the front desk was very polite and informed us of the continental breakfast

the free breakfast was just mediocre

pool, fitness room, breakfast, laundry room were all amazing

fitness room. had to drive to restaurant.

pool, fitness room, breakfast, laundry room were all amazing

more variety for breakfast for those that are diabetic

beds were extremely comfortable and breakfast was good

breakfast was ok

was hoping for more hot breakfast items, other than waffles, but other than that, no complaints.

the pool was perfect after a long day of walking

pool is outdoors, small, and provides the sort of swimming experience that only small children are

pool was outdoors.

pictures showed an indoor pool which they did not have.

wish the pool wasn’t closed

good wifi and breakfast choices. room was very nice.

breakfast

due to covid breakfast wasn't offered and wasn't even explained .

breakfast was not available because of covid-19.

advertised free breakfast but there wasn't breakfast

told the price included a continental breakfast online… no breakfast of any sort was offered

breakfast was great

pool wasn’t open

sucks if a lot of kids want to go swimming at the same time

clean room with great breakfast

the pool is also small

great location with plenty of restaurants around.great breakfast options

breakfast was great

the breakfast was very good

very clean and comfortable. breakfast was great.

it was clean and easy to get to and the breakfast was wonderful!

went to check on breakfast both days around 9:30/9:40 am, and they were out of scrambled eggs and whatever else they

breakfast choices available

free breakfast, good manner staff

very clean, bed was comfortable and loved the pool table in the lobby.

i was never able to get into the gym

breakfast in past 2 year restrictions here

pool was a little cold

it’s only an oven short of a full kitchen

indoor pool and outdoor pool too small

we didn't use pool or gym

clean fresh beds, stocked towels and excellent kitchen appliances and supplies

very clean and comfortable room. we love the full kitchen!!!

the breakfast area was to small and crowded

no breakfast. in a relatively safe area. friendly staff.

there was no breakfast

what breakfast???

breakfast was minimal at best

again another great best western perfect location, great room excellent breakfast and staff

breakfast and beds

if all motels could be like this one. wow no complaints great breakfast

breakfast was very good

staff was great. good breakfast. room clean. bathtub a little old but adequate.

sausages or bacon with breakfast

big john is super friendly and professional, makes you feel welcome as a guest, breakfast could be better but white castle is litterly 150 feet away

didn't have a hot breakfast

that the pool doesn’t open till 12:00

room was very clean but the breakfast was just a continental breakfast.

breakfast was good

after renovation, it is very clean, very nicely decorated, staff is very professional and breakfast was limited to bagels and oatmeal, but very nicely presented and served

) also great breakfast

breakfast was wonderful

is the first hotel that i seen with free laundry free washer and dryer that you can use and that was all nice every one of them the

the bed was super comfortable and the free breakfast was great

i liked the late check out (12pm)

hot tub was hot and pool was clean

the pool was not open ud83dude12

fitness room equipment was broken

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

i also liked the full size refrigerator and kitchen utensils

didn't have a decent breakfast

the pool closed at 10

woke up at 10 so didn't get to eat breakfast

the very best breakfast i have ever had at a hotel!

comfortable room and early 0430 airport shuttle a great service.

the complimentary breakfast was very delicious and hot

it was clean. staff was friendly. shuttle to the airport

were given a late check out which was awesome, rm was very clean and spacious, courteous staff

pool my granddaughter cut her foot on the bottom of the pool and one of the group of kids that was with us their studd was taking oit of their room while we where gone

had to keep being harsh with the kids to quit rolling it back and forth

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

had three rooms to accommodate our family of 7 adults and 5 kids

front desk needs change for the laundry room.

spa in the room

free shuttle besides the airport

great location can walk to outback restaurant free shuttle to airport

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

easy to find, pet friendly, and a nice continental breakfast.

continental breakfast is on point

very helpful and a great place to relax and enjoy yourself free breakfast included

good breakfast

the breakfast was good. the staff was friendly. the room was comfortable and clean.

laundry room although it's indicated on their list

whenever i tried to do laundry the laundry detergent dispenser was empty and then they tried to charge me $5 for one

need to work on breakfast could be more good and warm food

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room and she said that the dryer was not working i spoke with the general manager and he

the accommodations i was counting on without a vehicle there were not what i was told at all , no laundry , no soda , no microwave or refrigerator

fact nobody said anything to me about parking my truck in front of my door, i drive a big

scheduled an early check in and wasn't able to do so

they are pet friendly and they allowed us an early check in

early check in

pet fee was $0.00, that’s an a+

the bar off the lobby was nice and the barman very attentive

for a casino, replaces the beds!!!!

new and clean. easy access to casino

no assigned parking for hotel guests, so if the casino is busy, you have to park far away

casino

the kitchen was just right for a long weekend

super great place: clean, updated, nice & accommodating staff, good breakfast

the cabinetry in the room. the fridge was in cabinets, had a small kitchen area. it was nice.

staff was extremely helpful in opening the pool for us (why we selected the hotel)

staff all around, convenient to expo center, and a great breakfast with precautions in

pool was dirty and it got worse after the grass was mowed

the rooms were spacious and the kitchen contained all the utensils required to cook meals in our room

full kitchen because of staying multiple days

cleanliness and breakfast

to date furniture, clean room upon arrival, breakfast was good, and they provided a fitness

liked the early check in, the room and the lady at the check in, she helped me looking for an available room

staff and able to keep pets with us

you get wifi and free parking (albeit the lot is rather small, so no big trucks) - that's really

the pool

the breakfast was amazing! the coffee was outstanding and a nice bonus to wake up to!

the beds were comfortable. the breakfast was okay. my kids liked the pool.

even got on to us about kids running the isle ways and our kids were in the room eating dinner

needed a ride to the airport at 345am and since the shuttle service was not operating at that time, the gentlemen behind the desk ordered us a lyft,

great pool

breakfast was better than expected

close to airport. nice rooms, clean, nice fitness center

of the adjustable shower head prevented the curtain for closing completely, allowing water to pool on the bathroom floor

the shuttle to the airport was very convenient. the drivers were excellent!

breakfast was good

free shuttle was excellent in that once we arrived we could just park and not worry about anything else

shuttle on demand

breakfast was not good at all, everything was so wet with water

staff was polite, shuttle drivers were awesome! breakfast was delicious.

everything was clean, the lobby, the room, the pool

rooms were nice, the lobby was nice and we were with a group, so the kids could play

24 hour shuttle

we really enjoyed the pool, hot tub and the outside area

the hotel also provided 24 hour shuttle to the expo center daily

a couch in the sitting area was great for the kids to hang out on

location was fantastic with in walking distance to the expo center where we had an even and the shuttle took us there if needed over all wonderful exsperance

was very spacious, loved that with 3 kids

the pool was nice and the staff was great

clean, pleasant staff, good location for us, and nice breakfast.

the bar was great for a quick bite to eat. fast service. food was great!

we opted to have the breakfast included

plenty of tv channels and wifi work great

thought that they had a bar where you would unwind and watch the games

was near the amusement park, which we were not aware of, and the hotel was filled with kids and teens

parking availability and could have been a few dollars cheaper. but satisfaction was achieved

full kitchen and spacious room

nice kitchen area

laundry and gym has a faulty card reader

like the space kitchen but no utensils or dishes due to coronavirus free laundry

free breakfast in the morning was a major plus to get my day started

super breakfast more than we expected

mainly muttered, “name, id, credit card, breakfast 6 to 9, doors lock at 9, use your key card

room was excellent, breakfast was wonderful and the staff very friendly

pool closed

laundry services is located in the most unsafe area of the property and has no cameras for safety

have a laundry basket with extra towels in front lobby for guests

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

is space in the back of the hotel to park a 3500 pickup and 45 ft trailer

room very clean, laundry facilities good

sack breakfast and pool closed due to coronavirus which is no ones fault

pool was closed and i couldn't use the gym. but it's because of covid.

were running throughout the hotel after 11 pm, screaming and stomping, and essentially using the fitness room as their play area

to find the water fountain needs to keep clean the guest laundry room and washer door was

front desk said airport shuttle anytime our flight was at the same time shuttle started

clean property, big rooms with full kitchen

comfortable room, great to have fridge and kitchen

did not use the kitchen but was impressed at its size and amenities

the breakfast was good, pretty basic offerings but fresh and plentiful

laundry in sight

rooms were great! lots of space and liked the kitchenette.

staff was very helpful, rooms were large, and they provided a shuttle to the expo center

the best thing was their breakfast, i always book a location that offers free breakfast and theirs does not disappoint

they second room we were in had ants in kitchen area and bathroom

shuttle service was very nice benefit to use for the expo center activities

parking and location were easy - front desk staff was friendly.

was very clean, breakfast every morning

basic breakfast provided

only thing i had an issue with was parking

wish breakfast was served...but i understand due to covid-19

were shuttled to and from the fair/expo center which was very helpful so we did not have to pay for

breakfast was good

bar onsite and restaurant on

pool was cloudy and over chlorinated

2 nights with 3 kids to visit kentucky kingdom

they have a shuttle which was very much appreciated

didn't like that the pool was cold and it was an indoor pool and there was no jacuzzi and or hot tub

great staff, great location, really nice pool and weight room.

the pool was nice and big for the kids and other guest

desk personnel up on arrival very accommodating; dining room staff very cordial and shuttle service drivers were helpful and

both of our airport shuttle bus drivers were kind and prompt. we appreciated them.

and you have a shuttle

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel to

stay at hilton facilities and this one was close to the airport with a shuttle

the shuttle service was an unexpected surprise

breakfast was nice every day coffee awesome

the bed was hard as a rock and the breakfast left a lot to be desired.

breakfast was really good. we would stay there again!

great breakfast

breakfast ends to quick

unfortunately we didn't get to use rhe pool because it closed to early.

pool could of been larger.

breakfast.

the room is spacious, the breakfast is good and the bathroom toiletries are nice.

the swimming pool!

was not happy with the amount of the pet fee i was charged.

not allowed to leave pet in room

too high of pet fee especially when your dog is crated in room

would be nice to have protein with the breakfast

didn't have time early breakfast

loved the continental breakfast

breakfast delicious, clean, and such friendly people

i like it had a pool and bar but pool closes to early for those arriving late.

there is also a bar set up in the evening hours

liked that they had coffee at all times of day. had a place to do laundry if needed it.

kitchen is pretty big & has a large refrigerator, microwave, 2 burner stove and dishwasher

outside was beautiful beside the pool with the lights and fire place

pool area with gas grills and music

to do (convention, churchill downs) * friendly staff * very clean * comfortable rooms * nice pool and exercise arera * very quiet despite being booked solid and the busy traffic area *

everything was great. nice room. nice kitchen. clean. dog section.

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash and dry under $5

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

one always scream at check out time action that let mr know she have no idea i always request late check out

room was dirty i had to clean everything and the spa tub didn't work

the room was dirty and the spa had grime all over it. and neighbors were super nosey.

the breakfast could have been better.

staff were all very friendly. breakfast was great.

late check out was very helpful

bathrooms were very small and the pool was closed

the swimming pool was not available.

indoor pool, comfortable bed, convenient location, great value for the price, rooms with small kitchen

could of given u a gift card to mcdonald’s or something since there is no breakfast, no pool, gym etc

the breakfast

just as soon as a tray came out of kitchen it was gone before the line

where to eat, the staff was wonderful and easy to talk to, rooms were clean and each room had a spa

of the machines in the gym were broken

the staff was extremely friendly and i love that there’s a gym

gym running treadmill is too old and cranky (unstable), not enough space around it to stretch

kitchen area needs to be updated

their advertising said included breakfast but was only coffee,tea and mini muffins

i was aware that it was a grab and go breakfast so i just planned to eat elsewhere

didn't serve breakfast

having a kitchen helped save on expenses by not having to eat out

the bar area and pool looked great, but didn't have a chance to actually use either so i can't really

pool is small but that is not unexpected for this area.

comfy bed, clean room and “rare for this neighborhood” pool area with nice lounge chairs

bathrooms are great but with no grab bar in bath/shower i felt unsafe

the location and the pool.

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

on site laundry

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

coin laundry available for guests, with new washer and dryer

laundry facilities didn't work with a normal load

breakfast was adequate

pool area was very nice but the water could be warmer

very nice breakfast

good location, 24 hr coffee, decent hot breakfast, gym and pool

there is an atm in the lobby, a laundry, nice dining area (good breakfast), plenty of parking in a lovely area of louisville

i didn’t get to call ahead to see if our room was ready for early check in

was located beside laundry room and it runs all night

laundry sat in the hall for 5 days

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a clean place

they had laundry on site, a pool, rooms were clean and ready to go

breakfast was great!

property is so nice inside the bartenders were so nice but they loved working there every employee we talked to was very nice and

hot breakfast could had more choices and served in restaurant. longer hours for hot breakfast.

the breakfast buffet was not very good.

not the hotel's problem, just crazy kids and bad parenting

huge bourbon bar and knowledgeable bartenders

shuttle was a bit chaotic and departure and arrival times were in accurate

great location. clean and comfortable rooms. nice fitness center.

front desk told me they didn't have a shuttle to take me to bus station but bell told me they would take me in shuttle

took the shuttle to the hotel, walked, and took the shuttle back

breakfast. maybe some cereal would make it acceptable.

really have a continental breakfast or coffee

offer breakfast

did not eat breakfast location was fine

i want breakfast

this was perfect, right off tge highway and tge breakfast was good

no parking due event at the entertainment venue located next to hotel

the breakfast was basic

lack of lights in the parking. need more lighting in the parking lot.

need darkening shade for window on 3rd floor with a bright light outside. breakfast was cold

close to riverfront, 4th street live was two blocks, the restaurant and bar

rooftop bar was great

comfortable rooms, liked the pull out couch for our kids!

we even had an delay the next day with our business in town and they allowed a late check out

this hotel, restaurant and bar certainly delivered

of the guy who checked me in, i believe his name was jayden, and the guy working at the breakfast bar the next morning

the rooftop bar was very nice - although no one was up there but us

the rooftop bar and patio was very nice

the gym was great too

it was close to where we wanted to go! it was clean! nice gym!

great value, big room excellent tvs and kitchen

fitness room -no equipment

pool and hot tub area was very nice

the only “complaint” is that’s what you want to call it ud83dude02, the pool water was cold, the room is nice and heated, but the pool itself is not ud83dude14

excellent breakfast buffet

the downstairs bar was closed and the breakfast wasn't advertised well

the rooftop bar was also picture perfect

we finished the night upstairs at bar genevieve talking with others about everyone's distillery tours, super fun

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

the bar genevieve is a must

friendly staff. hot breakfast

laundry was limited, pool was not the best

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and homeless roaming all day and

staff, very helpful, informative, good quality in comfortable, clean rooms, good breakfast

no meat at breakfast bar

breakfast, bar and workout facility was very good.

very nice location clean and comfy rooms big gym

early check in as well as late check out

it’s right across the street from a 3 am bar and it was very noisy and woke me up.

check in as well as late check out

no pet fee

they had rooms ready for us for an early check in and the staff was very friendly and helpful.

can't compliment the front desk staff enough; having driven all night i needed an early check in; the staff juggled the room cleaning schedule around, got a room cleaned for me

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

price was good, pool was fun and great for the kids

the pool could of been a little cleaner

location & pool relaxing was everything ! thank you

due to traffic and the street being essentially blocked, the shuttle driver dropped us off a block away from the front door

pool and breakfast were the main reasons we decided to book

pool closed due to covid

good breakfast, laundry, gym, pool, game room, office, and coffee

free breakfast and nightly reception, free shuttle to airport

clean, spacious, bed super comfortable, bathroom clean & modern, micro, fridge & kitchen sink

the amount of underage kids walking around

lobby is well kept, breakfast is delicious and the gym was clean and quiet

the gym had all the required equipment, a swimming pool, and laundry facilities

loved the full kitchen that was available, along with plates, cups and utensils

no room service

facility was gorgeous, and the bar served an excellent variety of drinks and food

i like the bar in the hotel

location was ideal, the staff was exceptional and the bar was very good, the hotel tradition and lore makes it an event in itself

accommodating to early check in

the pool area was clean & well maintained

no flat bench in the gym, elevator was down for a night, the property was decent but the surrounding area was

having the breakfast, we stay because granddaughter has to see the doctor

the breakfast was good and the evening thing where they serve a simple meal and have the drink bar open

no disability accessibility in pool or hot tub.

easy access to the casino

to find entrance to hotel, parking on rooftop at hotel entrance level left my car with hail damage overnight, breakfast near

the coffee/sandwich bar was not adequate

also the spa was really relaxing

accept my money and scan my passport at the front desk and deny me access amenities casino , bar , restaurant etc on top of uses or resell my room before check out , i left but someone else

was a bit small, but it worked for the kids

small pool, but great for one night for kids to burn energy

parking

so be aware of this if you have kids

i really enjoyed the amenities such as the bar, pool, and room service

great for families with younger kids

pool needed to be cleaned. floating hair and debris.

beautiful decor, a rooftop pool with a bar and cabanas

wish room service would start at 5:30 am for race day instead of 6

pool was too busy...lol

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we couldn’t even stay in there long (not hotel fault

breakfast eggs cold. ran out of sausage. only had fat free milk.

we got the kids ready for a late swim and were told that we had to go across the street to the hampton inn

no 24 pool access

the amount of money i paid to stay the only thing i didn't like is that i couldn't use the pool but because of what's going on right now i understood

great room awesome staff parking was excellent and breakfast was good

very cleangreat breakfast

ich we didn t get to try)

location and the breakfast

everywhere i would look would be clean and fresh smelling, no trash anywhere, room service was very discreet and subtle so as to not disturb you, the room was well-equipped with

also they closed the bar down early on a friday night, which seeing as how cold

the breakfast, which was complimentary was the best 'free' breakfast at a hotel we ever had

we couldn’t use the fitness room and the vending machines didn’t work but i still got charged full price

the bed was very hard and the cable on had 1 stations for kids. not alot of choices

room was great and breakfast was a nice bonus.

great location, nice rooms and friendly staff. grab bag breakfast are convenient and good

my kids loved the pool and i loved that there was a hot tub, although it was so worn it looked dirty

location, staff, cleanliness, indoor pool, late check out option!

the receptionist was very nice and the kids loved the pool/hot tub and weight room

room for a family with kids (i bedroom suite with a big pullout couch)

the breakfast buffet at the restaurant was pricey, and because of covid they do not have room service

lots of extra charges, parking, wifi,etc. restaurant not open, no room service.

manager of the front check in was absolutely amazing to me and my kids i wish i remem his name, the manager from the porch was also amazing and blew my mind when i

we called for room service for extra towels never got them, and even though we moved our car from their parking

free wifi inaccessible unsatisfying breakfast as no hot chocolate for kids....its unacceptable

the bar and sway restaurant were wonderful! good central location.

wish the pool area had a hot tub but other than that, there is nothing about this hotel i would change

pool is still closed to covid but the gym is open, which was a bummer

just saying, i like to decide if i put myself in that situation, not just end up in it with my kids in tow

the coffee bar in the lobby was excellent as well

location, restaurants on site , nice gym

pool, location

also the snack bar at first floor didn't keep posted hours

i used the pool and gym

pool, showers, room size, coffee maker, gym

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed

wish it had a jacuzzi and sauna in the pool area

great location! anything and everything was close by. i love that it had an indoor pool.

i also was not charged a pet fee which i very much appreciated since i have a small, non-shedding dog

the bar area is open at night and one of my friends had a burger one night

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant appropriately

however, hotel’s bar was the part of the stay

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

to remind people that comes with pets ,they were moving around the food and bar area too much

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

was very helpful and the breakfast was well laid out

breakfast was great , the little lady that prepared did an excellent job

my boys loved the pool and the workout room

i did not attend breakfast because i slept in. the location of the hotel was great.

the breakfast was wonderful

breakfast that was included with the room rate utilized the bistro menu, so it was quite a bit more

the fitness room was great and open 24 hours

in door pool is a nice addition to the hotel and the free cookies are a nice

were very disappointed that the pool was not heated

web site advertised a bar and restaurant

we loved the decor, the bar area and drinks, and the beautiful quiet room!

room service messed up our order, fixed it, but left our tray out side our door for two days

everything about this hotel was fabulous. a special shout out for the staff at the bar .....

music that meets you at the curb to the energy and cool city vibes spilling over from the bar and restaurant and the smell of bourbon wood burning steaks

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching for something

the breakfast was fantastic great selection and wonderful seating to enjoy your morning meal

breakfast buffet was very good too

great gym! staff was friendly and helpful. free coffee, tea all day.

great continental breakfast

wonderful customer service. great breakfast. super clean!