the pool

they said they had room service and they did not.

parking was bad, had to walk about 1/4 mile to get to the motel

the ease of parking and check in was amazing. the casino is well laid out and has plenty to do.

long walk to casino

of the machines in the gym were broken

the staff was extremely friendly and i love that there’s a gym

gym running treadmill is too old and cranky (unstable), not enough space around it to stretch

there is also a bar set up in the evening hours

use to have a bar set up, but no longer does with new owner

the room was really spacious. great breakfast choices.

to have a bar tender there so you could actually use the bar

the bar was not open during my stay due to lack of staffing.

breakfast was nice every day coffee awesome

great breakfast

the bathroom towels were dingy and stained. breakfast could have been better.

the bed was hard as a rock and the breakfast left a lot to be desired.

breakfast was minimal

staff were all very friendly. breakfast was great.

breakfast was okay, there wasn’t too many choices but i wasn’t that hungry so it didn’t

they also had an amazing breakfast

the swimming pool was not available.

breakfast rocked and the pool was super fun even though a little cold till you got moving

was in a good location for a good value especially at last minute. kids enjoyed the pool.

my kids liked the free paper cranes at the desk

the gazebo for smokers. the kids enjoyed the pool.

clean, comfortable bed, friendly staff, no stinky carpeting, fridge, mw, wifi connectability, great price, great location

was closed and the site said it had a pool all 3 kids were disappointed cause they couldn't

clean room. nice breakfast. attentive staff.

it was very convenient and the only problem was the pool was out of order

pool was a little cold

breakfast was average for a nice hotel.

the location and the free breakfast.

breakfast was great ,close to other attraction as well will have to come for another visit when

breakfast was good. pool nice and clean

that the pool was closed and that information was not told until after i got there and paid.

didn’t eat the breakfast

the facility was in good repair, the room a decent size and clean, and the fitness room was small, but equipped with a peloton bike, treadmill, and elliptical, as well as a

easy access near highway, new, great workers, nice variety of hot and cold breakfast

facility, spacious room with full kitchen, seating area, and comfy beds

pool could be a lot bigger for the size of hotel

kitchen is pretty big & has a large refrigerator, microwave, 2 burner stove and dishwasher

it had amazing breakfast and a gym and pool

the dinner provided by the location was so appreciated and delicious. breakfast was tasty

breakfast was ok.

did not use the kitchen but was impressed at its size and amenities

spacious rooms with small kitchen and comfy beds

the breakfast was good, pretty basic offerings but fresh and plentiful

great pool and outdoor areas

location and laundry facility great

the staff was great! breakfast was good with many options. 24hr shuttle within 3 miles

rooms were great! lots of space and liked the kitchenette.

i like the cleanliness of hotel and the access to laundry was a bonus

the booking said we were supposed to get free breakfast

pool was not large enough for the amount of people that wanted to get in and there was no hot tub

we ate breakfast and one dinner at the restaurant and the food was delicious

expo parking can be up to 20$ its nice that they have a shuttle for free that can take you back and forth

shuttle offered anywhere in a 3mile radius

very clean , good breakfast

hotel parking, had to use my credit for a $100 deposit, and the friendliness of the front desk staff

parking lot was too small and not laid out very well

was very clean, breakfast every morning

parking and location were easy - front desk staff was friendly.

clean, adequate breakfast, great location

breakfast was pretty much a waste of time

didn't have time early breakfast

would be nice to have protein with the breakfast

enjoyed the included breakfast.

they had a shuttle take us there

and you have a shuttle

staff location and shuttle service

location, awesome staff, shuttle

the shuttle service was an unexpected surprise

didn't like that the pool was cold and it was an indoor pool and there was no jacuzzi and or hot tub

beds were comfortable and clean. free parking

the restaurant closed early due to being slow so i could not order room service.

and they let us leave our car there for free, saving at least $60 on airport parking fees

the surrounding area which made me feel slightly uncomfortable leaving my car in the outside parking bay however this may have just been due to

liked the early check in, the room and the lady at the check in, she helped me looking for an available room

staff and able to keep pets with us

you get wifi and free parking (albeit the lot is rather small, so no big trucks) - that's really

heck… after the hotel staff yelled at my kids i didn’t even want to mention they had random people bothering paying guests

was spacious, clean, lots of amenities (full size toiletries, full kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental

i went to front desk to get pool towels (none were provided on the outside shelves), it was right at pool closing time and the

to date furniture, clean room upon arrival, breakfast was good, and they provided a fitness

the pool was closed for “maintenance” but they never worked on it even though the staff said it

breakfast was good and convenient

great for families with kids in attendance, right next to kentucky kingdoms amusement park

the breakfast was ok but could have been better

convenient location for early morning flight. shuttle was quick.

for a shuttle from the airport and was left on hold for more than 10 minutes

sunny outdoor pool area and plenty of coffee available

free airport shuttle and friendly helpful staff.

airport shuttle was extremely prompt, especially at 1:00am after a long day's travel

pool and halls could have been cleaner

close to airport. nice rooms, clean, nice fitness center

breakfast was not good at all, everything was so wet with water

staff was polite, shuttle drivers were awesome! breakfast was delicious.

the shuttle takes us to kentucky kingdom and pick us when we finished back to the hotel

wish breakfast had a few more options but it was good

pool table in lobby, breakfast, games in lobby, overall very friendly staff.

waffle mix at breakfast was the only thing that wasn't excellent

the spa bath tub

they had a huge bathtubs with jacuzzi jets. lots of parking and a lovely pool.

rooms, friendly staff, indoor pool, comfortable bed, convenient location, great value for the price, rooms with small kitchen

room was spacious and comfortable

the pool was great and the beds were very comfortable

close to expo center and shuttle service.

bit crowded - too many unattended kids in the pool = no hot tub time for us

rooms were nice, the lobby was nice and we were with a group, so the kids could play

crowne plaza bar rest open at 4

was very spacious, loved that with 3 kids

great breakfast aswell

pool wasn't open the entire time for our stay and the kids was kinda upset they didn't get to swim

the coffee in the room and at the breakfast bar was not the greatest. not a deal breaker.

more breakfast selection for picky kids.

no free breakfast

both with my kids and with out, the pantry has numerous options but to me lacks a staple item

better menu for room service.more snacks and sandwiches

was near the amusement park, which we were not aware of, and the hotel was filled with kids and teens

pool and rooms

front desk told me they didn't have a shuttle to take me to bus station but bell told me they would take me in shuttle

great location. clean and comfortable rooms. nice fitness center.

bby bar manager) spoiled us rotten with his attentive service

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well-appointed rooms and very comfortable beds

shuttle was a bit chaotic and departure and arrival times were in accurate

friendly, very clean, good breakfast, the staff was excellent the bar was excellent the bar tender was one the best tenders i have ever had very professional and

wish the bar and pool stayed open later than they do

clean hotel with really nicely designed rooms, good variety of breakfast choices, really friendly staff and a lobby bar with a great atmosphere and excellent,

it was nice having breakfast available, especially on the days when there were little cheese omelets and quiches

work out area, bar nice scenery

eggs at breakfast

the hot breakfast is a bit weak.

we saw a couple decent sized spiders in the pool area.

the breakfast was good, the pool was nice, and though we didn't spend too much time at the hotel, it

small pool

the screaming kids whose parents did not know how to say stop.

the floor was so dirty it turned my kids feet black within 20 minutes

gym on site

the breakfast was excellent for people with no allergies

guest laundry and gym

guest laundry also a bonus

we even had an delay the next day with our business in town and they allowed a late check out

great location. easy walking to downtown, free ev charging.

close to riverfront, 4th street live was two blocks, the restaurant and bar

the rooftop bar was great, and the food up there was way beyond what we expected

room service did not arrive on the first day

there was no room service

facility was gorgeous, and the bar served an excellent variety of drinks and food

front desk, valet, bar staff, gatsby morning staff, cleaning and maintenance

i like the bar in the hotel

the breakfast was impressive

parking was high, pool was closed.

clumsy wifi connection. low shower water pressure. clumsy aircon. no fruit for breakfast.

shuttle available from or to the airport, poor breakfast is only ham sandwich which i dona

i didn t like that the resturant and bar wasn t open until later.

the ladies at the front desk and also the breakfast crew, were all very welcoming and

breakfast was good

delicious breakfast

laundry amenities and kitchenette

the pool was nice and warm

we didn't have breakfast. we liked the art display on the different floors.

our kids particularly liked the interactive exhibit by the elevators

no restaurant and no room service. no explanation as to why it was closed.

the gym was too small and not enough quality machines.

the hotel is super clean, very cool, artsy building! love the spa and the gym

the breakfast was ok

the rooms were clean, beds comfortable and the breakfast was good.

free breakfast in the morning was a major plus to get my day started

my kids enjoyed the pool

breakfast was good

location, and the gym

the kids still enjoyed it but i was surprised at how small it was and the lack of a sauna/hot tub

there was a middle school beta event going on and all the hotels were overrun with middle school kids

the pool was open, the rooms were mostly clean, and the staff was friendly.

the bar and sway restaurant were wonderful! good central location.

last year, the pool was open. yes, we froze anywhere outside the water; with kids, it was great!

spa was a delight

the library bar was really good and liked that you could order food while there

eliza, bar manager was amazing!! really went out of her way to make our stay memorable

room service was excellent

room service options and menus are limited

and the bar stayed open late

nice lobby, bar and porch restaurant was great

my kids enjoyed the atmosphere

am lifetime gold and paid over $200

need indoor pool

pool wasn't open (which is fine, it was still chilly) but they should get a cover for it because

super great place: clean, updated, nice & accommodating staff, good breakfast

i was counting on using the fitness equipment

was very clean and comfortable. staff very friendly and helpful. breakfast was great

wifi was not good, which was not classy since they offered 2 types of upgrading of wifi for more

with a $50 a night pet fee and a $30 a day crime-susceptible parking fee and no security cameras or watchpeople, it

clean and comfortable property with lots of different selections of restaurants and bar areas

wifi was not great

en even the most basic hotels have this) -

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

no breakfast, no starbucks coffee, and the coke machine on the 6th floor doesn t work.

a nicer bar and restaurant

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which clearly i stated 3

only had 3 bath towels & no towels for the pool

the fitness room was great and open 24 hours

were great and we loved the shower being in a different room than the toilet especially having kids

pool was too cool for me but, everyone else had fun in it.

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we couldn’t even stay in there long (not hotel fault

we got the kids ready for a late swim and were told that we had to go across the street to the hampton inn

the location and breakfast was excellent

very cleangreat breakfast

the breakfast was amazing i am definitely staying here anytime i have to come to louisville

$19 parking yikes! & very small cold pool for kids.

glad they had a pool!

pool was open

the interior and design were very modern, with comfortable seating and a pleasant bar for entertainment

was awesome, liked they had a restaurant and bar on-site and breakfast had great choices

families were there for a soccer event -- the kids were out of control, but that is not the hotels fault -- just expressing our condolences for

hot breakfast was a plus and the pool area was great for the kids

area was very clean and had items that most hotels i've stayed in did not have, the coffee bar was always stocked with fresh hot coffee, and the bar had ever drink i could image i wanted

liked the late check out time compared to other hotels

room design and furniture. enjoyed the fitness center also.

the location to downtown was great walking to bar ect...

no pet fee

has a nice lobby area to hangout in with bar and snack area

room service was a little slow i called and order extra towels it took over an hour and a half to

everything about this hotel was fabulous. a special shout out for the staff at the bar .....

we loved the decor, the bar area and drinks, and the beautiful quiet room!

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching for something

once in the bar and once in the dining area with a reservation

checking in at the bar was a little strange

the hotel has a small (modest) gym

perfect location for what we needed, bar onsite & amazing tacos!

the location and it had a 24:7 store n bar n also a taco plus u check in at the bar also it was really

kids welcome but i wouldn't recommend this as a family oriented hotel

the water pressure in the shower was terrible and the pool was dirty

i used the pool and gym

clean and friendly staff. restaurant was good, coffe bar was good.

restaurant was bar style

i used the pool and gym

the room was amazing! full kitchen was very helpful!

very clean. great breakfast and nice staff!

pool is cold

the provided breakfast was excellent and everything was well worth the price and so i would stay there again

kitchen refrigerator didn't work but staff helped us keep items cold with buckets of ice.

scheduled an early check in and wasn't able to do so

pet fee was $0.00, that’s an a+

they are pet friendly and they allowed us an early check in

early check in

fact nobody said anything to me about parking my truck in front of my door, i drive a big

the breakfast could be better

especially if you have kids there was hardly anything to tempt them

a safety concern about the internet box hanging from the wall, especially as i was traveling with kids, but it was never addressed

kitchen/eating place bit small, easily get growded

advertised as a fully stocked kitchen but while you can ask for a hot plate, they only have a frying pan and no pot, so all the

breakfast was great.....room was clean staff friendly

the bed was super comfortable and the breakfast was good

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no soda , no microwave or refrigerator

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket outside and i thought she was

breakfast was good during covid

the roof top bar / restaurant was phenomenal

it was close to where we wanted to go! it was clean! nice gym!

the rooftop bar and patio was very nice

gym was clean and well equipped

coffee in the lobby would be nice if you come in after bar area is closed

the rooftop bar was also picture perfect

the bar genevieve is a must

we finished the night upstairs at bar genevieve talking with others about everyone's distillery tours, super fun

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

the downstairs bar was closed and the breakfast wasn't advertised well

general lobby, bar and breakfast area needs to have some kind of sound control to lower the noise level

staff and location were great. please drink with the bar tender.

bar was incredible

very nice location clean and comfy rooms big gym

check in as well as late check out

parking for both truck and trailer

they have a free shuttle to the airport and there's an outback across the parking lot

great shuttle to airport

pool was closed our entire stay.

guest laundry machines were few

i was a great property. i love the fact that it had an indoor pool.

staff was so friendly and accommodating and breakfast was great too.

stay was great we loved it the room was nice beds were comfortable my daughter enjoyed the pool the wifi worked great

pool

the staff was great. the breakfast was delicious. the staff for breakfast are so nice.

staff was nice. very clean. breakfast was great!

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

i loved the big walk-in showers and the hot breakfast.

check-in, friendly staff, hot breakfast was a plus, good price and close to where i needed to be

were given a late check out which was awesome, rm was very clean and spacious, courteous staff

the pool and restaurant. loved the boutique-ness of the property.

the location is superb and so is the pool

the whole place is a wonderful experience, the pool a great treat.

the pool was fabulous!! great food & drinks. our suite was great.

one handle bar in the bathroom came off

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

nit picking here but the breakfast could have had more variety

breakfast....need to more

2 people could not fit well in the kitchen area at the same time

the pool closed at 10

the view was spectacular and the food at the casino was top notch

new and clean. easy access to casino

no assigned parking for hotel guests, so if the casino is busy, you have to park far away

it’s always clean and staff is always friendly. love the casino

for a casino, replaces the beds!!!!

spa tub

continental breakfast is on point

very helpful and a great place to relax and enjoy yourself free breakfast included

work out gym

we got into the room the comforter had several large burn holes in a non-smoking room and the spa tub had stains

breakfast was very good with waffles, eggs, bacon, sausage, fresh fruit, juice and coffee

pool and hot tub was awesome

the breakfast are always good

it was clean and new. had a whole kitchen. i felt like i was in an apartment. great location.

the free breakfast was also great

the laundry mat and ice machine is out of order

amazing pool, free laundry!

the staff at the bar was super nice and the food was awesome

bar , restaurant, pool was awesome

remodeled bar, i liked it better before the remodel. i want to drink in the bar and not eat.

clean hotel love the kitchen and free laundry room

was a convenient location that had the amenities i was looking for, free parking, fitness center, spacious room, refrigerator

free parking

i also like the laundry room

at all no clean towels no room service , room was nasty & dirty

the hotel is pet friendly without an outrageous pet fee

laundry services is located in the most unsafe area of the property and has no cameras for safety

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

have a laundry basket with extra towels in front lobby for guests

like the laundry facilities

booked the hotel for the airport shuttle, however once i arrived at the airport & needed the shuttle, i called the hotel to inquire

provided a great hot breakfast, that was kept very clean and organized, shuttle service free

breakfast would have been great if they opened for the earlier flights.

were running throughout the hotel after 11 pm, screaming and stomping, and essentially using the fitness room as their play area

there was a laundry room or storage room nearby

the breakfast was excellent

everything was great, i had to be on the job at 6:00am i left the property about a hour before so breakfast was not out

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they have a nice little snack store area (we used it often)

breakfast was the only thing that i would not rate very high

staff was very polite and accommodating, allowed us early check in after a long trip

was snooty went to the laundry room to get new towels and turn dirty towels in the housekeeper was rude and shut the door

breakfast. coffee anytime.clean and everyone kind and friendly.

i wish the laundry room excepted cards as well. who has 8 quarters anymore with this

very friendly, helpful staff. clean room. excellent breakfast.

free breakfast, free internet. the room was clean and spacious.

the pool and fitness center were great.

breakfast was amazing and they had funny puns on their signs

someone that tries to maintain somewhat of a fitness routine, even on travel, i absolutely have to have a fitness center at whatever hotel i

the breakfast was nice, the pool was awesome

breakfast was satisfying, and the location was perfect.

pool was closed

the breakfast was wonderful

not enough towels and the pool was closed

the pool was extremely cold

great breakfast disappointed that the pool was drained for repairs

indoor pool, breakfast was average at best

the breakfast was stellar and the woman who was in charge of it was the best ever

desk worker was superb, breakfast was great and the bed was very comfortable, bathroom was very clean

the pool

the dates we stayed, the pool and breakfast bar was closed due to covid19 restrictions

no breakfast

breakfast is bad..just cereal..coffee was good..

that corona virus pandemic was not going on so we could have ate breakfast.

breakfast could b better

the breakfast was so-so, but appropriate for the price range of the motel

breakfast, while not gourmet, was quite good

breakfast was adequate but since the room rate was low for the area i used part of the savings to

the breakfast was great, the rooms were clean & hotel staff was friendly. will stay again.

the staff was accommodating and the breakfast adequate

got to breakfast 20 mins before it closed

was no breakfast!!! had kitchen, but i had no food!!!

didn't offer any breakfast but the rooms had a full kitchen, which was wonderful with all utensils included right down to dishcloths and dishwashing

i liked the full kitchen and bath tub. room was big and had lots of space.

indoor pool was unusable

kitchen is convenient, the location is near walmart and restaurants and the staff is

everything but the breakfast. the room layout is brilliant.

breakfast selection was awesome

nice room with plenty of space and a kitchen.

pool was small and warm, which my kids enjoyed

spacious room with kitchenette

room was dirty i had to clean everything and the spa tub didn't work

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

one always scream at check out time action that let mr know she have no idea i always request late check out

the room was dirty and the spa had grime all over it. and neighbors were super nosey.

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash and dry under $5

the kids enjoyed the pool. the beds were very comfortable and clean.

my grandkids loved the pool and the hot tub was excellent

my kids enjoyed the pool

the beds were great. we loved the pool .

the living room/kitchenette was huge

the breakfast was amazing

very clean and staff was very friendly...breakfast was ok

they needed more towels for the pool.

pool was closed at the last minute

cyrus, claudia, shay, forgot the lady's name that checked us in and checked us out, forgot the breakfast lady's name from saturday morning, housekeeping ladies and maintenance men every time

3- after 4 no laundry, can not request wash rags, towels

the staff was very helpful, the rooms were updated, the pool was clean, very nice hotel

the heated indoor pool was so beautiful in it's design, perfectly clean & maintained

breakfast didn't have eggs or meat

the kids loved the pool

the front desk was very polite and informed us of the continental breakfast

minimal supplies: no conditioner for shower, no plastic laundry bag, etc

morning, breakfast kind of went south, arrived at the breakfast area around 8:15, and no gravy, only two

it was clean and a nice sized room, also the breakfast was excellent

fitness room. had to drive to restaurant.