the pool facilities were great and the hot tub was very nice

really like the interior at the bar and restaurant

couldn t get on to wifi however i didn t ask anyone to help either

comfortable room, bed. lovely staff. room service great, if a little overpriced for a salad.

clean room,good shower bath,good tv, comfortable beds,all staff so polite and helpful,good food,kids eat free, lovely breakfast

excellent evening meal and bar and very good breakfast menu

great hotel, clean, new, amazing spa and good gym.

breakfast was very tasty. the hotel is located next to a big supermarket which is a plus.

he loves the food at the bar, especially breakfast

spa facilities and gym could be open longer.

you will be greeted by very friendly 24hour reception, safe parking, large rooms with lovely soft towels

slow breakfast service; kitchen staff not friendly

i wished room service was available until 9:30 or 10 pm

room service

and evening dinners very well set up in the restaurant, option to sit in lounge bar for lunch

long wait at the bar when only 2 people in front of us, breakfast quality wasn t as expected

paid for the breakfast and wasn t dissatisfied, just what you expect from a hilton

really lovely hotel huge bar area

room, breakfast, service all excellent.

additional payment for parking. the fitness centre was really cramped.

fact that kids could only use the swimmng pool in the middle of the day

a lovely hotel, in wonderful grounds, a well equipped gym, and an okay swimming pool

bizarrely when breakfast wasn't good. room service excellent food all hot and arrived quickly

so not happy , got bed in room at 9 , baby normally goes to bed at 7 ish so no under standings of kids there

used the gym, pool and sauna

wifi in room was non-existent

toiletries in the bathroom and a good room service menu

location is great, enough parking

stayed here many times before, we had 3 rooms this time, lovely beds, great shower, fast wifi, ample parking, superb breakfast, we will always stay here again when in the

room service only available till 8 pm ;///

friendly, extremely helpful, knowledgable and great with my 2 kids

even provided us withe some sweet treats for the kids

were upgraded to a room with two single beds for the kids, when we had booked the pullout sofa

staff were really friendly and very helpful, the kids really enjoyed their stay. thank you

leave the kids at home ud83dude05

the cocktail bar below was very noisy on a saturday night

was a very large park a very short walk which was great for walking the dog, there was also a bar / restaurant located in the same building which made hunting for somewhere to eat very easy

parking, good size room, bathroom small but functional, excellent shower with great pressure, bar on site & great food options within a 3 min walk

information about loud music until midnight in the bar below the hotel

good place for people without children. you can eat, drink and dance in the bar downstairs.

just what i needed on route for one nights stay and parking area, no complaints.

wifi didn't work at all.

the hotel was easy to find, plenty of parking, the pub stayed quiet all night, couldn't hear a thing from my room

due to winter hours the food & bar closed early but we were able to book a ploughman's for our evening meal, which we ate in our

checking out in the morning, i was stood at the bar of the pub for a short while wondering where staff might be

we tried out the adventure golf course in nearby hedge end, which was great fun

great buffet breakfast

food price was i little over priced for adults but good on kids meals.

was set up brilliantly and covid safe breakfast perfect for us and the kids staff were brill and couldn’t do enough for

value for money, good area for golfing , very helpful and friendly staff and clean rooms.

the pool is very nice too, and there's a sauna you can use

disabled parking is at the front of the hotel, i parked my car; my husband helped me into my wheelchair and

excellent through out, it was perfect for what we and my partner wanted a relaxing get away, the room service was excellent as was the food, the leisure facilities were great, couldn t have

the restaurant is good and a nice bar and has a swimming pool and a opposite the marwell zoo

parking could be better could do with a more modern bathroom

room, gym and breakfast

was spacious, with a view of the golf course

sofa bed for kids, mattress was a bit thin

were kids on our floor that were costs you running up and down outside for the majority of our stay

modern feel very clean and accommodated early check in. breakfast was outstanding.

took 40 minutes to successfully order room service

' myself personally i did not have a good night's sleep which ruined it for me but the kids were happy with everything else in

no car park or laundry room

great location - great bar - excellent rooms -

the bar staff were also friendly and chatty as i had a drink and waited for my partner

john was a lovely welcoming host allowing me to store my luggage as i arrived early mid morning and also offered an early check in

deserts- tasty, and the kids menu had great options

spa and swimming pool and treatments great

i also enjoyed the quietness of the rooms and facilities in the room and the wifi which allowed me to work

very expensive for food, but that s acceptable for hotel and spa of that quality.

no ev charger

bath way to high for old people or kids to get in or out

staff are amazing and so helpful providing us with an early check in and late checkout

fantastic breakfast, friendly staff, comfy bed

stayed in at the bar and drank in the evenings instead of going out as so comfy and

cousin who we were with has a medical condition and was bleeding quite a lot so asked if they did laundry and was told yes so they washed his jeans and socks which were covered in blood

was for the fan family room so left left one sockets, which isn't great and i family room when kids want to charge

continental breakfast always welcomed

lovely self-service breakfast eat as much as you like. the area was kept very clean. free wi fi

bunk bed is fun for the kids

told the kids it was fully booked instead

pool and gym

spacious rooms and access to the swimming pool was great for the kids

room service and in-room breakfast very poor

they were very good regarding the dog and very helpful regarding room service.

one day i was little bit late but still need room service, someone was hurrying me =

lovely little bar and tasty breakfast

oh and not enough working usb ports on plugs my kids have specified

quiet nights sleep and good breakfast

stayed here for the weekend with our two kids

nikola who served us in the bar was exceptional as was paula who looked after us at breakfast

beds comfortable, location great, room spacious bar food excellent

drinks at bar a little on the high side

have breakfast

hotel setting lovely old hotel building easy parking relaxing pool and sauna and fun for the kids

close to the grand kids ❤️❤️❤️

designated parking for overnight guests

lunch time bar snacks very disappointing and took ages to arrive. bread dry snd limited choice

pub food was served, also very acceptable, and the bar has real ales

comfortable room, parking & lovely surroundings

online it says you had continental breakfast but when i phoned the bar i was offered

easy parking really cheap late check out time which was

no soap bar in bathroom, no mini fridge , no hash browns or toast at breakfast .

an early check in was facilitated without any fuss

to get an early check in that was nice

very friendly staff lovely hotel loved the bar and games area

the hotel was kind enough to let us have late check out for no extra charge but did not end up needing it anyway

close to city centre, friendly staff, parking (if you get there early) and managed to accommodate an early check in

very friendly and i even got an early check in

food was super along with happy hour in the bar in evening

bar prices

spa facilities, pool definitely on the cold side

liked the size of the room and the balcony, was a bonus ud83dudc4cud83cudffd and got late check out for free has it was my wife's

t understandable if you have no kids).

good wifi

great facilities as the kids were able to go for a swim and they loved the buffet breakfast

they allow us for late check out with a little cost, thank you for consideration

liked the late check out, although we left very early, the radio was on with some nice jazz in the room when

great lounge area and made use of the well equipped little gym too

early check in and late check out was much appreciated

mini food pantry and useful items sales counter with bar and snacks on ground floor

pool and gym are separate from hotel saunas aren t unisex and very small

took time after check in and breakfast

very nice property lovely spacious rooms the hotel bar and restaurant area is also very nice

room service collection well organised

the room the breakfast and the bar were amazing

if you needed an early night you would be unable to sleep

jacqui was very accommodating to give us an early check in and also kept our bags after checkout so that we could collect them after the game

bit disappointed the bar wasn't open on sunday evening but it didn't spoil our stay.

nice bar with little beer garden outside

good location and handy for the bar downstairs

could have been a little bit better, but overall was nice, just don't expect big facilities, the pool is fairly small, but they do have a steam room & a sauna room, plus optional treatment rooms

the robes in the spa aren't suitable for plus size people, i was unable to wear one.

the spa therapist cut my procedure with about 20 mins

were brilliant, great little spa and then harbar on 6th is just a great gig on a saturday night

the wifi was poor in our room

great breakfast.

breakfast was excellent - we chose the hot option although the buffet choice looked pretty good

after a hectic night out we sat with a couple friends in the bar for a quiet drink to unwind, the night staff were so friendly and helpfull

the staff were charming and helpful. i enjoyed my tea & cake, dinner & breakfast very much

the bar was very inviting and the bar staff were great

was tiny, tv noise transferred from next room / customer noise from bar area downstairs

the noise from the bar below

bar and outdoor seating on site

the room was above the bar and being friday night it was quite noisy again our fault for not checking

evening bar staff were friendly, bed was comfy

the one we booked was three stories, two bedrooms a bathroom and a living room and kitchen

it can be a little noisy from the bar but soon settles down

great location, hearty breakfast. staff was very responsive to our requests.

breakfast, service and position were all great

restaurant was full, i was a little disappointed that as a resident, i could not even obtain a bar snack during the evening and had to find somewhere else to eat

e. noon).

perfect location for winchester attractions, bars and restaurants

no room service.

thing our room had a coffee machine and mini bar maybe have extra my advice would be everything was perfect

room was great, location perfect, room service meals ... yummy!

peeling wall paper in bar area was also shocking visually

bar staff young and could do with more training however they were very pleasant

reception bar and restaurant areas were very nice and warm

king lounge & bar were very good and the setting typically old very british style

the bar area and location were the best parts.

great location. great breakfast included. good atmosphere.

and enjoyed a drink in the pub, and the breakfast too

would have been nice to have had breakfast at the bar but it wasn't open

the bar closed at 2200.

breakfast at the hotels was just perfect the a excellent choice bread cereals and pastries

we enjoyed the bar before and after our night out

the wifi is not good sadly.

room clean and comfort. room service is good.

the room was lovely and the breakfast excellent, the wifi was also fast enough to work on

of a lift, decor tired, there was a wedding in the room next to the restaurant with people and kids running from there through restaurant with constant noise for diners

the bar and restaurant is lovely the service was outstanding very friendly but professional collum

as well as biscuits the shower very powerful and plenty of hot water towel basket nice touch breakfast superb lots of choice well presented, all staff very friendly and

kids want to come back which they never do

room for 2 adults and 2 kids

hotel appeared to be run by kids and there was absolutely no sign of any leadership

recommend you try their food breakfast was fantastic, lovely staff team well run restaurant & bar great for families or couples or buisness trips was extremely impressed with the main course

bar area very clean and comfortable

everything you could need in a room also a very nice bar and restaurant

point and also cleaning, but i did object to the hoovering being done during breakfast in the bar area near the food, a little off putting, but we still

location was stunning and the hotel restaurant / bar was excellent

wifi was erratic and top room with roof slope disappointing

location and locals in the bar in the evening. very friendly and welcoming

it was good to have the free wifi, but we found it was picking up intermittently

there should at least be a bar menu

we went to the bar in the evening and the staff was very friendly

room service was quick and very tasty! the gentle herbal babble buth gel is just i liked.

lovely little pool

spa / gym area

staff, clean warm rooms with good tv choices and free wifi, nice to be able to use pool,sauna etc , walking distance from shopping area, lovely breakfast

the breakfast was good and there was free wifi

the time of our visit there was a wedding party in adjacent room to the bar - although busy the waiters may have been more alert to the people in the bar requiring

room service also ordered which never arrived even after waiting 45

spa facilities - all those acres, get more bikes, outdoor pool if you can't get an inside pool,

parking a little awkward - 250 yards from the hotel

also, there is an ipad in the room with lots of information, possibilities to order room service

lovely comfortable beds lovely spa facilities good location

room service for snacks, sandwiches etc and vending machine in reception empty no fridge in my

i think this is a missed opportunity for the hotel, given that you have a lovely pool and a gym, people will want to use these facilities before they eat and then will not really want to go

parking is free and always enough spaces

gym pool

fold out sofa bed for kids to sleep on was also of good quality

rooms are well clean, very modern. great place to take your kids.

clean modern hotel felt welcome with the kids

staff in the bar and restaurant were great.

very comfortable, i was expecting to hear foot traffic being so close to the lift and above the bar but it was very quiet

and that meant we had to join a waiting list to use the pool etc, not great for a family with kids who may not want to wait

for room service at bar

the spa and pool was amazing

really nice touch for the children with own robes, cookies and kids packs on bed

it's lovely to have a drink in the evenings on the sofas by the bar with the kiddies

pecially the girls on the bar last night) were all amazing

the pool facilities were a nice bonus to have

the grounds are so nice, locals come for walks and use the parking spaces for people staying at the hotel which was not appreciated when having to lug heavy

break only things available was a tiny sauna and small pool jacuzzi was out of order as was the gym

loved the access to the pool and gym

pub was lovely, real fire, board games, bar staff were friendly and the room was really comfy, nice bed and lovely spacious bathroom with

we did not use the restaurant and bar but both looked very cosy and nice

free parking and free wifi

free parking onsite

it was a bit cold in the bar but then it was raining- typical uk summer!

most hotels suffer; why, oh why when there are two people in a double room is there only one tiny bar of soap and sufficient toiletries for one

however, since there were no kids around it didnt really bother us

the staff were lovely, it's in a beautiful setting, it has a bar and a very good restaurant, breakfast was good and we had a great meal in the restaurant too

bit of noise from other rooms - though it's not really the hotel's fault if people let their kids run riot

to me wjen they talked and from upstairs ceiling squeaked everytime they moved about and they had kids with them

property is beautiful we enjoyed walking round the gardens and loved having room service the burger was absolutely huge and

booked it for the pool drive 2 hours to get there , when we went to enter the pool it said it was closed and had been

the kids loved it

there was nothing in room to help us eg: menus room service nothing

the pool was lovely and warm, perfect for the kids

were very impressed with room and beds, and the gym, pool and spa was excellent, the staff were very helpful it was a very enjoyable

loved the pool, that was fantastic

no lift. also the breakfast served ‘off’ fruit compote.

pool and gym were great and not too busy

enjoyed the spa area

crawling everywhere and toddler was enjoying the view out side horses and nice play ground for kids my kids were so relax because of them we were so

great to have ev charger on site

friendly & helpful staff, outside space with playground for kids!

nothing really - pool looked a little small but serves a purpose.

we stayed for 2 nights but the room service wasn t great, as in topping up the tea/milk etc, generally room wasn t tidied up

lady behind the bar wasn't the most engaging and wasn't happy at having customers come in after 9

the bar downstairs is lovely, good food and drinks

friendly welcome by the bar staff and shown to my room which was clean and tidy.

i spent the evening in the bar locals very friendly had a quiz too and the lady behind the bar lottie is hilarious and she

allowed early check in, looked after me

and a golf course adjacent which, when it’s wintry and empty, means that non golfers like me can do

didn’t get to meet any golfers - who i presume to be an interesting species

comfortable rooms, good bar and restaurant and good location for walking/outdoor activities

golfers interfering and taking over the place a bit too much.

the gym had good facilities and was nice and clean

rarity in the new forest apparently)

a big and well appointed family room - the kids loved the bunk beds, which were built in and solid

the room was very clean and the unexpected bunk beds made the kids happy

very good wifi connection

good location for walking into town. easy to park. good wifi

bed comfortably and wifi is free

room, plenty of space very clean , free t v and wifi connected immediately, friendly and helpful

plus free wifi was hard to log onto

perfect location en route to winchester and excellent free wifi

early check in facilitated for us as requested

the location was ideal for the purpose of my stay and along with the bar the outside seating area was a great place to meet friends and have a few drinks

placed for all attractions, clean, comfortable & friendly & has an excellent restaurant & bar if you don't want to venture too far

presented venue super welcoming and friendly team good food and bar facilities must mention debbie and steve who were the perfect hosts a huge thanks to them and

that my partner wanted to watch f1 (mentioned when we booked in ) and put it in for him on the bar tv

family suite, all very clean, friendly staff who were exceptional, wonderful bar and restaurant, exceptional

breakfast was great and there was even a little bar for pre dinner drinks

she hung our coats in the laundry and couldn't have been more accommodating

there are 3 bedrooms, lounge, kitchen and bathroom

hatter cottage 1-very spacious and comfortable with a home from home kitchen with everything you could need also has a hairdryer and an iron and ironing board

noisy kids above running around is annoying

loved it staff so helpful smashing room breakfast was delicious bar cosy parking spot on

well presented rooms, nice bar and restaurant.

loved it staff so helpful smashing room breakfast was delicious bar cosy parking spot on

we requested a late check out and it wasn’t an issue

excellent location. good food and beer. nice beer garden. good parking with onsite ev charging.

parking was sometimes a challenge in the small parking area at the back of the hotel.

spa facilities at the location of the hotel

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

monty s terrace bar food was very good

the restaurant was closed and the food in the bar was pretty poor as was breakfast which was also understaffed

staff were excellent; allowed an early check in; thank you.

access to the parking lot was difficult

location ideal right in middle of town and ample car-parking

the only experience that wasn't 100% was the breakfast

location good parking

24hrs bar and staff responded fast and care for great

wifi was occasionally a tiny bit slow/choppy, but it was absolutely fine most of the time

) breakfast room service was slow and a little sloppy

the staff were very helpful and gave us room service to enable us to have a drink in the quite of our room

food was excellent, bar good and plenty of parking

this hotel is around 100 a night without offers quite a bit of the furniture in bar and restuarant was looking tired and appeared dirty

the wifi connection was very poor in fact non existent from the first day

cannot buy a drink on room service

liked the bar and tv with england scoring 5

she asked me if i had eaten and if i didn t want to eat in the restaurant i could have room service

great comfy rooms lovely food and breakfast

adult and 2 kids) was worth it

friendly,pleasant staff. breakfast very good. the fact they accepted dogs. room service.

all good, once you find the route, to get to the place ! nice small bar and outside area

large room for the price, double bed and a small single so plenty of space, loads of parking, easy access and room was very quiet which surprised me given its a motorway services,

perfect to break a long journey home with kids

not really any negatives. maybe a secure motorcycle parking area would have helped me a little.

we had a problem getting into wifi, unfortunately we were late arriving at the hotel and by that time we did not want to disturb

more car parking spaces

pool, its clean, cold on a roasting hot day, loads of lovely gardens to enjoy, a zip line for the kids, setting and location in the heart of the new forest great for dog walks and a stream for the

showers in spa not working

kids enjoyed the pool and garden area

the staff were very friendly and helpful, the facilities and pool amazing, and the area beautiful

the staff, the location, the breakfast. very dog friendly, our dog nancy wants to go back.

next to brockenhurst college so parents park in car park waiting for kids and generally a bit hectic at 9 and 4 but this is just a minor informative comment that

a suite, but the bedroom was smaller than my kids standard king size

comfortable beds, stunning outside garden, lovely bar and restaurant, not to

and bar staff really friendly and food was lovely

the bar man on our arrival was extremely welcoming and very efficient with his service