hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just a regular jet tub, nothing

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

in room with king bed and spa tub

many thanks for the early check in, it made all the difference to my stay

spa attached but didn't have time to enjoy any treatments, maybe next time

didn't eat breakfast at the hotel but my husband was not pleased the first morning but said it was much better

was very grateful for the early check in.

check in and out was so smooth and the breakfast was an unexpected surprise

breakfast food selection was very good including decaf tea

my grandkids loved the pool

poor breakfast selection and no bacon when we went down!

bed was really comfortable, room was clean, pool and hot tub were great too

the fact that you had some gluten-free items on your breakfast buffet

if my children had been with me they would of loved the pool

close to restaurants and stuff for kids to do.

room service was excellent, with fresh towels provided daily

it also states in description there is a hot tub at the location when my kids asked the manager he said

bad wifi connection

the stairs to the 2nd floor have an odd 3-inch step at the bottom to the parking lot that could be a fall

ffins) for young kids given how expensive is the

outstanding breakfast every morning

cutlery or dishes in the kitchen

timmies right beside dennys down the street we booked a 1 bedroom suite lots of space nice little kitchen area, small

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told them off and my sister went to the desk about it

nice staff ! was nice had gym laundry and breakfast!

was pleased to have breakfast included in my stay

clean facility. breakfast was fair.

in gym was old and seat didn’t move up and down

location close to family, updated main lobby and dining, available gym and laundry

the kitchen is very functional, our dining table in the living room area went up and down with a hand

check in was was easy peasy even wit the full st patty's day bar

to have a full kitchen was amazing we forgot our breakfast items :( at home to make breakfast but loved the space

room we were in had no windows, only skylights in kitchen

i wanted to surprise my partner with birthday decorations, etc, by going early

parking was simple

the entrance and extra parking for visitors was a bit confusing

location is across the street from where i am working and parking is included in the rate, saving me $12 a day

clean room, good amenities, helpful staff, free parking

the laundry room was clean and functioned very well

for breakfast there were lots of choices, very good, great way to start the day

kitchen in the room with a full fridge that made ice

great location. clean. good facilities. pool, gym laundry room.

the gym is great size, the heated pool, the hot breakfast, inmaculate cleaness.

free laundry on site was wonderful

i liked that you could book spots for the pool as to not have crowding

the kids loved the pool

i needed small garbage bags for kids diapers

the laundry facilities were excellent new machines that worked well

location, helpful staff, good breakfast, big room, many pillows, laundry, great restaurant next door, huge farm market nearby, free

small kids, i wish the shower had at least a faucet at the bottom or the shower head could be handheld

an infant and a six-year-old and my wife is has strict diet requirements since the delivery, so a kitchen sink, microwave and a large fridge are gold for me since i am cleaning bottles and mixing

breakfast and coffee were great

many choices of food:) room- clean and comfortable facility- laundry, gym, swimming pool- clean and well

- room was good size, when you have kids and put them to bed you can go into the other room and allow them to sleep and not disturb

are a family of six and the staff made sure the kids always had what they needed and even made sure they got time in the pool when we didn’t have

pool was nice to have for the kids to enjoy after a long day too

dinner and drinks at das bar in the hotel was excellent

the pool was cooler than we would like.

breakfast, modern facilities, great gym and pool

breakfast - i had an avocado toast which was nice but a too expensive for two pieces of toast with

with couch and chair, and big tv above the fireplace bistro on site exceeded our expectations for breakfast and dinner - menu, service, quality and variety of food location was perfect as we

was a clean and nice sized room with a microwave, bar fridge and a little coffee maker

breakfast good, eas included

everything! the location, the staff, the breakfast, and our suite was amazing.

the breakfast was pretty basic. hot options were processed foods, not appealing

room was clean and spacious. breakfast was good. lots of seating for the breakfast excellent.

breakfast was amazing and the room was very nice! definitely would stay there again!

breakfast in the morning was okay but the water for the tea wasn't hot at all

wish that the breakfast had started a little bit earlier as we had early starts on both days, but i understand

no gym, nothing availed to relax

tell if it was a cafeteria (ie self serve, stand at the counter & order) style cafe or a bar or a sit-down restaurant

there is a restaurant called bar mason that is inside the hotel next to the lobby

it would be nice to have some dishes/mugs and cutlery provided with the kitchenette by default (we asked the reception for them and the housekeeper delivered them very

and bar were great

pool and sauna also nice

the pool had toys for the kids

they have a few pool toys (noodles, balls) for the kids to play with (+)the pool had toys for the kids (-) my three kids were disappointed not to have a morning swim (+) bit fancy for kids and offered a (+) pool was perfect for kids (-)many kids running around (-) (possibly paper towels from some kids that had been in there earlier) it looked like there could be a bit of re-tiling work that (-) kids were screaming and yelling making the stay not relaxing at (-)there are kids running around when it's weekend days and nights. (-)kids screaming and playing hockey outside of our room and running up and down the hallway

i asked the staff/room service for almonds and she immediately said they don t have any, which is not possible as

pool area was wonderful

great communication from the laundry room management

because it was an apartment it had a kitchen so you could make meals

difficult to get any response to allowing late check out and additional key fob

the kitchen has everything you need to prepare meals

clean , modern, kitchen was great.to have as well as laundry .

the bar was excellent and had a good choice of beers.

my kids loved the place

including 2 bonus glasses of champagne after our out of this world dinner at twh social bar i bistro

we got to use the gym as well and were impressed by the amount of equipment they had, as well as the cleanliness &

no room service and pillows were horrible

the pool is good, but they have taken out the spa

great gym and pool options

mini golf and pool and ping pong was fun

crown plaza has a proper restaurant/ bar, and the breakfast buffet was huge and of great quality

the pool area is see through glass and men were stopping and watching the kids swim.

kids really enjoyed the pool and slide

pool and whirlpool were great

also the waterslide was a huge hit with the kids

the breakfast was amazing and huge assortment of hot and cold food options

breakfast was everything could want

the pool temperature was quite cold. kids refused to swim in it sadly.

after the kids went to their rooms, they left towels , chairs, and the golf clubs laying on the ground outside in a beautiful patio setting

room was clean, the gym was good to use, along with the complimentary laundry facilities

the room is spacious, clean, courteous staff, excellent breakfast

best hot breakfast we have ever had at a hotel

i didn't get to use the fitness facilities because of time, but those also looked decent

we had 1 breakfast and it was excellent.

breakfast wasnt good, closed fitness room and non-existent sauna and hot tub

breakfast was very good, we went down to the breakfast room for coffee because we could not work

the continental breakfast is always good and the staff is always friendly

pool was warm

is was at 330 when we checked in)

pool fitness centre hotel room king bed breakfast was great

room service are too early to clean rooms and paid breakfast.

breakfast was rather basic and plain.

the construction in the parking lot

would ve been nice to have a small games room with a pool table, shuffleboard etc

kitchener had just turned to red that morning

have had to stay in kitchener multiple times due to work

comfy bed, heated tiles in bathroom, well illuminated room, the staff were very kind and helpful, room service was excellent, will definitely book again and again

great room, pleasant staff, nice breakfast.

beautiful new hotel. breakfast was good, staff was friendly and room was clean and comfortable.

the best breakfast, hilton is one of the best

everything is great but breakfast is awful. not too many choices!

breakfast was a great bonus, super good

super clean and very comfortable. breakfast was great

the room was clean and comfortable. the breakfast was very good.

i was kept up most of night with kids running in hall, knocking on doors, yelling

kids running in the hall all hours of the night

but the room smells terrible the sheets were very dirty i know it wasn’t wash it smells bad my kids didn’t sleep with the smell it was so bad bathroom sink was not working etc but we got there

none of the stuff mention that we have guest laundry facilities

best value in kitchener. super friendly staff. nice rooms and a the breakfast was so good.

very comfy bed. great breakfast. excellent price.

free continental breakfast was the best that we’ve had at any private or chain hotel which included breakfast

early check in time was a real bonus the suites were spacious and well appointed

was dishes available to use with a full size fridge and a kitchen

pool was closed.

pool was nice and warm

if we had known there was a kitchen and a refrigerator we would have brought some groceries and made our own meal

considering covid your breakfast was excellent.

staff friendly breakfast and available dinner, bar pool and gym location

my husband and son enjoyed the pool and i used the gym

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

pool very small

the place was nice and neat! the pool was wonderful and we really enjoyed it!

breakfast and perfect swimming pool with a hot tub,we enjoyed

location and hot breakfast

they are very good staff,very clean room and delicious free breakfast

the location, breakfast, lobby facilities - gym, swimming pool and hot tub.

more home cooked breakfast!

also very outrageous pet fee

kids running loudly in the halls at 10pm

even langdon hall only has a pet fee of $30

nothing to do with the kids

stayed while our kids were playing sports. great value for the money.

staff were wonderful the continental breakfast was a bonus and also the staff was very accommodating when we were exausted from flying

swimming pool was outdoors and refreshing as i did lane swimming

staff were helpful, needed early check in and they helped with no problems

very comfortable beds. staff was very polite,breakfast excellent.

at least wash the bed linens with laundry soap

i liked the shower the pool was the perfect temperature.

room was clean, breakfast was lovely and the pool was great.

breakfast and woman at the bar was extremely professional and nice.

and the front desk manager informed me of everything i might be interested in; supper, breakfast, pool, fitness centre

pool water was very cold this time the room keys did not work at all was very inconvenient

free healthy breakfast

parking was a pain

it was clean & pleasant! ample parking!!

staff was very nice and the breakfast was convenient to get up and go

the restaurant and bar adjacent to the hotel was very good

loved having a full kitchen

you have a fully equipped kitchen

the communication with mandy (the laundry rooms guest experience manager) was excellent, i received nine different emails prior to

love the seperate bedroom, the closet, the kitchen area a laundry to catch up on some clean clothes mid trip

well supplied kitchen with oven