wifi did not work very often

parking area grounds not very clean

good location, easy parking. good restaurant next door.

had secure parking off street. at no 3xtra cost.

the room/wifi/tv/air con exceeded expectation

nice staff, helpful, decent location. easy to find, easy parking.

rooms were clean and comfortable, strong wifi

have to have assistance from staff to get in and out of the parking area.

good wifi and right next to the building is a small supermarket

simple and clean room, hot shower, crazy fast wifi, great location to walk to anything you need in town

wifi was horrible. need to strengthen it for the concrete buildings.

making improvements and expanding the facilities to include an on premise restaurant and swim up bar and larger pool

lovely location near the bay, enjoyed using the bicycles and getting laundry done

they had free laundry

the location had good wifi

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the rooms were very clean and spacious, and the secure parking gave us peace of mind

i was able to get it in the restaurant in the casino

i especially liked the breakfast coupon and the casino

the casino is not my thing but it is separated by the hotel so no issues there.

secure parking, a small swimming pool, nice yard and quiet location

dirty, unkept, filthy swimming pool.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

the owners are fantastic! the facilities were great and there's even a pool!

only bad part was that the pool wasn't in service

nice and open staff. small but nice swimming pool.

the place, the commodities the lagoon and the pool

the mosquitoes at night in the pool were not something we would love to experience again but at least in the rooms there are no

pool was super clean, and the rooms were really comfortable

the pool and free breakfast!!

the place is beautiful the pool was at the perfect temperature

pool

com lead me to believe all rooms were situated with entrances towards the pool

quiet location on outskirts of town with private safe parking

lots of space, beautiful outdoors, great pool, hammocks

the pool is north facing with the hotel in a u shape around it so not sure if it gets much sun

beautiful ocean view and wonderful rooms and swimming pool

nice spacious rooms and bathrooms. good location and nice pool.

the beds were very comfortable, pool was nice

the pool

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

everything! especially the lovely pool top pool which was a surprise.

the bed was so comfortable!!! loved the pool, terrace and coffee machine!

having a larger room for a multi day stay was great and the 24 hour pool came in handy on the really hot days

the wifi worked well and the shower had great hot water and pressure

the swimming pool and bar is so cool!

great underground parking

in addition there is free parking and shops within walking distance

not sufficient parking spots

the central location and that the hotel has a gym.

loved the indoor pool

wifi didn't reach the rooms but was strong enough in the lobby, restaurant and pool areas.

i also enjoyed the pool

full breakfast at 7 a

the breakfast could be better and offer more variety

the hotel itself has very good facilities including a gym, pool and

i didnt like that the pool was so close to the lobby, i felt watched.

bathroom have no kind of safety bar for elders is very dangerous for them because if they fall can cause injuries or even death

desk was not welcoming the walls are thin, could hear the movements outside, the next room and gym

pool was dirty, the walls in the room were dirty too, the menu in the restaurant was only in

early check in

though i had some last minute issues and had to leave a earlier they didn’t charge me for a late check out and were very comprehensive and nice

you can contact the reception or the restaurant (including room service) any time via whatsapp (+)the room was clean and comfy, great ac, nice restaurant with room service. (-)the pool area wasn't kept clean and the restaurant kept being closed, no room service at night. (+) a big thank-you to room service and upper management for sorting out (-)to park , doors for my room needed renovation, wifi slow , needs more outlets in rooms , no room service (-) rather than providing a card for wifi connect they provide an upsell card for room service (-)to contact the front desk so one had to take the stairs or the elevator to report an issue to room service

pool was not good they did not allow any drinks they made everyone shower even to sit around the

seemed he was the only one running the kitchen and restaurant

the pool was quiet relaxing ng a nice setting

they have a nice pool and bistro that serves beverages and

the view was really nice, i loved that we were by the pool it was nice.

location. only one restaurant nearby. no bar or service at the apt complex.

the entire hotel including outside areas and outside bar are non smoking

the pool and great breakfast

the pool was nice and room were in excellent conditions.

more options for kids on the menu

pool side is a sad place, rooms should have a closet for bags and luggages and request for a fridge

the room was spacious, clean and with a good view of parking lot . the pool was great

breakfast is always exceptional at city express

breakfast was great, loved the eggs and vegetables and refried beans. very convenient location.

pool was filthy, we could not swim in it

pool is lacking maintenance

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

we ate out 2/3 nights

you pay a lot for a room and it doesn t even include breakfast

also, including a basic breakfast in the room tariff would be much appreciated

min taxi each way to other restaurants) because between breakfast, lunch & dinner we had eaten everything available

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with a host

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

we booked hotel because in the pic it showed it had a pool

the pool isn’t working

the pool was nice.

water access is shallow and great for the kids

food , drinks, pool , ambiance all superb and very

staff at the bar / restaurant extremely nice

ise), the attention to details by the staff and the quality of

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

breakfast, pool was under maintenance

the location view, breakfast and kayaks

less than 100m away from the public - local- access to cenote azul), comfy beds, no private parking but parking spots available in the

parking available on the street

views are just breathtaking and the huts lovely and parking is just outside

breakfast was included

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

pool was clean and amazing just in the garden area

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

choice at bar was good although food was very average

before we even arrived

loved the pool area and being able to kayak on the lagoon

lping organise an airport taxi), but particularly the guys by the pool bar who welcomed us, kept the drinks topped up and helped with kayaks

ntinental + eggs & refried beans) is really good though

the included breakfast

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

the pool is tiny but nice

middle of the night luckily there were some available, otherwise they would have slept by the pool

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

location is fantastic the sun decks the infinity pool the garden is magnificent

wonderful facilities to swim in their heated pool and in the lake

parking

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the restaurant is stunning

case you would like to see the news etc), the pool was often full of leaves

front site beautifully appointed rooms very well designed good balcony space with hammock nice bar on

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

a great bar and restaurant on site, the food we had was really good and great value for the price

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

wifi only in common areas available

breakfast was amazing. the lagoon room was spectacular.

the room was on a parking space with a terrible shower, the smell was awful

beautiful location with a wonderful breakfast to start the day

breakfast was fresh and delicious!

wifi only in common

some wifi problems.. but fine

the breakfast is ok, the restaurant staff is very nice

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

rooms are clean, the restaurant serves delicious food, the bar prepares any cocktail of your choice and its feet away from the lagoon

they also have a spa center for massages and yoga

really nice location on the lagoon at the back, with nice pool and bar area

great location on the lake, romantic, nice staff and breakfast

hotel is beautiful, the pool is a great idea if you are not that into swimming

the bar was open during your stay

this hotel has everything you need to have a couple of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

bar is conveniently located right at the waterfront, but the hours are limited

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks, reasonably priced

enough parking spaces

well equipped kitchen, pool is clean and great temp, and all room amenities work great

clean, comfy, nice pool, well stocked open kitchen

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

there was a restaurant and bar with very nice food and drink

the next days the restaurant and bar just closed, probably because of not so nice weather

there are two options for breakfast- one is free and one you have to pay for

nice breakfast but not varient enough

breakfast was included and everything was fresh and delicious

view of sunrise over bacalar. great breakfast included. friendly service

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

the door leading to the rooftop apartment/pool was more secure

the room with the pool on the roof was worth the splurge

hamacas and pool for relaxing under the palms just in front of the rooms

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

pension with nice pool, including a (badly) equiped outdoor kitchen

the kitchen could be a bit more equipped

we especially enjoyed the outdoor grill and pool

its in the garden right next to the pool and room

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

pool wasn’t full to where the water line didn’t reach clean out baskets

beautiful swimming pool. available kitchen and coffee. cozy rooms.

and the water of the pool was cold

the pool was small but perfect for what we needed

clean and big rooms and a nice pool

the kitchen has everything you need and free water was provided

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

comfortable beds and rooms, we loved having use of the kitchen

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

us in later than expected as our flight was delayed and they even asked us what time we wanted breakfast next day

the entire family loved the place and the staff was really nice, they aso have a breakfast option and everything was delicious

they would have air condition where you have breakfast because it was so hot and lot of

also, the breakfast was fantastic

there was also a pool but we didn’t use it

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

we really liked the pool, the size of the room and the free water at the reception.

nice pool, good breakfast, quiet area.

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

hotel was beautiful, loved the breakfast offered and staff was so helpful

pool and bar area are really nice, such a great place to hang out and relax

a bit loud music at the pool, but it's all about personal preference.

pool and common/chill areas are just so great to relax in

the pool and bar area are awesome, the perfect place to relax for a few hours after a long day and the cocktails

the ac worked great, and so did the wifi

nice and clean room with a good pool in the centre of towm. very friendly stuff.

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

pool area is great to relax in and the staff are super friendly and helpful

pool was pretty dirty. breakfast process could be a bit more straightforward

great pool

communal pool area is amazing

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly