parking for my truck and trailer.

was closed and the site said it had a pool all 3 kids were disappointed cause they couldn't

the fruit was the size of a golf ball

the breakfast was good, the pool was nice, and though we didn't spend too much time at the hotel, it was perfect for our trip

pool was small

only will say that site i booked from didn’t list this property as having a pool(indoor), maybe i missed it, i wish i knew so i could have brought my swimsuit and googles, i

the hot breakfast is a bit weak.

breakfast food was good and staff on duty was very pleasant and helpful

mattress cover on mattress and no stains in pool

breakfast was great too

staff was beyond amazing! they also had the best breakfast i have ever had at a hotel.

the place was very clean and the breakfast was great

the pool was closed for maintenance during our entire stay.

the room was so clean and comfortable and the breakfast was really nice with several options.

breakfast choices

breakfast was delicious

perfect location, new clean rooms, friendly staff, outside pool, great breakfast

the breakfast was good for hotel breakfast

of the machines in the gym were broken

the staff was extremely friendly and i love that there’s a gym

gym running treadmill is too old and cranky (unstable), not enough space around it to stretch

easy access to the casino

staff and dealers were great at the casino. hotel and casino were clean and well kept.

the view was nice of the hills/nature in the rear of hotel, good space, free parking

and the pool had closed, but it would have been great to have got a swim in and sat in the hot tub for a

the ease of parking and check in was amazing. the casino is well laid out and has plenty to do.

breakfast was very good

the lady who checked us in was so sweet and directing me where to go with kids.

gym on site

and i get it's for safety, but with kids and a family of 5 it's a little tough to maneuver

guest laundry and gym

nicely designed rooms, good variety of breakfast choices, really friendly staff and a lobby bar with a great atmosphere and excellent, welcoming bartender

the breakfast was fabulous lots of variety love it ud83dude0a

the pool area was very nice & clean

room was fresh and new loved the full sized fridge and kitchenette with modern touches all around

indoor pool, well-equipped gym

the bar is incredible, but pricey

well as dinners) were excellent and reasonably priced

loud neighbors that let their kids run up and down the hallways

we ended up wondering around the hotel trying to find the gym and spa area because we weren't told where it was

breakfast was a very good price for in room service

delicious breakfast

pool area echos like crazy, but it’s an indoor pool

there were a lot of noisy kids and families at the lobby/breakfast room

the pool was nice and warm

no where on the website did it mention the pool would be closed and my kids were disappointed

no ventilation in bathroom, some hallways were hot and smelly, ice machines out of order, laundry machines out of order, computers, out of order, vent in elevator was almost completely

my son decided that he wanted to be close to the indoor swimming pool, they pleasantly changed a room for us

staff extended my check out and offered to use gym but i already was leaving

hotel had plenty of parking for trucks

very nice to have a free laundry machines to use. pool was great

the breakfast was good and the woman that took care of it was very friendly to us every

in pool became lose

pool and breakfast wasn’t open cause of covid-19. but the price was the same. ☹️

breakfast and common areas were very clean

i did not have time to enjoy the breakfast, but it looked and smelled great

the pool was extremely cold

nice indoor pool and workout area

great breakfast disappointed that the pool was drained for repairs

clean bathroom , nice sized pool

the continental breakfast was delicious and included several hot options

didn't offer any breakfast but the rooms had a full kitchen, which was wonderful with all utensils included right down to dishcloths and dishwashing

clean and comfortable room with a full kitchen. nice staff.

pool area was dirty with hair on floor around the

indoor pool was unusable

the hotel also had a very nice gym

location and breakfast

lady when i was eating breakfast kept watching us like we trying to steal something and we was not we were just eating

laundry room was out of order

great place to stay, great staff and an super great free breakfast.

desk about fresh towels she said i needed to come get them, i also told the front desk that the laundry rooms vending machine for soap wasn't working she said oh sorry and turned around and left

this was under $200 and free breakfast

early to go take a friend to surgery and the staff made sure our friends wife and ourselves had breakfast even though we were 15 minutes before breakfast was to be served

pool and breakfast hours could be longer.

pool regulations not enforced

breakfast was amazing

clean and comfortable property with lots of different selections of restaurants and bar areas

no indoor pool parking air conditioner

so if you want room service or just call front desk you couldn't

snack bar needs to be more cost efficient and have better selection

also, a hot tub at the pool

the bar and bourbon selection

wish that room service had been available

no room service

urs, menus, room service availability)

hotel provides no in-room information about its own restaurants

only real complaint was the pool

room service workers were wonderful

breakfast

pool closed due to covid

we also enjoyed the breakfast in the morning as it provided with an omelet bar and waffle station

pool area smelled super strongly of chlorine. eye-watering.

they also had an amazing breakfast

the pool , staff were very respectful , the breakfast is really good. 10 overall.

beds too hard, pool closed

breakfast rocked and the pool was super fun even though a little cold till you got moving

this hotel, restaurant and bar certainly delivered

close to riverfront, 4th street live was two blocks, the restaurant and bar

comfortable rooms, liked the pull out couch for our kids!

the rooftop bar was great, and the food up there was way beyond what we expected

rooftop bar was great

best hotel tv i've seen and great location and amenities (coffee shop and gym)

staff was horrible at check in and they allowed kids to play on elevator all night long.

is amazing location, clean, nice staff, pool and gym were great

24 hour gym access

is so upgraded, including the gym

room service breakfast (eggs, potatoes, bacon) could have been better. (+) the fresh towels and daily room service are a nice touch (+) room service was prompt and friendly (+)t wait to try the room service on our next visit (+)beautiful hotel not fully operational because of the pandemic. had to use room service. (+) service was excellent, from valet parking to check in to dine-in brunch to room service late dinner (-) maybe thats not a thing these days to get room service (+) after all fees and $18 room service $24 per night parking (-) they gave us coupons for a few free drinks and room service breakfast (+)check in, valet assistance, restaurants staff, and the ladies for my room services.

es the shuttle service is amazing)

afterwards, went to gorgeous bar for a wine

shuttle was a bit chaotic and departure and arrival times were in accurate

quiet, comfortable room with great staff at reception desk, bar and housekeeping.

kids cancer alliance gala

at literally was almost the size of a full and was so comfortable for my kids it fit 3 of them

nice lobby, bar and porch restaurant was great

kids cancer alliance gala

there is a bar and a starbucks inside the hotel which was nice

only had 3 bath towels & no towels for the pool

breakfast is not free.

breakfast that was included with the room rate utilized the bistro menu, so it was quite a bit more

web site advertised a bar and restaurant

breakfast made to order clean pool the kids enjoyed

overpriced. nothing for kids. 100.00 a hour to bowl is absurd. food choices not that great.

for 40 minutes to order room service and the number stayed busy non stop

great value / nice hotel/amazing gym

spa prices higher than quoted online

my wife used the spa

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

the location and it had a 24:7 store n bar n also a taco plus u check in at the bar also it was really

the hotel has a small (modest) gym

perfect location for what we needed, bar onsite & amazing tacos!

checking in at the bar was a little strange

room, atmosphere/vibe, music, staff, cost$, cleanliness, fitness gym were all a 10+

for example, a dedicated hotel tv channel told there was a 'fitness suite' but didn't tell me where or how to access it

liked the late check out time compared to other hotels

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant appropriately

this is the first hotel we have stayed at that had games in the lobby for the kids

there was no pool or anything for kids

the restaurant and bar downstairs were outstanding

once in the bar and once in the dining area with a reservation

room service messed up our order, fixed it, but left our tray out side our door for two days

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant the toast of the city

gym was great, as well

great room awesome staff parking was excellent and breakfast was good

breakfast offered a large variety of hot and cold breakfast items

breakfast was great as well as the location.

the rooms were very clean with room service everyday that we were there

never had room service clean the room while we was there

was awesome, liked they had a restaurant and bar on-site and breakfast had great choices

pool was freezing so my kids didn’t swim, the shower was falling apart and there was mold in the ice bucket

nice to be able to visit the bar in the hotel

staff were friendly and breakfast was good with plenty of choice

billy the bar tender was great . :he suggested several restaurants around that were excellent.

had no issues or concerns the entire time i was there with my wife and 3 kids

clean, warm swimming pool, various breakfast , location

the free breakfast offered went beyond what is being offered at other locations

and when we wanted to get in the pool,there was to many in and they stayed in all afternoon my kids didn’t get to swim in the pool it was a little

also the free and full breakfast was great and all my kids loved it

liked that they had coffee at all times of day. had a place to do laundry if needed it.

didnt wake up in time for breakfast nor did we make it to the pool so all i can speak of is the staff and room and both were

use to have a bar set up, but no longer does with new owner

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

there is also a bar set up in the evening hours

breakfast was very good with waffles, eggs, bacon, sausage, fresh fruit, juice and coffee

hotel was overrun with volleyball players and their families so the breakfast staff could not keep up in the later hour of the breakfast

the pool area was well kept as well

rooms were grrrrrreattt, pool was awesome

pool was open

love the gym

the great views, the beautiful pool & hot tub, superior happy hour- so much food

staff, rooms, bar and restaurant on site

pool was freezing, you have to pay to park in their parking garage, no free breakfast, everything

the water pressure in the shower was terrible and the pool was dirty

breakfast was minimal

breakfast ends to quick

breakfast was really good. we would stay there again!

great breakfast

the bed was hard as a rock and the breakfast left a lot to be desired.

kitchen refrigerator didn't work but staff helped us keep items cold with buckets of ice.

bed was super comfortable and kitchen was a nice feature

liked the room size, kitchen area and beds were comfy

like the whole r room the bed was very comfortable the pool was nice and the fitness center was good to the tv was good to everybody slept

the breakfast could have had healthier options

the staff was very nice and very helpful. the pool was nice. room was clean.

the breakfast was amazing

breakfast was great as well, would definitely stay again

pool was closed at the last minute

cyrus, claudia, shay, forgot the lady's name that checked us in and checked us out, forgot the breakfast lady's name from saturday morning, housekeeping ladies and maintenance men every time

the amount of underage kids walking around

the breakfast was very good

also for the first couple of days, the pool was broken so i had to pay for entertainment for the kids that the pool would have provided

well, if breakfast could be served till 11 am, this would have been awesome!

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it was never addressed

the rooftop bar and patio was very nice

the roof top bar / restaurant was phenomenal

the gym was great too

gym was clean and well equipped

the rooftop bar was very nice - although no one was up there but us

great bar and the room was comfortable and clean.

didn’t know that we overlooked a bar that played loud music until 1:00 am

very nice location clean and comfy rooms big gym

check in as well as late check out

bar was incredible

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

we finished the night upstairs at bar genevieve talking with others about everyone's distillery tours, super fun

the downstairs bar was closed and the breakfast wasn't advertised well

the rooftop bar was also picture perfect

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

food bed hospitality pool wifi

there is a gym and laundry facilities

the pool felt nice and breakfast was delicious

there is a gym and laundry facilities

the spa bath tub

pool was not open, breakfast wasn’t served. could’ve been due to covid

the swimming pool was out of service.

the pool is very good

everyone was polite and friendly. from house cleaning to the front desk. breakfast was nice.

continental breakfast

loved the kitchen area in my room

to do (convention, churchill downs) * friendly staff * very clean * comfortable rooms * nice pool and exercise arera * very quiet despite being booked solid and the busy traffic area *

breakfast is good

outside was beautiful beside the pool with the lights and fire place

lots of space, kitchen area had everything we needed and more, bathroom area was well thought out and room was

breakfast was terrible

we had fun in the pool, but that area also needs some updating

the pool was not as heated as i would have liked.

breakfast left a little to be desired but was as advertised.

fitness facility and pool

was not happy with the amount of the pet fee i was charged.

would have like either bacon or sausage at the breakfast

could have been a better breakfast other than cold cereal.

was not happy with the amount of the pet fee i was charged.

good breakfast, clean room, friendly staff

pool is small but that is not unexpected for this area.

room pool location.

pool area is very cool

i took advantage of the pool, coffee service and bar

the whole place is a wonderful experience, the pool a great treat.

the description, it stayed that the pool was heated

heated swimming pool

were shuttled to and from the fair/expo center which was very helpful so we did not have to pay for

breakfast cost extra

it would be nice to offer a shuttle to the fair and let us keep the car at the hotel

they had a shuttle take us there

stay at hilton facilities and this one was close to the airport with a shuttle

both of our airport shuttle bus drivers were kind and prompt. we appreciated them.

and you have a shuttle

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel to

clean, inviting pool

is room service

eating in a filthy, old and outdated hotel room with three kids is not pleasing

there was nothing not to like. the staff was great and the restaurant/ bar was really good.

and they let us leave our car there for free, saving at least $60 on airport parking fees

i liked the breakfast. the lobby is nice. the gym is a nice start.

did not use the kitchen but was impressed at its size and amenities

loved all the items available in our kitchen

the room was very nice and included a full kitchen

breakfast was pretty good

staff was very helpful, rooms were large, and they provided a shuttle to the expo center

breakfast was only ok

saline pool, kitchenette, free breakfast, comfortable bed and pillows, patio, modern decor.

the pool the gym and the rooms are awesome

the breakfast was awful, we ended up going to burger king down the road.

wish breakfast was served...but i understand due to covid-19

only thing i had an issue with was parking

basic breakfast provided

i enjoyed the location and breakfast

hotel parking, had to use my credit for a $100 deposit, and the friendliness of the front desk staff

renovated, clean, smells great, good breakfast, sufficient parking, new carpets in common areas.

the free breakfast is better than that in places twice as expensive

did not eat breakfast.

nice kitchenette & bathroom areas.

the kitchen did not have any dishes or utensils- maybe they would have been available if we had asked

the parents that allowed their kids to run the hallways between 9-11:30 pm both evenings.

close to expressway,very clean, and hot breakfast

while the cost of laundry was low, working the coin collector on the washer was hard to operate, and i had to have

even done it a few times while we were asleep, and it woke us up, and our kids had their own room, conjoined with ours, so it made us feel a little weirded out

breakfast was beyond average for hotels of this size

liked the early check in, the room and the lady at the check in, she helped me looking for an available room

staff and able to keep pets with us

you get wifi and free parking (albeit the lot is rather small, so no big trucks) - that's really

full kitchen because of staying multiple days

shuttle to airport super convenient

the fitness center was more than adequate and everything was in working order

the breakfast was good.

we like the location because it i'd close to the expo and offers shuttle to local locations

the night shift made the kids get out the pool for no reason at all

manager was nasty and rude i will never go back he kicked me and my kids out of the hotel for no reason it was my daughter 6th birthday

clean, comfortable, nice pool area, large rooms.

needed a ride to the airport at 345am and since the shuttle service was not operating at that time, the gentlemen behind the desk ordered us a lyft,

breakfast was great, the first time in a long while we’ve had good tasting eggs, and not rubbery

the breakfast was really good, and the shuttle service was good

of the adjustable shower head prevented the curtain for closing completely, allowing water to pool on the bathroom floor

the breakfast was great

pool was great

sunny outdoor pool area and plenty of coffee available

the shuttle to and from the expo center & restaurants the drivers were amazing !!!

24 hour shuttle

the service at the bar in the bistro on wednesday night 10/24/19 was excellent!

plenty of room, really enjoyed this stay excellent hotel, a free breakfast and a slightly larger pool would have put this one way over the

it did not have a continental breakfast.

rooms, warm pool, excellent breakfast, helpful friendly staff (john and juanita very helpful), and excellent

hotel is very close to airport, and the shuttle service was quick and the driver was friendly

my kids enjoyed the pool area

the pool was nice and the staff was great

my kids enjoyed the pool area

the shuttle takes you to the airport as well as a selection of local restaurants

staff was polite, shuttle drivers were awesome! breakfast was delicious.

all the shampoo and soap that you need good breakfast free shuttle

wish breakfast had a few more options but it was good

pool table in lobby, breakfast, games in lobby, overall very friendly staff.

the entrance was at the back and a little difficult to get around the parking lot, but a lot of louisville is like that, with not being easily accessible from main roads

loved that it was so close to the venue i was going to and i loved the late check out and the early check in they really worked around you and your schedule which was really great and

the crown bar was closed.

location,convenient airport shuttle,amazing and friendly staff.

proximity to the event we were attending and having shuttle.

mainly muttered, “name, id, credit card, breakfast 6 to 9, doors lock at 9, use your key card

breakfast was good

free breakfast in the morning was a major plus to get my day started

the breakfast was cold, would be great if warm/hot.

pool was nice

property was very clean the gym was awesome and had multiple good pieces of equipment the people at the front desk and

love the gym and the restaurant for breakfast

the breakfast was a full breakfast

breakfast was great

they had a lot of breakfast selections; i

limited breakfast options

the breakfast was great, the rooms were clean & hotel staff was friendly. will stay again.

good breakfast

pool and fitness center was closed. there was no indication that the hotel was under renovation.

breakfast was amazing and they had funny puns on their signs

the breakfast was nice, the pool was awesome

breakfast was really good considering the covid rules in place, with a wide variety to chose from

check in left me with one of the rooms next to the laundry room

the clerks on staff, the breakfast ladies, all so good to talk with

location was great for us, great breakfast

was very clean and comfortable. staff very friendly and helpful. breakfast was great

pool wasn't open (which is fine, it was still chilly) but they should get a cover for it because

breakfast is bad..just cereal..coffee was good..

breakfast was only cereal and waffles, even though there was empty cases and condiments for other

breakfast could b better

no breakfast

location was perfect for my needs-a nice quiet room with plenty of room and a nice breakfast the next morning

swimming pool for kids

my kids enjoyed the pool

no dishes, utinsals, paper towels, hand towels, or dish/hand soap for the kitchen

it felt like my kids cleaned the room, and just small random things were missed

much noise from kids running up and down stairs

scheduled an early check in and wasn't able to do so

early check in

fact nobody said anything to me about parking my truck in front of my door, i drive a big

pet fee was $0.00, that’s an a+

they are pet friendly and they allowed us an early check in

and there breakfast is amazing- none of that bag breakfast crap that you get at this $96 & up hotels

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no soda , no microwave or refrigerator

was clean bed was alittle uncomfortable breakfast horrible not much to eat are choose from housekeepers clean good and make sure u have

vending machines always broke or empty,laundry never

breakfast was great.....room was clean staff friendly

new and clean. easy access to casino

the casino at the base of the property and the variety of machines, also the cleanliness there

it’s always clean and staff is always friendly. love the casino

for food (for a meal), when i checked in, it was later and all the restaurants were closed in the casino except one, but i wasn't able to eat any of the things on the menu due to medical issues

casino

parking availability and could have been a few dollars cheaper. but satisfaction was achieved

was a convenient location that had the amenities i was looking for, free parking, fitness center, spacious room, refrigerator

i also like the laundry room

the night shift front desk staff had young lady come visit and she was parking in the first handicapped space next to the entrance

nice kitchen area

the hotel is pet friendly without an outrageous pet fee

like the laundry facilities

have a laundry basket with extra towels in front lobby for guests

laundry services is located in the most unsafe area of the property and has no cameras for safety

is space in the back of the hotel to park a 3500 pickup and 45 ft trailer

did not have tine for the included breakfast as they were not

nice clean room and excellent airport shuttle

beds comfy. fitness room good.

breakfast and pool were definite upsides.

food was good and they provided free shuttle to the airport and the louder than life festival we were going

breakfast had lots of choices and was well stocked

pool closed

wonderful handicap room. delicious hot breakfast .

pool was under repair

i am a regular guest. i like the breakfast and the night clerk

just wished they would do the shuttle to the expo center

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that we had to get around

on site laundry and 24 airport

everything, it was perfect. def, love the pool.

the only problem was their laundry facilities or not working if they have been working they would have got a full five star

very helpful and a great place to relax and enjoy yourself free breakfast included

work out gym

big rooms breakfast

i love the spa tub

spa tub